The complaint has been investigated and
resolved to the customer's satisfaction
Pure Fitnessaccounting flaws

Pure fitness entered the wrong expiration date on my membership then started calling me and asking about late dues and added fees for being overdue. I have gone to the gym and they look up my account and keep telling me sorry it will be corrected. 42 days later when I go to the gym and swipe my membership card it says (see manager) they advise me I, m overdue then I explain and they confirm but nothing is getting resolved I also get members calling me at home to collect. DO NOT JOIN THIS GYM THEY USE A 3RD PARTY ACCOUNTING COMPANY ABC FINANCIAL AND ARE A NIGHTMARE TO RESOLVE ANYTHING


  • Gr
    green411 Dec 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    We did sign up there but paid in full. Now they keep taking money out of my mothers bank anyway and can't get them to refund or stop. Did you ever get this resolved? I am at a loss.

    0 Votes
  • Gr
    green411 Dec 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My daughter joined Purefitness in phoenix in August of 2010. My mother paid her membership in full for 18 months. Since she enrolled Pure Fitness has drafted $101 dollars from my mothers account. They will not refund the first two $19 drafts because they merged with LA Fitness and they keep saying they will refund the other money but instead of refunding the money they keep taking more. We have talked to four people about this problem we keep moving up in the chain of comand but we finally got to the top and were told we would not be getting a refund! As of December 28th 2010 we have no credits no sign of them stopping the bank drafts and have been baically told too bad!

    0 Votes
  • Ei
    EIleen K. May 28, 2010

    My husband and son joined Pure Fitness. After 9 months my husband called to cancel membership. They wouldn't take cancellation over the phone. He went in. They tried to strong arm him into continuing. He did not. They wouldn't cancel my son's, even though it was being charged to our credit card, until he came in a told them he wanted to cancel. He did. They never stopped charging him and 3 months later we called about it and they said he had to sign a cancellation agreement. He went in again. Filled it out and signed it. It is clearly labeled cancellation agreement. He listed all the reasons he was canceling. The place where he was shown to sign it says he has connected with an Employee and advised to the benefits, , etc., etc., sign here, which he did. It is buried in this paragraph that they say he is continuing his membership! They continued to charge him (me, actually) for another year and a half. THis form titled CANCELLATION AGREEMENT IS CLEARLY meant to be MISLEADING!! THey refuse to give us a refund. Needless to say, my son has only been there in the last year and a half to cancel it


    0 Votes
  • An
    AnitA22 Sep 29, 2009

    That's right. Pure Fitness uses their "personal trainers" to go out and actually recruit members from stores and shops in the vicinity of their gyms. They seek out women, and since these trainers are usually large, muscular men, they intimidate their prey into signing up for a membership which they claim is not a contract. Guess what. It is.

    Once I became aware that I was contractually obligated to pay Pure Fitness $66 per month for a year, I was pretty upset. This "personal trainer" (read used-car salesman) had smooth-talked my wife into signing up for what he called a "month to month" membership. He specifically said it was not a contract. He even had the audacity to tell her that because I am a military veteran, I would get a discounted rate. All lies!

    When my wife called to try to cancel our membership, she was stonewalled by a number of rude receptionists, but she finally got to talk to a company accountant, who for her part was polite and helpful. She admitted that many customers had made similar complaints about the exact same employee who signed up my wife. Supposedly my account was canceled because I am a military veteran and it was wrong for them to lie to my wife about the discounted rate and "month to month" membership. I just got a bill the other day for another month of service. And so the battle continues...

    0 Votes
  • Si
    Sick and tired of the BS Sep 25, 2009

    Yup! There is so much sleeping around going in those clubs. I'd be curious to know which club you worked at. Maybe one of the rapists they currently employ tried to hit on you too. Sleazy Clubs! Sleazier managers! There's obviously a lot of corruption in that company. Check out their's God this, and God that, but that reality is, they are a bunch of greedy, depraved a-holes. Ask how many of their managers ended up getting divorced because they were sleeping around with either employees or members. Rumor has it, it's the majority.

    0 Votes
  • Co
    cockroach Jul 08, 2009

    Dec. 4th. 2008 I had stopped by Pure Fitness 91st. Ave. & Northern to check out their facility. At that time I was looking for something closer to home. The facility was not
    ready to open and was under construction. I met with a fellow named Shane. He took me through the building and explained the programs. At that time I told him all I was
    interested in was the use of equipement as I had already been through the programs at Golds Gym. At that time I explained that it was to close to the holidays and that my
    credit card was over its limit. We filled out a membership form and I told him at the time I was not ready to join and would come back after I paid down on my card. He asked for twenty dollars to hold the membership discount. I charged it, not even knowing if that would be accepted. It went through. I left there with the understanding that I would return later after the first of the year to join. For a couple of months I had put this project on the back burner. Money was still a problem, I had just retired and was having a hard time making ends meet. Feb. 2009 I placed a hold on my card to curb my spending habbits. Shortly there after I receive a notice from a collection company,
    ABC Financial Services. At first I thought it was just a mistake and threw it away. The following month the same, I called them and told them that there was some kind of
    mistake and that I wasn't a member of Pure Fitness. The following month again, and again I called and explained the above Dec. 4th. outcome. May I started getting calls
    from ABC, everyday, none stop. This time I went to Pure Fitness and told them to get it cleared up. At this time there had never been any mention that I was a member. I never received a notice in the mail or a membership card, not even a call from these people. I had previously understood this would be taken care of later at my choosing. I had never stepped foot into Pure Fitness since 12/4, or used any of their equipement. This should have sent up a red flag for these people and contact me, nothing. While at
    Golds Gym they would call you bi-weekly with programs or just to see how you were doing. From these people nothing ? Last week the straw broke the camels back, one to many calls from ABC. I went back through my credit card records and was amazed to find that 4 weeks after 12/4 they charged my card. The 20.00 on 12/4 to retain the
    discount cost, another 174.30 on 12/31, 2/06 another 25.28 and again 2/16 10.28. I went back to Pure Fitness and told them I never gave them the OK to go ahead and that at the time (12/4) I told Shane I would come back later. They told me there was no notations on the membership form and that I had signed it, and they were in there
    right to do so, 4 weeks later? I told them we could resolve this by refunding those charges. They told me no way. I believe their rep ( Shane ) went ahead with this membership to claim a commission at my cost. To this date, June 30th. I have never used any part of this facility from 12/4. I had never been told that I was a member or
    received anything in the mail to such. Had I been notified early on I probably would be using this this Fitness center and we wouldn't be at this point. In face of this I wouldn't
    use this facility now even if they gave me a free lifetime membership, this is appalling.

