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1.0 522 Reviews

RaceTrac Complaints Summary

6 Resolved
516 Unresolved
Our verdict: If considering services from RaceTrac with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RaceTrac reviews & complaints 522

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C
5:39 am EDT
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RaceTrac employee profanity

I had a bad experience with an employee at store #904 Named Jennifer
Hispanic female
Over night shift
Came into the store about 4:28 am and seen they had breakfast so I inquired on prices of biscuit sandwiches. She had a bothersome problem speaking to me and wouldn't answer any questions about the food. Told me to go ask them at the counter. I felt very embarrassed and proceeded to ask the gentle man about price. During that time she says [censored] clear as day [censored]. The employee at the register apologized but it wasn't his fault. I didn't purchase any food instead tobacco and left. I have never been embarrassed or called that for wanting to purchase breakfast. I'm very dissatisfied and will not be back there

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R
8:22 pm EDT
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RaceTrac cashier

I went in the store to scan some old lottery tickets that were in my car, and when I finished, my daughter asked for some skittles. So we pick out a pack and go to the counter with them. When I reached in my pocket, I realized that I left my debit card in my car, so I said "oh my goodness I think I left my card in the car, i'll be right back." your cashier literally chased my 2 yr old and grabbed her to get those skittles out of her hand! Not once did she say "leave the skittles on the counter" or "i'll hold them while you go to the car". She took them from her, and when we went back in to pay, I walked up to the register and she waved her hand very dismissively to where the candy was, because she put them back. I was parked at the door! So I only purchased the skittles because my daughter really wanted them, but honestly, that is the absolute most disgusting customer service experience that I have had in my life! Luckily I noticed what she was doing because it looked like she was grabbing my 2 year old child! Over a pack of skittles that I could pay for 50 times! She was very rude and dismissive, and if that is the level of customer service of the employees at race track, I will never stop at one again. The incident happened around 7pm, if you need to verify.

Oh! And she didn't even ask if wanted a receipt, it I definitely asked for it.

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L
10:59 am EDT
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RaceTrac camel jade menthol's full flavor

I have been coming to this racetrac since it opened and never had a problem with my cigarette. For the last two months I have been asking them to order my cigarette brand I buy a carton a week. Every week for the past two months I have came back in to the store on their delivery day and they have not ordered the cigarettes. Each time I get a excuses why they haven't been ordered and each time I ask if I should call corporate to ask them to get the job done. The manager and four different employees assured me that they will be in the following shipment. I when into store # 1177 Thursday night to see if the order was placed and one employee told me they are not ordering my cigarettes because nobody buys them. She assured me that they will NOT order my brand and I need to go somewhere else. Nevertheless, after waiting two months on an empty promise and driving around to every gas station in my area to buy these cigarettes I decided to report to corporate. Please restock these cigarettes in your store. I know another person who smokes the same brand who has also been waiting for them to be restocked.
Thank you,
[name removed]
[protected]
[protected]@gmail.com

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P
6:49 am EDT

RaceTrac poor customer service

Cashier not focus on serving the customer at the check out and no smile at all with a mean face and talking to the other cashier not pay attention to the customer payment process acting like she don't wanna be here at all really unprofessional poor customer service and I really think that need to be address to those cashiers to do better for people to shopping at your store thank you

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B
8:43 pm EDT

RaceTrac pricing/coupons

Was at store 10/14/2019 around 8:15 pm, I'm a rewards member and was using a $1.50 coupon which was only scanning $1.00 off. At the same time the guy next to me was buying to beverages that had price tags of $1.39 each in the cooler but were ringing up $3.50 for both. We both inquired about our discrepancies and were given attitude and no resolution, basically just deal with it. It may just be $.50 or $1.00 but it's MY $.50 or $1.00. Will not be back to this store!

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W
4:12 pm EDT

RaceTrac rude employee with bad attitude

I'm currently in rough times living out of my car, and this racetrac is my go to cause it's close to where I work and sleep. I don't make a lot of money and I'm by no means rich, but over 50% of my income is on survival which is food, drinks, and gas. And where do I come for all 3 of those 90% of the time? Here. So when an employee named "Marcy" (Spanish looking, maybe mixed races with something else like half Mexican, or she's Puerto Rican, or Columbian, or maybe Italian, but dark skinned, and wearing entirely too much lipstick and make up.) yells at me and BANS ME FROM THE STORE for walking out with a cup of WATER (never stole from the store and spent probably a grand or two just on ice cream and candy alone), I feel completely disrespected, and this employee needs to be fired or disciplined. Her logic is very flawed, since banning me (when I I never even stole, water should be free and at the moment I was broke and dehydrated that should not be a $.42 policy there should be a broke and homeless clause policy) only costs the store hundreds and thousands of dollars in the long run .

