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1.2 745 Reviews

Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Qatar Airways reviews & complaints

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11:04 am EDT
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Qatar Airways Refund

#2678116

Complaint number above made in March 2020 for request refund of charges on change of ticket due to Covid19. Request made since mac 2020 and they keep on stating resolved whereby I did not received any reply or refund or whatsoever. Recently they told me they resolved again but still I did not received any reply or refund or whatsoever

Desired outcome: refund the charges on change of the ticket

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1:26 pm EST

Qatar Airways Denying boarding due to their incompetency

I, Mohamed Subair Mohamed Ibrahim (UNLP-SUNB 75925, a senior international civil servant) was bound to Budapest via KLM (QR 853 Doha and QR 199 Budapest) on 01 Nov 2.25am. Was at the airport 4 hrs earlier and got denied check-in by QA counter staff ( Mr. Roslan, Ms. Aminah and a staff with phone no +[protected]) despite presenting all required documentation (PCR neg results, vaccination, official UN travel authorization, etc. As per the Hungarian govt. rules, a UNLP holder doesn't need any visa or special permit or quarantine requirements to enter Budapest, Hungary a friend of mine who was travelling to Budapest from Bangkok QA on the same day without issues. This insensitive and prejudiced attitude of the QA staff deprived me of my participation at an important official workshop that I've planned for a considerable time which took place from 2 Nov. 2021 that caused me tremendous mental and physical stress. I was preparing mentally including several pre workshop arrangements to attend this important official event including alternate arrangements to my children for school and other transport and accommodation. I was vehemently asked to wait at the counter for more than 4 hours while they were checking on my case as well as other chores. It was totally unprofessional, discriminatory, unfair and unethical to treat a customer with this privilege in this manner.

As it was totally unacceptable and unfair to deny me check in when I had all valid documents as per the current rules and regulations of the Hungarian government, I would kindly request you the following please:

- provide me with adequate compensation for the mental and physical stress caused due to the unprofessional behaviour and unfair denial of check in by your air line staff. Further, I have also lost an important learning opportunity due to this in addition to monetary losses. I am having a sleepless nights from that day on as this training was meant to bring in an important milestone in my career.

I am attaching my UNLP and the latest Hungarian Govt. rules which I tried to explain to your staff in vain.

Looking forward to receiving an urgent reply from you as I wanted to join my workshop at least one day after the commencement. My many emails were fallen in to deaf or indifferent ears, and eventually got a (bot generated) email saying as I'm out of EU zone, I'm not eligible compensation. I would also like to get your response on my compensation as well as I am under tremendous mental stress now due to this incident as I have never been treated / experienced such a bad experience and unprofessional behaviour in my 20 years United Nations career and travel all over the world.

Desired outcome: Full refund and compensation and apology

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12:59 pm EDT

Qatar Airways Q-Miles

I have requested to add my missing Qmiles for the air ticket that I purchased from you to travel to Haiti, Honduras. I sent an seperate email regarding this i never get a answer for my concern. I expected a high quality of service in the response as well. Please make your attention regarding this. My information's are mentioned bellow.

Name - Tharaka Rukmal Madagammana Arachchilage
FFlyrer Number - QR [protected]
Service Request Number [protected]

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air.irregulations@asia.com
air.irregulations@asia.com
, FK
Nov 11, 2021 10:39 am EST

Tharaka Rukmal Madagammana Arachchilage:
Q-Miles marketing program of the Qatar airways air carrier has its rules.
If the submitter reads the rules the Qatar airways air carrier marketing program, he can find the reference to the place, among other conditions, if they are unchanged,
whee the passenger can request to add qualified points (miles) to his or her private account.

The submitted copies of e-ticket and of boarding passes can not be read by the Qatar airways carrier employee due to poor quality of fonts (text).

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8:27 am EDT

Qatar Airways Mishandling the luggage

I would like to complaint regarding the mishandling of luggage by Qatar Airways. My husband traveled with my 4 years old last Friday October 8, 2021 Qatar to Cairo via Qatar Airways, When they reached in Cairo International Airport they waited for their bags but no one can give full details until they waited for almost 2 hours and my husband cant take it anymore because of long waiting and our 4 years old child was sleeping already until he was told to make a complain and file for mishandling luggage. He waited 3 days with out their personal bags and the worst all the important stuff for our child was there. Imagine 3 days my child has no proper clothes and all his milk and medicine are all in the bags. and they were called yesterday to take their bags after 4 days and now my son is sick coz they travelled again just to take the bags from sharqia to cairo. Really it's not good at all. and even you don't send the baggage to our house in sharqiya . I experienced once I travelled from London Heathrow to Copenhagen Aiport my bags was delayed as well but when my bag reached Denmark the airline services delivered my luggage to my home, but Qatar Airways didnt bother to the that instead you wants us to come and pick up our stuff. its really cost of time and money and inconvience is the worst.

