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4.4 1168 Reviews

Quicken Loans Complaints Summary

87 Resolved
160 Unresolved
Our verdict: Engaging with Quicken Loans, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Quicken Loans reviews & complaints 261

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4:14 pm EDT
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Quicken Loans The worst company

I am seeking a way to start a class action lawsuit against Quicken Loans. I would have a terrible difficult time doing it alone since they are so big a company. They are fraudulent. I attempted to go through the home loan process. Paid the $500 good faith. Answered their questions. Only to be told they couldn't close the deal. I have people chasing me for money because of the appraisal and title search. Which I think I should not have to pay because of a shoddy deal. Anyone out there with any suggestions on a class action lawsuit please feel free to lend help.

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5:13 pm EDT
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Quicken Loans Intro power banker/bryan klemett

I called your company for information on taking out a mortgage loan on my property after speaking with Bryant several times I decided I needed to speak to a lawyer first I told Brian this he continue to call me I received a letter of intent to proceed in June I told Brian I was not ready to finish the loan application 2 weeks later I received a letter will Bryant ran my credit trying to get me a loan that I did not want at this time please take this hard inquiry off of my credit history

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7:12 pm EDT

Quicken Loans Customer service

When we first filed for BK, the people at Quicken were great - they said they were sorry we are in this situation. They really made us feel better.

Well, those people must have left your company. Because we were told you had all of our documents! So we are just thinking - great everything is being done, etc., etc.

I have talked to people at Quicken that say 1) they never heard of us; 2) they did not receive the document I attached to the email I sent them. I sent it 8 times and they still didn't get it. These emails were sent to Help@quickenloans.com; Accountresolution and now, we don't know what is going on. No one calls us anymore - even though we had documents that needed to signed. When I call them up - they never mentioned the documents we need to sign. Everyone gives me a different story. I am appalled that this is the company that has our mortgage. We don't want to lose our house and these nitwits can't even open an email with an attachment that I sent 9 times!

The communication from quicken loans is worse than poor! What is going on there. Why is no one helping us!?!?!?!?! What time of internet service do you have!?!?!?!

We have never received poorer customer service from anyone else - wow have my opinions changed about quicken loans - I thought this was a legitimate company and now we don't even know about keeping our house. We cannot get help from quicken loans - they just don't care!

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2:09 pm EDT

Quicken Loans Unauthorized inquiry

Dear Dan Gilbert,
One of your hired contractors (Factual Data) indicated that Quicken Loans asked them to inquire into my credit without my knowledge or authorization. I am sending a certified letter addressed to Dan Gilbert or the current head of your company, with complaint to the following entities:
1. Fair Trade Commission
2. Better Business Bureau
3. Virginia State Attorney Legal Council Office
4. Quicken Loans Headquarters
5. Three Credit Bureaus.
Compaint: I have not authorized any inquiry into my credit by Quicken Loans, not in July of 2019 or in the last 6 months. I demand compensation for my credit rating being lowered as a result of the unauthorized inquiry. I demand an apology and that my name be removed from your records permanently. I also demand an immediate response to this message.
Attentively,
Samuel Lopez

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Update by S Lopez
Jul 24, 2019 2:10 pm EDT

I demand an immediate response to this complaint, thank you.