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V
12:23 pm EDT

RaceTrac restroom and outside waiting area.

I walked into Racetrac and bought a soda and waited for my ride outside in the waiting area. My ride said it would be about a hour before they came. While I waited the Manager Marcie was dressed in a Staight outta Dallas t shirt told me that the restroom is closed. She only had the men's room blocked off. No one was cleaning it. 30 mins went by and she still had the restroom blocked. I was charging my phone in the waiting area and she made me unplug it. It's 60 degrees outside and she running the outside fans. I understand they have problems with the homeless sometimes but I feel like she shouldn't assume that I'm homeless and keep me from the bathroom and deny me access to a outside plug because in her mind I'm just trying to hang around the store. First off I came inside and I bought something so that made me a Customer. Running the fans in cold weather, blocking the bathroom and denying access to the outside plug will run Customer away. She could have handled the situations way more professional than she did. Her tone was rude and so was her facial expressions as she made a point to deny access to the things I needed as I waited.

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W
10:10 pm EDT
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RaceTrac cappuccino machine

Been going to this one store for now on 6 weekends, 1st weekend machine worked, 2 nd weekend it was not on, so had to wait for employ to turn machine on. Now going into the last 4 weekends machine not even working. I have to go to another store. We went by today (sunday) morning for a cappuccino and guess what the freaking machine still wasnt working. They will never get my buisness again. We would go by on weekends at 5am.

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R
1:42 am EDT

RaceTrac harassment-discrimination

I just drove an hour down to the airport to drop of a friend and feeling a little tired. I pull into racetrac to get some iced coffee some food and some other items so I could wake up. I have not been here 10 minutes when some security guard that obviously has nothing better to do - decides to knock on my window to tell me I gotta go.? Really I just paid 10.00 for some items at racetrac and was just about to go get some gas when I finished my food and this woman security guard with some kind of need for power wants to tell me to get out gotta go. Can't park here? So if I go have a car accident because I'm really tired will it be her fault for making me leave? Racetrac? I'm trying to do the right thing by getting some caffeine in me and she is forcing me out. Well I want you to know I will never buy anything ever again at a racetrac and I will tell everyone i know how i was treated and i will tell them to tell their friends as well. You dont want me to spend my money with you then I will make sure we dont! You should fire that se purity guard. She was working g at 1:35am on 10/10/19 long dreads sitting down at the benches now on her phone e now that she has told me- the only white person sitting in their car eating. . I'm just amazed she came to know on my window

. Really?.. I'm not some loitering homeless person begging but I guess that's what she wanted me to feel like. Thanks racetrac you ready screwed this up. If this is the response you wanted I will post it to my social media and tag you.

Rick Glogg
[protected]@yahoo.com
[protected]

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S
6:10 pm EDT

RaceTrac cigarette coupon

I purchase 3 pack of cigarettes every other day and I get 3 pack special with 3.00 off
And I use Marlboro coupon on my mobile device.
today I went in to purchase my cigarettes and she i got 3.00 off then she scanned my Marlboro coupon of my phone
And it change the your coupon to 2.00
I told the cashier and she said no it's 2.00 off with my coupon . She went to a manager a very young girl and she also said it was only 2.00
So i ask manager to ring up 2 pack got 2.00
She scanned my Marlboro phone coupon
And it didn't take anything off.

That is wrong I have been going to this racetrac for 10 years it has been 3.00 off and I have use my phone coupon with no trouble

If racetrack is going to be this way with my coupon I will go somewhere else .

I hope this is resolved so i can continue
To go to racetrack and have to go to QT

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C
11:19 am EDT

RaceTrac service

I have been a customer for over 30 years at the old race track now at the new racetrack at RaceTrac, 5669 Fairburn Rd, Douglasville, GA 30134 and some of the people that work there are Rude as Hell, it has a self service and a cashier, some of the cashier, s are Friendly but the Rude cashier's i'm sick of them, so I will never go back to this Racetrack again,

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O
3:56 am EDT

RaceTrac it being closed when it is supposed to be open.

I have came to this location 2 nights now and it is closed. Is there an exact reason of it being closed when obviously there is a car here? The first time I came the worker was cleaning the outside and when we pulled up ran inside and closed the door. I do not get what is going on so let me know. If it is suppose to be open not only me but other people are expecting it to be open.

