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Queenfy
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3.0 24 Reviews

Queenfy Complaints Summary

12 Resolved
12 Unresolved
Our verdict: While Queenfy has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Queenfy reviews & complaints 24

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N
5:29 pm EDT

Queenfy Shirts

Scam. Do not order from Queenfy. Ordered two shirts. They were not true to size. Emailed for refund. Was made offers to keep the non fitting clothes and get 20% back. After denying multiple offers attempted to get a refund through PayPal. They sent me an address in China that no carrier could find. Very disappointed. Just want to return the items and get a refund.

Desired outcome: Refund of 62.00

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10:45 pm EST
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Queenfy Product is false advertisement, it’s nothing like what I ordered

I ordered a jogging suit that was a Jersey cotton lined with fleece, what I received was a thin polyester with no lining. It took a month to receive and when I emailed them about returning the merchandise for a refund they countered with keep it and they'll refund 10%, I declined and they offered 15%, they sent a China address fir me to pay fir shipping

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5:44 pm EST
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Queenfy never received my item

I'm gonna Sue the [censored] out of your company for fraud you took my money never received my item I'm contacting my attorney first thing tomorrow I emailedyour company over 20 times you never responded to none of my emails I closed my dispute case with f****** PayPal you still have not sent my tracking or I will be contacting my attorney first thing tomorrow and also filing a police report against your company for false advertisement and for fraudulent activity on my credit card

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Update by Mialong1985
Nov 21, 2019 5:44 pm EST

Terrible company to order from scam people out money I'm getting me a lawyer

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Is Queenfy legit?

Our verdict: Through its investigations, Complaints Board highlights Queenfy with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of Queenfy's practices before engagement.

Queenfy earns 34% level of Trustworthiness

Moderate Trust Alert: Complaints board rates Queenfy at 34%. Read reviews and beware of negative issues before engaging.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

Exercise caution when using queenfy.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Queenfy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We have detected an internal review system on Queenfy's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely

This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.

We conducted a search on social media and found several negative reviews related to Queenfy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • Queenfy.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Queenfy.com you are considering visiting, which is associated with Queenfy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
F
5:42 pm EDT

Queenfy Dress not what I expected. Totally different from what the website shows

I finally received my item/dress on [protected] and It was totally different and not what I expected it to look like. This was intended to be the dress to wear for my birthday. Totally and completely disappointed in the look. It looked nothing like the advertisement. I would like to be refunded for this item please. This is my first and certainly my last time ordering from this company because I can't trust anything else that I may order. This is the very reason I don't like to shop. The email address I gave was [protected]@comcast.net
Sku#Ge95017
size 14-16
Tracking #[protected] 20
The # on the clear pkg is RRRRR07-20D05
Please send correct and complete information to return this item

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M
5:47 pm EDT
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Queenfy clothing

This is a copy of the email . conversations... This company is TERRIBLE!
DO NOT ORDER!

Sorry for the delay.
I confirm we shipped your order with tracking number 9400109699938283867119
But I find the tracking information has not been renewed until now.
Could you please confirm your delivery address with us?
Then we will contact the shipping company for a check.
Please do not worry. If we confirm it was lost, we will resend the parcel to you.
We look forward to your reply.
Have a nice day.

From:
Sent: 2019-3-19 AM2:03
To: help@queenfy.com
Subject: Re: Order #130276 [ ref:_00D6F2Ym2w._5006F28iNgE:ref ]

This is the information I received from the tracking number which states that no items have shipped nor has USPS received any such item. I want the tracking number for the shipped items today! I do not want a created packing slip that has no items or destination.

Hello Holland,

A shipping label has been prepared for your item at 8:29 am on March 16, 2019 in DAYTON, OH 45439. This does not indicate receipt by the USPS or the actual mailing date.

