Radisson Hotels
reviews and complaints

Booking # XY0L6XK

Radisson did not make a 2 beds room available for me in the first night, my daughter had to leave somewhere to spend the night because ther was only one bed available. Management did not do anything until next day. I missedbtge first night and next morning with my daughter out of the only 2 days I was spending with her.

I am requesting a full refund for the first night due to the inconvenience, loosing the purpose of spending time with my daughter before i oeave her for her university ( 2 days trip )

*** As Expedia Gold member, I am eligible for 10% discount on food and beverages, I did not get that.

My email address: [protected]@gmail.com

We stayed at Radisson Blu, Paris Boulogne August 7th to 8th and through booking for a price for €270. Once we checked in I saw that the hotel had withdrawn €350 instead. When asked the hotel manager said that the extra €80 was a deposit. First time that ever happened to me at a hotel and I travel a lot. The day after the same hotel withdrew the €270 but did not return the €350. When talking to the manager she responded it would take three (!) weeks to get the €350 back which is unacceptable. They should not have withdrawn the €270 then but instead used that first €350 and returned the €80 later. Now I’m out €350 for 3-4 weeks which is really not okay at all.

We booked a room at this hotel threw Priceline and we were charged not only threw Priceline but by the Country Inn and Suites By Radisson as well. When we called to try and correct the extra charge we were told that there was No-One there that could help us. This is outrageous, that any business would say this to a customer. I was told that I would have to call back at there convenience before they could do anything. I would not recommend this hotel to anyone.

On the 9th of July 2022 I stayed at the radisson blue split in Croatia for 3 nights, after I left to Australia I realized that I have left the box of my brand new watch in the room, the box is empty but it got the guarantee card of the watch inside it, I have emailed the hotel and they said that they have the box, I did asked them to ship it to Australia if it’s possible, however, they replied to me with an unjustified fees to ship it it was $135 dollars to send a small parcel to Sydney, it’s a small box, even if they use an express post it will cost maximum $25, I emailed them back and I said I just want a normal postage and they said they use FedEx and that is the fees.

I really expect after I spent so much money in this hotel between accommodations, dinners and transfer to Dubrovnik, that they would send it to my for free not over charging.

I do need the box for my watch but I won’t be paying all this money for shipment it’s not fair.

Whilst the room was paid for by the company booking it we were charged twice for the same with our personal credit card, when we were supposed to be charged just for incidentals. Left several messages with the manager, Marie Paloma, but not even a call back was received.

Ended up calling corporate where we found a solution of sorts. The charges were reimbursed but several days later. Not sure what is amiss at this property but I never wish to stay with them again. Our check is was Monday the 18th 2022 and our room 307

So disappointed! We booked this hotel for a three day trip for a special occasion which included breakfast. However all facilities are unavailable! This is ridiculous as i dont understand what exactly we are paying for. When we booked the hotel we were not told there were on going works otherwise we would not have booked this! Your customer service are useless and said they cant do anything!

July 2022.

I am travelling with a service dog.

Today I have been discriminated and not been allowed in the breakfast room.

Besides this, in 2 days I had to change rooms because nobody made up the room.

On top, the rooms have moho in the baths, dirty towels and are not clean.

I want to start a demand against this hotel first of all for discrimination.

I will attached photos.

To Whom It May Concern,

It is with great regret I am having to write this email of complaint.

I am a regular guest staying frequently within your hotel chain mostly Manchester Edwardian due to my business around Manchester, On 03/07/2022 -05/07/2022 my stay was very unpleasant, At 3am I was woke suddenly to the fire alarm blazing in my room resulting in me not having no sleep left startled an unsettled.

Not one person was willing to inform of what was happening just left to ponder was there a fire or not? On check out I was asked how was my stay my reply was not very good an I explained to the lady my reasons an asked to speak with a manager.

