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QSL Tenders
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QSL Tenders Complaints Summary

4 Resolved
9 Unresolved
Our verdict: Engaging with QSL Tenders, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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QSL Tenders complaints 13

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6:22 am EDT
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QSL Tenders Unscrupulous Practice

Beware of taking out a subscription with these people. They doubled their price and issued invoices without any prior notice, the invoice is dated after the latest subscription period has started, so there is no opportunity to cancel the subscription before running into the next year, which must then be paid for at £795 ex VAT. They refer to the fact their T&C is on the website, which gives them the right to charge any price they like without any notice. Don't fall for it, don't be tempted by the free trial period, if you go into the paying period it is impossible to get out without paying for at least a year.

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Update by Underhand
May 21, 2013 7:59 am EDT

How nice to be perfect. And I suppose if I had a tardis I could decide I didn't agree to the arbitrary doubling of price before the invoice was issued, an opportunity denied to mere imperfect mortals.

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4:36 am EDT

QSL Tenders So the lessons - don't get caught by this scam

We signed up to QSL Tenders in October 2011 on their 'free trial'. Having had a quick look at their site there didn't appear to be anything on offer that you couldn't get for free elsewhere.

One of my colleagues emailed QSL to cancel the subscription but the email was ignored. No response was received.

QSL then invoiced our company once the trial period had expired, charging us for a full years subscription at £695 (inc VAT). We objected to this as we had put in writing that we wished to cancel.

QSL continued to request payment, we continued to object and they eventually called in a debt collection agency called Debtco One Ltd, (registered office: Tiverton Road, Loughborough, Leicestershire) who added on a further £169 ($265) in fees making the total £864.

Through negotiation with Debtco we managed to get this down to £216 and paid off QSL/Debtco without taking it to court.

Having spoken to other QSL 'Customers'/victims it seems that the case has been thrown out of court (it goes to a County Court/Small Claims Court) in the past. One I spoke to said: 'the judge passed the case in our favour saying that the terms and conditions on their website were confusing and therefore not legally binding.'

So the lessons - don't get caught by this scam. It is probably just about legal but worth challenging hard and taking to court if you have the time and inclination. This is my opinion though and you should make your own decision!

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8:09 pm EDT

QSL Tenders This company are a complete scam

I sent them an email yesterday saying that I would like to cancel my subscription and that they should accept this email as confirmation of my cancellation.

I then received an email back saying that I had to cancel on their website. I went on today and cancelled through their website. But it was too late-The trial ran out yesterday and I had to cancel yesterday on their website. Even though I stated in my email that I wanted to cancel. I received an email today saying I have been signed up for a years subscription costing £695...arrrrrggghh!

I have managed to cut this down to £175 using their early cancellation fee conditions...but this is still a ridiculous amount of money for a website that is no good anyway!

I spoke to the accounts manager twice today, she was extremely rude and even laughed when we were putting our case across- how infuriating!

I spoke to trading standards and they said there is nothing they can do...if this is the case then so be it. But if there are any suggestions on how to avoid paying the fee...I would REALLY appreciate it!

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Is QSL Tenders legit?

Our verdict: QSL Tenders's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate QSL Tenders's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

QSL Tenders earns 66% level of Trustworthiness

Good Credibility Notice: QSL Tenders rated around 66% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for QSL Tenders. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Qsl-tenders.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows QSL Tenders website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Qsl-tenders.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to QSL Tenders has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to QSL Tenders. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:42 am EST
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QSL Tenders Good Service Not Bad

If there's one thing in the world that annoys me, it's good companies getting bad press !
I've read all your complaints about QSL but I have to say I have never had anything but good service from them. Maybe it's more a case of you not understanding what you're receive from them ? I regularly talk with their helpful team and i'm now currently bidding on several leads that they sent me.
Trust me, as a small business I do know tendering can be difficult, but it's well worth it in the end !
If you haven't read the terms and conditions which it sounds like many of you didn't, then you are a fool to yourself, like many business offers their is always a subscription lurking ! All I can suggest now is instead of ranting about it on forums, you just get in touch with them. They may be able to help you win more money via tendering than the subscription cost.

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3:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

QSL Tenders Scam

DO NOT USE THIS "COMPANY"

£700.00 For nothing!... Lousy service, rude staff, total waste of time and money!

