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RaceWay Gas Stations
RaceWay Gas Stations Customer Service Phone, Email, Contacts

RaceWay Gas Stations
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www.racewaystores.com
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1.6 49 Reviews

RaceWay Gas Stations Complaints Summary

8 Resolved
41 Unresolved
Our verdict: With RaceWay Gas Stations's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RaceWay Gas Stations reviews & complaints 49

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Newest RaceWay Gas Stations reviews & complaints

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R
3:21 am EDT

RaceWay Gas Stations Horrible customer service and mobile coupon

I went to 12411 kuykendahl location in Houston TX with my wife, who is a healthcare worker, to buy Newport cigarettes as we live close and were consistent Newport purchasers. I was told i couldn't redeem my mobile coupon after pressing the redeem button when paying for my cigarettes. Which only can be used 1 time at the store location and only gives 5 minute grace period to scan. I complained cause the sign on the door states mobile coupons accepted. I was then refused service all together when i asked for a manager or contact info for a manager. This is rude and a down right unacceptable practice of bait and switch.

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D
4:58 pm EDT

RaceWay Gas Stations Game Machines

I went to your schillingers Rd location. And the manager's she said her name was Tammy. When I first had gotten in there. I went to the sissor cut machine you have. I had play it the night before and I gotten down to a strand it only took me over 200$. By the way. Well I was playing it Tammy I guess it was her husband was in the store hanging out. And he kept standing over my shoulder. And then He said you almost got it. I said yeah. Well Tammy I noticed started getting a attitude. Well I bend down to put more money in the machine. And all of a sudden it stops taking money. Tammy said well nothing we can do. Which I knew what she had done. Im very fimilar with the machine. So I let her go on and on. About it. I finally walked over to the change machinr you had cause to get quarters. I noticed also she had been over there. And no surprise it all of sudden had stop working to. Then Tammy husband suggested I leave a 20$ him and he would get it and give me half of the winnings. And he said sound like a fair deal thats what he has done with 4 people already. I didn't bite that very well. I left. I have every mention of hiring attorney. And will do them no good to lie as I recorded everything and took pictures. You should really know who u have working for you. And what they did is against the law.

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5:11 pm EDT

RaceWay Gas Stations Inappropriate disrespectful behaviors, and short changing my money

Bad behaviors of Raceway store Merchants, representatives try to short change me. Raceways Gas station at Address: 18302 NW 7th Ave, Miami, FL 33169 and Miami Gardens officers.
If it happen to me it can happen to you- these type of in appropriates behaviors including disrespectful behaviors, and personal injuries. should not be happening, to a 64years old woman or any individuals for that matter.

I to this particular raceway at: 18302 NW 7th Ave, Miami Gardens, FL 33 169 location, which I purchased two snickers bar candy the store attendant told me that they're $1.25 each and two Red Bull's, buy one and one free for $4.27 and I gave the gas station working attendant, $30.00 and ask him to put in the rest of the money on gas pump five in order for me to get my gas, I should had received $23.23 in ⛽️ gas, what I really received was $21.97. I went back in the station without malice. Of course, I didn't see the needs to be upset, for my change of $1.27. It was a simple request.
I told the attending person the amount of gas I received, and I was back to retrieved the change from the thirty dollars, also, I stated, please can I have my receipt now, because I didn't get the receipt earlier. He immediately stated, "you want your receipt, (M-F an outburst of profanity towards me.) he pull out two pieces papers, right then he stated, you want your receipt now there is your receipt and roll up two piece paper and he throw it in the garage behind his self. I only presumed it was my receipt, although even if I want it, I wouldn't be able to get it. Because, the garage can is behind the thick plexiglass where he was standing.
At first I thought he was making inappropriate comments or jokes. Next, I asked, why are you behaving and talking to me in that manner? "I just want my receipt and change now and stop talking to me in such a provocative, disrespectful manner. Is this the way you short change your customers then become rude.
I am a dignified person in my own right, including a mother, neighbor, a friend and a resident of this community. I did not reserved that, and a matter of fact no-one deserved that behaviors especially a Costomers."
My thoughts at this time was he was a jerk and a ridiculous bad manner individual. which is rampant in that side of town and community by most Arab merchants.
When he stated, "here is one dollar now get your (M-F [censored] -profanity) out of the store. I immediately turned and stated, "I am going call the police, because you own me more than one dollars and I want every penny."
He replied, "I am calling the police now. "
I went to my car and called 911, before I could finish the call, two police drove up. I walked over to both officers, and asked if they were here about the dispute of my changes.
One of the police officers, Mr. J. Yanes, in an agitated, negative tone, said-"we were told that someone with Coronavirus was here, " I said "that could not be me. First and fore
most, I don't have any Coronavirus." Then the police officer, Mr. J. Yanes said, "Get away you Coronavirus." He repeated "Get away Coronavirus victim."
I than said, "Excuse me, you have your six feet, and I was expecting you as a civil servant to be neutral and listen to both sides of the incident without being inappropriate and making negative insults toward me. You're
escalate the situation by you instigating it. I am not asking you to be judge and jury, just to be professional and remain neutral."

