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1.0 522 Reviews

RaceTrac Complaints Summary

6 Resolved
516 Unresolved
Our verdict: If considering services from RaceTrac with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RaceTrac reviews & complaints 522

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T
2:24 pm EDT

RaceTrac bad customer service

Store 3031 on Hallendale Beach Blvd has the worst cashiers and customer service ever for a convenient store. Even the you guy who suppose to be a manger has an attitude problem. Basically the problem was that a few customers were in a line to pay for items and a cashier didnt let anyone know whe was closing her register..just started counting money in front of us. So another cashier comes along so we all formed a line on the other side. Her register wasnt set up so we waited for awhile. Few minutes later the manager ask why were we forming a line on that side when the open register is on this side. So how were we suppose to know. I never had this problem in this store at night

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B
8:29 am EDT

RaceTrac frozen ice cream and yogurt

My wife and I frequent your location at the Intersection of Howard Rd. and Georgia Hwy 365 in Gainesville, GA. Last night we stopped in for a ice cream treat and most of the flavors were not available. It was around 8:00 P.M. My wife asked the attendant behind the check-out and he was very unconcerned and said something like: "We have to clean the machines." Couldn't this be done during the night when business slows down? Also, this is not the first time this has happened. It has happened several times that your advertised flavor has not been available. Last night we went about 20 miles out of our way to your store. Needless to say, we will be reluctant next time to visit your store. Just wanted to let you know our concern.

Butch and Janet Loyd
4504 Fawn Path
Gainesville, GA 30506
[protected]
[protected]

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K
12:34 pm EDT

RaceTrac phishing device

My card on 5/27/2019 information was stolen yet one more time from the Racetrac in Palm Coast Florida(8196, 301 Palm Coast Pkwy NE, Palm Coast, FL 32137.) The manager claims they do not have phishing devices on there pumps. She says if she calls the police they will come and shut down the pumps and that is costly. Well what about the customers?The pumps need to be checked AGAIN.

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M
5:19 pm EDT

RaceTrac double charged

I went in to get gas on May 14th 2019 along with a couple of other small items I've added $30 to my gas pump class the snacks that I got came out to be $38 and some change I went out to my gas pump and the gas was not pumping Icame back into the store and the clerk told me that since no gas was pumped the money would be sent back to my card automatically and I would need to pay again for the gas. So I paid $30 again to put gas in my car waited two weeks and still did not see the refund from the first transaction back on my card I'd spoke with the manager and showed her my receipts and the charges on my credit card and she did not refund my money she told me I would have to take it up with my bank to get my refund this is absolutely ridiculous they could have just given me back by $30 and I would have been happy but now I have to go through my credit card to get my money back

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T
9:16 pm EDT

RaceTrac lack of fresh food inventory

This occurs periodically at RaceTrac 2438 in Pompano Beach, Florida. The store runs out of items periodically related to fresh food. Some days, the bacon egg cheese sandwiches run out for a few days. The jalapeno cheese kolaches appear to run out on the weekends almost every time. The staff says there is none left in inventory. WTHF! Last week they ran out of the bags to hold the kolaches or donuts in and that was a first. It is like there is no inventory control. This is a computerized operation and you would think management would know when the inventory is below a certain threshold. Finally, it appears that there not a lot of workers on shift. I like the food and coffee. I just feel the shortages are a little aggravating.

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B
3:17 pm EDT

RaceTrac swirl world

Ms. T, Amie I went to the race trac to buy some ice cream and I use my Tumblr container because I am riding my motorcycle. So that the ice cream will not melt and stay frozen. Me. Amir has charged me $17 for supposedly 4 big cups from the swirl world. I try to tell her that I can use two small
containers and fill up the other empty tumbler container. I showed her right in front of her at the counter and the two small cups filled the tumbler container to the brim. Just to show her that it doesn't take those real big cups of ice cream and then she just proceeded and charge me $17. She said I over filled out ten when I made them look exactly like the picture and said that no one fills them up like that but I have seen people fill the "over filled" and she doesn't say anything to them.I an totally displeased of the way she treated me. Even though I politely talked to her and showed her. She still went ahead and charged me $17. I would love to get reimbursed for the cost that was charged me.

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E
12:23 am EDT

RaceTrac I was at store # 6486 on s. florida lakeland fl.

There was a short white girl talking trash and not minding her business conversating about my personal life being degrading to my life threatening experience I do not know her but evendently she knows me. I think it was un professional and very childish to talk about me and my problems as I approach the area she was standing in. I immediately left out the store. I don't appreciate the bad experience I had in your store. If you could address the situation and make it appropriate for people to walk in your store and not here rumors or slander or any negative comments about someone's personal life I would gladly appreciate it. May God bless

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T
11:22 am EDT

RaceTrac food items and pricing

I stop at Raceway every morning and the costs at this location are ridiculouse. Unfortunatly it is the only store that is open this early so i do not have much choice.
its like every month they raise the pricing for everything.

