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4.4 1168 Reviews

Quicken Loans Complaints Summary

87 Resolved
160 Unresolved
Our verdict: Engaging with Quicken Loans, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Quicken Loans reviews & complaints 261

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Quicken Loans Pushy and Arrogant: My Unpleasant Experience with Quicken Loans

So, I just got off the phone with Quicken Loans, and let me tell you, it was not a pleasant experience. I had a scheduled call with a loan officer at 11:00 a.m. today, but at 9:00 a.m. this morning, someone from the company called me up and started asking me questions that I had already answered before. When I told them that I wasn't going to be making a decision on a loan today, they got really upset with me. They started asking me all sorts of questions like "When are you going to make a decision?" and "What day is it going to be?" It was really frustrating and unnecessary.

I mean, who needs to be talked to like that? It's not like I'm trying to waste their time or anything. And to top it all off, they were really pushy and arrogant. They acted like they were doing me a favor by even talking to me. It was really off-putting.

And don't even get me started on the $500 upfront fee for a house appraisal. That's just ridiculous. I mean, I understand that they need to make money, but come on. There are other lenders out there who don't charge that much for an appraisal.

Overall, I would not recommend Quicken Loans to anyone. They're just too pushy and arrogant for my taste. If you're looking for a loan, do yourself a favor and go somewhere else. There are plenty of other lenders out there who will treat you with respect and won't charge you an arm and a leg for an appraisal.

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Quicken Loans Unfair Mortgage Policies and Lack of Progression: A Review of My Experience

I been payin' all my notes on time for over 10 years. I'm self employed and they told me I needed 2 years of taxes, but what they don't tell ya is that if ya get a better job after them 2 years, ya gotta wait another 2 years for taxes to be submitted. It's just plain stupid how they don't care about how ya progress in life or if ya just wanna refinance. I'd rather pay more to someone who actually wants to help. The guy who helped me start my mortgage was Grobnagger, Nick. He was real nice and helpful over 10 years ago, but then he just disappeared.

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Quicken Loans Quicken Loans Sold My Loan Four Times in Two Years - Frustrating Experience

I went with quicken loans over another bank that offered the same rates. What a mistake that was. They immediately sold the loan within 3 months. Had to set up auto pay again. They didn't notify me that it got sold. So I ended up getting late fees and having to spend hours on the phone getting the payments that went to quicken resolved. Then they never sent me my tax statements at the end of the year. Had to spend another hour on the phone with them to get that. I've now had my loan sold for the fourth time in two years. So I'm going to have to deal with this again. To make a long story short go with a regular bank that will keep the loan. Haven't been this annoyed in a long time.

I was really excited to get a loan from quicken loans. They had great rates and seemed like a good company to work with. However, I was really disappointed when they sold my loan within just three months. I had to set up auto pay again and they didn't even let me know that it had been sold. This caused me to get late fees and I had to spend hours on the phone trying to get everything resolved. It was really frustrating and I wish they had just kept my loan.

To make matters worse, they never sent me my tax statements at the end of the year. I had to spend another hour on the phone with them just to get that sorted out. It was really annoying and I felt like they didn't care about me as a customer.

Now, I've had my loan sold four times in just two years. It's really frustrating and I know I'm going to have to deal with this again in the future. I wish I had gone with a regular bank that would have kept my loan. I haven't been this annoyed in a long time and I don't think I'll be using quicken loans again.

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Quicken Loans Unprofessional and Costly: My Experience with [Company Name]

Not good. They messed up our closing 'cause they didn't get all the papers done in time. Kept asking for more papers and our closing got delayed. Had to pay for storage units, extra moving expenses, hotels, and all that jazz. They said they'd cover it, but they didn't. Ain't gonna use 'em again. They did the same thing to my buddy. When they finally called back about reimbursing us, they didn't cover what they said they would. Now we're out over $1,000 'cause they messed up. Plus, they got our address wrong, but they can still send us a bill in the mail to the right address. What a mess. They're not a good organization and they're not professional to work with. Don't recommend 'em.

