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1.2 745 Reviews

Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:50 pm EST

Qatar Airways excess baggage fees being charged at airport

I boarded a flight from Amritsar on November 25, 2019 for 3:50am to Doha with final destination as Halifax. I was told at checkin counter that I can either take my cabin bag(roller bag) or my laptop bag as only 1 piece is allowed. Agent at the counter was very rude and adamant that he won't let me take both of them even when I tried explaining that both the pieces are allowed in my flight from Halifax to Amritsar which was also Qatar.

So, to avoid missing the flight I paid excess baggage fees of Indian Rupees 4893 by putting my laptop bag in one of my check-in suitcase which I completely don't understand.

Then later when I reached gate they were saying to deposit the cabin bag as well because of space in the aircraft . At that point of time asked the agent why I was not allowed to bring the laptop bag when all other passengers have two items with them at which she said sorry.

I can submit the excess baggage fees slip if required.

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2:47 am EST
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Qatar Airways in flight seating and food service

Flight QR866 (Doha -Penang) 10 November 2019
Seat No: 28E and 28F

With reference to the above flight I wish to bring to your kind attention the following grievances :

1. Seat No: 28E - This seat could not be reclined. After take off I endured seating in an upright position until the first meal was served. After that I could not take it ( I am 5ft 10 Inches tall) and I had to ask the steward for help. After pushing and pulling he managed to recline it. The manoeuvre had to be repeated for the next meal and for landing. The flight was full and seats couldn't be exchanged.

2. My wife and I were the last to receive our meals. The provided us with salad, bun and dessert but they had no main course to serve us as everything was finished. They offered us extra buns as replacement which we refused. They said Business Class too had no meals left and they tried to get something for us. My neighbouring two passengers got children's burgers. They managed to get 2 tasteless omelettes for us.

We did not expect that for a full fare paying passenger on a World Class Airline to face such shortcomings which spoilt our travel on this flight.

We do not blame the Crew who did their best for us and served us courteously and politely. We blame the Management of Qatar Airlines.

Joseph Lourdes Salais
12 Jalan Delima
Bagan Ajam
13000 Butterworth
Penang
Malaysia

Tel: +[protected]/ +[protected]

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Louma Hallab
, QA
Jan 04, 2020 4:58 am EST
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Dear Joseph

I had the same issues as yours.
I can't understand why a well known airlines is downgrading their food and the plane maintenance knowing that it's one of the most expensive airlines in the world.

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12:31 am EST

Qatar Airways seat malfunction on business class for our flight boston to doha

I (Mr Nitin Chaudhari) traveled with my wife (Mrs Radha Chaudhari) from Boston to Doha on 5th November 2019 by Business Class-Flight No QR 744. Our seat nos were 11E and 11F.
After 2 hours of take off when we tried to push back the seat for bed mode the seat got jammed and the electronic console switched off. Due to this we could not operate any of the seat related functions. Also my purse which was kept near the leg space got stuck and the contents such as passports, onward journey boarding tickets, my spectacles and Sun glasses was broken to pieces. The inflght crew tried to help and push back the seat but failed in their attempt. We were put into a lot of inconvenience since we were unable to lie down and relax. After many attempts the crew then decided to give us an alternate seat.
We selected QATAR AIRWAYS BUSINESS CLASS to and fro for the long distance travel since its the world's best airline. However we were utterly disappointed with the quality of facility. Needless to say we have not only suffered losses of personal belonging but also could not relax despite travelling Business Class by worlds best airline. My email id is [protected]@gmail and cell phone nos are +91 [protected] / [protected]

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12:09 pm EST
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Qatar Airways denial of check-in and boarding

I tried to check-in, today 09 november 2019, at tunis - carthage airport, for qatar airways flight 1400 (tunis - doha - johannesburg, round trip), with departure scheduled at 16:05.