Desired outcome: I want proper compensation

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air.irregulations@asia.com
air.irregulations@asia.com
, FK
Nov 11, 2021 10:30 am EST

The air carrier can enter into correspondence (deal) with the passenger and on the subject, which is relevant to the paid flights.
As xtinaguinita is not part of the evidences, but is a wife of her husband, the Qatar air carrier can not lose their human resources and the time for the unqualified person.

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7:32 pm EDT

Qatar Airways Unethical behaviour

To whom it may concern

I need to raise an issue which I believe requires action from Qatar management to escalate. Our trip to the Philippians was nearly cut short due to the actions and unethical business manner in which the floor manager, namely REINHARDT VAN NIEKERK conducted himself at the O R Tambo airport on the 21st Sept 2021 @ 12h00.

Two weeks before our flight we received our tickets to fly:

Durban - Johannesburg
Johannesburg - Doha
Doha - Clark (Philippians)

Over that period we obtained our VISA's from the Embassy in Pretoria and all the required documentation needed to fly as well as entering into the Philippians. This included all the documentation QATAR required before boarding.

We flew the first leg to Johannesburg and arrived at the QATAR check in desk to check in our baggage for our flight - QR 1364. All our documentation was given to the check in lady who reviewed our paperwork and notified us that she needed to discuss this with the floor manager, namely Reinhardt van Niekerk in connection with entering Clark airport Philippines.

After 20 - 25 minutes I asked the check in lady what the progress was and I requested I speak directly to the floor manager, namely Reinhardt van Niekerk who I could see standing three desks down over this whole period we were waiting for a response from him.

I approached him and asked for an update and he turned to me and without any respect or explanation said, your flight is cancelled and you will not be boarding today. I asked for an explanation and once again his response (did not care attitude) merely stated that no one is allowed into the Philippines without approval so you are wasting your time standing here as you will not be boarding the flight today, he then walked away.

I immediately phoned my director in the Philippians to explain the situation who in turn requested to speak to the Qatar floor manager, namely Reinhardt van Niekerk. Once again I could hear the arrogance in Reinhardt van Niekerk's response to my director and refused to give any support or suggestions to ensure we were able to board the flight.

I was then requested by my director to show Reinhardt van Niekerk a document which was an official document from the Philippines immigration granting permission to fly. When Reinhardt van Niekerk reviewed this document he ignored me standing there and went straight to the check in lady and requested she book us onto the flight.

I approached Reinhardt van Niekerk again who did not give any explanation but merely stood there showing no concern or respect for myself and my wife. I told him I was not happy in the manner he conducted himself and almost cost us our flight to the Philippians. He merely walked away and showed no respect for us.

As a normal citizen like many, I want to see QATAR management carry out an investigation in this matter and I want to see action taken against Reinhardt van Niekerk for his unethical business manner he conducted as a floor manager who is meant to be in charge and supportive to fliers on behalf of Qatar airways. The check in lady was embarrassed, especially when I requested his name from her so I could escalate this matter further.

I await a response from QATAR airways management.

Regards

Desired outcome: Discipline and apology

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air.irregulations@asia.com
air.irregulations@asia.com
, FK
Nov 11, 2021 10:23 am EST

The submitter: "I await a response from QATAR airways management".
The submitter: "I want to see action taken against Reinhardt van Niekerk for his unethical business manner he conducted... "
The submitter: (understood) "...your flight is cancelled".

The civil aviation is not a theater, but involved in the industry can see theatrical performances of air carriers for the marketing purpose of the latest.

