Qatar Airways
reviews and complaints

Can you please assign call center associates who can comprehend the english language correctly? I spoke with 3 people and my request was incorrectly handled.

You should be putting people who do not only speak good english but have excellent comprehension.

I requested for a change from Ms. - Mr. On the e-ticket for my father's name and after speaking with 3 people, they changed it yes, but on my mother's name which was from a Ms. - Mr. Brilliant minds.

Listen to the recording to be able to provide a better training to your customer service representatives.

Also the letter G's phonetic is not Jillian.

Good day
To whom it may concern,
I would like to submit a complaint, knowing that Qatar Airways is my favorite airways, today i passed through a very bad experience, i booked to larnaca to go to a friends wedding right after my work knowing that QA was the only flight who had direct at this time, wedding starts at 8 !
I reached the counter and we no previous notification they told me larnaca flight is cancelled now you have to go via beirut!
1- i am american and what if i dont wish to go to beirut at all 2- im super sick 3- ill miss 3 hours of my best friends wedding who initially im going to cyprus for! 4- i asked for an upgrade at least cause flight is so full and annoying they refused to give me so now i have to arrive sick and late and uncomfortable just cause QA decided not to inform me about this delay which i wouldve cancelled my trip for honestly!
i reached beirut, QA team forgot to book me ticket from beirut to larnaca so again had to wait on transfers desk 2 hours, then there was a delay in beirut flight so i reached hotel at 12 midnight when i was supposed to reach 7 pm.

I hope someone takes my case into consideration and do something about it as i hate having QA's standards drop like this due to bad communication !

Thank you

On 27th May 2017, me and my wife experienced the worst and unfriendly treatment from the ground staff of Qatar Airways on our flight back to Dallas Fortworth (DFW) from DOH(QR 729). The attendant’s name was Shaikh. I forgot my handbag at the electronics check-in counter just outside the gate and remembered it just after the security at gate. I asked the security staff the permission to go and get back my bag from the counter which was a few feets away from the gate. This lady then started to yell and show faces to me and my wife. I left my handbag and valuables at the counter and it was my responsibility to get it back. I did not understand till this point of time why on earth she yelled at us where the security staff gave me permission to walk back to the counter and get my bag back. We asked for the chances of upgrading as I am an Emerald Member and she without even checking the possibility, simply bashed at us on our face with an arrogant ‘NO’. I have never experienced this kind of treatment from Qatar or any other airlines till date. She behaved as if I have done some grievous mistake(Really! forgetting the bag at counter sounds like a silly mistake to me). Qatar was always our choice of journey back and forth India. This attitude is never acceptable. She behaved as if we were waiting for her mercy to check the possibility of getting upgraded. I’m totally dissatisfied by the behavior and poor customer management skill of Ms. Shaikh. I sincerely wish to not see that face in future and with this lady’s substandard performance and yelling in front of all passengers made me to rethink about taking another Qatar flight in future. Such a shallow, incompetent and disgusting treatment was never expected from QATAR Airways. Kindly teach that Shaikh lady the basics of customer service and convince that the customers are not waiting for her mercy, we are asking what we deserve and we expect a decent and loyal way of service from a so called ‘five-star airline’.
Pramod Sivakumar

Rachid Assakale
Membership number [protected]
Mail:[protected]@hotmail.com

Flight Reference:
June 23rd 2017 QR 042 Paris - Doha
June 23rd 2017 QR 826 Doha - Bangkok
June 24th 2017 QR 4301 Bangkok - Koh Samui

Dear Sir,

I am writing to you in connection with the above flights on which I was booked to travel on June 23rd and 24th 2017.

I always choose Qatar Airways for my business and holidays trips.
But this time, my trip was a nightmare...
The first flight was supposed to depart from Paris Charles de Gaulle at 9:10 am, but was delayed by 40 minutes.
What happened is, we landed in Doha with 40 minutes late.
I could see on the screen that the boarding was open for my connecting flight to Bangkok. I still had 20 minutes to run and get my flight to Bangkok, but according to the airport staff it was not possible.
They offer me to stay a night over in Doha and that they would pay for my hotel night.
But for me this solution was not possible, because I had to be in koh Samui in the morning for work.
Then they left me during 40 minutes and came back with an other option.
They offer me to fly first to Singapore and then to Koh Samui.
I had to wait 4 hours more at Doha airport.
I've accepted this option because i had to be at work as soon as possible.