Tracking Number: 9400109699938283867119

Description: Macintosh HD:Users:rmercado:Desktop:MSMC Doctors RGB Vrtl.png

From: "help@queenfy.com"
Date: Monday, March 18, 2019 at 12:59 AM
To:
Subject: RE: Order #130276 [ ref:_00D6F2Ym2w._5006F28iNgE:ref ]

I think you will get it in one week.
But I can't guarantee if you can get it by Mar. 20th.

From:
Sent: 2019-3-17 AM4:44
To: help@queenfy.com
Subject: RE: Order #130276 [ ref:_00D6F2Ym2w._5006F28iNgE:ref ]

Express shipping gives you an ETA. What is the ETA?
If I do not receive my package by Wednesday 3/20/19 I will be my full refund.
________________________________________
From: help@queenfy.com [help@queenfy.com]
Sent: Saturday, March 16, 2019 1:04 AM
To:
Subject: Re: Order #130276 [ ref:_00D6F2Ym2w._5006F28iNgE:ref ]

Thanks for your address confirmation.
We have reshipped your parcel to you but we didn't use the overnight shipping, we used the express shipping.
Hope you will receive it soon this time.
Have a nice day.

From:
Sent: 2019-3-16 AM3:14
To: help@queenfy.com
Subject: Re: Order #130276 [ ref:_00D6F2Ym2w._5006F28iNgE:ref ]

OH NO! My address is exactly as it is shown on my order: (ATTACHED) I order things all the time and this has NEVER happened. Would it be possible for you to overnight it to me. I need it for an upcoming trip starting Wednesday! I ordered this on February 27. Please respond to the overnight request as soon as possible as I ordered for my time away.

From: "help@queenfy.com"
Date: Thursday, March 14, 2019 at 10:28 PM
To:
Subject: RE: Order #130276 [ ref:_00D6F2Ym2w._5006F28iNgE:ref ]

Sorry for the trouble.
After check, we find your parcel was returned to us by the shipping company.
So we want to resend it to you now.
Could you please confirm your address for us again? Thank you.
We look forward to your reply.

From:
Sent: 2019-3-14 AM3:31
To: help@queenfy.com
Subject: Order #130276

Good Afternoon,
Just wondering the ETA on order # 130276 and if it had shipped as of today? The order was placed on February 27, 2019. Any information would be greatly appreciated.

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4:27 pm EST
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Queenfy product and service

I bought three outfits from the site, which were adequately made, but all were I'll-fitting; too high in the inseams, too long in the arms and legs. I emailed asking for a refund and was emailed back immediately and asked if I wanted an exchange. I'd ordered the smallest sizes, so I couldn't exchange, therefor I asked again for a refund. I was told that the clothes come from China and it's just as expensive to ship them back. Then I was asked to give them to my friends and they could give me a 20% refund. I said that there's refund policy is misleading and I wouldn't buy from their site again. They never responded and now I'm out of $85. I will never buy from this "company" again. Please beware!

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Update by Kiko Seals
Jan 06, 2019 4:28 pm EST

Purchased in December, 2018

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7:30 am EST
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Queenfy dress

I purchased the "Read It" Shirtdress in a 2X. Clearly it was mislabeled because It didn't fit my daughter who wears a size 10. The sleeves were sewn so narrow that you could not get it pass your forearm. I sent the company 3 emails with no response. I contacted PayPal and lodged a complaint. They want me to mail it to Shanghai, China (all the packaging came from New York and if I'd known that's where it came from I would have never ordered it), wait for Quenfy to receive it, and then I will receive my credit. Shipping costs are from $46-$76. The dress cost $31. It's not worth the money. This is a terrible company that produces cheaply made inferior clothing.