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11:55 am EDT
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Qatar Airways Scam, lies

Dear Sir, Madam,
We have bought tickets from Sofia - Sydney for the 20th of Sept. 2021 with Qatar airways on the 21st of June 2021. The tickets were for me, my husband, my daughter.
On 2nd of Sept. we received an e-mail from you about flight cancellation:

"Dear Valued Customer,

In compliance with the passenger capacity regulations of the government of Australia, we are sorry to inform you that we have canceled your booking. These regulation has been put in place since early July 2020 and has now been extended until further notice for some states. The passenger list is continually assessed and based on a range of criteria, including compassionate and medical requests, connecting flights, booking class, party size, etc. To know more about Australia's travel regulations, please visit our travel alert page and click passenger alerts.

At Qatar Airways, we continue our commitment to getting you safely where you need to be. We do encourage you to consider the regulation period when calling us for rebooking.
Flight From To Departure Date Arrival Date
A3 981 SOF ATH 20 September 2021 11:05 20 September 2021 12:20
QR 204 ATH DOH 20 September 2021 13:30 20 September 2021 17:50
QR 908 DOH SYD 20 September 2021 19:50 21 September 2021 16:55

I contacted customer services by Facebook and by phone and explained, that going to Australia is a matter of urgency, because we are Australian citizens and my husband being operated in Bulgaria needs emergency health care in Australia. How dere you canceled the booking of a paralyzed man in need of medical care? Hou and who is deciding which passages are to be removed? I am quoting: "The passenger list is continually assessed and based on a range of criteria, including compassionate and medical requests" Did you have compassion, or I was not ill enough? At the time of the booking, your staff knew very well what my condition was and explained the way my wheelchair was to be boarded.
Now we are frustrated, because we see, that the flights are scheduled and will be completed. This means, that we were miss informed and we had to look for ways to go to Australia, which means that we have to wait another 3 months to get there. Maybe you've done that in order we to ask for reimbursement of our money which was about 10000 euro and now if we want to buy tickets they cost 20000 each? Is that the reason because you miss informed us? This is not ethical and we are very surprised, that a company like yours can do such a thing! We are going to sue you for that!

I am waiting for your answer
Atanassova

Enclosed find our tickets

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3:44 am EDT

Qatar Airways Cancellation of booking

Dear Sir, Madam,
We bought tickets from Sofia - Sydney for 20th of Sept. 2021 with Qatar airways on 21st of June 2021. The tickets were for me, my husband, my daughter. B
Booking references: QILNOU, QECIPR
On 2nd of Sept. we received e-mails from Qatar airways about flight cancellation:

"Dear Valued Customer,

In compliance with the passenger capacity regulations of the government of Australia, we are sorry to inform you that we have canceled your booking. These regulation has been put in place since early July 2020 and has now been extended until further notice for some states. The passenger list is continually assessed and based on a range of criteria, including compassionate and medical requests, connecting flights, booking class, party size etc. To know more about Australia travel regulations, please visit our travel alert page and click passenger alerts.

At Qatar Airways, we continue our commitment to getting you safely where you need to be. We do encourage you to consider the regulation period when calling us for rebooking.
Flight From To Departure Date Arrival Date
A3 981 SOF ATH 20 September 2021 11:05 20 September 2021 12:20
QR 204 ATH DOH 20 September 2021 13:30 20 September 2021 17:50
QR 908 DOH SYD 20 September 2021 19:50 21 September 2021 16:55

I contacted immediately customer services by face book and by phone and explained, that going to Australia is a matter of urgency, because we are Australian citizens and my husband being operated in Bulgaria needs emergency health care in Australia. The answer was: contact the Australian Embassy.

Now we are frustrated, because we see, that the flights are scheduled and will be completed. This means, that we were miss informed and we had to look for ways to go to Australia, which means that we have to wait at least another 3 months to get there.This might be crucial for my husband's health. Maybe Qatar airways done that in order we to ask for reimbursement of our money which was about 10000 euro and now if we want to buy tickets they cost 20000 each? Is that the reason because Qatar airways miss informed us ? This is not ethical and we are very surprised, that such a company can do such a thing!
We will take legal actions against the company

We want to be allowed to book for the next flight to Sydney within 2 weeks at the same price.

my e-mail is : [protected]@yahoo.com

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air.irregulations@asia.com
air.irregulations@asia.com
, FK
Nov 11, 2021 10:11 am EST

The submitter, look, read the notification of the Qatar airways without a proper attention.
In order to observe the justification of the reference to Australia's Embassy, the examiner must have the passport of the passenger and/or valid visa presented in front of his yeas by the passenger along with the valid e-ticket and along with the notification of the Qatar airways air carrier on the cancellation.
the most important, it has to be clear, what does the passenger want:-
- to be transported from one airport to the other airport
or
- to perform her performance in front of other passenger during the scheduled flight.