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QSL Con
Beds, GB
Feb 18, 2011 4:56 pm EST
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QSL tenders are pursuing payment for a service I cancelled and do not want (the tenders and type of tender are not what are suggested on sign up)...
If anyone has any useful information on how to make these odious people (incl. their pet debt collection company Gemini go away, better still be shown for what they are, please let me know... it is disgusting that people like this are conning small businesses out of their hard earned money...

Keith
YeBullen@gmail.com

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annoyed13
Waterlooville, GB
May 05, 2011 3:49 pm EDT
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I would like to warn people NOT to use QSL Tenders. I too have been billed £695 for a service of no use to us and one that I was not aware we would have to pay for. They falsely make you tick a box to say you agree to their terms & conditions, then send you an invoice if you don't cancel after the 'Free trial period'. They do this with no prior warning of when the free trial ends (unlike other internet services). There are so many complaints on the internet about this so-called 'company' that something should be done. I have contacted Trading Standards & Consumer Direct and think that other people need to inform Trading Standards too so that others will not fall into their trap.
We have no way of paying and no intentions of doing so either. I would urge others to contact the relevant bodies to inform them of their dubious way of working.

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3:51 pm EDT

QSL Tenders I cannot believe this company

I cannot believe this company. We have been posted a bill of £600.00 for service's which we havnt not used. Alison Cooks who was extremely rude on the phone said it was in my name and I had to pay this amount. I said "Somebody has used my details, gone into my email and signed me up for it, this is clearly a security breech. Oh and another thing do you have anything with my signature signing up to your service?" Answer I got was " Thats not our problems, you have a security breech on your side, which is not our problem."

I logged into the account, and found tenders which were not even in London so they are you could say they are selling invalid goods.

Can any one help me fight them. I am willing to pay for someone's time and help with this matter, instead of paying QSL scammers.

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jonclever2012
, GB
Nov 21, 2012 1:15 pm EST

I am willing to pay for someone's time and help with this matter, instead of paying QSL scammers as well.

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jonclever2012
, GB
Nov 21, 2012 1:14 pm EST

Hello, I am going to trough the same experience. Can someone advise me what to do?

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b b123
Halifax, GB
Jan 21, 2012 11:13 pm EST

don't pay them, if they phone tell them you will not pay see you in court. They have been laughed out of court once its a scam REPEAT DO NOT PAY they try to intimidate you into paying

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9:28 pm EDT

QSL Tenders Extorting money from people in fraudulent way

A year ago my friend and I had been recently made redundant and so we wanted to explore working freelance. To help us with this we set up a limited company in my freind's name. I subscribed to a couple of free website to receive tenders, whcih included QSL. None of the free e-mail bulletins that we received were useful, and so after a while we even stopped checking them. I completely forgot about QSL as their emails were going into our junk mail and I did not recall reading anything about having to pay a full year's subscription. Just a couple of months ago my freind received an email from them demanding for her to pay the £600 (the full year's subscription). My friend explained that we had not received any of their email and that they had gone direct into our junk mail.

Anyway, to cut a long story short, now QSL are taking my friend to court in October and demanding a payment of £900. I feel very bad about this, as I was the one to sign up for these e-mails, though neither of us have used their services. The company is in her name, though she has me down as her associate on the website, so legally she's is one responsible for payment.

They're obviously a ruthless and devious bunch of individuals who are using this misleading way of signing up for free e-bulletins to extort money from people. I feel so angry, but I do not know what my legal position is. I wonder if anyone who has had a similar experience would be interested in taking action against them jointly? We might have a better chance acting together. We need to stop these people from carrying on conning unsuspecting people in this way.

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Pol1
London, GB
Nov 24, 2011 9:32 am EST

As do I - I have just taken the 'early cancellation' option (at the bottom of the T&Cs - you can cancel within 28 days of your 'free trial' ending and pay 25% of the full year fee). Still feel that we have been cheated, and not confident they will honour the early cancellation agreement anyway. Currently considering our next course of action but in the mean time have spoken to Consumer Direct [protected]) who can give you fee legal advice, and reported them to trading standards. Suggest others do the same.

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Andy,aklltd
Loughborough, GB
Nov 10, 2011 8:18 am EST
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HI I have had exactly the same problem, they need to be stopped and SHUT DOWN, SCAMMERS, CONN ARTIST AND THEIVES.