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8:13 pm EDT

Quicken Loans Too many to list

RUN, don't walk away. Please heed my advice. This company is all but "rocket-like" and you will regret immediately utilizing an online/call center to make one of the biggest purchases of your life. Enter the barrage of phone calls you receive once you post your contact information with interest in using their company. Spoke with a very charming banker who assures me Quicken is the way to go. Verified approval is as strong as a cash offer. Just submit the required documents and presto, verified approval in as little as 24hrs! Fooled by this sales gimmick I finally locate the home of my dreams, submit all the required docs (good credit, stable incomes, large down payment w/supporting docs) only to get an out of office email from my banker. Vacation sounds nice mid week when you're assisting your client in getting a mortgage, oh wait you're across the country and barely able to get a hold of via phone. Lucky for me his associate was on it, or so i thought. Thursday comes and I request that my application was submitted to underwriting. Stand in banker says he's not able to locate the gift letter with bank statements. Finally able to track it down, tells me its all set, just kidding I get a later day voicemail asking to call him back I call him back/email back no reply. Awesome...Friday comes, I send another email inquiring if everything is ok. Informed by stand in banker that hes not able to understand my work history (having been an RN for 4+ years, no employment gaps and worked for the same company twice with pay increased at each hire) I had to submit additional information. Convince my HR dept to send me a letter explaining what earned time is. Finally got everything in, Friday afternoon now. Was told by associate/substitute banker that underwriting had all they needed. Day is coming to an end, still no sign of email of approval letter. Finally inquire via email to learn that my letter was uploaded to my Rocket Account. The same account i have no access to? The same account that I have been requesting support from IT from with no response? I inform substitute banker via email, no reply. I contact customer service, get my online technical difficulties rectified. Log in and discover no approval letter. Contact customer service again, no one can help me (required 24 business hours on a Friday evening). Shortly after I ended that phone call I received an email with an attachment of my PRE QUALIFICATION letter. NOT VERIFIED, what else needs to be verified, my assets...was never asked for asset verification as we have none. I call customer service once more. Demanded to speak to someone who can assist me. Was transferred to Tina Madden a "resolution advocate." Relayed all the aforementioned concerns/frustrations only to be met with no support or sympathy for a frustrated customer. I was told there was no actual significance behind a VERIFIED approval versus a pre qualification letter. The icing on the cake was the resolution advocate's lack of overall advocacy for a frustrated client. I would have brushed aside the zero communication of vacation, the technical issues with my account, the misleading information behind my approval letter ALL of it except after speaking with Tina. She informed me when I asked to speak with someone above her that there was no one else above her. She sarcastically expressed her condolences to my questioning the level of frustration so early on in the home buying process. I stated that I would like to withdraw my application with Quicken and she all too quickly offered to forward my decision to my banker and ended the pone call. That folks is Quicken loans in a nutshell. You are just a number to them. Your satisfaction, eagerness, anxiety, frustration, any of the emotions you experience when buying a home...they don't matter to them. I wish I did not fall for the marketing ploys "rocket" and "verified approval"

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9:36 am EDT

Quicken Loans Home loan

Mortgage Disputes;
The Fair Credit Reporting Act, 15 U.S.C. § 1681
As a senior citizen I purchased my property and received a loan through Quicken Loans in May 2017. During the September/October, 2018 timeframe I checked on other sites to get my house refinanced to reduce my interest//payments. Each time, I was always immediately contacted by Quicken Loans but they always failed to provide better rates even though better rates were advertised by othe lenders.
During Oct. 2018 Quicken Loans placed an Excrow Balance against my home. I contacted Quicken Loans Lending Officer Katrina Commints and she stated "All debts/liens against the property are to be collected or Quicken Loans will be responsible for those debts" and that Quicken Loans should have been responsible for the 2017 Escrow balance. I paid off this balance even though Quicken Loans should have been responsible. During Oct., 2018, a Quicken Loans Manager made a false statement that the 2018 Escrow paments were paid 5 months in advance to make it look as if I was behind on payments.

From October through January, 2018, I received many, many harassing calls/emails from Quicken Loans that they were going to foreclose on my home! They would only provide their first name, a generic number and were members of the "Client Relations Team" . When I called back the Quiken Loans spokesperson stated; " There was no one there with that first name that worked at Quicken Loans."

During Oct./November/December, 2018 and Jan., 2019 timeframe Quicken Loans reported me 30, 60, 90, and 120 days late, " Even though all payments had been made and were made on time." This false reporting drove down my credit score from "EXCELLENT" to the mid "500". Now I am unable to process a loan because of the false reporting to the credit agencies by Quicken Loans.. Quicken Loans is trying to extort additional monies though late charges, taxes applied to the loan and are even threatening a foreclosure on my property. I made mthe July, 2019 s payment everal weeks past but Quickden Loans stated; " they were refusing payment."
Would like to have suggestions!