The performances of passengers can be allowed the Qatar airways air carrier, if such acts do not violate the general rules of the international civil aviation during the scheduled international flight.

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8:55 am EDT

Qatar Airways Wrong seats allocated

To whom it may concern

I travelled on 28 aug 2021 with flight qr1386 from ebb-doh and seat 14c was wrongly allocated.

I arrived on 29 aug 2021 with flight qr003 from doh-lhr and seat 32h was wrongly allocated.

I topped up the payment when I was booking my ticket in june because there was an option of choosing my preferred seats.

I purposely picked out seats 25a and 24k due to my anxieties.

But I was so disturbed to find out just before we were ready to board that the seats on my boarding pass were different from what I had requested for.

I complained to the staff at entebbe airport but the lady told me that I should have double-checked to see that I had the correct seats.

I found her responses very patronizing and unprofessional as I would have expected this to be the duty of the airline to make sure that they have their records accurate as everything was there on the system.

They refused to take responsibility for the error even when I had told them that I also presented a print-out copy of confirmation of my requested seat changes at ebb check-in desks.

This is the first time I have ever experienced this in my over 30 years of travel, qatar airways always being my first choice of travel.

I am kindly requesting a refund of that extra payment I had made on my ticket booking in june since I was unable to travel on the seats I had requested since this was the reason I had topped up the payment in the first place.

Yours sincerely,

Ms j j matovu-stokes

Desired outcome: I would like a refund and to be compensated for not getting the seats that I requested and paid for

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1:01 pm EDT
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Qatar Airways Service/baggage

Unprofessional, reckless, not customer-centric, and pathetic to say the least about Qatar airlines.

I flew with Qatar for the first time and I had a terrible experience and I don't prefer QATAR again and don't recommend QATAR to anyone.

I was traveling with family and a little kid from Hyderabad (India) to Cape Town (SouthAfrica) on the 30th of August.

1) Check-in at the Hyderabad airport took almost 5 hours although iI checked in online due to system issues and we had to stand in the queue for a very long time. Boarding started almost an hour late and after we sat in the flight further delay due to passengers count didn't match. once the count was sorted and we had to wait for clearance from Doha airport, we waited on the flight for almost 2 hours.

2) We arrived at the Doha airport at 2 am, we met Qatar staff at the entrance of the Doha airport and staff handed the boarding pass and told us that the Cape Town flight had already left. When I checked the boarding pass it was to Johannesburg, not Cape Town.

When we asked that lady about the Johannesburg boarding pass she asked us to go chat with her colleagues at the counter, I was sent to four different people to get clarity on why they issued the Johannesburg boarding passes.

Qatar made a decision on behalf of me and booked seats to Johannesburg and then a local flight to Cape Town. This is unacceptable and how could Qatar book seats to Johannesburg without consulting me? and Qatar forced me to travel to Johannesburg, clear customs and collect baggage, and check-in again on the domestic flight.

When asked Qatar to assist with the lounge or hotel to get some rest before next flight, I was told that Qatar won't provide a lounge or hotel and we must wait in the airport.

This is ridiculous, it was Qatar that caused the delay in Hyd and forced us to fly to JHB and then to CPT but not willing to provide a facility to get some rest.

Once we landed at the Johannesburg airport we found out that only 5 checked-in bags have arrived and the 6th was still in HYD airport. this shows how reckless Qatar is when it comes to handling the baggage.
Today is Saturday and we still waiting for the bag that didn't arrive with us.
On a domestic flight, we had to sit at three different places due to the fact that the flight was fully booked and we couldn't get at least 2 seats next to each other. it was a nightmare to make little one sit next to someone she doesn't know.

All in all, it was a terrible experience and I would never and ever again fly with Qatar and will use all the avenues at hand to share my bad experience and encourage people not to fly with Qatar.

