The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Quarles & Brady, LLCUnprofessional Real Estate Closing

This company was chosen by the buyer to conduct the closing on a real estate transaction on December 15, 2011. The closing agent, Quarles & Brady, did not provide the closing documents until late in the afternoon on the day of the closing, but required us to have the papers signed immediately and then hand delivered by both lawyers to the closing agent at 8pm! This required our lawyers to work 4 hours overtime on that evening. The following day it was discovered that Quarles & Brady made a mistake on the HUd-1 and we had to resign the documents anyway! Costing us even more money in lawyer fees! Today, Dec 28, 2011, 13 days after the closing, and we have still not received our checks. I have been contacting our lawyers (and paying additional fees) for the past week who have been trying to contact Quarles and Brady to find out where the checks are. I owned a title company in Florida for many years and it is customary to dispurse on a real estate purchase within 24 hours. Here it is 2 weeks later and I finally get confirmation from Quarles & Brady that the checks were mailed out yesterday December 27, 2011. I then asked them for the tracking number for the overnight service that they used and was informed they sent $37, 000 worth of checks (2 checks) out in the regular mail! Again, with experience in the real estate business and owning a title company myself, , all of the checks, whether 2 or 20, were always sent out overnight. Overall this closing experience was poor and cost us thousands of dollars in undue legal fees, trying to comply with this companies demands, and then tracking down our money that we expected by the 18th or 19th of December at the latest. It is still unknown when our money will arrive if at all without a tracking number. It is a good thing we werent buying another home the day we were selling this one, as many people often do, as we would have been homeless for the past 2 weeks. Please do your research before chosing a title co. for your real estate transaction!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.