Please stop stocking the chicken and cheese taquitos. I buy lunch at racetrac almost everyday and it seems like now every stor i stop at all they have is the chicken and cheese style taquitos. These are disgusting and no one ever buys them.

the southern chicken how ever are fantastic.

Boiled peanuts, I eat a small cup almost every day but due to the high costs i am about to stop buying them. That and they are almost never cooked all the way. need to train your employees to set the heat higher so they will soften. If not all you have is regular peanuts soaked in water and charging almost $3 a cup when you get a whole gallon can at a grocery store for less than $7. This price needs to be lowered.

overall your prices are to high on most items especially soft drinks and candy. Who in their right mind will pay $2 for a candy bar when i can go to another store and buy it for $1.

Due to these issues i am considering boycoting Racetrac and Raceway.

The prices accossiated wit these items are not justifiable.

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TellMeAboutIt82
, US
May 24, 2019 11:28 am EDT

"and the costs at this location are ridiculouse. " Ridiculouse is not a word.

"Please stop stocking the chicken and cheese taquitos." Because you don't like them no one else should get a chance to purchase them? Stop being selfish and grow up.

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M
4:07 pm EDT

RaceTrac diesel charge

My husband purchased diesel fuel on 4/27/2019 at 1450 NcEver Rd, Gainesville, Georgia. Since he is out of state, he had to charge before fueling. He charged $100 but only used $95.01. I kept watching our statement for a $4.99 credit but have never received it. Not very pleased. It might be a small dollar amount but it's the principal and I expect to see a refund to our card. I have attached a photo of both receipts. If you have questions, please call me at [protected]. My name is Kathy Pierce.

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A
10:11 am EDT

RaceTrac borden's milk

For the 2nd time in two weeks I bought a small Borden's whole milk this morning, on May 13, 2019, that is sour. This was purchased at the Racetrac at Dallas Parkway and Trinity Mills in Dallas. I will return it again as they refunded my money last time. It's says Best by May 18th on the label. Just a heads up as you might need to see if the refrigeration is cold enough or let Borden's know their milk is often sour - and it's real sour.

Thanks!
Alan
[protected]
chaillet. [protected]@gmail.com

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S
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RaceTrac $1.00 charge for using my visa

Race trac charges my visa $1.00 every time I use it. Which means I pay $.10 more a gallon approximately when I fill up my car every 10 gallons. I have tried to figure it out on my visa account and never could. I finally asked the attendant at the gas station today and she could only tell me to go to racetrack.com and talk to corporate. The kind lady behind me in line told me that racetrack charges one dollar to check my credit card every time I use it. That is ridiculous!
I have outstanding credit ratings. If racetrack checks my card and charges me a fee I should be warned/notified on the computer screen at the pump every time! Once checked I should be cleared from being charged again.
I do not want the race track points to get money off line things with in the store. I should not be penalized for not having some kind of reward system that you have.
Please respond. I will file a complaint with capitalone also if I do not get a satisfactory response.
[protected]@gmail.com
[protected]

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B
11:28 pm EDT

RaceTrac customer service

I came to your location on May different time to get gas or coffee, and of recently their is a young aferican American lady I'm not sure of her name I think it's Melinda she serve me on my earlier visit about 7:39pm and that's the name on the ticket she is the tallest of the young ladies that was their . She has no customer service I have seen her got very rude with other and employees before but tonight was just my night. I went there just to get a icey drink for my daughter and when I got in I notice their was no small cups so I said excuse me ladies is there and small cups and she say no they were all the same price I told my daughter because she was on the phone with me telling me what to get so she say get the next size up. When the girl saw that she started to yell at me about the cup very aggressively so the other cashier apologize to me she realized she made a mistake so instead of saying sorry she just walk away. She is bad for business.

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Update by Barbara Bent
May 11, 2019 11:31 pm EDT

I came to your location on May different time to get gas or coffee, and of recently their is a young aferican American lady I'm not sure of her name I think it's Melinda she serve me on my earlier visit about 7:39pm and that's the name on the ticket she is the tallest of the young ladies that was their . She has no customer service I have seen her got very rude with other and employees before but tonight was just my night. I went there just to get a icey drink for my daughter and when I got in I notice their was no small cups so I said excuse me ladies is there and small cups and she say no they were all the same price I told my daughter because she was on the phone with me telling me what to get so she say get the next size up. When the girl saw that she started to yell at me about the cup very aggressively so the other cashier apologize to me she realized she made a mistake so instead of saying sorry she just walk away. She is bad for business.