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4:34 pm EDT

Qatar Airways air ticket

I booked 2 tickets for my In laws on July 16/21 from Cochin -Doha - Montreal. The amount I paid for the ticket was 212874.00 INR ( 3725.30 CAD). I cancelled my ticket on Aug 2/21 and they offered a full ticket refund. I only received 3489.15 CAD. I lost CAD 236.16 .
Exchange rate for CAD to INR was pretty much same during this period. If you don't mind I would like to know the reason for loosing 236 dollars.
thanks
shebin Philip
email - [protected]@yahoo.com
Booking reference (PNR) - NF9MT9

Desired outcome: return CAD 236.16

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11:37 pm EDT

Qatar Airways Checkin and incredible Incompetence Chaos in Frankfurt Airport 2021_08_28

I flew to Kuala Lumpur, Malaysia with Qatar Airport on 2021_08_28 from Frankfurt Airport, Germany. I had all the necessary documents with me and checked in online. I was the 4th in this line. The first thing I noticed was the helpless chaos when I checked in. One of the web check counters was so manned by a big family with huge luggage that the other one could not be reached by us. What is the problem with processing this family and making the second counter free? How can a single check-in take 1 hour? When it was my turn, I submitted my documents including a visa for Malaysia. It said "Visa valid for West Malasyia. The lady at the counter asked me where Kuala Lumpur, or my final destination Penang, is in West or East Malaysia? I thought I had interrogated myself? How can this question come from an employee from the travel business? Then the specialist with the red jacket was asked "Mr. Martin" and he was just as helpless. He told me that he first had to ask in Malaysia where my destination is located. I was thought I was in the wrong film. I then had to wait next to the counter until it was checked. The staff had a good time, I saw them laughing a lot. Then I got loud because incompetence paired with inflexibility and stubbornness is simply stupidity. If the general education is not that far, a look on the Internet should be enough. After about 30 minutes the matter was cleared up, I had to queue up again and after 3 hours it was my turn. In a first world country like Germany I don't expect that! I ended up in Kuala Lumpur after all et because the pilot obviously knew where it was or had a good navigation system. I have flown with Qatar a number of times in the past few years, that will change in the future. And if you don't mind, neither do I! Shocking education of the Qatar staff!

Desired outcome: Qatar Airlines

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3:52 pm EDT
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Qatar Airways Refund

Hi
My name is Sonia Alphy Joy. I have cancelled ticket few weeks ago and rang customer care service three times and requested to process with my refund. Three of them said different processing times. I have seen very bad reviews about your refund process and I'm really afraid of losing my money. Please try to do my refund as early as possible as I would like to book another tickets for this month for my holidays.
My PNR NUMBER :TGUWS2, Passengers: Johnson Thomas, Sonia Alphy Joy and Dan Chris Johnson.
Paid by visa debit card ending with 4030
Email: [protected]@gmail.com

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6:15 pm EDT
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Qatar Airways Unclear covid testing policy

I followed the official covid testing regulations on the UAE government website, which was 72 hours before departure, but Qatar Airways did not let me board in Dallas. The manager was clearly mixed up as to the correct policy and told me three different explanations. First he insisted that it was 72 hours before arrival. Then he insisted that it was 72 hours before my first international flight. He was very flippant and dismissive about the fact that I had followed the government's official guidelines, stating that the airline has its own policy. I talked to another employee, and she told me that it was 72 hours before the inbound flight.

Admittedly this is partially the fault of the UAE government for not updating their website, but it greatly aggravated the situation that it took an hour for the employees to give a clear policy, and by then the plane was boarded and pushing back from the gate.

If the employees and the government can't tell us what the time horizon is for covid tests, how are travellers supposed to know? If they are going to create their own policy, they are obligated to tell customers what it is.

We saw several other families turned away by Qatar Airways, some of whom spent the night in the airport or spent thousands of dollars on rushed covid tests.

Desired outcome: Refund and policy change

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11:11 am EDT
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Qatar Airways 20000$

This is Elham Azinmehr, behalf of my family
Babak Ghodrati
Arad Ghodrati
Arshia ghodrati
We got four tickets from Atlanta to Istanbul from 30rd of jun 2021 till 9rd of July in round way.
When we wanted to come back to Atlanta in Istanbul sanihah airport the costumer service said us :your tickets are canceled. Qatar airways had changed our date without any message or email or calling to us!
It was unbelievable. We had to get another hotels for 2 days in Istanbul and come back to other hotels with very very difficulty.In our hotel spent 8-10 hours of our times to can get another tickets for 11rd of July2021. We got our tickets with two credit and because of that we had many difficulties to get 4 tickets. Anyway after spent our times with waste and discomfort finally we came back to our home ;Atlanta on 11rd July 2021.
My husband and both of my sons lost their clients and chances. We are very disappointed with qatarairways. Please gauid me in correct situation what should I have to do with this difficulty and lost much money during this hard period?
Sincerely
Elham azinmehr
Tickets bomber :
157-[protected]
157-[protected]
157-[protected]
157-[protected]

