Quest Diagnostics
reviews and complaints

I have had bloodwork done hundreds of times over the last 3 years at Quest and it has always been a decent experience. Until today.

I had bloodwork done in West Haven on Campbell ave. I did not get the techs name and did not want to ask her for it. I have never been treated so rudely from any of tour techs before today. To say she was mean and nasty would be an understatement. I left your lab speechless shaking my head in disbelief. I will return to that lab again and will express my feelings to all my doctors at Yale. I will find another place to go now,

I had an appointment for 9:20 a.M. June 4, 2022. When I arrived, I had issues with getting my insurance card to scan. I knocked on the the door. Your very rude very disrespectful. Very unprofessional female employee jackie (who in my opinion is mentally unstable) refused to answer my simple question. She kept saying the same thing over and over again (mentally ill) I told her I understood what she was saying, but she still refused to answer my question. I walked out to get a mask. I left mine in the car. I called police on [censored]

I am not comfortable leaving my credit card information on file. Need them to send a bill so that i can pay it up. When will Quest stop harassing patients with sharing credit card info during time of appointment?

I missed my appointment .i was late for 10 minutes and had to wait for 2 hours and they just ignored me.they said lets see what we can do big did not do anything .i was pregnant and need only give a urine test. The branch is onChabey chase and Windaor in Glendale.

My boyfriend and I were headed to Monterey today when the Quest Diagnostics vehicle veered aggressively into the far left lane from the middle right lane with no turn signal, no warning. Barely missed the front end of our car in their hurry to get wherever it was they were going. I also noticed it looked like they had a paper map or something similarly sized spread across the steering wheel so definitely not driving safely or paying attention.

Vehicle ID 48036

License Number 88425MZ

I had a drug test that was done on may 5, 2022, quest received the lab of 5/6/2022, it is now 5/13/2022 and the drug test is not completed and I am scheduled to start a nursing assignment on 5/16:2022 however I can’t work without my drug screen. I have called multiple times, the same answer it’s pending, everyday. This is unacceptable, from my understanding quest diagnostic has held up a lot of nursing positions due to their delay of being efficient with drug screenings. Urine, and why urine sitting out for 7-10 days

This is ridiculous and unprofessional, there is a nursing shortage but guess what we still have to take care of our patients,

Hello, my name is ******** ******. I received inaccurate lab results from Quest diagnostics on 4/19/22. Immediately once I saw Quest Diagnostic results, I went to another lab and retested for the incurable “infection” they claimed I had.

I received my lab results from the other clinic within the same week, which show that I have immunity and do not have an infection of what Quest Diagnostics claims.

For the time being I suffered a lot in my mind scared that I had an UNCURABLE infection thanks to the negligence of Quest Diagnostics. I am very unhappy with Quest Dianostics and will not recommend their services.

This has been the lab for myself and my family for awhile but after my experience yesterday I cannot recommend this location to anyone. I had a scheduled appointment for 7am, the building did not even unlock its doors until 7am and by then there was a group of us including the employees waiting to get in. After 15-20 minutes of waiting, I was called back after some people with later appointment times. None of this really bothered me until the phlebotomist, named Pamela Antonio, hurried into the room, did not take the time to introduce herself or ask me questions. She did not take the time to check which arm may have the easier vein access and proceeded to jab straight through my basilic vein. It was so painful I knew Pamela went through the vein. I soon developed a large hematoma at the site which is well over 3 inches in diameter. I was very hydrated, drinking 50oz of water the night before, additional 16 through the night, and another 16 before I arrived. The technician, Pamela Antonio, just didn't care to take the time to do her job correctly, I have never had anyone so negligent try to take a blood sample. There are plenty of other labs and locations-go someplace else unless you want to be butchered.

Pamela Antonio’s Issuing authority:

California Department of Public Health

Credential ID: CPT00070638

Driver 3113 tailgating , speeding and cutting other drivers off. 1pm in MT dora .

I made an appointment (online) for lab work at 800 Riverwood Ct, Conroe, TX [protected] and printed out the confirmation LKJSMT with that information on it. When I received an email a couple of days before the appointment for 4/20/2022, the address listed was 690 S. Loop W, Conroe, TX [protected]. I tried several times, in vain, to contact both of these locations to determine where I was supposed to go. There are no options to speak to a real person, and after many options, which almost all end in going to the website for assistance, I called the customer service number [protected] listed on the internet, and after navigating through the phone tree was successful in finally speaking with Terry who answered most of my questions. She could not tell me why the location changed, but was able to confirm which location to go to. If someone would have answered the phone at either of the two local locations, my question would have been answered in a few minutes instead of almost an hour navigating phone trees with no option at the end to speak to someone.