When approached by the manager introducing myself I then asked his name to which he replied Fraser, I asked what had been the problem with the fire alarm to which he rudely replied,( WE ARE A HOTEL) an shrugged his shoulders to say so what, On asking him regarding this matter he rudely once again said, (SO WHAT DO YOU WANT ME TO SAY) I had to ask for an apology I have never in my life stayed in 5* an been treated so rudely.

I am utterly appalled at the standard of professionalism within this hotel to where I wont want to visit again I hope you look into your management maybe offer a course on people skills along with empathy this managers attitude was beyond abrupt an dame what rude.

I look forward to your response on this matter,

Many Thanks,

Kind Regards,

Mr. Adam Belli (Room 510)

Staying at Radisson Pahalgam Kashmir India for 2 nights. 2 Rooms booked for Family of 4.

Both the Rooms had windows right above Kitchen Exhaust. Power is a issue at this location. So Genset needs to be used..

Genset made noise most of the times throughout the day.

INSTEAD of hearing the chirp of birds and the river flow - we were hearing Genset and Kitchen Exhaust Fan the whole day!

Such rooms should not be given to any guests. Silent Noiseless Gensets are available in India

Requested the Hotel Manager since 4 pm on Day 1. Now Day 2 - no any resolution.

Holiday is spoiled for our family.

HORRIBLE EXPERIENCE. REFUND REQUESTED.

Guest Name : Anand Daga and Family

Stay from 6th June to 8th June 2022

Radisson Pahalgam

Email : [protected]@rediffmail.com

WhatsApp : [protected]

It was a horrible experience running behind your people. Earlier Mr. Charles Prince assisted our Corporate Account. He handled it perfectly. Now he has left and unfortunately no one from Reservation are responding. From last 2 days I am following up for a Reservation to be confirmed but unfortunately your Reservation Supervisor (M) [protected] attended the call and failed to reply to my end no of mails forwarded for the Room reservation. No one is bothered your Reservation team is totally ignoring the mails sent. Atleast they should reply to mails. Being in hospitlity business this kind of feedback is unexpected from Radisson group...

My relative booked a room in Country Inn India, Rajasthan, Kota

Bell boy was not available when asked told u have to ask at reception n if a person is available we will assign him to u.

Mr Chandan who ought to be Operational Manager, when asked for Visiting Card came go know he is and F n B Manager, that too rude n phathetic to talk to customer.

Any policy if applicable shall be mentioned properly on the entrance, despite the staff that is bouncers and the reception illitrate persons misbehaves.

Very disappointing.

Can not suggest any one to stay at this place. May God Bless u n Help you

Abhinav Goel

[protected]

I have picked Radisson Hotels on several travels with 2-3 night stays and would say I am satisfied with the accommodations. We even used them for accommodations for guests for a wedding.

The last booking was for 4 days in this hotel.

On my 2nd day, they did not clean the room and was told they don’t really clean everyday not unless we request for it & that they hoped guests would be more understanding due to short staffed for housekeeping . The following morning, I called the front desk to confirm that someone would come to clean it. She said I had to request 24 hours prior to have my room cleaned . This would be my 2nd night that time . I requested for towels and cups which they left at the door. Didn’t even care to bring it inside the room. That morning , I confirmed that someone will clean the room and I was told that they may come later in the morning . In the evening when I returned to my room - nothing was done. The front desk lady that evening was unapologetic. She said that housekeeping are gone for the day. I told her that our garbage is full and we may need some towels. She adviced me to leave the garbage outside of the room and for me to get the towels at the front desk if I needed them & that no one would bring it to our room.

I was too tired to walk all the way to confront this lady at the front desk & decided not to leave garbage outside in the hallway as she adviced. I think that is very unhygienic, unsafe and disgusting for other guests.

This experience with this hotel was very disappointing.

I leave 3 stars for parking and clean towels but 0 for personnel service . This should have been explained when we came then I would have been more patient & considerate with their short staffing issues.