Bob Claborn

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2:44 pm EDT

Quicken Loans Hard credit inquiry without my authorization

On june 28, 2019 your company pulled a hard credit inquiry without my authorization through credco. I have had the lending tree app for years and from time to time get emails indicating i am able to see and get current loan rates without negative impact on my credit. I received a call from your company and the reprasentative wanted to confirm some general info about my person and the property address. In the few minutes we spoke, he gave me a couple of options and i indicated that i would like an email with the information and that i did not want a hard credit pull. I also told him i did not have much time as i am a truck driver and was on the road. Shortly after the conversation, i have alerts indicating a hard pull. After contacting credco, they gave me your info and i immediately called to complain. After speaking to mr. Rom wojtasik at 313 782 8541, he said he would call me by friday july 5 to research my complaint. He did indeed contact me and said he agreed the hard pull was legitimate. Apparently the representative in the beginning of the conversation said he was going to look at my current credit and review information and that was his que to do a hard pull. I asked mr rom wojtasik if he listened to the entire conversation and my specific request not to pull my credit, and he said that it was after the fact and irrelevant. I request that you remove this hard credit inquiry from my report immediately and ask your representatives to be more clear that they are making a hard credit inquiry. I am going to contact lending tree as well because your guidelines should follow their specifics which clearly indicates being able to see rates without negative impact of credit. My phone number is [protected]. My email is [protected]@gmail.Com, the last 4 of my ssn are 4482. Please research the content of the recorded conversation and see that i clearly requested no hard credit pull. Thank you, , , mingo vera

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11:53 am EDT

Quicken Loans danny walker [protected]

Just received a phone call about refi from this guy, Danny Walker. He wouldn't let me off the phone. When he realized I was about to hang up he asked why I was so loyal to our company! He asked if "they made our mortgage payment for us!" Childish! Do not go with this company! Hang up. Quicken Loans needs to back off. This is harassment! He asked for my cell phone number as well. Sheesh! These guys all have different companies they go by but are all connected to Quicken.

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1:00 pm EDT

Quicken Loans mortgage statements

I have a mortgage with quicken loan going on 2 yrs and now they have changed statement dates to be sent out on the 21 st! It takes 6 days to get to our home giving us very few days to make payment by mail on the 1st! I am told its because they want everyone to get their payment in before the grace period the 15 th or 16th! I dont understand why I should have to wait for the late payers! Now this is making ours late also! My payment is due on the 1st! Not a happy customer! Grace period should only be used when an emergency has came up in someones lives and not every month! Very disappointed in statement dates!

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1:11 pm EDT
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Quicken Loans pulling consumers' credit without permission

This company calls you after searching for refi rates and harasses you. They called my husband and asked him some questions and never once said they would be pulling credit because we weren't ready and it was never discussed. That night we received a notification that we had a hard inquiry for a mortgage and remembered the phone call earlier. Called them the next day and they refused to let him hear the recording for authorization. Long story short, they basically said they had a loop hole and could do whatever they want even though an application was never started and we would only lose 7 points or so. I go online to see if they can do it and there are literally thousands of others they have done this to. Quicken loans, we will be starting a class action lawsuit against you because this is essentially stealing money from people and you can't continue to get away with this. You should just make it right instead of refusing to admit you didn't have permission and just take it off the credit report.

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10:44 pm EDT

Quicken Loans phone call

I just completed a phone call with one of the most unprofessional agents. His name was Logan, 313-373-1612. He was asking way too many unnecessary questions that were irrelevant to inquiring about getting a mortgage quote. After all this he gave a very ridiculous rate of over $18900 in closing costs. I thought quicken loans was a professional and reputable company.

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4:30 pm EDT

Quicken Loans insurance claim

My basement flooded and my insurance company issued me a check for the structural damage. Well Quickens was on the check also. So they advised me I had to mail them the check with the insurance adjusters work up info and if that's all they need within 3-5 days they approve it and sign it and overnight the check back to me. My basement just flooded and I have lost thousands of dollars of belongings and I have to wait almost a week to get my money. This is the most ridiculous policy. I have to wait to do anything.

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11:59 am EDT

Quicken Loans loan

I was looking to refinance and was called by Quicken Loans after looking online at options. Last night I receive a notification that my credit had a hard inquiry for a mortgage but I already have one and remembered Quicken calling me earlier that day. I said I would get back to them. I never, ever gave them permission to pull my credit and they did just that. I called them and they said they don't know if they can get it taken off. What?! You did NOT HAVE MY PERMISSION! Avoid at all costs!

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10:19 pm EDT

Quicken Loans home loan

Quicken loans is completely disorganized and one of the worst communicating companies I have personally dealt with. Their structure is clearly set up to optimize their time, but is ridiculously inefficient and completely frustrating for the customer. The banker starts the process by making promises and collecting $500. You are then shuffled to someone to assist you through the process. They had no idea what the banker committed to, and we had to start over. Then, when they passed it to underwriting, the entire process had to begin again because they miscalculated and misrepresented so many things. They consistently asked for items that had already been provided. The groups didn't talk. It was ridiculous. Then the kicker, 4 days before closing I got an email that there was a problem and I had to contact someone else. Of course the number provided was wrong, and there was no explanation. I finally reached a human, who told me that the loan couldn't be approved because there was pending repair work to the building. Not the unit mind you, the exterior of the building. They simply pulled the rug out from under me, no refund, no concern. I was able to close the loan with another lender, no problem. If not for that, I would have lost $20, 000 in earnest money. Quicken loans is terrible, shop elsewhere if you value your sanity.