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Quicken Loans Quicken Loans Review: Frustrating Refinancing Process with Rocket Mortgage

I'm here to give you an update on my experience with Quicken Loans, or as they call it, Rocket Mortgage. I started the refinancing process back in June of 2020, and it's now October 14th, 2020, and I still haven't closed on my loans. I have two properties that I'm refinancing, and the loan to value ratio is around 30% for each property. Any bank would be happy to see that kind of ratio, but it seems like Quicken Loans is taking their sweet time.

Now, I'm not one to complain, but I have to say that this process has been a bit frustrating. I have a credit score of over 800, and my net worth is in the millions, including cash and other properties. You would think that would make the process go a bit smoother, but it seems like Quicken Loans is still requesting additional documents from me.

I've had to provide updated documents a couple of times because some of the documents went past the 90-day mark. It's been a bit of a hassle, but I understand that they need to make sure everything is in order. However, I was told last month that I was in the highest priority, and I'm still waiting for the process to be completed.

I'm not sure what tomorrow will bring, but I'll keep you updated on my progress. Overall, I would say that Quicken Loans is a decent company to work with, but they could improve their communication and speed up the process a bit. If you're looking to refinance, I would recommend giving them a try, but be prepared for a bit of a wait.

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Quicken Loans Quicken Loans Review: Military Members Beware of Hidden Fees and Hoops to Jump Through

I gotta say, I've been hearing a lot of good things about Quicken Loans lately. I mean, sure, there are other companies out there that do the same thing, especially for military folks like me. But I decided to give Quicken a try and boy, did I have to jump through some hoops to get everything sorted out.

Now, I will say that I am paying less than 6% for my home, even though I live out of state. But here's the thing - Quicken still managed to find a way to make me pay more than what the tax assessors in my county said I should be paying. I mean, come on, that's just not right.

If you're in the military and you're thinking about using Quicken Loans instead of the military banks, well, that's your preference. But just be aware that you might have to jump through some hoops like I did. And make sure you fact check everything they tell you, because sometimes they might be trying to squeeze some extra money out of you.

I mean, I even went to my county tax assessor to double check everything, and they just laughed at me when I told them what Quicken was trying to charge me. It's crazy - I'm paying three grand more than the person who lives in the same complex as me and has the same mortgage.

So yeah, Quicken Loans might be a good option for some people, but just be careful and make sure you're not getting ripped off.

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Quicken Loans Quicken Loans: Untrustworthy, Law-Breaking Scam Artists

I recently had an experience with Quicken Loans and I must say, it was not a pleasant one. They advertise market rate interest, but when I gave them my confidential financial and personal information, they finally disclosed the truth. They charge 3-4 points for a loan, which makes the loan double the cost. When I said 'no thanks', they refused to delete my private, confidential information, which is a clear violation of federal and state laws.

It's not just me, Quicken Loans violates laws everywhere. They don't even bother to get licensing in the states where they advertise. And the location of their offices is a secret, which makes me wonder what they are hiding. They also claim to have 24/7 service, but when I needed help, I sat on the phone for 3.5 hours before anyone answered.

The law requires them to delete my personal information, but they refused to do that. It's like they don't care about the law or their customers. They are law breakers, thieves, and scam artists. They literally lied over and over again.

I would not recommend Quicken Loans to anyone. They are not trustworthy and they do not care about their customers. They are only interested in making money, even if it means breaking the law and lying to their customers. Stay away from Quicken Loans if you value your privacy and your money.