Once I said that, he then asked me."How much does he owe you? I then said, ".27cent more." He open the police car trunk and was taking out some change to give to me. I Angella Lewis stated, "Why are you treating me in this way. I am a citizen of Miami Gardens. I Absolutely don't deserved this behaviors and treatment."
Right then the store attendant said, "Here is a other $1.00, " I took it although he only owes me .27cent more because he gave me a $1.00 early.
That when I said, "Please can I get a written report of this incident." Out of no where, Officer J. Yanes calmly said in a friendly tone, "Ok I will do the report."
Upon the switch in his demeanor, I became suspicious of the change. I quickly said, "If you don't mind, I really prefer Officer C. Romero write the report because of your earlier hostility towards me."
Before I could finish my thoughts, Officer C. Romero said, I will do the report.
In a low tone Officer J. Yanes said, "You came up to me cursing."
Instantly, I said, "Officer Romero did at any time, "Did I at any time curse at Officer Yanes?" Then "I said it loud enough that anyone within the confined distance of the gas station could hear me.
Office Romero responded, "At no time did I hear you behaved disrepectfully to him or me. Don't worry I will deal with him and the attendant inside the gas station. "

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2:13 am EST

RaceWay Gas Stations I was charged twice for my gas!!

I went in and paid $20 on my MasterCard debit card. Then my husband couldn't pump the gas the owner attendant tried to blame my husband for doing something wrong but he was standing there waiting for the gas pump to turn on when I saw that the pump did not have my $20 worth that I had already paid went back in with my receipt and told the attendant I did not receive my gas. He argued and said my card never went through but I had the receipt showing it went through. This is not the first time this has happened at this store. I asked him why I had to pay another 20 dollars for gas after I already paid. I was on empty so I ran my card again because he swore that it didn't go thru but after contacting my bank he charged me twice in a 5 minute period and I only got my 20 in gas. I want my money back on my card. Im disabled and I can't afford to loose this kind of money. If I don't RECIEVE my 20 dollars back I can possibly die. The medication that keeps me Alive I can't pay the co pay now because of that 20 dollars he charged me twice. He was really unprofessional and rude. This store has also been known for scamming other customers and stealing there money. Plus about3 months ago there was water in the gas and it blew up someone's engine I will be calling the bbq as well as calling my local news to let them know what is happening at that store! He straight faced lied to me even though I had my receipt both of them and he said that his machine was having issues. Not True I even told him if I have been charged twice which I can't afford it could cause my death and he still stole my money and scaled me. Please return my money asap. If I'm alive to get it back. I'm not joking I can show u both receipts and my medication that keeps me Alive why do u think I'm disabled. I live on $750 a month and I have a child to take care of. This is not right whoever reads this pleeaaassee get back to me [protected].. I have to have this money.. if no response by tomorrow I will have to take all my proof and report this to the police and Bibb and the NEWS stations. I don't want this happening to someone else. And his store is filthy. So I'm sure if I called my lawyer and my uncle who works for the FBI Tim Binkley. Would be very interested in what's going on there. I'm not threatening but I will have no choice he stole my money and I'm not going to die because he is a thief.