At the check-in desk, I was asked for my travel documents, and I provided my national passport + my united nations lp. I have used my unlp to travel to south africa 3 times and have been granted entry. I was referred to the qatar airways representative at the airport. I showed her the entry stamps on my passport. For three long hours, she was trying to get through over the phone to the qatar airways office in johannesburg (south africa) for clearance, but got no response from the office: three hours, with no response, which forced me to miss my flight and a 5-day contract as interpreter for the international investment forum (african development bank). I am writing to claim refund for my lost work opportunity and other ancillary costs.

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6:38 pm EST
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Qatar Airways service, policy and very bad and rude behaviour of more than one staff member

I checked in my lagguage. While I was dealing with the "gentleman" at the check in point he was at that time also training a new guy instructing and showing him how to manage these procedures. In the same time I was patiently waiting and holding my hand lagguages (including also two plastic bags) clearly visible for him. He found the weight of my big lagguage exciding 1 (one!) kg so he informed me that I had two options: two open my lagguage and get rid of something or pay the difference for this extra kilo. The ammount I aacepted to pay was 102AUD and I asked if with those 102 extra dollars at least I had to be relaxed to don't be in trouble at any other check point. Well, this guy told me that I was fine with weight but to be ready to have lot of other checks leaving the aircraft in Doha and boarding on the next flight in Doha.
At the time of boarding I found a nasty, rude, unhuman girl who stopped me and she was advising that I had two options: 1) to get rid of the excess (one small backpack in which I had two folders containing all documents of an injury I reported at work, one jumper and my phone, a samsung note10) and one plastic bag in which was a tipycal australian stockman hut (so easy to wear) and another bag with a spare pair of shoes. She was definitely "professional": she was so nasty and rude and after she checked the weight of the bag with documents (at that point I decided to wear the hut and the spare pair of shoes), this was 7kg. This is why she charged me extra 812 (eight hundred twelve!) AUD. At the end this trip costed for me: roughly 800AUD the initial ticket (with "normal" weight allowances) + 102AUD on the first floor to check in the first kilo exciding the weight allowed + the last and nicest surprise when I went downstairs to board of 812AUD to check in two folders of documents, one jumper and one phone. I left there with her my backpack and I collected with my big lagguage in Kiev with the sad surprise that there wasn't my phone anymore.
I'm still travelling but definitely I will contact my lawyer as soon as I will be in Italy to ask for a refund.
What's happened is simply unacceptable.
Unfortunately I haven't a phone number at the moment (lost in this Odissea) but definitely I will e absolutely available for any further information you may need through my email: [protected]@libero.it
This was definitely the worst experience of my life and I hope at least somebody will consider to refund me for the unbelievable price I payed for their absolute luck of comunication among staff members and the loss of my phone
This was my first and last experience with this company and definitely I won't hesitate to share as much as I can my bad experience.
I will be more than happy to provide any further detail, my personal documents, address.
Looking forward to hear from somebody from this company.
Kind regards
Cesare Zumpano

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3:57 am EDT
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Qatar Airways baggage

I was traveling from Cochin -Doha -Sofia-Varna on 12 the October 2019 .When I reached Varna I realized my baggage is not yet in Varna, I contacted the lost and found in the airport and they said my baggage is still in Doha.I had important medications in my baggage.Also there was perishable food items.I got my baggage back only after one day . Meanwhile the food items got damaged due to the delay.Also it was so difficult without the medications.Its all happened because of the delayed baggage.I hope you will compensate for your negligence.

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12:06 am EDT
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Qatar Airways commission

Dear sir, madame

Why did someone take commission on to our account without asking.
We traveling our child of 3 years old, my husband and myself and our small emotional dog of 4kg.
We bought tickets on line and paid 1445 euros and it was the correct amount as we checked with our bank, after we went to belgarde office to submit paper work for our emotional dog.
When we came out it a day latter we checked our bank and it said 1600q euros we immediately called our bank and the bank said that extra money have been taken aa commission.
That's impossible please could you check who did that?!
Ref booking number :lvyc87

Ana rabrenovic
Surya kalyana
Leo kalyana

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12:16 pm EDT
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Qatar Airways reservations in doha