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1:04 am EDT
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RaceTrac scratch offs

It was around 11pm when my father and I went to cash our our winning scratch off which was $85. As we walk in the gas station, the shift manager Kaitlyn didn't make us feel welcomed. She asked what we wanted and we gave her the scratch offs and she checked it in the machine and told us that we won $85. My father said that he'll take the cash but Kaitlyn said that she can't give it to us. So I asked if she had a reason and then she said she just started the shift and can only give us $40. I said it was fine we'll take the $40 and we'll cash it out the rest elsewhere. She then said she can't even give us $40 because that's all she has so I was upset and said I want all of our tickets back. We than decided to go to Wawa and get our money but the employee said that it had been cashed out. I was so shocked and disappointed at the same time. So my father and I went back to Racetrac and showed her the printout that said mentions it was cashed out. She yelled and tried to cover up the mess she created. She even used a profanity word as I kept asking her how this could be it. She dug in the trash can and showed us the receipt she printed out which said paid payment which we never got the money. She was very disrespectful and didn't even want to admit that she was wrong but instead kept going back and forth with me. I told her that I wasn't going to leave until I get my money and that's when all of a sudden she had cash in the drawer and gave me the $85. I've been to this racetrac a couple of times and never encountered this kind of problem.

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K
12:38 pm EDT

RaceTrac gas pump

For the last month, I have not been able to get a receipt at the pump at this location. Every time I get gas, I cannot get a receipt. I get the message, "See cashier for receipt". Unfortunately, the line to get a receipt inside is too long to wait. This location is usually very well maintained. Please have the staff fill the paper in the pumps! Thank you!

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R
4:03 am EDT

RaceTrac store hours

Your ringgold, ga location is annoyingly inconsistent when it comes to hours of operation... since my complaint isn't long enough, I would also like to mention your staff member seemed to be annoyed when the gentleman in front of me rang the bell twice for service at the service window, in which I have never in four years, living in the area, seen be used, which goes back to my original complaint inconsistent hours of operation.
Being an establishment directly of i75 I would imagine this could hurt your business...

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K
7:18 pm EDT

RaceTrac swirl world

I bought a racetrac cup that was completely factory sealed and it had swirl world coupons and free refill coupons the coupons do not have an expiration date on them I tried to use the swirl world coupons at the only racetrac with a swirl world in my area and the manager was a little rude and told me I couldn't use the coupons but couldn't give me an explanation as to why he wouldn't accept them. The other racetrac that doesn't have a swirl world was able to ring them up without any issues so I'm looking for some clarification on this issue thank you and have a blessed day

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G
5:42 am EDT
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RaceTrac 24 hour store was closed

I came in at 5:24 in the morning of September 26 before work. Only one man in there. There was a sign that said closed til 530am. I decided to wait. 530 came and went the guy inside still refused to open the doors. There were a ton of ppl waiting outside. Finally at 535am he decided to come out and tell ppl there was not enough staff. Ok so why put up a sign saying you'll be open at 530am. When In fact you shouldn't of been closed at all it's a 24 hour business smh wasted my time

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R
8:37 pm EDT

RaceTrac unprofessional employee conduct

Dominique (described as African-American, twenties, black hair, cut above shoulders, not observed wearing glasses) in a loud and boisterous manner verbally harassed me saying that, "you have to go." When she said these words she briefly made eye contact with me. I looked around seeing no one else, I assumed she was talking to me. I proceeded to fix my fountain drink. I went to the register to pay for the fountain drink. Asked Dominique what she was referring to when I entered the store. She said, "you know ... You know... There won't be all this in and out tonight." Dominique stone for my entire visit was very derogatory insulting. I haven't the faintest clue what she's talking about. In an effort to avoid a scene or incident, I left the store. I asked that this matter be investigated fully and a written apology from Dominic be issued to me after said investigation. I have been a fairly regular customer of this location since its opening.

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J
1:36 am EDT

RaceTrac employee working grave shift

I walked into Race Trac at 0120 hrs on Friday morning September 20, 2019 like I do many other mornings except this morning I lost my wallet and was 1.00 short of buying my cigs. I brought 3.40 cents and .72 cents in pennies. The store was empty, not one customer and Charles the employee hot frantic and nasty stating he wasn't counting seventy [censored]ing pennies and told me to leave. I will never return to this store or any other race Trac if this idiot is not terminated for his unruley behavior. I was embarrassed and should not have to tolerate this dudes bad behavior. I always liked race Trac until today. Wawa just got a new customer thanks to Charles at the SR 54 and Madison Ave Race Trac

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L
5:00 am EDT

RaceTrac customer service/ cashier

Walked up to check out and get gas this morning. Cashier had walked away from the register as I was approaching. Was being overly dramatic grunting because there was a customer walking up to pay for merchandise and prepay for gas.
As of there was anything else I needed. I replied that I needed the rest out of $35 on pump number five. Looks at me gives me attitude "oh I guess you need me to do the math?!?"
My reply was "if you are going to have an attitude with me, I will just leave".
Needless to say I didn't get what I had requested and left getting less than $25 in gas.

Rudest customer service I have ever had!

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