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Purolatorshipment not received on time

Ordered something off Amazon for same day delivery. Was scheduled to ship September 28th however it was delayed because the driver was unable to locate my house. That is ridiculous as no other courier has had a problem before. Purolator rep told me now I would not receive my item until Tuesday Morning- that is 3 days later than the scheduled date. I need an explanation as to why purolators drivers are not trained to follow address and locate customers houses. Shipment should not be delayed because a driver has failed to locate the house. I need something done because I chose same day delivery for a reason because I needed the item the same day, not 3 days later.

  • Purolator Customer Care's Response, Sep 30, 2019

    Hello,

    We are sorry for the issues with your delivery. If you still require assistance please email us with your tracking number to customer.[protected]@purolator.com.

    Thank you,

    Vanessa
    Customer Care Team
    Www.purolator.com

Ra
Sep 29, 2019

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