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Update by Deborah Pollard
Feb 15, 2020 2:29 am EST

I'm disabled and only get 750 a month and 6ya stole my money when I didn't use it or sign up for it I thought I was making a complaint against Raceway Gas Station! If I don't get my 14.99 back on my bank card I will report this to whoever. I need my medication that keeps me Alive! Why do u think I'm disabled?!? Any way if irony get my money back I have no way of paying for my medication. I will die without it. Please whoever reads this if you will please put the money back into my account I will not die because you guys took my money with no permission. I can't believe this! One place scams me charges me twice for my gas and you put an aid right by where it says to submit a complaint, so when I click on it you think that your talking to Raceway Speedway customer service and it's a computer program and not a real person. I don't even have an account or talked to an actual person. I will disput this transaction with my bank. Please return my 14.99 asap or I'll be dead.no joke I can show proof of my medical condition and medication I take everyday that keeps me Alive.

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12:34 pm EDT

RaceWay Gas Stations selling beer to underage teens

This establishment is selling beer to underage teens because the manager that works there allows his employees to do so one of them is to a girl that works there and another one is a teenage guy that works there this establishment needs to be watched this is ridiculous to know that the employees of the store think that its okay to send underage people away with beer in hand! Next ill call the corporate office

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J
5:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RaceWay Gas Stations employee's mistake cost me money for the 2nd time.

On October 5th I stopped to get gas and cigarettes at this location. I went inside paid for everything and went to pump my gas and the pump wasn't turned on. So I went back inside and the manager Jackson I believe noticed the gas was put on the wrong pump. So he said he refunded my account. I asked him for a receipt showing I was refunded and he said he couldn't give me one for a refund. So I checked with my bank and the money wasn't there as well as no reversal being noted on my account. He assured me the money I paid for the gas would be in my account in 24-48 hours and insisted I paid additional money for gas I had already paid for. He told me if the money wasn't in my account within 48 hours to come back and he would make it right so I repaid for my gas. Three days later the money still wasn't refunded to my account so I went back with my receipts and talked to the same manager again only this time he was very rude insisting it is the banks problem and not his problem. Basically being very unprofessional. I had told him when this first happened I had this same thing happen to me 5 or 6 months ago where my gas got mixed up and I had to pay twice for gas and not get refunded by this same location. I spend a lot of time traveling and I have 5 kids so I do not have the time to run back and forth to a gas station to try to get money refunded to me. Not to mention getting my bank involved. My bank suggested I contact you guys directly before they take action. I love this gas station and all the options for its consumers but I can't keep paying $20 for $10 in gas or $40 for $20 in gas. It's just not plausible. Hopefully this message makes it to the right department and I thank you for your time.

James Jenkins
[protected]
[protected]@gmail.com

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8:16 pm EDT

RaceWay Gas Stations credit card scam/customer service

Poor communications and customer service is the best I can say about this Raceway in Dothan, AL. After swiping my card and entering my zip code I realized the front of the gas pump was not locked. It was completely opened. I pressed the attendant button, they said they would be out to look at the pump. No one came. I finally went inside, no one was in line, I explained to the 2 attendants that the gas pump was unlocked. The male attendant took 2 white bags and followed me to the pump. I asked why it was open, he didn't answer. I showed him that pump was unlocked and opened and expressed my concerns that my card may have been compromised. Still no answer. When he finished tying the bags over the handles, we began walking off toward the store. As soon as I said I was taking pictures of the open pump, he turned and pushed the pump closed. I opened it again and he pushed it closed again. I told him I was taking a picture and I was calling the police. He pushed the pump closed again and walked back into the store. I called the police. While I was waiting for them to arrive, the male attendant came out of the store with a set of keys and locked the pump. All I wanted was an explanation of why the pump was unlocked. Instead I was treated rudely and received no explanation. When the police arrived someone in the store told the police the pump wasn't working. It sure took my card information! I confirmed that with the company that issued my credit card as I was canceling that card. So be aware and check those pumps!