I've just had a HORRENDOUS experience with reservations in Doha, on the telephone. I have been trying to change my flight date for the past hour now, and have made 8 phone calls to the Doha ticketing number, none of which has resulted in me being able to change my ticket yet, because every agent gives me a different answer. I have already spent £25 in Skype credit trying to achieve this, plus my internet credit has been exhausted twice. I've been told the fee to change my ticket is US$58 which I asked him to proceed with before I was then cut off, then the second agent told me it would be free to change my ticket and the next agent said it was impossible to change my ticket without referring to the help desk. I just want to change my flight from Monday 7th October to 15th October but nobody at your airline is able to help me, and all of my credit through Skype and internet has been wasted trying to achieve this. If it is Emirates they deal with this quickly and efficiently, so I'm very upset I didn't travel with them, as their customer service is much more efficient. The last agent JUST called me back and told me I would have to pay US$121! What on earth is this? Why was it 58, which I said go ahead to, then zero, now 121?! Unbelievable. Truly terrible and extremely slow customer service resulting in me wasting both my time and money. I'm horrified with your customer 'service's. It totally sucks.

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4:46 pm EDT
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Qatar Airways appointment of getting my cell phone

I took QR059 doh-muc on 2nd oct. 2019, my cell phone has fallen on the plane. The QR ground staff told me that they found it. The asked me to get it back at 1o:30 but I can't bz I must lead the group to munich so they tell me to come again at 11:00. I went back and waiting them at QR counter at gate A from 11-12:30 but nobody there. I lost 190€ for taxi round trips. I try to call to +[protected] more than a hounded times but can not contact QR at Munich. I need my cell phone asap. Please contact me on +[protected] or [protected]@gmail.com
Thxs Bhassakorn S. (My cell phone is iPhone7plus)