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12:12 pm EDT
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QSL Tenders SCAM

Do not touch this company with a bargepole.
They will offer you a free 4 week trial which conveniently you can only cancel through their website, and even if you cancel it the day before the trial ends you will shortly receive an invoice for £695!
If you then go back on the website there is no mention of your cancellation just an email welcoming you to your 12 month subscription that was not signed up for!
Cancelling this useless service will cost you £175, BE WARNED.
If you choose to use the 4 week free trial ask for WRITTEN CONFIRMATION that it has been cancelled.

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1:59 pm EDT
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QSL Tenders Good Company

I'm baffled as to these complaints regarding qsl.
I've been with them for nearly a month now and have been nothing but impressed - I've received several tender notices already and customer services was v helpful in finding plenty of tender categories for me.
I don't understand about all the complaining ?! I found the T & C's quite straight forward ?!? You sign up for a subscription with a 28 day opt out ! Is this not typical business practise !?!
I still have a few days remaining before I need to cancel, but you know what ...i don't think I will. All I can say folks is make your own mind up about them !

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victim No???
Birmingham, GB
Aug 24, 2012 5:38 am EDT

The only person supporting QSL has registered the same comment twice under different names, and coincidentally lives in Leicestershire, same as QSL. SCAM

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Dissapointedcustomer1
Leeds, GB
Jan 27, 2012 3:15 pm EST

These immoral people nearly put my new business under... It is usual business practice to let someone know when a free trial is ending, not just send an invoice!

It seems to me that QSL do not have any confidence in anything they do so underhand tactics are the order of the day. Hundreds of complaints can be found on the Internet about these unscrupulous people. Any positive comment about QSL Tenders is FAKE. I have never been so dissatisfied with any product or service in my life. I hope QSL get the comeuppance they deserve and justice is served.

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Spinoza
Chislehurst, GB
Sep 08, 2011 3:22 pm EDT

I think it's certain he works for the company.
He found it necessary to register twice (Frankie Johnson and fjonno) to post exactly the same post a week apart.
QSL Tenders — Good Company
QSL Tenders — No Complaint
Based on that I should think he's not terribly clever either.

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kimbo1234
Bedford, GB
Jun 02, 2011 3:09 pm EDT

What a load of rubbish.. Obviously you work for the company

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3:01 pm EDT
Resolved
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QSL Tenders No Complaint

I'm baffled as to these complaints regarding qsl.
I've been with them for nearly a month now and have been nothing but impressed - I've received several tender notices already and customer services was v helpful in finding plenty of tender categories for me.
I don't understand about all the complaining ?! I found the T & C's quite straight forward ?!? You sign up for a subscription with a 28 day opt out ! Is this not typical business practice !?!
I still have a few days remaining before I need to cancel, but you know what ...i don't think I will. All I can say folks is make your own mind up about them !

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Reidy
Tamworth, GB
Jul 19, 2012 7:52 am EDT

AVOID THIS COMPANY AT ALL COSTS!

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Mark999
, GB
Jun 07, 2011 1:02 pm EDT

QSL are scammers. These people are a joke they get you to put your details in for a free trial and then they try to charge you a fee. The service is also a joke you can get this information free on the government website.
This is the scottish one and There is also a uk one

http://www.qsl-tenders.co.uk/?gclid=CPbd4NfM06gCFQoa4QodHRNGAA

I have reported this Natalie to trading standards and the advertising standards agency for harrasment and also for not removing us from their list when requested. Their terms and conditions of not accepting written confirmation or verbal confirmation is illegal and just because it is inher contract does not make it legal. Also if you try to unsubscribe via their site you have no proof so it is just a joke.

If anyone has a problem you should call trading standards and the advertising standards agency.

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8:27 pm EDT

QSL Tenders The people at QSL must be quite amoral

The people at QSL must be quite amoral. Not wrong - because their Ts&Cs probably do stack up, but amoral - and they know exactly what they are doing.

In our case as a new business we signed up to a number of free tender websites including QSL to see how they worked. Like other users we got an invoice out of the blue 2 months later:
- Not a single customer service call in the meantime (unlike every other website).
- Barely clicked on by us (which makes the lack of customer service even more mystifying - do they not care that people don't use the product?).

The invoice had attached to it a screen print of the page where one signed up to it - has anybody ever heard of that? They know in advance that their customers will not understand why they have an invoice.

Since then they ignored emails - and worse pretended that they had not received them.