But when I finally arrived to Koh Samui, my final destination, another problem came up.
My luggage was lost...
I was very surprised because in Doha I've asked more than 3 times to your staff to make sure my luggage will follow the same way I had to travel, and they've told me that I won't have to worry about that.
After waiting for two days, losing 2 days of work because my uniform was in my suitcase, losing a lot of money everyday taking taxis to the airport, calling everyday Singapore to find where was my suitcase.
No one of Qatar airways which is a five star company could tell where was my luggage.

My suitcase arrived two days after my arrival, and was in Bangkok. I was really surprised from that mistake of your airport staff in Doha.
I've put a lot of energy and lost two working days because of this disagreement.

I may point out that in my long travel history I had found Qatar Airways a good Airline, that's why I and my family take a real pleasure to travel with since many years between Paris and Bangkok although there are equally good Airlines operating Paris / Bangkok route providing service at the same level or even better.

I consider fair to receive a financial compensation for all the inconvenience I've been trough.

Regards

Mr . Donovan Theodore Olding
157-[protected]
Booking reference (PNR) - ZD6TW5
Privilege club number [protected]
Qatar Airways Flight 726
Jul 16-Confirmation #ZD6TW5
Request compensation for a friend who paid for my flight.

My horror journey began from Denver Colorado, my (United Flight 457
16 Jul-Confirmation no. HLNG3T
Denver DEN 14:00-Chicago ORD 17:29
The flight was stuck on the runway at touch down waiting for a parking bay.
It eventually got a parking bay, which meant I had to rush through to the Qatar desk, I eventually made it, and the lady agent working there, was so rude, and told me I was late, and I was late by 10 min (She also informed me that the flight was adjusted 2 weeks prior and I bought this flight with miles and cash, and I did not receive any notification). I begged her to let me on the flight, you can check your cameras and monitors, I was so stressed I forgot my wallet and Passport on the counter, and i was rushing around in a state, i phoned a friend, to help me get to qatar to connect with my connecting flight. I realized my wallet and passport were missing and reported it to the kiosk desk near the qatar desk, and the agent eventually found my wallet as well as passport with almost $600 been stolen. I then jumped on another flight from Chicago Ord to Istanbul Turkey, which my friend paid for to catch my connecting flight from DOH, and when I eventually got there in time, they told me my flight had been cancelled, because I missed my first flight. This was a disaster at 1:30 am in the morning, but I must say that Abdullah Moshin at your Qatar desk was helpful and helped me get onto a flight back to Durban.This man deserves a gold medal. I am a regular customer, but wow this was a nightmare, I am expecting compensation for this nightmare. I eagerly await your reply.

Thanking yopu
Donovan Olding
you can contact me [protected]@golivedare.co.za

My family flight from Lagos to the USA ( JFK) on the 31st of July 2017 flight QR 1408 and QR703 was associated with theft of jewelry from one of my checked in bags.
upon my arrival and after retrieving my case I noticed that it has been searched and the jewelry removed (stolen). The jewelry stolen are 3 gold necklaces and 3 sets of pendants with ear rings.
This is very disappointing as it is my first experience with Airline that is suppose to offer first class services.
please I need you to look into this and retrieve the jewelry.

Date : 27 / 7 / 2017

Ticckets number:
157-[protected]
157-[protected]
157-[protected]
157-[protected]
157-[protected]
157-[protected]
157-[protected]

To whom it May concern
We booked a flight on board Qatar Airways and the booking was urgent. We were 7 people because of compelling family circumstances that necessitated our return to the country at the very fastest pace. However, when we reach Doha airport to return back home we found that our flight was delayed, it was supposed to be around 7pm but it had shifted to 1 pm without even called us or told us about before, The reason was the sale of a number of tickets exceeded the number of chairs, we had been compensated $ 250 and asked us to go to the lounge businessmen to wait but we insisted not to miss the flight as it was very urgent case and this was rejected by them, which caused our presence and presence at the time required, so we landed home within the limits of the estimate At 3 o'clock at night, therefore we demand a compensation for that lose, we would come In a lawsuit against the company, but we have been informed of the writing of this complaint,

Sincerely

My wife and my 9 year old daughter took a round trip flight from Dallas-Doha-Dhaka and return, on 6/18/2017 & 7/19/2017. It was quite strange and coincidence that on their way to and from Dallas to Doha to Dhaka they were not served regular menu dinner with the excuse that they ran out of food! How can one ran out of menu meal every time? rather they were substituted with sandwich and snacks of very poor quality that they even didn't eat! Is it the treatment of a so called world's #1 airline? Specially when we paid for the on board meal. Will they ever compensate that?
For reference our booking Ref # 6X7P4P.