    0 Votes
  • Di
    Dissapointment May 12, 2009

    As an ex-employee of Pure Fitness I'm incredibly sorry anyone had to go through the cancellation nightmares and misleading answers from the employees. I was a front desk receptionist so I knew everything that went on. I can honestly say that I loved (past tense) Pure Fitness. I loved the people, the employees and how they treated members. I remember how the trainers and sales consultants use to give reprograms (free workouts) to show you the equipment and what worked best for your goals. THEN they would try to sell you on their services or supplements. The environment was so "average-joe" feel so I never felt self conscience. It was a blast and we had minor problems but then our general manager got promoted and all went to hell. The old general manager made it feel like it was the best place to work even though it was a crummy pay, no benefits, and slave hours. After he left it was like the veil was lifted and we all saw how Pure Fitness truly operated. The "Original Crew" as I like to call it, were good hard working people. They hated pressure sells but it was their job. At the end of the day we didn't feel so great about our checks and how they had to sell but at least we knew how to costumer service the hell out of our clients. Finally we ALL got feed up with all the politics and drama that came with the job and quit (I was only there for 3months!).
    Now every time I walk in to workout (because I’m still under contract) no one says hi, no one tries to help the people that have no clue on how to use the machinery (they no longer do reprograms unless you look like you can afford training sessions), the front desk is useless and unaware of anything! I know that the Original crew WAS certified and KNEW what they spoke of when they talked about nutrition and physical health. When I over hear the trainers speak now, of how to workout, I want to laugh. They have little to misinterpreted knowledge, they’re not professional (they’ll goggle and flirt at the opposite sex…while training you!), and the coordinator (which deals with billing) will never get back to you unless you owe them (actually that has never changed).
    So word of warning:
    -If you’re going to join gym make sure it’s because:
    Being at the gym is more appeasing than home, it’s more cost effective than buying your own equipment, you LOVE the atmosphere, and you don’t mind little to no help.
    - When it comes to any contract read it in full and don’t let them bully you into signing quickly. Ask to take it home and read over it if you feel uncomfortable. Ask many questions and please, please read the fine print!
    -The "unexplainable-non-notified-charge-up-fee" is in your contract. It allows them to charge you more than what’s written in your contract or month-to-month contract because of inflation. ALTHOUGH, legally they are NOT allowed to charge your account for a new amount until you are notify of a change AND before you fill a new EFT slip (were they make an imprint of your card so they can do and auto withdraw from your account) to APPROVE a new amount.
    -For cancellations:
    ALWAYS send 3 letters in order to cancel your membership and keep hounding them. I know it’s sad and a hassle but it’s a must. If possible, try to go into the gym, speak to the general manager and coordinator, have him/her take care of it (It might go through faster). Also, If you know your contract is up cancel it immediately because if you don’t it will roll over to a month to month fee (which is more expensive and is legal, it’s in your contract).

    BEWARE of PURE FITNESS! This was one experience from one club but they all operate the same. I cannot speak for everyone, but my experience left me with a bitter taste and horrible disappointment in how they treat their clients and the employees (Original Crew I worked with). As far as money issues go; be strong willed and don’t back down. These managers make an art out of selling, so they will try every way in order to make you stay or find a way for you to pay you’re so called “late dues” (avoidable if they would’ve processed things correctly in the first place).

    0 Votes
  • An
    Angry Pure Fitness Customer Mar 10, 2009

    Pure Fitness doesn't give a flying @! about their customers once they have made the sale. My fiance and I went to the gym to sign just him up for one year. We were pressured and hard sold into signing both of us up for two years to "lock in the rate" and assured that for many life events it was easy to get one or both of our memberships canceled or suspended for a period of time. After two moves, a little over a year and many other life changes...getting to the gym hasn't been realistic. Both of us are having an easier time working out at home. We are also along with everyone else going through substantial financial hardship. We were informed the only way to cancel our membership was to pay all of the monthly dues through the end of our contract up front! WTF?? I just got off the phone with them wanting to know why our auto-debit went up by $2 with no notification or explanation and was told that she "didn't know" and perhaps I should call such and such. If I could have reached through the phone and throttled her I would have. We are paying for a service we neither want or need and now they don't want to be bothered to find out why THEY are charging a new amount on my card?!!!

    I am incredibly angry and will never use this gym again once our membership is up. And don't be fooled..any rate they want you to "lock in" will be offered again the following always is. Don't give them a reason to get into your bank account for an extra year.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.