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Update by RRob C
May 06, 2019 10:20 pm EDT

At a minimum, you should refund my $500.

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9:26 am EDT

Quicken Loans refused to do loan

I was a new customer of Quicken Loans and initially everything was going well with Mitchell Hatty. Mitchell assured me the loan I wanted to do would work well and it would be no problem. Two weeks before closing Mitchell calls me and tells me that Quicken Loans can't do a loan that's valued under $100, 000 in Detroit, MI. I was trying to do two loans around $60, 000 this wasn't an issue the whole time and the day he was supposed to do my appraisal he calls and tells me they can't do the loan. Everyone I have spoken to told me this isn't true. I'm not sure what happen, but he had the good estimate written up. If he knew he couldn't do the loan why not be informed enough to tell me this months ago and not waste my time. I will never do business with them again.

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12:24 pm EDT

Quicken Loans refinance

I gave the requested information for refinancing my home. I was dealing with Mike Lachendro and was told I would be called back. Another guy named Mike called claiming to be a Manager asked me what I wanted which was to know the interest rate and APR on a 15 year fixed loan. He then tried to convince me that I need to buy a 2 point loan. I told him I did not want to add additional cost of lowering the interest rate for the loan. He persisted telling me the cost would be less. I asked him to do the math he gave me an interest rate of 4.75%. I then asked what the APR was? He refused was hesitant to give me that when I said I need to know what the true cost of the loan was he said that APR didnt matter... I said have you taken a finance class? APR is the total cost of the loan interest rate plus quicken cost factored into the loan. He said I was wrong.

Now I know by law you have to give a loan with the APR information but he continued to go on about how much I would save with a 2 point loan. I stopped him said I did not want it. He said you dont want to save money? I said no. He then said I couldn't get a loan with Quicken without paying points (Which I assume is also illegal). I then said have a good day and good bye.

Terrible experience and customer service pressuring people into loans they did not ask for or want.

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12:43 am EST

Quicken Loans customer service

I had the not so great experience of talking with jamar Jackson about a home loan and first off he was VERY rude! He was not helpful what so ever I tried to ask him questions I did not understand he practically avoid my questions and would not answer my questions he did not do anything I asked of him or provide me the information I was in search of. I was trying to ask him questions as well regarding things with my fiance and he would not explain them and proceeded to tell me that they were not my issues and "who cares they are his problems not yours." My fiance contacted him for some answers on his credit history and he was extremely rude with him and for that reason I will never try for a loan with quicken loans ever again. Customer service really needs to be worked on.

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11:04 am EST
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Quicken Loans mortgage loan process and tactics

12/5/2018
To whom it may concern (if anyone):

I am a current customer and have been with Quicken Loans for many years. I have faithfully given my business solely to your company based on past experiences. That all changed within the last month. We are moving, and as usual, turned to quicken loans for a quick pre-approval for a new loan for which to move my family. We sold our current home in 10 days for full asking price but the buyer needed a quick close (12/20/2018). We felt confident in our existing history with quicken loans that a new mortgage would be no issue. Boy, were we wrong!

The mortgage loan representative, Collin Schwe, was very polite and courteous, as well as 100% certain that we were going to get our within a couple days. Throughout the process, he kept saying, "I should be calling you back with good news!" He even told me on several occasions that my score on the credit reports was low, but not be an issue stating "If it were 1 point lower, we wouldn't be able to proceed, but we will get it through." I get it, we want to stay positive and try to earn business, but on our end, it is more than business - IT IS LIFE!

I have always been very diligent in keeping a high credit score and always have paid my bills on time outside of a few minor issues, which we called the creditor to arrange a catch up plan. On all occasions, we were paid up within 30 days. Paying on time is not the issue; the amount of credit/debt is the reason for the lower credit score. Maybe there should be more consideration of on time payments than strictly debt to income. If a person can make payments, does it matter the amount of debt they have? Circumstances should play a part as well in my opinion. Although our debt is high, we pay our bills. We have high debt mainly because we are caring for a child with a disability and several medical conditions that take priority one in our life! I would have it no other way! I am very upset that your company, whom we trusted and been a valued customer for many years, would mislead us in the way you did. As a result, we are now basically homeless, selling our home in 20 days, unable to obtain a mortgage from another company, and not sure how to explain to our children what we are going to do! You have not only turned away a valued customer, you have put an immense burden on a very good family who values respect, honor, trust, and caring for people. I know this will fall on deaf ears and the proper people, such as the CEO, COO, and Board of Director's will never see or hear about this.