Radisson Rewards: [protected] Joel Duerr

I stayed with an important client at the Hamburg Hotel and I was appalled about the incompetency at checkin and checkout. The rooms very comfortable and clean; service basically inexisting. I just spoke with Ms. Pfeiffer at the Hamburg Hotel and "friendly" though not really capbable or willing to be helpful.

First point: Although I paid both rooms with cash (I have the receipts); I was still charged for one room on the Amex Card, which is in my profile.

Second point: In totally I spent one hour at the reception (check-in and check-out). At arrival my booking (with reservation number couldn't be retrieved; the late check-out (5 pm), which was confirmed by e-mail to me wasn't processed by the hotel.

At about 1 pm, when we returned to the hotel the keys didn't function anymore. I went down to the receptionn and this time I was told in rude way, this is standard and I didn't book "late check-out".

When checking out at 4.30 pm on Monday, it took two very friendly and polite youg staff members about 30 minutes to issue my invoices. The first invoice had the wrong rate (why if I had a reservation number, an e-mail with the correct amount?)

Finally, I got the correct invoices and paid in cash.

Now today when speaking with Ms. Pfeiffer, I was told that due to Corona, etc. and that they will brief again the staff at the reception. When I asked whether I will get any additional "benefit", credit, etc. for this mess... it seemed that Ms. Pfeiffer never heard about such things. She will take the double charge up with accounting but this may take till tomorrow... understaffed, Corona, etc.

Park Plaza London Waterloo

6 Hercules Road, Lambeth,

London SE1 7DP

United Kingdom

To whom this may concern,

We have recently had a stay with your hotel, Park Plaza London Waterloo, on Friday 6th of May to Sunday the 8th of May. To say we are disappointed with the onsite manager is an understatement and the amount of stress caused by your staff’s failure to communicate effectively and be proactive with the promise they have made. We had made a booking on the 30th of April 2022 with lastminute.com via there mystery deal and the hotel that was involved was Park Plaza London Waterloo. The amount paid to lastminute.com was £419.23.

We arrived into London late Friday (6/05/22) evening and proceeded to check in around 8.15pm. We were greeted by a young lady who neglected to inform us that our booking was not on the system and created one then and there – which we were only informed about when we were checking out and questioning the manager about the service provided – she then informed us we had a payment of £358.50 to pay. We informed her that we had already paid via lastminute.com and this is where the confusion begins. She tried to get her manager on duty but was unable to and told us to leave the hotel and come back later. We refused as we wanted to check in for the evening and put away our luggage. She then disappeared for a minute and returned saying that since the manager was unavailable we could check in and she would not take payment but follow up with this matter with her manager and sort it out for when we check out. She proceeded to give us the rundown of the hotel and checked us in. At no point was it communicated to us that our booking was never received from lastminute.com to the hotel when we checked in.

As we had received a confirmation email and had the payment taken from our account, we also offered this information freely and even forwarded on the confirmation email to the reception. They said they could not take the payment information we have as evidence – which is fair enough – but that they would get the manager to get in touch with lastminute.com to sort out the miscommunication.

Once we checked that evening, we had a lovely night. The next morning – Saturday 7th of May- we headed out around 10am to start our trip around London city. We had a jam packed day of adventures and we returned at 5.30pm to get ready for our evening out. We arrived back to the hotel and headed to our room (446) to find that we could not gain access.

We headed back down to reception to enquire what the problem was. We were then informed that it was because of an outstanding payment. We then proceeded to tell the reception attendant what we were told last night and they proceeded to get the on duty manager. The on duty manager was reasonable and informed us that this was the first time hearing about our issue – this means that the attendants from when we checked in, did in fact not pass on the issue to management to resolve. We proceeded to show the manager all our confirmation and payment from lastminute.com. She informed us that the only way for us to stay in the hotel for our second night and to gain access to our room was for them to take a deposit of £358.50. We only ended up agreeing as we were time sensitive. This amount was taken as a pending payment. She then proceeded to promise us she would get to the bottom of it and get in touch with lastminute.com and that it would be all sorted by the time we checked out in the morning.