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12:30 am EST

Quicken Loans Underwriting and servicing

In 2016, Quicken phish-shopped me and told me I could qualify for a home equity loan on my home for repairs and upgrades. They converted it to an FHA refinance though there was no lien on it at the time. I later found out they did that to people to collect the FHA insurance for a pre-planned foreclosure, knowing it would take only 2-3 years to walk away with ppl's homes,on other words "REDLINED liar loans." At the time, I told them I could afford not a penny more than $x per month and said if they couldn't keep the payments down, to drop the loan amt. Instead of lowering the loan amt as I specifically requested, they violated the laws and not only changed my income in underwriting to $250 more than I made, but they also changed my property taxes to someone else's who was paying $1100 less per year than me. Instead of using MY tax bill to compute escrows, they changed it to make it appear my payments were no more than what I said I could afford. Then instead of the 30-45 day period allowed by HUD, they quietly in the underwriting process waited more😆than a year to use my ACTUAL tax bill. The payments went up to 70-percent of my income rather than the safe 38-percent. They lied and said my taxes "increased", but my taxes were the EXACT same amount on Jan 1 as they were in April of that year. NOTHING had changed, they lied to defraud both HUD and me. When I discovered what they had done wrong over a year later after my FIXED payments mushroomed from 38 percent to nearly 70 percent of my income, I asked them to modify the loan to fix what they broke; but they refused to do so and instead went straight for the foreclosure option because they knew I could no longer afford the payments. Since they swapped my income and taxes out for someone else's, it was highly intentional and predatory. They've done it to a lot of people, but many who were foreclosed on never knew what happened. Just happened I was able to figure it out, but they were sued by The Justice Dept for doing the same thing to thousands of other people who never figured out what went wrong. Not only did they change my income and property taxes, but they lied about the date of purchase of my home AND they told HID they "paid off a conventional loan that was on my home prior to when they did no such thing and were well aware of it at the time. I was approved for the modification but just as it was supposed to be scheduled, I received a call from a "Brandon" who told me I would have to pay $3800 upfront for the modification. Yet HUD doesn't allow upfront fees for anything.Of course, over a year later and disabled on a fixed income, I had no way of coming up with that much money in 30 days. Later on, I not only discovered forged documents in the file, but they said WELLS FARGO played a role in it and Wells Fargo sent a letter to me stating they had nothing to do with it and had no interest in my home. They still not only refuse to fix their numerous errors, but have driven my credit score down to less than 550 from the 699 it was. I also ended up living off loans and credit cards to buy food and pay for utilities in my attempt to pay them the 70-percent of my fixed income every month and am now not only in absurd debt because of their actions, but have been forced into bankruptcy even though a bankruptcy of more than 10 years ago had just fallen off my credit report. That was due to a divorce action that caused me to be homeless for five years. I was able to purchase my home because of an in-hospital injury that rendered me disabled with a lifelong compromised immune system. I am over 60 years of age and have to go back to sleeping in my car again after being homeless for five years. I have fought them for six years on this matter and they still won't own up to it or fix it. There are hundreds If not thousands who lost their homes to this predator in their name and in the name of their predecessor Countrywide Home Loans, and they never even knew what happened. They not only changed their name to Rocket Mtg trying to disassociate with QuickenLoans predation, but changed their importune title company from Title Source to Amrock, hiding, obviously, from their bad faith lending practices. Anyone who lost their homes to Countrywide aka Quicken aka Rocket, I have the receipts showing how YOU got cheated out of your home and SHOULD BE FILING A CLASS ACTION LAWSUIT under THE FALSE CLAIMS ACT, same as The Justice Dept did. The Justice Dept said in their suit that Quicken behaved this way to get the insurance money, the additional foreclosure funds from the government AND to meet month-end sales goals so they could take cruises and get bonuses even after jeopardizing people and putting them into homelessness by these mostly race-based shenanigans. MOSTLY, even if not ALL. They also target the most economically vulnerable people that they know cannot legally protect themselves.

Desired outcome: They need to fix the mess they made of my life and credit. Or cancel the lien because they messed it up by themselves.

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10:04 am EDT
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Quicken Loans Service

I was looking at refinancing months ago and I was called a few times and then I forgot about it and yesterday I was called 2 (finally picked up). I told them I could not talk but they transferred me anyways. I told him I had an appointment and he would not stop talking. The. I got a text as soon as I got off which was fine- then this morning I get another text. Then texted that I no longer needed their services and I would go else where and Mr. Murphy was extremely rude about it. Quicken loans is bad for this. This is not the first time this has happened with them.