We have traveled with almost all international carriers for over last 3 decades but this type of "confidence" never happens. I recall onetime, years ago on Emirate, they did not have my special meal request, however, they had substituted that with a "First class traveler's fruit & snack trey" (I was in economy), indeed, it was by all means better then my special meal.

I may not cancel my next trip on QA for this food issue but certainly would expect "no more coincidence".

Thank you.

My name Is Dr. salama

I hold a return flexible business class ticket between Cairo and Sydney. I called your call center in India to simply travel as I had an emergency in Cairo I need to attend to. And despite my explanation that I hold a binding contract ticket of flexible dates they refused to arrange for my travel on the 16th of August 2017 The following reply as sorry our policy is restricted to 15 days of travel date ?. But my ticket is flexible.

When I made the purchase, I selected the top flexibility since I'm a business owner and can request to travel at short notice.

I need from Qatar airways to live to its reputation and public promises that it shall accommodate their passengers and not to say sorry our new policy have changed after I purchased a legally binding ticket .

I hold a legally binding ticket to fly me back to Cairo. Please kindly help me to reach my destination by either endorse my ticket on other airline or by any other mean. I do not accept a refund and I can not wait another seven month to travel. I need to fly to Cairo urgently.

Below is a reply from your call center in India .

Dear Dr. Mohamed Salama,

Greetings from Customer Contact Centre India.

With reference to your request for change of reservation to travel from Sydney to Cairo around 15th August2017, although the ticket is flexible we regret to inform you that we are unable to make changes for your end.

Kindly request to you to share your concerns to our Customer Services Department on [protected]@Qatarairways.com.qa

Please accept our apologies for inconvenience that you have experienced.

RP/CAIQR08IB/CAIQR0101 ST/GS 31JUL17/0121Z S7JVRM

The say nothing we can do . They acknowledge that my expensive business class ticket is flexible but they can not change dates for unknown reason and leave us no options. Is it that simple. Accept our apology and leave your passenger stranded. Who can help please. Its a clear case of failure to fulfill a contract.

To whom it may concern,

Yesterday, my husband and I had a flight from Walvis Bay, Namibia to Johannesburg and after that Johannesburg to Doha and our final destination was Sofia, Bulgaria. Unfortunately, our luggage did not arrive on time and on the airport in Sofia they told us to come back today. We did so accordingly, but the staff from Baggage Claims that the luggage is not there. Therefore we called all airports, we talked with many people who are supposed to have at least some information. I am very very disappointed at how your company handles this situation since yesterday they tracked the luggage as it is on the airports. Today no one seems to acknowledge the fact that our baggage was or is there. You can only imagine what kind of discomfort you are causing. As a client of yours, I am really re-considering how I am going to proceed my next destination.

As that was my first journey with Qatar on 20th June, 2017 from IAD to DOHA, had many expectations from the airline. Unfortunately my son(Devanshu Sharna - 7yr old) & I had a sad beginning as the flight was delayed for 5 hrs and my son was ill too. And realized we had spend $1200 only for rescheduling the journey for that baddest day ever.

Finally we had boarded the flight after 4:30hrs. As my kid was not well I asked for warm water carrying my kid's school bottle to the pantry, immediately after everyone settled down, and so Ms.Nelita(i remember her name as the total incident is around her) provided us the 'perfect warm water' and also mentioned to check the heat before giving it to the Kid. I am so impressed to have such caring crew. All well so far.

In the middle of night, I again went to pantry for the same reason carrying the same school water bottle. This time another lady served me. Fortunately I had a sip before giving it to my Kid, and goddamned it was hot boiling water and burned my tongue & lips, I still have my whole journey left 😢.