At this point we are starting to get really frustrated as we have now wasted around about 30 minutes that evening trying to get to the bottom of this issue when we had places to be. After being allowed back into the hotel room where preceded to get ready for our evening out but we also called lastmnute.com to explain the situation to see if they can help at all. We got hold of them and they were surprised because everything on their end was correct. They could see both the payment and reservation. They informed us that they would contact the hotel and get it sorted. We finished getting ready and headed down to reception to let the manager know what was said on that phone call. She said that’s great she will try getting in touch with them as well.

We had a lovely night and returned to the hotel with no more trouble. On Sunday 8th of May we proceeded to check out. When served by the reception we enquired to whether the matter has been sorted and if and when would the pending money would be released, as we weren’t too keen to leave without getting confirmation of this happening, as we would have essentially been charged twice for our stay. She was very helpful and kind. She went to get the manager on charge as she was not too certain, as nothing was on file confirming that it had been sorted. At this time, the manager did not come over to speak to us about the issue, even though he was right there, he proceeded to pass the message through the reception attendant, which she informed us that there was nothing they could do for us and that we would need to get proof from lastminute.com in form of a email with invoice of payment. We chatted to her more as we were not certain what they needed and were confused and frustrated as the previous manager had stated it would be all worked out for our check out. She also stated that they had not received a call from lastminute.com.

We ended up saying that we’d go away and trying and get this invoice confirmation sent from lastminute.com to the hotel. We proceeded to call them and they were not helpful either as they said they could possibly get us an invoice/confirmation of payment within an hour. We asked them about whether they had made contact with the hotel about the confusion and they could not provide us an answer. We informed them that we had to pay a deposit as the hotel had no proof of payment and wouldn’t accept our statement of payments. At this point we are both getting very frustrated as we have spent about an awful amount of time over our stay trying to sort this communication error out between these two companies. Lastminute.com finished the phone call by stating they would look into this further and send through that payment confirmation. At the time of writing this letter, it has yet to be received.

Once we got off the phone, we head back inside to speak to the manager on duty, as we wanted to see if and what the hotel could do for us. We were greeted by the same reception attendant who grabbed the manager for us. We were greeted by the manger not in the kindest manner and he was very abrupt with us. This was the first and only encounter with him. We proceeded to start telling what has been happening, and he interrupted and informed us that he already knew everything but we could repeat it if it made us feel better. We then explained everything that lastminute.com had said to us and asked if there was anything that the hotel could do to help us get this figured out. He proceeded to say that there is nothing the hotel can do, and that this is an issue with lastminute.com. He also stated that he could not contact reservations to get it sorted as they were closed on weekend and that we would just have to wait. This was the first time we are hearing that there is nothing the hotel could do and that the reservations was close for the weekend. Everyone else we talked to assured us that the hotel would help get it sorted for us. If this is indeed the case why was this, only mentioned at this point and not the day before when we had the exact conversation with a different manager twice, who said it could be sorted?

He also made a snide remark saying that we should have just booked with the hotel directly and this wouldn’t have happened. Although that may be true this was our first time in London and wanted to experience a mystery deal that would allow us to explore an area we might not have originally. The comment was quite rude and unnecessary when we were already frustrated and upset at this situation. We asked again whether there was anything they could do to help us out, in which he became annoyed at our questions and proceed to tell us that it isn’t the hotels problem it is ours and that we had to sort it with lastminute.com not them, that this was not something he could help us with and he didn’t know what to tell us and would like to stop going around in circles. At no point did he offer any solutions or reassurance that this matter could be sorted.

