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Horrible / Below Par Service
I wish to bring to the notice of public at large who are frequent use of Five Star Hotels like Radisson Blu, Paschim Vihar, New Delhi about the shoddy treatment meted out to its guest and horrible / below par service rendered.
Quote :-
The Chief Executive Officer,
Radisson Blue Hotel,
Plot No. D, District Centre,
Paschim Vihar, Outer Ring Road,
New Delhi.110087.
Dear Sir,
Ref: Prestige Club Membership no. [protected] in the name of Mr Sanjeev Tandon
Sub: Complaint against horrible/below par service rendered to my guests.
I have been associated with your Prestige Club since long time. I had the impression that your club always believe in rendering par excellence services that are commensurate with the goodwill which your Prestige Club enjoys. However, my opinion changed altogether when I availed the services by way of booking rooms through confirmation number 1062458, 1062456, 1062463.
It is worth mentioning that despite the crystal clear instructions regarding the mode of payment of final payments, my guests had to face lot of problems and inconveniences on arrival in that they were asked uncomfortable questions regarding the booking status of rooms, advance payment et cetera. Further, your Prestige Club staff was already instructed not to ask for payment from the guests directly and had requested to facilitate them by way of providing prompt and satisfactory services. Quite a few instances of below par services are – my guests had been confronted with a poser, even at the time of arrival and departure, as to who would pay the bills of the rooms as 5 rooms had been booked. Besides, my credit card number vide which an advance payment of Rs. 40, 000/- had been made as also the membership renewal fee of Prestige Club, was already with you and using that credit card for due payment on account of boarding and lodging of my guests, would have been no problem with your hotel. Needless to say, I would have been saved of the humiliation I had to suffer because of the below par (horrible) service rendered by your hotel during stay of my guests.
It is really disheartening to inform you that even after taking all the above precautions by me, from the very first step of booking the rooms in your hotel and assurance of final payment at the time departure, my guests were not provided with the desired courtesy and they had to face embarrassing situation not once but number of times including at the time of departure. I fear the desired instructions were not relayed to the concerned staff at the reception and the billing department.
This regret letter is aimed at you to show you the mirror of the present status of your so-called quality services so that you may take the necessary action to render desired level of quality of service in future. I hope that you will take necessary action immediately so as to fulfill the expectations that the prospective clients expect from your hotel.
Regards,
CA. Sanjeev Tandon
Sanjeev Tandon & Associates
[protected]
- Unquote
It will not be out of place to mention that even after sending this complaint on 19th February 2013, the Hotel Management do not have the minimal courtesy to explain their position or tender request for the same.
Now this is for the users to judge whether they would like to be meted out this kind of treacherous treatment!