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10:29 am EDT

Qatar Airways senior cabin crew

Re: your inadequate response to a medical emergency on flight bangkok to doha on flight qr833/07th september 2019... I took very unwell on this flight and requested due to previous experiences of these types of attacks that it was medically benifical that I lay in a recovery position on the floor, I alerted a crew member who agreed with me that if I had experiance of these attacks I could lay on the floor and see if it would alleviate any of of my symptoms, I was permited to do so by the first crew member of which I was gratefull for for the time period of circa 1.5 hours, not 5 minutes as the senior cabin crew wrote in her police statment, il return to this issue in a moment or to. I was in good health on the outward legs of my holiday, I became momentarily unwell on the forementioned flight, and had made cabin crew aware of my situation that I was trying to control it with a well known medical recovery postion rehydration and medication, I was permitted to lay on the floor with no onstruction to any passengers of flight crew. At no time, did any flight crew offer me oxygen, say they wer informing the captain, ask for any kind or type of medical assistance for me, I was left to my own devices with my partner repeatedly telling the cabin crew I was unwell, I was then rudely asked to get up from there, by the senior cabin crewe who 1 didnt ask what my emergecny was, 2, didnt make any observations, 3 ask me did I need any medical assistance, 4, bring me oxygen, 5 ask any other member of the public could they assist me... Your senior cabin crew asked me in a loud voice to get up and sit on my seat, I managed to get myself up in my sick condition and ask her to move a few steps to the back of the plane so I could please tell her what was happening and ask for help, she refused to listen and kept repeating to get back to your seat you cant lay on the floor, I then told her to just leave me alone and [censored] off, I my body and mind were in the middle of a shock/anxeity/panic attack... I recived no help nor any help was offerd to me.. I was then informed I would be met off the plane by security officers, when the plane landed I and my partner were taken by security and police to the station.. My oartner upset and in tears was then informed she had to fly home on her on and with out me, I was then asked to explain what happen, and sign papers in arabic I think it was, I was put in a room and asked to wait.. The senior stewardess was in the same hallway as me, she made her statement to the police very loudly and animated, I have covert photos of her doing so... I then went to the small room she was sat in and apologised that I had taken unwell/medical emergency on the flight and ask that she accept that, which she did, it was not for me to say sorry to her, my partner asked me to do what ever I could to get on the next flight home, 4 weeks previous we had lost our baby during pregnancy and 3 weeks prior to that I had buried my mother, this holiday was supposed to be very symbolic for us both, it ended in a tragic mistreatment of a registerd disabled traveller...2 police officers who took the statement from the senior stewardess said and I quote, wee are sorry brother, she is making 5% to 100% in this matter because of qatar airlines policy and she does not want any trouble for herself... Police// if it was us brother wee do not have have a problem with you, the police then took me to see the airport doctor who agreed that my body was in shock and I had taken unwell on the flight and for me was to get home to my own doctor/hospital, see attached medical record... I was then taken back to the police station in the airport, can I just add the police were extremly proffesional and freindly..1 of the police could see I was thirsty and hungry and offerd me half his food and got me water.. I was then taken to a court house building and was there for many hours with no food water medicines or phone, I was not offers translation or legal or embassy assistance.. I was then quickly taken back to the airport given some documents and then asked to wait beside qatar information desk in the terminal... I was there overnight in alot of pain and discomfort because I had finished some of my medications also I have sever back pain and was made to sleep on the floor like some kind of animal, not a disabled traveller... If it wasnt for 1 of your security guards asking me had I anything to eat or drink I would have spent 24 hours there without anything... I was then forced to write a statment apologizing for taken sick on the flight it was a threat that if I didnt write that statement I would not be sent home, qartar wer shown evidence of my disabilitys and no funds... I was kept at the airport untill security deemed it nessacary I could leave... I have commened... The 2 qatar employees and also I think he is a big african qatar security officer, they wer compassionate polite and proffesional and very empathetic...in closing... Your senior cabin, has lied and failed to see I was in a real medical emergency... Other passengers wittnessed our distress and wer trying to tell the cabin crew but the senior assistant didnt want to know, there are security cameras on each plane the recording are kept for months, look back on that flight and see and hear what I said to her shes lieing about most of the events... Shes failed me, she failed proffesionally and medical observartions... She was only intertested in policy and washing her hands of this entire matter, airport police have told me qatar airlines is their most problamatic airline... I will give you 7 days from receipt of this mail to futher have a look at my case, if I do not recive a suitable answer, every embassy and travel hq that will be connected with qatar 2020 will recive all our mails and the context of what has happened... Also the qatar goverment travel department/affairs... I have already been in talks with disabled travellers associations and chat groups... Many many 1000s of disabled travellers will attend qatar 2020... How many would want to fly qatar if they wer afraid they took unwell on the flight... Your position is premium care officer, am I right? Were is the premium care ive recived?, ps I was a perfect customer on the way back home please feel free to ask the cabin crewe... Regards daithi o'cru... Retired.. Disabled traveller...

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10:23 am EDT
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Qatar Airways customers service

Dear Department,

My name is Ginka Yonkova and I would like to share the horrible experience I had with Qatar Airways Reservation and Customer Support department in Cyprus, Nicosia.
One of my friend is flying with you. I just wanted to make sure that his flight will be successful as the first time he was denied to fly due to not presented OK to Board.
So we went to the Airport in Larnaca to ask what we need to do so he can obtain this proof for flight "Ok to board". The Handlig agent forward us to send the Entry Permits and his other Documents to yours offices in Athina and we did so. We received email back that Entry Permits are inserted, but no one explained us what need to be done next or actually if we need to do anything at all.
Well then I called the Qatar offices in Nicosia and make sure that everything from our side is done. Unfortunately the agents were not that helpful and even ended my call. Non of them represent themselves by name so I even didn't know who I m talking to. Non of them had the patients to listen me first so they can actually help me out. They were even sarcastic by telling they are not immigration like I m supposed to know the procedure.
I called today on 02.10.2019 and I contacted with four agents because non of them told me what information I need to present them in order to help me out so I needed to close each time and look for something new they just remembered I need again.I was waiting more than 10 minutes on the line to be served 4 times, which is costing me money and time.

Please take in consideration this as you are one of leading Worldwide Company and it is a shame this to happen.