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9:04 am EDT

RaceWay Gas Stations cashier by the name of w. ebony or s. crosby went back and forth between 2 machines to check out

I purchased items and went to check out this cashier was by far rude could not understand her I used my debit card asked if the machine was working she says "ya" finally checked out I had purchased an ice cream asked for a spoon she says "Dey right there" I said well the courtesy here is just great she says "well I told you where they were" I said no worries I will contact management she says " go ahead here is the receipt with my name"
as I am walking out she is complaining about me and bad mouthing me to other customers saying "oh she mad because her bill was six dollars " like really? She defiantly needs to go through anger management and common courtesy class immediately! Or find another job not dealing with customers. Also management needs to fix the coffee machine that always seems to be "broken" because they are to lazy to clean and turn on.

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10:18 am EDT

RaceWay Gas Stations about been charged twice.

On May 19 2019 I put gas in the amount of 23.94. And I looked in my bank account and I was charge twice on the same day for the same amount . Also your company holds the purchase twice which you are the only one.
Put this time it went through and got charge twice.
Of this is going to keep happening and I have to call you so I could have a refund that's am inconvenience and I feel this is to see of customers do not notice and you people get paid twice.
I will make a complaint with BBB
Albert Williams
[protected]
Racetrac

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R
3:25 pm EDT

RaceWay Gas Stations customer service

My job moved from St Petersburg to Tampa which means I pass you Service station every morning. I started visiting your store to get coffee and lottery tickets. I asked Norton, S., register 2 for a $30 Gold Rush ticket. There were two rolls of $30 tickets. I asked her want number were the tickets on. Norton, S. quickly developed and attitude with me. I though she was having a bad day so I let it go. I returned to the store again today and the same person waited on me again with the same attitude. I asked her the same question. She replied they both are on number 29. I've been buying tickets for years and there no way the both rolls are on the same number. Now I'm pissed, so I canceled the tickets and told her that I didn't appreciate her attitude and that I had not done anything to her to warrant the attitude. I notice that she's different with African American people. Your store get a multitude of different races. She's has the wrong job if she can't give the same customer service to all.

The time on my receipt is 6:45am on 5/17/2019, RaceTrac 2426.

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12:17 pm EDT

RaceWay Gas Stations customer service

I called raceway on 4/6/19 to inquire about gas that I accidentally left on a pump. I was answered by a woman who does not speak English. I asked my question and she hung up on me. I called back she hung up on me again. I asked to speak to a manager She also put a man on the phone who claimed he was a manager too. I arrived to the store and She told me she was a manager and that the man on the phone had left. It had only been about 3 minutes. She continued to be rude and offered me. I help. Please help. This lady has horrible customer service.

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8:26 pm EST

RaceWay Gas Stations not getting a fair chance

I'm filing a complaint about Rob, owner of Raceway, on US-90 Milton, FL.