I paid my bill on March 1st, 2022

i am still getting emails about this small balance as of April 18th 2022

I have called 4 times.

My HSA paid this bill.

These people could not find their [censored] with both hands.

I sent them proof of payment.

These incompetent [censored] cannot locate the payment which was mailed to them by my HSA on March 1st, 2022.

These stupid [censored] keep emailing me about this.

I went to your Southington location at 360 North Main Street today at 12:45 PM to get simple blood work drawn. The technician's name was Vivian. I go there often and I've never seen her at that location before. I had to fast for my appointment and she attempted to draw the blood out of my right arm she poked me twice with the needle lightly in the wrong place before inserting needle in vein for the actual blood draw but the way she had my arm resting, the blood stopped coming out and my arm was all tingley. Then she blamed it on me and then she proceeded to to go to my left arm to take a second vial of blood. So I was poked a total of 4 times. 3 in my right arm and one in my left. Then she made it that it was my fault because she said "she's too short that's how my arm had the rest on the chair". You will see the results in the picture my husband took. I gave her the benefit of the doubt and kept an open mind and this was the result. Vivian ha a poor attitude, is terrible at blood draw, makes excuses, makes a pin cushion out of me, and then blames me for her incompetence. She should be fired! Everyone else there that works at that location has always been professional and accurate.. But not her.

I had made an appointment at Quest. I went to the appointment early. Waited more than an hour past my scheduled appointment. My name was on the TV screen to be seen, when suddenly my name disappeared. I asked what happened and the single employee there that day said to me "I am the only person working, I am all alone today." The waiting room was full. I walked out.

Now I receive a fraudulent bill for $40.00 with no reason whatsoever given for the bill.

The bill says for "Laboratory Testing"

It also mentions trying to bill my insurance company.

Went to draw my blood work and the woman that helped me was extremely rude and made a mess. She never gave me a band aid only a small swab that fell. And she told me to leave. My arm was all a mess and it spilled on my pants, shirt and phone. I used the mask I was provided to help me stop my blood. Why do you allow this person to work their and treat customers this way?

This complaint concerns a 12:10 PM appointment for a routine blood draw on Thursday, 31 March 2022, at the Quest Office on Ryant Blvd. in Sebring, Fl. The office was very busy at that time, and I was called back by a technician 30 minutes after my appointment time. Being a retired health professional, I understand this sometimes happens on a busy day. The technician was polite and apologized for the wait. When she was preparing to do the blood draw, I pointed out that I had a blood draw done 3 days ago on my left arm, showing her the location, and suggested another vein be used. She placed the elastic on my arm and stated she was going to use the same vein. When I objected she said in a very loud and rude manner, and I quote, "Do you want to draw your own blood sir?" I became very upset and right away lost confidence in this person's ability to deliver professional and caring service. I told her she needs to listen to her patients and left the office without getting the lab test requested by my family physician. Having practiced dentistry for over 30 years I know how important it is to listen to your patient's concerns and be professional and caring when providing care. I feel there was no excuse for this person's behavior and it reflects badly on this office. I have used Quest Diagnostics to obtain lab results for many years and have never had a problem before this disappointing incident. I will not use this office in the future as I have no desire to see this person again.

Thank you,

Dr. Delton Lynch

I got my blood drawn on March 3rd. After venting frustration about the results taking a long time to be posted and possibly having to reschedule my follow-up appt with my rheumatologist to someone I know who is a medical professional they told me that my blood may no longer be stable and need to be drawn again. The tests of crucial importance being the carried RF tests and anti-CCP test which I have tested positive for a few times in the past prior to my Hashimoto's diagnosis and I felt it important to revisit since my thyroiditis treatment hasn't resolved my persistent and debilitating joint pain. I called quest and was told that my blood was received by the lab on the 4th and that while most of my tests were already completed the ones pertaining to varied RF and anti-CCP we're not done. I asked about stability and they said that the blood was frozen on the 11th, 8 days after blood was drawn and for those tests room temp stability is only 7 days. By the time of that call the blood had been frozen for 14 days and freezing stability is only 14 days so I demanded to know why they weren't doing my test and requested redraw if delayed any longer. They said that the blood was removed for testing and the results would be posted the next day being Friday. It wasn't posted Friday, Saturday, Sunday and when I called Monday I was told they hadn't done the test yet and when at my follow said we'd wait on it. We'll I check online and rather than admitting to fault and classifying the specimen as unstable they LIED and said they were duplicate tests. I have no fair in the integrity of the work up done in it's entirety and demand redraw of the full work up at no cost.