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9:48 pm EDT

Quicken Loans Hard credit ran without my consent

My husband and I have been receiving numerous calls from Rocket Mortgage company regarding refinancing our current loan with your company. It got to thr point I dtopped answering their calls. My husband recieved a call from a representative by the name Mike Lehi who was trying to get my husband to refinance our loan and my husband said no then the guy kept insisting which to me this is predatory especially when we DID NOT reach out to them for a refinance nor did we apply for any online inquiries. My husband said this man was so persistent that my husband finally said ok he can run his credit. Meanwhile he ran my credit without asking my husband and I now know it was a hard credit since my Experian notification let me know my credit was ran and I DID NOT give my consent especially when I did not speak to anyone regarding an ok for this. My husband called me to let me know that he was told that he couldn't refinance due to my credit which my husand said he thought he was only running a soft credit on him with providing Mike with his email. I was never involved with the conversation. Mike then proceeds to tell my husband about my credit and the balance amounts that I have with my credit cards. I called Mike and he told me that by law if there is a joint on a loan and one person gives consent then the company can do this, which my husband only thought Mike was running his credit and no where said anything about my credit. I sent several formal emails to the company and left a voicemail for Mike. Stating I would like the calls to be pulled since their recording and staff state all calls are recorded. I am currently waiting for any response. I don't appreciate my credit being ran without my authorization as I am worried this can lead to identity theft. Which now with this not being my request I need this further looked into so if this was not done correctly would like to speak to their upper management and their fraud department. This was all done in bad taste since we never reached out to your company to refinance our loan.

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3:13 pm EST
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Quicken Loans Unauthorized hard credit pull

On 2/13/22 I checked my Experian credit report and discovered that an unauthorized hard credit hit was performed on 12/29/21 by Credco/Rocket Mortgage (Quicken Loans) [protected]); resulting in a 16 pt. credit score reduction on 2/14/22. That same day I placed a call to Rocket Mortgage requesting information on who was responsible for this illegal, unauthorized hard credit hit. After being passed off to three associates, I finally was connected with Michael Zambo, [protected], and explained my serious concerns regarding this completely unauthorized action. I explained to Michael that I have had no communication with Rocket Mortgage in the last 12 months or longer and certainly did not approve OR authorize any type of credit hit on my account. After requesting an answer to my complaint, Michael then requested additional time to research my complaint, which I approved. Five days later Michael called to report that after checking their system he could find no evidence of such a transaction against my credit report. After this conversation I filed a formal dispute with Experian (2-18-22) explaining that I never requested or approved any hard credit inquiry on my account and was requesting my credit score be corrected. On 2-24, I received another call from Michael Zambo explaining that a banker associated with Rocket Mortgage decided without any communication or authorization from myself to pull a hard credit pull on my account. Michael said after a "three minute call" with the banker, he explained that he pull my credit file because HE thought I might be able to secure better interest rates, again completely illegal and unauthorized. As stated earlier, without any communication or authorization this banker proceeded to make a hard credit pull on my account resulting in a immediate 15 pt drop to my credit score, and ultimately causing a total drop of 21 pts. Michael then when on to state that even though I never made any contact or authorized any action on my credit report Rocket Mortgage would not be able to correct this totally illegal and unauthorized action taken by this banker. Michael then added without any explanation why they would not be able to correct this fraud and that this action would impact my credit score for 2 years.

The total refusal to acknowledge fault and then telling me that I would simply have to live with this illegal action is totally unprofessional, horrific customer service and very possible criminal action. I have filed formal complaints with the BBB, CFPB and this organization.

I am in the process of researching possible legal options as well as seriously requesting new mortgage loan information from companies that I can trust and understands the word "customer service".

Totally disgruntled with my Rocket Mortgage experience and will take every opportunity to tell my story to others.

Desired outcome: A formal apology and written request and explaination to Experian to correct my credit score

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Rocket Mortgage Victim
Portland, US
Sep 06, 2022 9:28 pm EDT

I just had the same thing happen to me and I am going to submit a complaint with the Oregon Attorney General, Federal Trade Commission, Consumer Financial Protection Bureau and get an attorney. It seems they're prospecting based on a soft pull of an auto loan to do a hard pull for a mortgage which I do not want at this time. We have had know fiduciary relationships at all in the past and I never authorized a credit app.