I went back to the pantry & complained the same. She came to me and apologized sincerely. The actual problem began when the manager of the crew Ms.Nelita came into picture. Neither her voice nor attitude sounded she is really concerned about the matter. For the courtesy, she said calm down, don't cry( I actually was) and that too, too louder standing in the aisle making me feel even more embarrassed. And I said we had already waited too long in the airport as flight delayed and my kid was not well, this incident lower my mood even more worse, before even starting the journey .Nelita replied, crew had worked for a long day and tired, why the hell is she explaining all about her job grieviances to me. I don't care how long they are working, after all every employee has their working hrs as per some rules. And attempting to divert the topic, asking me ' Did you report on the ground about your son's health?' It's my business dear Nelita. The other lady who had given me hot water later came to me asking for any medical assistance, I checked with her how can they help me when the bruise is internal (tongue) and partially external(on lips). She replied, she has to call the doctor and I said OK. After few minutes she came back to me saying "anything applied on those areas can make things more worse". True, I myself asked for ice and she got me exactly what I asked for the first time😜.

Then again in the morning hrs Ms.Nelita came to me and asked to read a paper(refusal of any medical assistance aboard) and sign on it, also mentioned to return the pen back, so silly, who the hell worried about keeping the pen back. I am so surprised about the crew expecting me to sign on the refusal paper when I clearly asked for assistance. Imagine, if mistake is on my side, and I din't ask for assistance, why did she say the words "anything applied over those areas can make things more worse ". Did the Crew started treating the passengers on their own😳?

The worst is yet to be heard. After a while in the morning during breakfast hrs, I saw Nelita standing infront of washroom and said to me ' M'am why are feeling so bad about this small incident. Even deaths happened on air in few cases'😱. May be she is wishing to be part of such flight. And also said 'by the way, mam you should be responsible and should take first sip before giving to your child'. Go to hell Nelita, I took the first sip and hence burned was my mouth not anyone else's. And when I returned to my seat, I saw my breakfast/brunch not served. Hmmm. I am not patient enough to ask for it now, no one had even bothered to serve till end. Actually not interested to face the disfavor crew.

After all, at the end, already announced the flight descend, Nelita insisted me either to sign or to discuss the whole issue. I chose the later one and went to the pantry where I saw three ladies standing for me including Nelita & the lady who brought hot water. We talked about whole sequence but she objected me saying I din't ask for any medical assistance and awkwardly argued she din't even utter any harsh words like being responsible, deaths happened over flights. And she said 'Mam, please finally I would like to say, no one is perfect in the world. I believe am not perfect, I know these two ladies are not, and you are also not perfect😨😱' How rude in choosing her words to a passenger over renowned airlines. Pff. 'Many times happens with the passengers, when coffee/tea is served. They burn mouths by mistake' Hell with you Nelita, she totally out of her mind. Is that really comparable with the openly served beverages? Really? Finally, I lost for an unprofessional Manager. She said she would write whatever happened as she had to record the incident.

As expected we missed our connecting flight from Doha to Chennai and opted to stay back to catch other day's same flight, as their alternatives are not workable. Robert helped us a lot. In the second flight, we saw the headset socket is failed & not fixed. I wished to reach home anyhow, but the crew of this flight is very pleasing & kind.

Qatar, I would sincerely request to think twice to select the professional manager of the crew and please keep in mind we are paying for every single service you provide. Nothing is given out of charity. Don't spoil our wonderful journeys with kids travelling so long to meet our family / friends.

I am damn scared to travel again with Qatar on my return way. Please consider this and hope you get back to me & I need your answer to the whole sequence.
I can send the itinerary if you want to check.

Find details below in brief:

Passengers names :
SAILAJA VELLALA
DEVANSHU SHARMA (child)

First flight :
20 June 2017 Washington DC Dulles to Doha
Second flight :
22 June 2017. Doha to Chennai

My flight reservation on July 2nd 2017 from Boston to Addis Ababa via Doha was overbooked and I was denied boarding, I was told that I'll be compensated for $1350 USD which will be wired to my account or mailed to my address in Boston it has been 22 days I haven't received the check nor deposit in my account

Hope to hear from you and solve this issue

Best regards

Aster Seyoum

[protected]@yahoo.com

I travelled with my family from Multan to Jeddah via Doha on QATAR AIRLINE on 5th June 2017. On reaching Doha, I learnt that flights to Jeddah are cancelled.
Waited for 24 hours at Doha Airport and slept on floor no hotel provided.
Was sent to Muscat next day. Again had to wait there for 12 hours and then finally reached Jeddah after delay of 48 hours.
On reaching Jeddah, I learnt that my luggage didn't arrive. I tried to contact Qatar/ Oman air staff, but no one was there.
Didn't receive my luggage til today after lapse of about two months. Had to spend a lot of money in buying things due to non availability of luggage.
Qatar airways is not ready to listen to me. My complaint number is CAS-819762-M8Q5V2.
Please let me know what should I do?

