Purina
reviews and complaints

I am shocked by how much water there is in your product. This is my third time contacting your company. If you emptied a can of food in a colander it would not be surprising how much water there is to the meat product. You should be ashamed. In your message you say that enjoy cats well thats hard to believe. I am going to use another company for my cat. She is my best friend. Go and check your manufacturing and see what you are selling to the public. Its horrible and very sad. Hard to believe you advertise that you have a great product when its more water than food.

Kathy Forget

I have been purchasing this food for duck retrievers, since 2002. We have been a loyal Purim's family for several generations. Recently, I have noticed the bags no longer have the taped opening. The last few bags have been a nightmare to open, even with knife or scissors. Bags seem to rip and dumping the bag trying to fill the food caddies. Not trying to be a complainer, but you should research easier opening bag. I'm having trouble wanting to continue purchasing and using, due to product getting dumped everywhere.. just a suggestion..

Did you fire you quality assurance department? I've gotten several cases of various variety canned food and in each case several canned were badly dented and some already popped open. So far I had to throw out at least 10 cans. This was not done in shipping as the dented cans were in the middle of the case. I have been using your product for at least 20 years and have not had a problem with it. I purchased these cases from Walmart, Target and Chewy so this is not an isolated incident. It made me angry because this time I lost 10 cans of various food. I'm sure that this complaint will go to some dead ears.

Your package clearly states 16 chews... This is 100% false! I have bought multiple bags of these bones ol my to find that after buying a couple of bags that they came out as uneven being I have two dogs. I was coming up short one chew bone on both bags.. Since then I have bought 5 more bags and low and behold.. Only 15 chews in every bag... Shame on y'all..

My dog has an obstruction in his esophagus from Busy Bone product. The product is unsafe it turns into gelatin and obstructs dogs GI tract. This is not a rawhide this is a synthetic product that is not being digested and causing grave problems for animals. The majority of time you get by no problem but now my dog has a problem ever since consuming this bone. Purina please remove this dangerous product from the market.

I have two cats and we've been buying Purina Cat Chow Gentle for about a year and have had no issues. Yesterday I bought a new bag of Purina Cat Chow Gentle and fed it to my cats this morning and very soon after eating both of my cats started profusely vomiting up solely the cat chow kibbles. My cats proceeded to vomit throughout the remainder of the day. I am never buying Purina products again as it was obvious the cause of my cats' discomfort...

My cats have been eating Fancy Feast Seafood Pate for years. Only recently, each meal has made them vomit afterwards. I am reporting the lot and expiration dates of the 3 varieties in the box.
Oceanfish & Tuna Feast: 91371160L21650646 Exp:May2021
Cod, Sole, Shrimp Feast: 91391160L11331112 Exp:May2021
Savory Samon Feast: 91251160L21660220 Exp:May2021

As of note: The Lot numbers are on the cans but not on the outside of the boxes.

Product Information (Best Buy Jan 2021 [protected] 1031L01)
Date 10-23-2019

Purchased a bag of Simply white meat chicken and whole oatmeal recipe. As I have numerous times before of which my cats have eaten just fine. However, after I opened this bag and fed it to my cat she started acting weird. Shortly after eating she begun to vomit convulsively. After 10 min of barfing my cat was shaken. After a couple of hours she tried to eat some more, quickly vomited that up to. I've had to go and purchase another bag of cat food. The cat seems just fine after eating from another bag of cat food. I'm complaining to notify you that perhaps there is something wrong with the batch of food this bag came from. I would like a refund of the cost that I had to spend on a 3lb bag of cat food I'm not comfortable feeding to my cat.

Today I opened up a 12ct box of the beneful tubs to find one has been opened and thrown back into the box where it's has reached other containers. I am very displeased to see this, as it makes me consider switching to a dog food that isn't near as easy to access as simply pulling back tin. Very disappointed. Assuming it was returned to the store this way, but not positive.

Just want to bring this to your attention.

Over a week Ive been following up with Shrenik -[protected] and now Ive been told that we cant supply to your store now since we have an agreement with a store named Ankita Pharma in vasai west that Purina will be only supplied to them. I am sorry to say but if this is how the Company's policy works then other retail stores here wont be able to procure your products thus impacting your sales. I was pretty much interested in procuring Purina at my store but seems like Pavan & Shrenik both are least interested to have any formal meeting with me since they already have an agreement with Ankita Pharma to procure Purina on the condition that it should b available only with them, not at all an ethical approach from Nestle Purina Team

Highly disappointed.

I have given my small dog Purina Bella for years. This morning I found something in there that I had never seen before and I'm certain this thing would not be found on a filet mignon. I thought someone should know. It was purchased at the Publix in Gardendale, Alabama. I have the can at home should you need more information.
Becky Lopez
stinker.[protected]@gmail.com

We routinely purchase the mixed boxes of Friskies Poultry for our cats & have never had any issues. However, in this most recent box, we had four cans that were filled with a small amount of murky liquid & a lot of air. The cans felt noticably lighter & popped loudly when opened. For a product at this price, receiving unusable cans is not only disappointing, but unacceptable. I have attached photos of a freshly opened (not expired) can for reference.