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5:00 pm EDT
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Quicken Loans Home mortgage

I recently in the escrow buying a new home and Quicken Loan/Rocket mortgage putting us in a miserable place by delaying appraisal process. They did not meet the deadline and almost caused our selling canceling our contract losing a future home. We have do so a lot of extra works to make it up to the seller. They also charge unreasonable expensive amount for ordering appraisal report compare with other lenders. The amount you pay is for premium, but service you will get is pretty crappy. It is definitely not "Quick" and Loan. Horrible experience.

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9:59 am EDT
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Quicken Loans Approval process or lack thereof

Name is Ed Sople [protected]@aol.com. I went through a process where everything was acceptable. I have an exceptional payment history. Rep proceeded I sent all docs to her and told her upfront that my stubs didn't line up due to Covid 19 furlough. She said no problem a letter from my employer explaining that would be acceptable. But low and behold that was not true. I even jumped through hoops to correct a minor issue (which cost me money) if I were you I would be careful when dealing with them. A word to me wise

Desired outcome: Open

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6:14 pm EDT

Quicken Loans A refi 5 years ago

5 years ago I had recommended quicken loans to hundreds of individuals who were in the process of buying homes in my area. And then I went to use the company for a refinance. After taking a half-day off from work to show my home to an appraiser, nothing was happening. I contacted quicken who told me that it was waiting for the appraisal. When I had escorted the appraiser through my home he had given me his business card, so I called him and asked why he had not sent his appraisal to the company. He informed me that my loan officer had told him not to send it in and that they were no longer going to use him. Then my loan officer called me to scheduale a second appraisal which occurred as quickly as possible but which cost me another 1/2 days work. When the new appraisal was delivered, my loan officee called me to tell me that the rate locked in had expired because she ordered the new appraisal and that quicken would not honor the lock I had been given. She write into my account that the rate expired because the first appraisal was never received but never mentioned that she had cancelled it. Having gone to school in michigan I had thought that the company was honest to ist customer but I know know better. Please go with an honest company, not quicken or as it changes its names to avoid its continual frauds, rocket mortgage!

Desired outcome: TRIED TO GET THE DEAL THEY PROMISED

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7:31 am EDT

Quicken Loans Pulled credit without permission

Went on site to look at prequalifications to start the conversation of whether or not we wanted to buy a second house. Site says it's a soft pull, great. Agent called next day and said the soft pull only showed one score. I immediately said, and repeated myself 3 times on the recorded lines, "I do not want my credit pulled, you are not pulling my credit, I haven't found a house, this is research, DO NOT PULL MY CREDIT". After phone call was over, 5 minutes later, all the services and agencies started sending alerts that I had hard inquiries made by Rocket/Quicken loans. BEWARE!

Desired outcome: Remove the inquiries as they are not valid

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3:16 pm EDT

Quicken Loans Third party data collection

Your third party has no opt out of email. Spam such as this is in violation of the blind solicitations contact policies. I have no relation with that vendor nor you.

Desired outcome: removal of my personal information or at minimum notice to not contact.

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2:17 pm EDT

Quicken Loans Refinancing

I started a refinance on my primary home December 20th 2020 it is April 19th, 2021 they just closed it. After the most grueling unorganized 4 months I have ever been through. Let me start by stating I have been an active Realtor for over 30 years and have never heard of the blunders that happened during my ordeal. I had to provide documents the same documents on 3 different occasions because they didn't pass them along. They closed the file never told us and re opened with a different title company 1/2 way thru it. The first month they kept pulling someone else I sorted it out they confirmed they had everything correct. Well lets just nicely say they did not. 3 weeks ago they did it again. They our rate now jumped because it took them so long to do our loan. Oh and they would not give any sort of credit for all this screw ups. Again I know better I just was giving the benefit of the doubt. I can not wait to sell or refinance so QUICKEN does not get anymore money from us. I could really get into some terrible customer service and mention names but I will not. Oh the kicker... they actually funded this one week ago but held it back from recordeing until this morning. So they made 1 week of interest off me for what? More money out of this already withering pocket. How absolutely wrong that is! The most it should take is 2 days to fund then record. Not 7 days.