To who it may concern,
I sent this message already many times to different departments of Qatar airways. I'm still waiting for response. I didn't get any support or help. I'm very disappointed and hope it will change.
The message was:
My (Josh Carubia) phone went missing whilst travelling with my family 3 children and partner (Emelie) from Malaysia to Germany. On the 18/06/2017 departure from Malaysia at 10:50 am flight number qr 857.
I made sure to turn my phone off when the captain asked at the start of our journey in Malaysia. Then placed my phone in the compartment where the on flight information is kept and I think it's important to point out i was in the front row. At the end of the journey emelie and I were getting our children organised emelie checked each compartment pockets and seats twice whilst I looked after our 3 children. Then I also checked for all compartments and seats for any of our belongings . We made our way to our connecting flight in Doha and noticed that my phone was no longer with us. We checked with the ground staff and it didn't show up, we believe it was stolen whilst I was busy trying to settle my 6 month old son.
Please if it shows up some where let me know. It has really wrecked my family's trip to Europe we now can't access my emails and banking. I hope you manage to contact me soon. I need also a report from the lost and found department for my travel insurance. Please contact me via my partners email: eme.[protected]@yahoo.de
Thank you for your time
Joshua Carubia

Sent from my iPad

We traveled through qatarairways on 25 June from MCT to NJF
When reached NJF airport, we didn't find one of the baggage there, when compliant the at lost and found, they told us it was left behind the in Qatar
Almost 3 weeks has been passed and still they haven't followed up our complain and are suffering a lot due to their mishandling. I hope they would improve in future.

dear sir
this complain i am writing to you regarding the delay flight on 12th July, which was shedulled to departure 2.15 am from doha qatar flight number-qr 664(qatar airways) to sri lanka unfortunately the officers from the bording department announced the flight is delay for half an hour and then the fligt departured at 8.30 folowing morning also there was a annoncement
the delay is due to a technical fault which normaly shoud not because the word technical fault is panicable to the passangers due to this worst situation
i am totaly dissapointed with qatar air ways, lack of sleep mentaly affected
and iam not back to the normal situation yet i hope that you will realize
i am expecting a favourable reply and solution for my life helth and safety

My daughter daully singh travelled in qatar airways e ticket booking no. 157-[protected] on 12/07/2017 delhi to memphis usa. on arrival at chicaho airport ord flight no. AA3522 has been cancelled without any information to me as well as my daughter. However no accommodation and meals have been arranged by airlines. Kindly tell me why should above facilities not provided to my daughter. who will pay extra burdon of money paid my daughter on accommodation and meals. Since my daughter has expended a sum of rs. 10000 due to negligency of your airlines, may be refunded in my bank account as early as possible otherwise i will complaint to mnistry of aviation india so that your company can be suspanded to fly in india
Thank you
Happu Singh
Father of daully singh
Mobile no. [protected]

Morning,

It was the first time we flew with Qatar airways (we were a group) AND
THE LAST TIME.
Your airline don't accommodate us if we must sit and wait at the
airport for 7 hours. We had to sleep on the floor.

We received our suitcases back and two peoples suitcases were damage
beyond repair.
We had elderly people (69 and 68) with us who sat very uncomfortable
for 10 hours and we asked several times for them to be accommodated at
the exit or bigger leg space seats. It was ignored.

In our country we HAVE ALLOT OF RESPECT FOR ELDERLY PEOPLE and have
benefits for them to accommodate them to be comfortable.

Thank you

Melanie Prinsloo
Member
Surefin Consultants cc
Cell.: [protected]

Dear Sir/Madam

I have just returned from my holiday and am not happy with the service and handling of my pushchair. This is the 2nd time I have flown with you and you have either broken or sent my pushchair on the next flight. The service to the Maldives was terrible. I had to ask 3 times for water for my baby! If someone could get it touch with me ASAP that would be much appreciated to discuss this further.

Mrs Saniya Butt

Date:04/07/17 to 06/07/17 pnr number:mck7yy I returned from italy (fco) to dac via doha we have four bags.2 new and 2 old one of the new bag's lock broken and one of the chamber's chain opener broken. and very interesting thing is one of my old bag (3 side damaged) for that at the time of boarding I have given 3 signs. my contact number +[protected]