January 6th, Rob called me and offered me a job interview, & We set the interview for January 7th at 1:00p.m. Jaunary 7th, I get there 20 minutes early, & He's not there. A co-worker called him to let him know I was there, about 1:30p.m. he finally got there. We go inside, I do my interview, and at the end he asked me for my I.D. & social security card to make copies & asked if I was available to come in Jaunary 8th at 6.a.m, which I was. January 8th, I get there at 5:45a.m. and got in there at 5:55a.m. He started to work me right away, but didn't show me how to do everything. Later, 9 a.m. comes around, anothet co-worker Curtis comes in to work, and he does the safe drop and Rob asked me to go to the cooler and restock everything, so I did. Later on around 11a.m. I got off. I thought my first day went pretty well. The two co-workers bragged on me and one of them had told me Rob was happy about the cooler, etc. So, After Austin (co-worker) got off at 7p.m. he texted me and gave me Rob's number, and I texted him and asked when I work next, he said he would let me know. January 15th I asked again, no reply. Jaunary 18th, Rob texted me and let me know my check was ready for pick up. January 19th, I texted him again and asked when I worked, no reply. So, again January 22nd I texted him and asked why I hadn't been put on the schedule. January 23rd he finally replied back. I know my rights, and the laws on working. He was suppose to train me for about a week but suppose to work me for two weeks, that's something he failed at doing. He worked me one day on Jaunary 8th for 5 hours out of the whole 2 weeks. I feel as he took advantage of the situation, and I feel as he has his picks, and I feel as I didn't suit his style. I deserved a chance, and he failed at doing so. He failed on so many things, and I just wanted to work. He failed at giving me a shirt my first day, failed at giving me my w2 form and work availability form to fill out until a week later. I didn't get a fair chance, and I hope it gets corrected. Thank you for your time.

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8:49 am EST

RaceWay Gas Stations poor customer service

I just came to the location on Texas Ave. in Bridge City, TX at around 8:30 am. I grabbed my stuff and went straight to checkout. I stood there for at least five minutes straight, while the lady behind the counter just continued doing what she was doing. There was also a lady dealing with the food, who just stood there staring at me. No one acknowledged me or did anything at all. It took me saying "Does anyone even work here?" for the lady behind the counter to do something. Then, right after I said that, she gave me attitude. That's the worst customer service I've ever received.

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7:57 pm EDT

RaceWay Gas Stations customer service

On 9/18/18 around 7:50p went to inside of location and paid $17 cash on gas pump 14, cashier didn't give any receipt.
Pump gas 14 wasn't working, went inside and told the register about it so he suggested to try again, still no working, went inside again, manager was there and noticed, so the cashier suggested once again to try different one pump #16, not working, called for Assistance and cahier went outside and told me to go to another pump, so this time I said why I just saw a lady just pumped gas a few minutes again, so i told him to try set it up one more time( now i noticed it wasn't anything wrong with the pump, the problem was him.starting putting gas and stop at $16 so I went inside and told him that I paid $17 not $16, he stated that i paid $16, so obviously I got upset because wash only the four times back and forth going inside now he just denies how much I paid, i requested to talk with the manager on duty, she just listen didn't showed any concerns, no apologies . Very disappointed, I suggest you guys as a big corporate should be very careful when you guys hiring staff, customer service is the most important part of a business.

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1:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RaceWay Gas Stations hours of operation.

Every weekend the RaceTrac at 12250 Greenville Ave. Dallas, Tx is always closed between the hours of 1am-4am. It is now 1:20am and the store is closed. There are employees in the store and they seem to close the store at their own convenience and leave a note on the door stating that they will reopen when a manager arrives. I have see that store operate without a manager. I went in the store earlier an there was no manager and now they want to close the store. There aren't to many gas stations in this area and this needs to be addressed.

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12:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RaceWay Gas Stations rude attendant

The raceway located on rt. 1 north in Monmouth (could be S. Brunswick, not sure) has the rudest attendants. I go there once in a while because it is close to my work. I will never go again, they are always rude and today was the worst. As a widowed mother of three young children, I watch every penny to get by. So when I only have $10 in cash for gas and I say please only $10 cash and show him the $10 and then he comes back and says $15.56 and i say I only said $10, he then starts yelling at me calling me a thief. Fortunately I had someone on my bluetooth car speaker who heard the whole conversation and even said out loud "I heard her say $10 you confirmed back $10 and now you gave her $15.56 which is the rate for a credit card purchase? Don't say you didn't hear her say $10." At that point he knew someone else heard him and tried to apologize but in order to leave I had to scrape up $5.56 in change that i had in my car in quarters luckily so i can pay him and leave. I will never go there again and I will tell everyone I know about it.