I asked him about the pending payment that the hotel had taken. I was concerned about if they end up taking the money, whether we could get written confirmation that once lastminute.com provides the information about payment they have taken, that the pending transaction would be released, as it is a good sum of money and not something we’d like to lose. He stated that he could confirm that more than likely the pending payment would be released once the confirmation from lastminute.com was received and that we are worrying about nothing. We asked if he could put that in writing for us and he laughed and said no way would he do that.

At this point we were very frustrated and feeling like we have lost a chunk of money, as there was no reassurance that we would get that pending transaction back. The manager basically then disregarded us once again and said he has had enough of this conversation and wouldn’t repeat himself.

We ended up leaving the hotel very frustrated, angry and upset as this experience has eaten most of our morning and really put a damper on our trip. We ended up not enjoying our morning and headed home early instead due to this experience.

We will just have to wait and see if this does indeed get sorted from either the hotel or lastminute.com but either way we will not being visiting again or using any of the hotels owned by your parent company Radisson Hotel Group nor will we be recommending any of these hotels to our friends and family. We will also be leaving a review on Trip advisor as the way management has handled this problem has been honestly the worst customer service we have ever received and not what you’d expected for a 4 star hotel. Even though the hotel amenities and room itself were lovely, the service was the real let down from the get go and the information provide from staff were conflicting and confusing. What would have been a lovely first trip to London has been spoiled.

Thank you for taking the time to read this and I hope that the management learns from this experience. I would advise that they need further training in customer service and empathy. I do apologise that no names were included we did not think to grab them at the time of each conversation.

I checked in the Radisson Hotel in New Rochelle NY from May 4, 2022, through May 8, 2022, and was told there is a $5.00 parking fee. on May 5, 2022, I arrived back at the hotel around 8:00 pm and there was nowhere on the entire lot to park due to the Lounge inside the hotel having a special night. I went to the front desk and was told I needed to park a block away because of the guest for the Lounge was parked on the lot. The guest at the Lounge did not have to pay to park and I am scheduled to stay 4 nights and have to pay and could not find an empty space to park. I am totally upset with this Hotel.

We stayed April 22-23-2022 The room 308 was filthy. The hotel needs to be updated, the halls smell, ice machine on 3rd floor does not work so you have to search for the one on the 1st floor. the staff was not friendly, no matter what you can not check in until 3pm. we drove 300 miles and did not want to go and walk around for 2 hours. The outside of the hotel looks great.

On April 7th, my daughter, mom, and myself checked into The country inn and suites by radisson in Savannah, ga. We woke up to multiple bed bug bites in both beds in our room. I went down to the desk and they moved us to another room. We did not sleep! Long story short, the Radisson is calling me a liar and won’t refund me! I’m so mad! I want my money back Radisson. We are not liars and room 309 has bed bugs and no, we did not bring them with us! Do what’s right!

Went to location for a family vacation. Check in and day earlier and immediately went back to front desk and the hotel owner said if you don't like it check out. I have been charged a total of $613.24 on my bank card. I've been in contact with the Radisson since 4/9/22 with no resolution. My family and I had to sleep in the car for one night as the hotel was beyond unacceptable. Pictures show all but Radisson continues to say its under investigation with no empathy what's so ever

Checked in: 26 Mar

Checked out: 29 Mar

We stayed for 2 days, and it was pleasant. So my partner and I decided to extend our stay and avail our "room upgrade" freebie.

It was disappointing. First, the deluxe suite is similar to our standard room. Second, the air-conditioning did not work. We were told to wait for it for a couple of hours, then we raised a complaint at night. They were quick to respond, however, we are already disappointed because they should have checked and ensure that the room is perfect. The technician did something and still it is not working. They told us that they will be monitoring it. We are expecting that within an hour it will be fixed but no, it didn't.

So we were transferred again into another room.

I raised this as a feedback in the front desk, and the front desk manager Vanessa was the one I've spoken to. She said that she's sorry for what happened and gave us a "free upgrade" on our next stay. I'd appreciate a response if she offered me a complimentary stay. But she didn't.