I have bought this type of food for my pitty since he could have adult food 1.5 years. This last bag had a huge bunch of tiny moths hatch from it? I was mortified! I keep my dog food in a closed sealed container the minute I open it. This had to be from the production plant. I had to throw away the entire bag (as you know, this is not a cheap bag of dog food).

I feed my dog a half a can of your High protien dog food. As I was saving the other half, I noticed a white chunk of something in with the food. It also streaked white. My dog was already eating what I put down. When I saw this, I stopped him and threw it out. It smelled fowl, really bad, and my dog is now sick. I'd like to know what this was! It looked like mildew and smelled worse.

Fancy Feast Grilled Chicken is the only cat food my cat will eat. Lately I noticed she would run to her bowl as usual when she heard the top open but she would smell the food and walk away. A few hours later the food was bright red and looked like blood. I checked my cat for blood (none found) and threw the food away. Next several cans turned the same color and she refuses to eat it. I now have a whole case that is apparently bad!

We bought a bag of this dog food last week and began feeding it to our dog. The other day our son showed us a piece of food that had a web attached to it and we thought nothing of it except that he dropped it behind something that had a spider web. Tonight, we went to feed her and found worms crawling around the cup and the food in the bag! His is the first time we have noticed this and will be getting another bag through the store as they feel bad. We will be checking this bag very closely!

My husband and I recently purchased a large bag of the above referenced dog food. I opened the bag and scooped a scoop into my dogs bowl. I noticed small bugs. I then looked in the bag and noticed more bugs. My husband dumped the bag in our storage container and it was infested with these little black bugs. I am not sure how they got there and if it's the manufacturers problem or the grocery store where we bought the food. We have contacted the store and they are resolving the issue and making it right with us. I just wanted to let you all know as well in case there is something going on at the plant where the food is bagged. We love Purina and continue to purchase your dog food but wanted to make you aware of what happened with us.

Je suis fan de votre litière Yesterdays news et je comprends le concept du respect de l'environnement mais l'emballage est très lourd et le sac ne résistes pas au transport.Il déchires très facilement et je ne peux me rendre à mon domicile sans mettre du scotch partout, ce qui va à l'encontre de zéro déchets.Le sac se manipules très mal
Modifiez votre emballage ou faites des contenus moins lourds.Je ne suis pas la seule je suis certaine et cela me fait questionner si je me diriges vers une autre marque qui offres un produit similaire mais dans un emballage plus transportable.
J'ai évité le service à la clientèle car je ne parles pas l'anglais mais je souhaites être entendue.Merci

I called purina about 4 months ago asking what would cause my dog to get diarrhea everytime I got to the bottom of the 4 lb bag? The first time it happened I couldn't figure out why my dog got diarrhea that lasted for a day. It was the bottom of that bag so I opened up a new bag ans once again when I got to the bottom of the bag, he got diarrhea for a day. I opened a new bag, the diarrhea went away till the bottom of the bag. I started thinking about this coincidence and it did it with a 4th bag in the same way. I didn't save the 1st bag but had saved the small remains of the others just in case I ran out I would have some to feed my dog till I got to the store. I called their customer service and gave them the codes from the 3 bags I had, told them what I had noticed etc. They sent me a coupon which was nice but I had been more concerned about why diarrhea that went away when I started each new bag. Well, I have bought several bags since that rime with no problems. The last bag I bought was maybe 12 days ago. The dog was very weird about eating it. He wouldn't eat all of it and everyday he would eat less of it. Then one day he wouldn't touch it at all. I thought maybe it was hurting his teeth he was an older dog etc. So I moistened it with water he ate some but left the rest. Well I picked up some wet food and offered him that and he ate it like he was starving to death. Knowing you are not supposed to just switch foods I didn't start just giving him the other food but mixed in some wet with the moistened dry and he basically just ate the wet food out and some of the moisted dry but then started vomiting up mostly the dry food. I went to petsmart to see what I should do. They suggested wet and dry science diet which he wouldn't eat at all. And so it began he wouldn't eat anything. Was drinking lots of water after contiuous vomiting and then wouldn't even drink water. This was all in the last 4 days. Last night I had him put to sleep. He wouldn't eat anything I tried nor drink any water. He wanted to drink but he wouldn't. Just kept vomiting now just bile and still having some diarrhea. He was getting sicker and sicker didn't touch food or water and now my dog is dead. Thinking about the events it all began with the last bag of the Purina little bites. I have the bag and I intend on calling Purina in the morning but I truly believe it was this last bag of dry food that the changes all started to happen.

I always buy the large Dentalife dog 18 pack of chews and over the past few months I have bought at least six bags and three of them and instead of having 18 chews in the bag there were only 17. I have two dogs so they each get one and that is how I realized I was being shorted a chew. How are these chews packaged? Is it human error or machine error? Thanks!