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3:27 pm EDT

RaceWay Gas Stations gas

I just filled up and gas cane to $19.05.. when the attendant walked over I told him to leave it I had the change. He started pumping at $19.25 I yelled "STOP Pumping" and he said "I am going to $20".. Adding $.95 is not topping off. I have a prius with a small gas tank -- it barely takes 8 gallons and it was not on empty when I arrived. The guy tried tell ing me the when I told him to stop it was $19.05 and he couldn't stop it (at least that is what I think he said). so they lost another customer...

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4:05 pm EDT

RaceWay Gas Stations "theft by deception" or "false advertising".

Raceway gas stations in Freehold, NJ on Route 9 has twice charged me their credit card rate instead of the lower cash rate that I requested from their attendants at their gas stations on the north and on the south side gas stations. I wasn't going to make a big deal about it, thinking someone just made a mistake. However, it happened to me again within a two week time period today Sunday 4/15/2018 at 4:20 PM. I was heading south on Route 9 and needed to get some gas. So I saw a great deal for cash and decided that I should give them a chance again to provide me with their sale price for cash for their gas. However, they did it again. I requested the cash price and they charged me the credit card price. I don't know if management is condoning this behavior of violating the law or if the employees are just stealing from their company's customers. However, it is still stealing in my book and something needs to be done about it. It is not a good way to run a business. If you are going to charge the same rate for both cash and credit then you shouldn't false advertise it, because other legitimate gas stations can get the business instead. This is a busy gas station and they are really ripping off an unsuspecting large portion of the public in Monmouth County, NJ. I think that Consumer Affairs and/or the Monmouth County Prosecutor office may want to investigate this business. I tried to call their head quarters about my concern and I will continue to reach out, but in the meantime. I'm boycotting their business. I think the public needs to send a message to this business that we will not tolerate thieves in our community!

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9:25 pm EDT

RaceWay Gas Stations rude owners and filthy restrooms

The customer service is pathetic at one of the raceway store (999) at gibsonton drive FL.
I bought gum, milk, bread, sandwich and few more items from the store and the cashier was very rude and over charging me. the restrooms were filthy and it was a very bad experience.
The owners were indians and they said, people like you come everyday and we dont care if you take your business someplace else.
i hope management makes a note of it and make sure that business is grown by giving stores to people who know how to do a decent customer service.

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4:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

RaceWay Gas Stations charged on 2 pumps

on march 4 between 10 and 1030 am i tried one of the pumps and wouldnt clear so went in and spoke wth the clerk and she said she had cleared it so went back and still wouldnt work so she said she had cleared it and to go to another pump, it was a really busy time, so did and got my receipt but now am chaged and additional charge of 20.04 on the first pump, Have been twice to see the mgr but never there so left my # and he hasnt called me.called my credit card compamy and they suggested try to resolve it with the staion but cant see the mahr and the clerks are really nice but they dont have use of the computer, So dont know where to turn.I can meet with the mgr any time if know when he wii be there.If dnto hear from anyone in 10 days with have to dispute it on my card.I enjoy going there because I feel safe and i am 84 so thats a big plus for me.Thanks

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N
njnews
, US
Sep 23, 2010 6:11 pm EDT

Add this company
to the list of companies
that do not seem
to hire ANY Americans.

Therefore, I try not to support them with my dollars.

E
E
East Brunswick @ NJ
,
Jun 08, 2008 8:08 am EDT

June 6, 2008 (Friday) I saw the sign of $3.89/G for regular. I used credit card to pay. But, Raceway actually charged me $3.99/G for regular and claimed that $3.89/G only for cash payment. I never had this kind of experience with any others gas stations.

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never be going back there ever again
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