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5:04 am EDT

Qatar Airways staff misbehavior at taj swarna

This is to keep you appraised that Mr. Rajat Dhir your cabin crew from Amritsar India has misbehaved with the hotel Duty Manager . He was fully intoxicated with alcohol and creat ricks in the hotel by shouting in lobby and manhandling with security of the hotel . This incident was happened in between 15th September 2019 and 20th sep. Need to take strict action against him as he doesn't know how to behave . He has been beaten up by hotel security because he manhandled with them, hotel was trying to locate him but we got to know that he flew back next day from
Amritsar. A police complaint will be lodged against him by the hotel . A stern action needs to be taken against him .

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3:49 pm EDT

Qatar Airways service

Today I was on flight from doha to milano with 2 small children, 2 years and 11 month, unfortunately was urgent that's, why I had to travel alone with them, but 0 help from the cabin crew and plus waiting more then 40 minute for my own strolley in milano. Always I travel with qatar airways but after today I don't think I will. Very rude just save 3 of them cabin crew. One of them live my child without Celt belt at the middle of landing. Just because my daughter was little and I said little mine really very little noyng. Worst flight ever. This is not acceptable. Thank you. Best regard

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10:56 am EDT
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Qatar Airways denial to travel to usa

This is regarding flight from Mumbai to Doha and Doha to Miami bu Qatar airways, My dad was supposed to travel on 26 th sep, He had a valid Visa and passport but due to unfortunate reason the page of Visa was slightly loose in passport, the personal at the airport said its invalid and did not allow my dad to travel, My dad went to US embassy in India and they confirmed Visa is valid and verification can be easily done with details on the Visa, now Qatar airways have considered the ticket as invalid and not even giving a refund, I will have to pursue into legal measures in redund or a complimentary ticket is not available.

Kindly get back to my email drphysiotrupti @email.com or [protected] ASAP.

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12:21 pm EDT
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Qatar Airways not sufficient help at check in

I traveled from SA to Thailand on 23rd September 2019. Upon check in I was not informed about toiletries that had to be put in ziploc bags. As a result I had lost Isabella Garcia face products, from shampoo to toner to day and night creams. Exfoliating and skin masks and skin treatments. My Isabella Garcia face wash. My Nivea sun screens and mosquito repellents. My inuka hair oil and coconut oil. If you were to calculate what I lost as a result of this it would easily amount to 4000 if not more...

I landed in Thailand with no toiletries as a result of this.

My heart breaks as I lodge thus complaint.

Yonela Mangesi.

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CameronKang
, MY
Dec 03, 2019 11:04 am EST

I'm a regular flyers and it is a known rule by most airport authorities to have your toiletries put in Ziploc bag. There's even more notices at Doha Airport and they even provide you with one before the security check line.

Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:22 pm EDT

There is no fault of the air carrier seen from such complaint.

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6:43 am EDT

Qatar Airways refund flight negligence

Booking reference- NC6LCR Qatar Airways -
Passengers, Kazuko Tamarau, 02/07/1987 and Martin Mcnally, 24/04/1984

25 May 2019 - I purchased return flights for my partner and to travel from Auckland to Ireland to visit family. This included attending his father's 70th birthday and his sister's wedding

September 2019 - I received the unfortunate news my grandmother passed away. This meant I had to change my return flights

12 September 2019 - I requested a refund request for the return flight from Dublin to Auckland on 24 October. This was requested for ONLY the return flight

20 September 2019- An email was stating a refund was completed

24 September 2019 - i was absolutely horrified to realise that my flight this Saturday 28 September has also been cancelled! Absolutely atrocious service. I have now had to repurchase the same flights that I was travelling on ! This has obviously cost more + has been a waste of my time. I was FORCED to purchase the tickets again as my partner couldn't fly alone.

Please explain how you be so negligent? Was the purpose to get more money from us? What are you going to do to remedy this

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:33 pm EDT

PNR NC6LCR is valid, not cancelled, till now.

Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:26 pm EDT

Kazuko Uchida:
There no attached boarding pass / eticket / receipt of each passenger.
There is no cancellation notice attached either.
This site is not be responsible for the cancellation of a flight.
You can save the evidences of your losses, to hire a legal professional or a lawyer for the case before the court in any of 100 countries, if you need the compensation.

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3:08 pm EDT

Qatar Airways airplane

Hi i have a return flight from Bkk to Chicago flight# QR837 with boarding time of 01:10am on 23 Sept 2019... This is a 6 1/2 flight and then a layover..There is no WiFi and no charger port. I chose Qatar for all the good things I've heard as well as my own experience. However I'm not understanding why a flight this long are not equipped with entertainment needs. I wish i would have known this before, I am so outraged that i have to look at the chair in front of me for 6 1/2 hours... please allow me to understand this flight. I am very surprised and confused.

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:37 pm EDT

Can you show PNR/ e-ticket / boarding pass/EMD of the air carrier, where the air carrier promise WIFI / charger in QR837 flight?

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1:13 am EDT

Qatar Airways flight ticket reimbursement

Ré: complain & request of reimbursement of the value of my ticket

I have booked my ticket to your travel company qatarairways, on march 22nd 2019 at 7:54 am to travel to bujumbura via doha, qatar and nairobi kenya, my flight booking number : [protected] for the flight 726, I was advised to have my immunization and being on time at the airport two hours before departure, my fight could leave chicago at 6:50 pm, yet at 12:30 pm I was at the terminal 1a, kiosk 5b waiting the check-in, I was the 7th person to be checked, my first bag was labeled and my second suitcase was weighted they asked me to pay us$60. When willing to pay the $60, they took my passport and scanned it. After a minute the agent returned my pass and said I will not travel after looking on my face. He added : »you do n't have transit visa for burundi », but I told him that I was in touch with burundi ambassador, who told me that I will get the transit visa of burundi at the international airport of bujumbura because you will not stay in burundi but you are going to congo, your country. For the qatar airways, that could not sounds anything's for him. As I was going to assist my mother who turned 96year on may 25, I was refused to travel, then I stayed in the airport all night. I requested to reimburse my ticket they said contact customer services, whom gave me a number to call without any results to my issues, I went back home in louisville, ky and lost my time. Two days later my mother was informed that I was refused to board the plane, suddenly she got a stroke on the same day she turned 96 on sunday and could not talk any more, meanwhile I was calling your agent and customer services nobody could pick up the phone, nor reimburse my money so I could help my family.
On june 09, 2019 m'y mother passed away because of treatment default. I resumed that my absence near my mother has played a big and considerable reason of my mother death. I am requesting the company qatar airways to reimburse my money which qatar airways has recurring from my credit card in my account, before taking another step, because the money is mine and I have already lost my mother because of no - assisting her in a hard moment of her live (1).
It has seems like a situation of racism which animated your agent based on how he looked on my face when I was only one african-american at the kiosk waiting to travel (2).
This money must be paid according to the rate or value of the round-trip ticket by today,
The flight details are below:

Aircraft: 77w - boeing 777-300er jet 200-345 std seats
Airline confirmation: q3jben
Departure date: may 21' 2019 at 6:50 pm
Which I took in a highly consideration in regards to the respect of the companys
1. Advised that I have to provide international immunization proof and a valid passport with minimum 2 blank pages and have to arrive at the airways kiosk two hours before the departure.
2. Have called the burundi embassy in asking about, their services in visa obtenion, they recommended me to two alternatives,
Obtaining visa from the burundi embassy in the united states.
To obtaining the visa directly at the arrival at the international airport of bujumbura-burundi
I was at their kiosk of qatar airways, five hours before the departure, at 12:10pm, I was there and when they started serving customers, I was the 7th customer to be received at the check-in and was denied to travel with their air plane, as I was the unique african-american traveler, the reason they advanced was not correct for me because I do have my nephew who used to travel to burundi every year there, he never got transit visa from the embassy at dc, we resume that, other companies never made such discriminations to africans origins passengers only qatar airways which led me to sleep in the beech in the o'hare international airport, where I was unable to be in my comforts like all human being, and missed the chance to assist my mother who was expecting to see me on her birthday on may 25, 2019.
Unfortunately I got chocked, and very sad, humiliated in public and they requested me to claim my money from one travel agency not from qatar airways, that was impossible for me.