Life is too short so we paid up from personal funds as the business does not have the money - but they make my blood boil! AVOID IT!

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12:18 pm EDT
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QSL Tenders Rip off

Signed up for free trial, forgot to cancel and was sent a bill for £695, despite having said the service wasn't right for our needs. We asked to cancel was told that would cost £205.

Anyway, took some advice and was told to make them an offer. After 10 minutes of being told "Our directors don't negotiate" they then said why not email us with an offer. Told then I'd pay £100 to get them off my back and lo and behold they accepted. A) Don't go near them with a barge pole. B) if you do, stick to your guns. Sod the directors, I suspect they are 2 people with no scruples working out of a lock up.

Half the time they can't be bothered answering the phone or returning messages.

Absolute ###!

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hooky37
london, GB
Jan 10, 2011 11:46 am EST

what a con do not touch this company with a barge pole

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j lou
London, GB
Jun 13, 2014 8:42 am EDT
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absolute con artists, should pay all subscribers back in full, be closed down, dont know how they sleep at night nasty people, ### of the earth

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julia harris
edgware, GB
Nov 28, 2011 11:57 am EST
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Everyone who has been scammed old or new must report QSL, BIP to Consumer Direct who will forward to Trading Standards...

The more people that complain, there that will be done and there strength in the issue we will have...

Consumer Direct - [protected]

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Alison hock
Sandbach, GB
Apr 10, 2011 9:05 pm EDT

I signed up for the 4 weeks trial then tried to cancel it but was a day late and they took £ 295 out of my account. Then over 12 months later they have taken another £ 295 out of my account ? i can't believe it, I have contacted my bank who are looking into this for me - I am worried

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Mark's mad
, GB
Mar 12, 2011 12:53 pm EST
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This has just happened to me. I signed up for the free trial and was not aware that the free trial would lead on to the full service without a more explicit method of payment being agreed at the time of sign up. I will get some advice regarding what I had agreed to but would feel aggrieved if I need to pay these people for a service which has been of no benefit to me.

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alan hall
Burton-upon-Trent, GB
Jan 27, 2011 4:36 pm EST

qsl--i dont wana pay

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alan hall
Burton-upon-Trent, GB
Jan 27, 2011 4:35 pm EST

they want 295 pounds from me i thought it was just a free trial and never even used them after browsing, , ive got til 20th feb to pay, , , , please contact me to advise me on what to do, , , , [protected], , , alan

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small business fleeced
, GB
Jan 10, 2011 4:28 pm EST

Similar happened to our company. We had someone working with our company who said that she signed up for a free alert service. It turned out to be useless and thought nothing more of it. Suddenly an invoice, one month after the so called free trial end period, which our person did not even notice, arrived for £695. In this person's spam we noticed a confirmation email setting out the charges after the account had been activated. We replied through this person's account, she was only with us a short while, explaining that she had not understood that it was anything more than a free alert service, and asking that the account be cancelled and that she had no authority to act on the company's behalf. The original terms and conditions are set in out is a terms and conditions box that most people do not even click on to read, with most just ticking the box.

Our solicitor said that no contract between us and QSL exists as there has been no agreement or meeting of minds. The suggestion that you should pay £100 to get them off your back is wrong and only encourages scammers fleecing hard working small businesses. When we said that our person had no authority to act we were threatened that this was even more serious and fraud by us, making a misrepresentation. We suggested they visit the Police and ask them to pursue enquiries. Don't pay them a penny - I say see it through the county court, if they've got the gall, and then publicise them losing the case in the local papers!

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7:14 am EST
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QSL Tenders Abuse and harassment

I know times are tough folks for us small businesses but whatever you do, do not sign up to the 15 day free trial of potential tenders from these people. Even if you do and cancel the free trial within the allocated time period stated, you will be hit with an invoice and an ongoing barrage of threatening emails, phone calls demanding payment. There website is littered with loopholes to entrap you. Finally they will threaten to send the bailiffs in when you still refuse to pay. When you ask to be sent paperwork as proof of their claims that you owe them money, it wont materialise. There are many innocent people out here who have been subject to nothing but constant abuse and harassment from these people. DO NOT PLEASE for your own sanity trial this site.

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Makenzaa
, US
Aug 01, 2011 8:39 pm EDT

Signed up for the Free Trial, as per the google link. Was impressed with the initial setup but this was just for research. Used the service for about a week to see if anything of interest dropped and realised this wasnt for us.