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5:29 pm EDT
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Queenfy wrong product damaged terrible workmanship bad product

I bought three outfits from them they were not as shown see through terrible quality workmanship threads everywhere falling apart bad product buyer beware read all the bad reviews on this company so what happened to me doesn't happen to you you will be sorry when you deal with them they do not they make you pay for return shipping even though it's their own fault and you will be mailing it to China they are not in New York New York

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8:16 pm EDT
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Queenfy bob marley dress and bra

I'm not sure where to begin! This all started in march 2018 it is now may 2018! I bought a dress and bra that were 5x my size literally I have pictures to prove it. We have emailed back and forth. Still no resolution! Someone help me because I want my $40.00 back! If I would have known this company was such a fraud I would have never purchased anything. Hindsight is 20/20 I'll never give them a dime. When I went to FedEx to send the items back they said it wasn't worth it because I would be spending $100.00 just to return them to china!

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9:47 pm EDT
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Queenfy destroyed boyfriend jeans

I am a first time customer I just received my order #[protected] 49 I ordered two items a swim suit and a pair of the Destroyed boyfriend jeans the jeans are a rip off these are not the same jeans they are nothing like the jeans advertised the material is cheap I am a very dissatisfied customer the price i paid for the jean was to much for what i received

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7:33 pm EDT
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Queenfy product not received

I ordered on March 23rd and still haven't heard anything or received anything. The order Status is still the same. Everytime I try to call no one answers the phone and I can't leave s message or call back number. Terrible Customer Service and I'm starting to believe that this is a scam . I will call my bank and cancel and will Report your business as a scam page. Every business would apologize or reach out to Customers.

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8:03 pm EDT
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Queenfy half sleeve solid color dress (red)

The dress I order do not look like the dress on the picture, it's a different fabric and design. I am not happy at all with this dress it look like they put something together at the last minute. Also pay extra money to get my dress expedited and the dress came late. They want to give you a discount, but not what you order. I will never recommend anybody to order anything from this company.

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1:38 pm EDT
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Queenfy still have not received items

Hello,

I have called and emailed multiple times about an order that I have yet to receive. I ordered three items back on March 15th, and I still have not gotten anything. According to the shipping website, it is still "processing". When Can I expect to get my order? And if I should not expect it, I would like a full refund. There seems to be no way to get a hold of anybody at this company! Please respond!

-Disgruntled customer

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10:37 am EDT

Queenfy order number 95177

I made a purchase on 3/24/18 I cancelled purchase same day. You debit my card after I cancel order on 3/26/18 I went back and forth with a Elle and Mike, finally Ellie confirm on 3/28 that funds would be refunded. I have not received my refund. I am considering taking legal action at this time. I should have to still be waiting on a refund from a cancellation from 3/24/18

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8:28 am EDT

Queenfy I am complaining about the striped backless bodycon dress

I ordered the dress and received it outside of the allotted shipping time. On top of that the dress was defective. The strings weren't long enough to even lace up the back. I emailed them with the problem as soon as I got the dress off. They wanted to give me 20% off and a 20% coupon, so they wouldn't have to pay for the return shipping. When it clearly states on their website if they are responsible for the defective dress they would pay for the shipping and refund money. I've been going back and forth with their "fake" customer service department for the past 3 days and have yet to get some form of customer service. They are responsible for sending out a defective dress. I can't do anything with the dress.

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General Service
, US
Mar 24, 2018 8:32 pm EDT

Hi Winneona.

Appreciated hearing your concern. From the queenfy.com website :

"If you have chosen the wrong size/color or do not like the item (item is not faulty), we allow a return once we have received relevant information. The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.

No exchange or return or amendments on promotional items or items on sale.

III . Exchange & Refund

You are guaranteed to obtain a refund or an exchange once we have received your return.

Ⅳ . Shipping Fees

Queenfy is not liable for shipping fees under the following circumstances:
Garment doesn't fit;
Customer has changed mind or dislikes the item."

Hopefully this explains any questions you might have about the return process. Queenfy is a high quality seller of international garments. In order to keep the process reasonable, we ask that all customers comply with these guidelines.