[protected]@gmail.com

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12:23 pm EDT

Qatar Airways Refund of cancelled flight

I booked a flight from Qatar airways with booking reference no 'TXVBYI' but due to technical reasons the flight got cancelled. I also tried to cancel my tickets after I received mail of flight cancellation from Qatar airways but due to heavy correspondence couldn't get through you site. I also complained on your website regarding cancellation and full refund (case ref no: CAS-1610957-F8L3K2) a week ago but didn't get any reply from your side. Kindly solve this matter as soon as possible and provide me with my benefits. Hoping for a reply soon.
Flight details are as follows:
booking ref no: TXVBYI
Delhi, India to Aarhus, Denmark via Doha
Date: Fri, July 2nd 2021
Time of departure: 3:25 Am

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4:44 am EDT
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Qatar Airways WRONG Covid Requirements on Booking Website = DISASTER experience

Hi,

I bought a plane ticket (from Paris) for my wife (in Philippines) last saturday, for yesterday (08/07) night's plane to Paris via Doha in Clark.

The Covid Requirements on the booking website indicate 72 hours max test certificate (=that's the French requirements), and that's WRONG

Since 31/05, not only arrival, but also TRANSIT at Doha airport requires a max 48h old PCR test... so.. she could not check in.

This is her first international flight ever, after 16 months separation from our son (and me), due to the pandemic and some family and admin struggles, and instead of being here with us this morning, she is in a hotel waiting for the next flight (tomorrow saturday) and had to do another test today.

The delay and additional costs (hotel meals test again and taxis) are bad, but the WORST is the travel experience.. I had bought a "comfort" ticket for legroom and luggage allowance, plus excess luggage and meet and assist and lougne, because I know the airline is great and with those extras she would have a pleasant enough experience. But it failed.

I couldn't get the nice seats I had for her for yesterday's flight, and a call to the contact center didn't make things much better.. Except for the fact that the agent was able to confirm that meet and assist and lounge access were okay on the new ticket (where they don't show).. and she was also able to find and re-attach the excess luggage I paid for (which had been lost somehow).

Also, my wife was able to witness that around a dozen passengers had the same issue with their PCR test expired...

This is all very disappointing and unexpected from a great airline like yours.

Reservation is JNMRN7
e-Ticket is 157 [protected] (the old one was 157 [protected])

I will be sending a paper copy of this to you and IATA if I do not hear from you today.

Thanks and regards,
Antoine
+[protected]

Desired outcome: An upgrade would be appropriate, at least on the second flight. Please.

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1:36 pm EDT

Qatar Airways Reimbursement of additional charges for not providing leg space seat

reference: CAS-1588063-S4W4H7

Reference above case number, I travelled Doha to Chicago on 9th June 2021 and paid additional amount for two leg space seats however only one was honored. I am writing you after a period of one month, nothing has been done so far for reimbursement of subject amount . please update progress on the subject case.

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11:54 pm EST

Qatar Airways Ticket booking

Flying from India to usa on 15/7/2021. I was not informed about travel restrictions while booking tickets. Now I am trying to contact them, it is getting very very frustrating. No one picks calls despite trying for 20/25 mins.. very very agonizing experience

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8:52 pm EDT

Qatar Airways Refund of cancelled ticket - mxfnfu

The captioned ticket was cancelled on 6th May, 2021, Inspite of multiple reminders refund not processed, wrong confirmations are sent repeatedly.
I have been raising the issue multiple times without any success .

Complaint ref no given is as below

External]Re: CAS-1558332-K1R9H

Ticket ref - MXFNFU
DELHI - ADELAIDE

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4:39 pm EDT

Qatar Airways No refund after 4 months

No refund after 4 months
I am trying to get my refund of flight for last 4 months. I talked to them 4 times, emailed them multiple times but no one is giving me definite answer. Email says that it may take up to 8 weeks to process your refund but it's 4 months now and still have not received my money back.
Customer service is not helpful including email and live person.
It's supposed to be best airline but not anymore.

Desired outcome: Need refund of my ticket

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Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

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Contact Qatar Airways customer service

Phone numbers

+974 40 225 336 +1 (877) 777-2827 More phone numbers

Website

www.qatarairways.com

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