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C
10:16 pm EDT

RaceTrac swirl world/employees

I've visited this location weeks ago for swirl world yogurt. The hot fudge pump was there but broken handle/pump. It was still dirty & old bag still in the pump container. I brought it to the attention of employees. They told me a customer broke it a while back! Went back to this location today (5-10-19) figuring it would be fixed. Nope... No luck. Even the caramel was empty & dirty. I asked 2 employees standing behind counter for a manager. I wanted to speak to them about the repair/replacement of the hot fudge pump. One girl told me she was a manager but she had a manager over her. I asked if they were in. She said no & she thought they wouldn't be in next week. Now just for you to know who I am talking to that said she was a manager... She had her arms out of both armholds of her jacket, arms of jacket just dangling (empty), her arms inside the jacket all zipped up! I asked for a complaint phone number she couldn't provide & told me they had one on the door. I went look & seen none! While she is still in her jacket all zipped up & no help. I can tell you if a health inspector would pass around those pumps, you wouldn't pass. Shame that they have such a nice swirl bar & can't fix broken. When it was working months ago, it was always empty! Please help!

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W
12:50 am EDT

RaceTrac hours of operation

I have been to the race track location Gretna Louisiana 3000 Belle Chasse Highway in the past 3 months the gas station has put signs on the door stating that they are closed but it is not a holiday. there are always at least there are always at least two or three employees walking around the store doing nothing at this time and it is always as I am getting off of work around the 11:20 p.m. this is the same thing that has happened tonight. According to information given the store is 24 hours of operations 7 days a week, can I have some type of information on what is going on at this store and location.

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S
10:31 pm EDT

RaceTrac receipts and cleanliness

The store is conveniently located. However, every time I visit the location I am forced to go inside. The pumps are always out of paper receipts, which I hate. When I go inside, the line (yes line, one) is always long. ( Now I have to stand in a long line just for a receipts.) Which is why I like to pay at the pump. The soda, slushy and yogurt nasty area. People just stick there hands in the nuts and candy for the yogurt ice cream.

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11:25 pm EDT

RaceTrac the card scanner

When I am using the credit card scanner at the register, it will give me an error. So I try again, again, clean the card and finally it reads my card. The staff is great in store 2433, and very patient when it comes to those credit card readers. The inside contacts might need to be cleaned or the machine(s) need to be replaced. I go there everyday and see this problem. Please fix this on going problem.

Zig
Palm Harbor, FL

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S
6:51 am EDT

RaceTrac rude employee

I visit this store every morning, literally. But this morning was different. The cashier left the register looking for another employee. Once back to the register she was very distracted about the line that had formed. The chips I wanted wasn't stocked on one side so I reached her the one bag I seen and asked her to scan it twice. Then I wanted gas so I had to look to see what pump. This the part that pissed me off. She said uugghh out loud as if her patience was getting real fine with me. I wasn't offered a back with what I purchased and I had to ask for my receipt. On the receipt the name by cashier is mouton register 3. The time on my receipt is 5:32am on 5/1/2019.

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M
6:07 pm EDT

RaceTrac race tracs are thieves

Racetrac in Frisco charged my debit card twice for $99 for a transaction that never went through. They said it was only a hold and that my bank would release the $99 once the gas charge was complete. There was no gas charge because it never went through. My debit was charged $198 for no gas purchase. My bank is disputing the charges. Shame on them for preying on innocent people trying to purchase gas. I will report them to the Better Business Bureau.

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Update by Maria Chadwell
Apr 29, 2019 6:15 pm EDT

Racetrac in Dallas charged my debit card twice for $99 for a transaction that never went through. Debit/RACETRAC478 [protected] Dallas, TX 4/27/2019. 1991189000058067541019 Card 8218.

I did not purchase $99 worth of gas twice!
My debit was charged $198 for a gas purchase. What Hundai Elantra holds $99 dollars worth of GAS twice on the same day same time?! My bank is disputing the charges. Shame on you for preying on innocent people trying to purchase gas. I will report you to the Better Business Bureau unless you make my situation whole again.

Update by Maria Chadwell
Apr 29, 2019 6:16 pm EDT

The first complaint was on the incorrect date and the incorrect city. The charge was in Dallas.

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M
6:48 pm EDT

RaceTrac egg salad sandwich

I went into a Racetrac in Lithian, Fl. To grab me a bite to eat and to grab cigarettes. After I left I opened up my egg salad sandwich. The bread was soggy and I couldn't eat it. I paid $4.00 for the sandwich. I have boughten the egg salad sandwiches before. Not sure why you wrapped the egg salad in saran wrap. When they use to come in the plastic containers. I believe they should go back into the plastic containers again. I am on long time customer. Love going to Racetrac to get my gas, smokes, food, and drinks. Please have them put all your sandwiches in the plastic containers again. My name is Tina. My phone number is [protected]. Thankyou!

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2:35 pm EDT

RaceTrac gas

We need to file a claim. We have documentation that the gas we purchased for our boat on Sunday, April 21, 2019 was bad gas and had water in it. This caused our boat to not work when we took it out after filling up our boat. Plano Marine has the documentation needed for this claim. This caused my family and children to almost drown and cause much damage to our boat. I need a contact number of who I need to speak with and file a claim. Please send me this information ASAP.
Very disappointed,

Christina Chienvichai

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