Hay presto the boss pulls me into the office wondering why a £580 invoice has hit the desk. This was after nothing from the QSL site to me warning that the subscription was ending and a charge would follow.

On calling the company (opening hours 9-5 but answer phone not turned off untill after 9.30). I spoke to a woman involved stating there was an issue only to receive a well prepared speach on T&C's. I will accept that i should have read a little deeper but again i dont think you can get any close to a scam than this, The option of a free trial is that you get to trial it then if you are happy you Buy the service. As per the people below i will be reporting this to trading standards and i hope that more people will follow in this.

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Seminer
, US
Jul 10, 2012 6:36 am EDT

Signed up to 28 day trial and exactly the same story, they were not clear on telling you automatically signed up for 12 months, next thing I know got an invoice through the post for £695 inc VAT. Paid it with regret, asked how to cancel, no answer. Honestly forgot about the service as thought the service was diabolical and never used it. 1 month ago received another invoice for the same amount, rang and called and spoke with a very unhelpful, rude and quite abrupt. Told her that under no circumstances would I be paying the invoice and the next thing I know a letter from Debtco chasing £855.64.

I WILL be speaking to our legal team regarding this and also trading standards. Maybe even watchdog! PLEASE AVOID.

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jonclever2012
, GB
Nov 21, 2012 1:17 pm EST

I am a victim. Can someone help me?

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mchugej
London, GB
Dec 03, 2010 11:27 am EST

Funny how Mel 78 is known as angel something on another complaints web site, do you work for QSL er duh! Absolute rip off, Watchdog are aware!

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farmo
Great Yarmouth, GB
Sep 12, 2010 6:19 am EDT
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P.S if you do ever sign up for one of these trials, enter fake address details and a free Hotmail/Google email address which you can cancel/ignore when the abuse and bailiff letters are sent.

As far as the info you receive from QSL it can be gained from cheaper and far less scrupulous companies if you look around.
The site/info really isn’t that good and these idiots above are being conned by QSL’s underhand policies and enjoy paying for the pleasure.

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farmo
Great Yarmouth, GB
Sep 12, 2010 6:05 am EDT
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Send the letter back with "R.T.S NO LONGER AT THIS ADDRESS" on the front, I did just that over 6 months ago and never heard a thing since..

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paul smith
warrington, GB
Sep 12, 2010 5:23 am EDT
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Can anyone tell me what we can do as I too have been a victim of this company and they are demanding a fee of £695.00 has anyone managed to be successful with in beating them. Yes I forgot to cancel but I never used the site and as soon as I got an invoice through the post a week after the trial ended I told them that I wanted to cancel but no they want their money.

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GBS Associates
Huddersfield, GB
Mar 26, 2010 5:11 am EDT

Well Said Mel78! I too had great success with Qsl but unlike you took on the full subscription! It's been superb so far. The info I get from them is great but the tendering process to councils is still a bind as ever!
Hope others will take the good comments with the bad and try it for themselves. See what you can get from the trial and if you like it stick with it, if not cancel before the end of your trial. As the Meerkats would say, 'simples'

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Mel78
Margate, GB
Mar 24, 2010 5:42 pm EDT

I signed up for the free trail and it clearly stated that you Must cancel within the trial period to avoid charges and you had to do it via the website details they provided. I found the tenders that I required during the Free Trial and cancelled my trial and was NOT charged.
I was very pleased with the service they provided during the trial.

People have to read the print of the terms and conditions of the trial, like any trial for any company there are terms that you agree to when clicking that agree button, it's there plain and simple. You also have to check a box saying you agree to the T&C, in there it tells you how to cancel, where to cancel and if you don't cancel within the allotted time period "you agree" to make payment for the service provided.

It's NOT a scam, it just people aren't reading the T&C and cancelling within the free trial period. If you sign up for something then don't bother to cancel in time, or in the correct way they agreed to when submitting for the Free Trial.

Thanks for the service you provided QSL, I will sign up again when services are required.

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KITKAT53
London, GB
Feb 25, 2010 7:00 am EST

Has anyone an idea of what can be done here? A colleague of mine is currently having big problems and threatening calls etc... WE have now established they're a rubbish, fraudulent company but does anyone know what to do?

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QSL Tenders contacts

Phone number

+44 185 845 5240

Website

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