I could detail more of the process, but don't think it will matter as it will not change the situation. I am extremely disappointed in your company, the processes in place, and your inability to see through some of the data to notice truly good people with extremely high ethical values may need a little help/support in cases where they become burdened by doing the right things, in our case, caring for our son with every ounce of love, caring, sacrificing, and yes, money, to make sure he can be successful in his life. I will not be returning to Quicken Loans for any future business, and I will make sure that my children do the same, regardless of how big you become or how good your offers are once we restore credit. Which, by the way, we will be paying off between $60-$70, 000 of our debt once we sell the home - surely that will put our credit score back in line. Again, something that may have been considered in the final decision? The information was provided to Collin, but again, scores are more important than factual payment history?

I appreciate the business partnership we held in the past, but am simply distraught at the misleading information, the processing of our current application, and fact that we are not being granted a loan when we have had such a good standing account within your company. Big companies only care about profitability, and that is very evident throughout this last loan application. People are much more important - and we should do everything within our power to help people whenever and wherever possible! Misleading and misrepresentation is not Ethical Behaviors!

A once satisfied client,

Paul Hupp

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6:20 pm EDT
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Quicken Loans mortgage

My husband and I are returning customers who have already paid off a mortgage with your co. We received a 1, 000 gold card towards the closing costs of our next home purchase. I provided all info and that my husband took a early retirement package from Pfizer Pharmaceutical but was working there now as a consultant. At that point there was no issue.

We have now found our home, under contract and reached out to Quicken Loans for our home buying needs. Sarah Reinelt was helping us and very friendly and helpful. She gave us some different options and we thought all was fine. Paid the $500 appraisal fee/good faith fee.

We then received a phone call from Sarah stating that we were not able to be approved for a mortgage because my husband was a consultant for only one year and needed to be a consultant for two years. Although he is still working at the same Pfizer site that he has been at for the past 21 years . I have worked for the same Pediatric group for 23 years. I explained to Sarah that I am looking for a new job in Maryland but until I had a new position, I would continue to work at my current place of employment. My husband is able to work remotely and I have family to stay with until I can get to Maryland full time.

We have the 20% down payment and also told her we were paying off some debt. I asked Sarah to please speak to her supervisor, that I didn't understand and we are returning customers who have paid their mortgage on time for 10 years.

I received a email that she spoke with her director and an at this time there is no income we can use to qualify.
I have last months pay stub for Robert showing 11, 300 and mine 1, 600. Our mortgage payment with ins, taxes etc is 1, 800. But, we have no income to qualify?

I am out the $500 and feel like I was taking advantage of. I would of thought at the time of pre-approval, that would of been a good time to mention there is no income to qualify you. But, you gave us the pre-approval and happy home searching.

This is how you treat returning customers?

Robert &Tricia McKenna

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6:57 pm EDT
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Quicken Loans refinance

My name is Rae McElvain.
I was in process of finishing up my refinance when I got a phone call from underwriting, his name was Nate. Nate informed me they could not continue with my refinance because of verification of income from AFLAC. I was told Quicken was calling the Appraiser to cancel appt made for Sunday, October 21st. No one called the Appraiser from Quicken Loans. No one called Title Company either. Not only was I turned down after I was assured my loan was okay by my bank contact Emilio Patas, but I am left cleaning up the mess they left behind because no one called the Appraiser or Title company to tell them the loan was denied. So I kept getting phone messages from the others involved.

My Banker was:
Emilio Patros | Mortgage Banker
Toll Free: [protected] x 50862
Fax: [protected]
NMLS# 1719952

I do not appreciate having to clean up your companies mess.

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Update by Rae McElvain
Oct 19, 2018 6:58 pm EDT

My name is Rae McElvain.
I was in process of finishing up my refinance when I got a phone call from underwriting, his name was Nate. Nate informed me they could not continue with my refinance because of verification of income from AFLAC. I was told Quicken was calling the Appraiser to cancel appt made for Sunday, October 21st. No one called the Appraiser from Quicken Loans. No one called Title Company either. Not only was I turned down after I was assured my loan was okay by my bank contact Emilio Patas, but I am left cleaning up the mess they left behind because no one called the Appraiser or Title company to tell them the loan was denied. So I kept getting phone messages from the others involved.