Desired outcome: A credit for the interest paid for the week you funded and finally recorded this morning. 4-19-21

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9:56 pm EDT
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Quicken Loans Refinance

I started refinancing my home loan with my son, Dec 29 and we are still not closed! When we bought the house he was in the Military in Japan and we closed with Wells Fargo in one month. No money out, lower term and lower rate, and we owe less than 100k. He is once again stationed in Japan, and its been a nightmare. They are NOT Military friendly which is a shame.

I would not recommend them this entire experience has been a nightmare with the right hand not knowing what the left hand is doing. The Title Company Amrock making up their own rules. NIGHTMARE! Never again.

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11:42 am EST

Quicken Loans Unethical customer service

I applied for a mortgage loan with Quicken Loans in February, 2021. My first contact was with Yahya Muhammad. I submitted bank statements, w2's, award letter from Social Security, Pension letter from AT&T etc. After pulling my credit, Yahya said that everything looked good but my debt to ratio was too high for an FHA loan. I advised him that I have a job and I'm still on the payroll but would be returning after I receive my COVID vaccinations. He stated that as soon as I start back that he would add the income and I would be "good". I also advised him that I was starting an online job as a web designer for an auto company. He said that then all he would need would be the offer letter and he could get me approved. I accepted the position and the employer sent the new hire letter. I called Yahya so that we could proceed. He said that Alexander would be calling me. I received the call from Alexander who went over my loan. I was told how much I would need down, my closing cost, insurance, monthly payments etc. He also told me that he would be reaching out to a realtor to work with me and it would be free if I worked with one of their realtors. One week passed and I had not heard from anyone. I called Alexander and he said that due to my "job gap" that they would not be able to finance. REALLY--we're going to talk about a job gap in the middle of COVID. I advised him that job or no job--I have solid income. I pay $1360 a month for an apartment and have never been late. I reached out to Yahya again to find out why they were "playing games" with me. He then advised me that he would be having someone call me and get me "taken care of". Two days later, I received a call from Chris. He said that he was sorry about the mix up but he is calling to get me financed. They had possession of my credit report form DAY ONE. Midways the conversation, Chris started asking me about a collection item that is on my credit that I had already explained to Yahya that it is in dispute because I don't owe it. He said that it wasn't a problem. Now--Chris tells me "we won't be able to finance you until that's paid off" when previously--Yahya told me that I didn't need to pay off anything. I feel that I was treated very poorly and unfair. I feel that it was a form of discrimination and very poor customer service.
Now Yahya says that he is going to a new position but he advised me to reapply in 6 months after I've been with this new company. I have been with Hand and Stone Massage almost 2 years--I just had to take a leave due to COVID but will be returning in a few weeks because I have had both vaccines.
I even received my loan documents from Alexander to sign. I do not know what in the world is going on.

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11:56 am EST
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Quicken Loans Refund appraisal

My wife applied for a loan with Quicken in 2016 and underwriters found a foreclosure from 2014, that listed her as a defendant. The property was listed and dismissed in 2009 in a bankruptcy. This loan was in MY NAME ONLY. The Mortgage was in MY NAME ONLY. We explained this and after it was researched, the loan was approved.
In January of this year my wife applied for a refi thru Quicken. The foreclosure came up again. She explained that it came up previously and was approved. But, the loan was denied. She was told if she could provide a copy of the Mortgage proving she was not on the loan it would be approved. She had no copy. She told them the previous underwriters were able to confirm and approve the loan. But she was told it had already been declined.
I began to look at the court documents and found the copy of the Mortgage, with the court stamp, used for the foreclosure. Proving the note was in my name only. I went back to Quicken to request her $525 appraisal. A nice lady named Jaya transferred me to Kevin. I told Kevin that I had the document. He first told me that the credit check shows a foreclosure. I told him were unaware until 2016 it existed. I replied my wife's credit score is over 750 and we have never seen it on a credit report. Then he told me that because we were married she had to be on the title, several times. I replied homes have loans and Mortgages and she was not included in either. The underwriters could have easily have found the document that I did. Why should she be denied a refund for their oversight. Over sight that she made them aware of. And previous underwrites found. He said he was sending me a voucher for a free appraisal to be used at a later time.