So, I am seeking you to find a way for making the reimbursement of the round trip I did included the protections fees / insurance with you at the qatar airways for the traveler protection plan and global traveler assist classic made on me.
Ps: be informed that, I can not any more make any booking or reservation this company the qatar airways

Signed
Dr rudiman, ngongo
3914 joyce drive,
Crestwood-ky 40014
Phone: +[protected])
Phone :+[protected]

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:46 pm EDT

Dr Rudiman, Ngongo:
You misunderstood the duty of the air carrier.
The air carrier is no responsible for visa.
Otherwise, it is a responsibility of the passenger to have valid passport/visa for the enitire journey.

The possible refund depends upon the rules of the ticket, including the place, where you had purchced your ticket.
such complaint does not look air carrier related without the valid eticket / receipt.

The passenger can claim reimbursement from the air carrier or from the travel agent, if they breched the right of the passenger related to the issued e-ticket/boarding pass/ receipt/conditions of the contract.
Thus, you can hire a legal professional / lawyer for the case against either air carrier/travel agent.

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S
3:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qatar Airways delay in flight number qr258

My flight number QR 258 on 17 August 2019 from Ankara to Doha was delayed for 9 hours.
Qatar airways did not agree to move us to a hotel accommodation, we had to stay overnight setting in the airport.
Also Qatar airways refused to provide us with as appropriate compensation.
I had communicated to Qatar airways customer care but I did not get a positive response. I therefore would like to raise an official complaint.
My ticket number is [protected]

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:49 pm EDT

You can save your eticket / boardng pass/ your own comlaint, which produce the text and date
till the decision of the court in the country of the dispute .
You can hire a lawyer or a legal professional for a legal advise before the court in 100+ countries.
Such case can cost you EUR200+, but the chances to win are high.

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J
7:04 am EDT
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Qatar Airways lack of bathrooms for business passengers in the second cabin when in a q suite

I travel frequently with you around the world. You have treated me well and when I last flew Doha to Melbourne was upgraded to first class all of which is much appreciated
On 14/15 I flew on QR2 from London to Doha at 9:30 pm in business class so with a Q suiteAlthough I have often been in a Q suite never before in the supplementary cabin sitting in seat 9 E. I could not believe that the cabin dad no bathrooms and I have to walk the length of 2 cabins to get to facilities or use the ecconomyj facilities which were nearer.
I cannot understand you can charge the same price for seats in that second cabin which are so poorly served. Your are not Lone in. Splitting business class but my experience is that the lavatories are between the 2 parts so comfortably accessible.
I respectfully with the configuration you have chosen the sears in the small back cabin should be significantly discounted as the arrangements are not comparable.I am at the Marriott t Marquis in Doha until Wednesday 18 when I fly with you to Melbourne and would happily discuss this fundamental deficiency in your aircraft.
When I discovered the position when I wanted to change clothes shortly before take off, the cabin staff indicated a seat in the front cabin had become available. I had eaten in the lounge before departure, was tired and had unpacked into my allocated seat and the disruption was a step too far. I am interested in how institutional Lyn you will generally deal with the inadequacy
Thanks
J Bruce

QF 1822297
Hon Sir Bruce Roberson

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:59 pm EDT

Hon Sir Bruce Roberson:
Ths site is not the property of the Qatar airways.
The complaint does not look in your favor, even you hire the most expensive UK lawyer as
there is no eticket / boarding pass attached, where the air carrier promisses
the bathroom in the exact Q suite during QR2 flight (14SEP2019?).
If you have found the conditions of the carriage were different from those, which are in the issued e-ticket / PNR,
you can make complaints before the court in UK or in Qatar along with the evidences.

Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

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Contact Qatar Airways customer service

Phone numbers

+974 40 225 336 +1 (877) 777-2827 More phone numbers

Website

www.qatarairways.com

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