My Banker was:
Emilio Patros | Mortgage Banker
Toll Free: [protected] x 50862
Fax: [protected]
NMLS# 1719952

I do not appreciate having to clean up your companies mess

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Quicken Loans Customer Reviews Overview

Quicken Loans is a highly reputable online mortgage lender that has been in business for over 30 years. The company has received overwhelmingly positive reviews from customers, with many praising its excellent customer service, fast and easy application process, and competitive interest rates.

Customers appreciate the convenience of being able to complete the entire mortgage application process online, from pre-approval to closing. Quicken Loans also offers a wide range of mortgage options, including conventional, FHA, VA, and jumbo loans, as well as refinancing options.

Many customers have also praised the company's transparency and honesty, with Quicken Loans providing clear and upfront information about fees and rates. The company's website is user-friendly and provides helpful resources, such as mortgage calculators and educational articles.

Overall, Quicken Loans is a highly recommended mortgage lender that provides excellent service and competitive rates. Its commitment to transparency and customer satisfaction has earned it a reputation as one of the best online mortgage lenders in the industry.

Quicken Loans In-depth Review

In summary, Quicken Loans is a well-established online lender with a comprehensive range of loan products and a strong focus on customer service. While they offer competitive rates and fees, it's important for potential borrowers to consider the full spectrum of their services, including the ease of the application process, the quality of customer support, and the company's financial stability, before making a decision.

Company Overview

Quicken Loans, known for its online lending services, has a history of facilitating home financing for many customers. They offer a variety of financial services, focusing primarily on mortgage loans and refinancing options.

Loan Products

  1. Fixed-rate and adjustable-rate mortgages
  2. FHA and VA loans
  3. Unique products like YOURgage, which allows customizable loan terms

Application Process

The application process involves several steps, including pre-approval, home appraisal, and underwriting. Documentation such as income verification and credit history is required. Quicken Loans provides an online application experience, with approval timeframes that are competitive within the industry.

Rates and Fees

Interest rates are in line with industry standards, but it's important to compare with current market rates. Closing costs and other fees are present, and the fee structure is relatively transparent.

Customer Service

Customer service is accessible via phone, email, and chat. They are known for their responsiveness and the quality of support provided. Customer service hours are extensive, catering to a wide range of time zones.

User Experience

The website is user-friendly, and the mobile app is functional with generally positive reviews. Online tools, like loan calculators, add value for users.

Client Testimonials and Reviews

Many customers share positive experiences, particularly highlighting the ease of use and customer service. However, there are complaints typical of large lenders, such as issues with loan servicing. Overall, customer satisfaction ratings are strong.

Financial Strength and Stability

Quicken Loans holds a strong market position with a reputation for reliability. Financial health indicators are positive, and the company has received numerous awards and recognitions.

Refinancing Options

Refinancing with Quicken Loans is straightforward, with clear benefits outlined. It's advisable to compare these options with other lenders to ensure the best deal.

Additional Services

Quicken Loans offers additional services like mortgage calculators, and they have partnerships with Rocket Homes and Rocket Loans.

Educational Resources

They provide educational materials for borrowers, including workshops and financial literacy initiatives.

Community Involvement

The company is involved in corporate social responsibility efforts and has a strong presence in charitable programs and community outreach.

Pros and Cons

  1. Pros: Strong customer service, comprehensive loan offerings, user-friendly technology.
  2. Cons: Potential for higher fees, some complaints regarding loan servicing.

Conclusion and Recommendations

Quicken Loans is a solid choice for those who value a robust online application process and strong customer service. It is particularly recommended for borrowers who prefer managing their loans digitally.

Comparison with Competitors

Compared to other lenders, Quicken Loans offers a competitive suite of services, especially in terms of technology and customer support. However, borrowers should always compare rates and fees to ensure they are getting the best deal.

How to file a complaint about Quicken Loans?

Here is the guide on how to file a complaint or review about Quicken Loans on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Quicken Loans in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quicken Loans. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Quicken Loans on ComplaintsBoard.com.

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Contact Quicken Loans customer service

Phone numbers

+1 (800) 251-9080 +1 (800) 718-8233 More phone numbers

Website

www.quickenloans.com

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