Desired outcome: Refund $525 fee

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Quicken Loans Customer Reviews Overview

Quicken Loans is a highly reputable online mortgage lender that has been in business for over 30 years. The company has received overwhelmingly positive reviews from customers, with many praising its excellent customer service, fast and easy application process, and competitive interest rates.

Customers appreciate the convenience of being able to complete the entire mortgage application process online, from pre-approval to closing. Quicken Loans also offers a wide range of mortgage options, including conventional, FHA, VA, and jumbo loans, as well as refinancing options.

Many customers have also praised the company's transparency and honesty, with Quicken Loans providing clear and upfront information about fees and rates. The company's website is user-friendly and provides helpful resources, such as mortgage calculators and educational articles.

Overall, Quicken Loans is a highly recommended mortgage lender that provides excellent service and competitive rates. Its commitment to transparency and customer satisfaction has earned it a reputation as one of the best online mortgage lenders in the industry.

Quicken Loans In-depth Review

In summary, Quicken Loans is a well-established online lender with a comprehensive range of loan products and a strong focus on customer service. While they offer competitive rates and fees, it's important for potential borrowers to consider the full spectrum of their services, including the ease of the application process, the quality of customer support, and the company's financial stability, before making a decision.

Company Overview

Quicken Loans, known for its online lending services, has a history of facilitating home financing for many customers. They offer a variety of financial services, focusing primarily on mortgage loans and refinancing options.

Loan Products

  1. Fixed-rate and adjustable-rate mortgages
  2. FHA and VA loans
  3. Unique products like YOURgage, which allows customizable loan terms

Application Process

The application process involves several steps, including pre-approval, home appraisal, and underwriting. Documentation such as income verification and credit history is required. Quicken Loans provides an online application experience, with approval timeframes that are competitive within the industry.

Rates and Fees

Interest rates are in line with industry standards, but it's important to compare with current market rates. Closing costs and other fees are present, and the fee structure is relatively transparent.

Customer Service

Customer service is accessible via phone, email, and chat. They are known for their responsiveness and the quality of support provided. Customer service hours are extensive, catering to a wide range of time zones.

User Experience

The website is user-friendly, and the mobile app is functional with generally positive reviews. Online tools, like loan calculators, add value for users.

Client Testimonials and Reviews

Many customers share positive experiences, particularly highlighting the ease of use and customer service. However, there are complaints typical of large lenders, such as issues with loan servicing. Overall, customer satisfaction ratings are strong.

Financial Strength and Stability

Quicken Loans holds a strong market position with a reputation for reliability. Financial health indicators are positive, and the company has received numerous awards and recognitions.

Refinancing Options

Refinancing with Quicken Loans is straightforward, with clear benefits outlined. It's advisable to compare these options with other lenders to ensure the best deal.

Additional Services

Quicken Loans offers additional services like mortgage calculators, and they have partnerships with Rocket Homes and Rocket Loans.

Educational Resources

They provide educational materials for borrowers, including workshops and financial literacy initiatives.

Community Involvement

The company is involved in corporate social responsibility efforts and has a strong presence in charitable programs and community outreach.

Pros and Cons

  1. Pros: Strong customer service, comprehensive loan offerings, user-friendly technology.
  2. Cons: Potential for higher fees, some complaints regarding loan servicing.

Conclusion and Recommendations

Quicken Loans is a solid choice for those who value a robust online application process and strong customer service. It is particularly recommended for borrowers who prefer managing their loans digitally.

Comparison with Competitors

Compared to other lenders, Quicken Loans offers a competitive suite of services, especially in terms of technology and customer support. However, borrowers should always compare rates and fees to ensure they are getting the best deal.

How to file a complaint about Quicken Loans?

Here is the guide on how to file a complaint or review about Quicken Loans on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Quicken Loans in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quicken Loans. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Quicken Loans on ComplaintsBoard.com.

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Contact Quicken Loans customer service

Phone numbers

+1 (800) 251-9080 +1 (800) 718-8233 More phone numbers

Website

www.quickenloans.com

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