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6:28 am EDT
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Queenfy order that I took too long to get and getting refund a partial amount

I ordered a dashiki dress about two weeks ago and I contacted them about it and they said it is not the warehouse yet and that they will refund me a partial refund of $2.34. They gave me a discount on purchasing another item for 20 percent. I don't want to buy anything else because i am already being ripped off of what I ordered. I paid $25 plus the shipping on that dress. I want my full refund back.

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Update by Tanisha Reneé Broadnax
Mar 21, 2018 7:24 am EDT

I ordered this and never received it. I contact them and gave me a 20 percent discount encouraging me to order something else from them. They refund me $2.34. I want my whole refund back.

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Porchia96
, US
Apr 07, 2018 10:23 pm EDT
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Scammers!

Don’t go anywhere near them. Don’t be fooled by the clothing. Clothing not what it seems. They need shutting down but, as someone said in another comment, they will only open up in another name. FRAUDSTERS! Just always do your reviews before any ordering from these sites that pops up on Facebook or on adverts. Cheap, wrong size and no communication. Keep your money and stick to high street brands.

Q
Q
Queenfy
Jun 20, 2019 11:31 pm EDT
Replying to comment of Porchia96

I would like to apologize for any inconvenience caused. I can definitely help - I just need some more information from you. For security reasons please can you email us with your order number? Then I can have a check and offer you solutions. Here is our email address: help@queenfy.com

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6:10 pm EDT
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Queenfy 84666 black dress

This item looks nothing like the dress on the Queenfy website. The quality is very poor. The sizing is off and does not match the size chart on the company website. In order to get a refund you have to send email and then send to a Chinese address. The customer is responsible for paying shipping to China. This is ridiculous. I will never order from them again.

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7:32 pm EST
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Queenfy online order

I purchased two pullover shirts and a pair o.k. boyfriend jeans.the shirts was literally cut off at the bottom and never hem back up the jeans had hanging thread everywhere and their where no return label. I made the mistake ordering from this at home website, do not make the same [censor] up like I did. The clothes are of cheap material and very poorly done. I can take pics and post if that will help the next person for. Losing their money, I lost $85.00 and change.

Kim King

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9:02 pm EST
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Queenfy product not as shown on website

To whom it may concern I ordered to tops in a 3x from queenfy they run small please send me a refund of 33.98 or a return label to return the merchandise this is my third time sending you all my complaint next person you hear from will be my attorney my phone number is [protected] my name is Marilyn Ellis my address is 448 Garland Street Beaumont Texas 77705 I have callled this number [protected] no return call so Im giving it to my attorney.

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Update by Marilyn A Ellis
Jan 04, 2018 8:52 pm EST

Hi My Name Is Marilyn Ellis and I ordered to Tops and they are two small the sizes are smaller than a normal 3x. So can you please refund me my money or if you have them in a larger size please let me know I like the to Tops they are just to small thank you. The order Number is 59333

Update by Marilyn A Ellis
Jan 04, 2018 9:03 pm EST

Next person contact you will be my Attorney this is not a legitimate company .

Update by Marilyn A Ellis
Jan 03, 2018 8:59 pm EST

I ordered to tops from you all can you refund my money or send me a return label my name is Marilyn Ellis my address is 448 Garland Street.
The tops are to small

Update by Marilyn A Ellis
Jan 03, 2018 9:00 pm EST

Send me my refund or a return label

Update by Marilyn A Ellis
Dec 29, 2017 10:55 am EST

I ordered to tops and they are two small they are smaller than a normal 3x if you have them in a larger size please let me know

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1:58 pm EST
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Queenfy re: order #[protected] on dec 5, 2017

I'm not complaining, but I want to return the dress. It didn't fit me. How do I return? It also didn't look like what I thought it would look like. I love your clothes and do plan to continue to shop there, but I want to return this dress. I couldn't find a return address. I would also like a refund. I tried emailing, but I didn't receive an answer.

Thanks,

Michelle Berry

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Contact Queenfy customer service

Phone number

+1 (720) 346-9036

Website

www.queenfy.com

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