[Resolved] Pyretta's Lair — Scammed
I would like to warn others about my dreadful experience of Pyretta's Lair this summer. They accepted my payment of £273.73 on the 4th of July (seven items were ordered) yet they still haven't resolved my order it's the 19th of Sept today!). Pyretta's Lair took 29 days to post anything and failed to send me three of the items at all! Out of the four items I did receive, I kept one - returned three (Royal Mail Signed For 1st Class which they received on the 14th of August with a letter) and I have received no refund for a total of 6 items. Just to clarify that’s:
CLOTHING: £248.74 - one dress £31.19 = £217.55
SHIPPING: £24.99 - (3 x £3.57 for items that never arrived) = £10.71
TOTAL REFUND OVERDUE: £228.26
Already an absolute NIGHTMARE because of the missing items and time-scale - it then gets even worse! Louisa then had the audacity to resend me 3 returned unwanted items 29 days after I had returned them to Pyretta's Lair!
Yes - 71 days after I initially ordered them I receive three unwanted dresses back in the post! UNBELIEVABLE! Not to mention unprecedented in my years of shopping experience. And to this date they still haven't refunded me for the missing 3 items they received payment on the 4th of July! I have reported them to the Citizen's Consumer Advice Service and unsurprisingly it's not the first time they've had a complaint about them. I remain £228.26 out of pocket with three dresses on my dining room table that don't fit me. Until this is resolved, I will in the meantime share my experience of their shockingly bad customer service and will warn others not to purchase things from them.
I tried to politely request a refund on their Facebook page because of them being so difficult to contact and I think I’ve just been blocked. I also noticed previously the tail end of what looked like other negative comment/complaints about their trading and customer service removed.
I hope this information can be put to good use so that others don't fall in the same trap. Yesterday I found several online complaints on one site in particular - such as a customer had paid £160 and received nothing, that the website was a scam and that someone's refund hadn't been received until five months later. This morning those particular posts have been taken down (having also added my experience). Perhaps they no longer wish to be associated with Pyretta's Lair which is fair enough but it means people have less chance of seeing other peoples warnings.
The company did everything to try to resolve the issue, but after several attempts to contact the complainant, no answer has been received. Therefore the complaint is declared to be untrue.
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