Puma
reviews and complaints

I am a 71 year old veteran golfer who plays approximately 75 rounds per year. I purchased a pair of Ignite Golf Shoes from the Christmas Lake golf pro shop in September of 2019. I chose these shoes because my Adidas were going on 2 years old and showing some wear and the ignites felt comfortable. I do not remember the exact amount paid because I used winnings from several ProAm prizes moneys to purchase these shoes. I think the Pri let me have them for around $100. I wore these shoes about 5 times between October and The end of December. My wife and I spend 2 months in Florida every Jan/Feb and I play a lot of golf. During the month of January, I played 10 rounds of golf in the Ft Myers, Florida area. After about 8 rounds I began to notice a soreness across the top of my foot near the toes when I got done playing. After the 9 round, I thought it may be the puma shoes that were causing the pain. I honestly think I may have the beginnings of a stress fracture. I wore my old adidas the 10 round and my foot felt much better. I am curious if there been any other issues causing metatarsal discomfort. I would like to get some kind of credit for these shoes because they will not be wore by me in the future. Please advise if you can help.
Randall Calvert
[protected]@gmail.com
7541 Ridgeway Avenue
Evansville, IN 47715
Florida address thru February
18269 Columbine Road
Ft Myers, FL 33967

I bought a Puma Shoe from London, UK. I live in Australia near Sydney nowadays. In the last couple of years I hardly used my shoe for 10 days. Now the upper part of the shoe looks very good. However, the downside is breaking down automatically. Please see the images. Rather than giving a public review, I want to share it with the company to rectify their problem & provide a good service to their customers at this moment.
Email: h.[protected]@gmail.com

I bought my shoes at a store back on 03/02/19, and only use them to go to work, and is a sit down job, and around. I don't work out in them, I don't play sports or do anything to get them to start peeling the soles around 09/2019. I found the customer service email customerservice@puma.com, and gave them the picture, and store receipt on 10/14/19. I received a case# of 2199721 which was closed, and gave me no reason. I called, and spoke to a supervisor by the name of Laticia on 11/05/19, so they open another case# [protected] to see if they can give me something better than 30% online purchase since I bought my shoes at a store.
I called back on 11/08/19, and state they are still reviewing it.
So I waited to call on 11/14/19, only to find out it was closed with no reply. I was forward to a manager named Jannie who gave me a case# [protected] explaining 30% is the best they can do as ware and tare. I'm sorry, but I have Walmart shoes that last longer then these shoes for just waring them to a sit down job. Puma should stand by their product, and definitely be able to give me something to go to an actual store as a replacement. I will never get another pair of Puma. I was just trying to get another pair to last another 6 months. I receive 2 30% off replies. I will give them to someone else. Not everyone buys their shoes on line.

You should be able to get the copy of the receipt and picture from the case #'s

Thank you,
[protected]
[protected]@att.net

Stuart Rios

My name is Charles Owens I am having a serious issue about the leather puma shoes meaning inside tongue in the shoes moves when you walk and it does not stay in the middle long and also have a squeaky sound when you walk it sound like walking out of water of something these shoes need a recalledy lawyer will look at this matter thank you I am very upset I am a big fan and this is not right

Right trainer at the back of foot has sharp piece tht sticks in back of food it can't be seen but u can feel it's sharp and sticks out. The trainers are a year old but have only been worn 5 times so I can't return to shop.
Please see attached photo ehich shows area in shoe which has made my food bleed.
Please contact myself on

Lindsay Richings
4 Selwood place
Blackfield
Southampton
So45 1fa

[protected]

I bought a white Puma T-Shirt at Menlyn Mall on the 29th September 2019 the T-shirt was still in it's plastic bag, so I didn't see if there was maybe something wrong. As I left the mall on my way home I stay in Nelspruit Mpumalanga, I opened my bag to check my T-Shirts I bought then I saw the white T-Shirt has a cut in front and at the back, so I called Menlyn mall and the said they can't do anything for me I must bring is back. But know I must drive 3 hours just to return a T-Shirt ? My email [protected]@gmail.com

I have always bought puma rugby boots for my husband as these have always been most comfortable. These are not cheap and therw has not been a pair that has not broken.in the ladt 19 years we have purchased a pair a year.. All broken. This year my husband has asked me to look into a different brand. From a loyal puma customer, this has surprused me. Times are however tough and we cannot keep buying new shoes due to them breaking.

Hello, while at the swimming pool this evening (6/8/2019), the strap came out of my right flip flop almost causing me to fall. These flip flops are relatively new and I had expected more from Puma. I have two pairs of flip flops and I wouldn't be overly confident in using my other pair. My email address is [protected]@yahoo.co.uk

I would appreciate a response from Puma.

Many thanks in advance.

Paul Flattery

I recently purchased this backpack and only used it twice. On the second use the zipper fell off and the stitching started to unravel. Even the the zippier straps started to fall apart. Also, the main zipper is so loose now, it may fall off too.I am afraid to use this backpack anymore because I may lose things. Unbelievable poor quality and zero quality control.

We bought two times basket shoes for our kid. The first one was broken after 2 months. As our boy liked to get the same shoes, we bought a second one just before our holidays. After 5 days, it was completely destroyed while brand new (look the sole is not used at all). This is not acceptable to get such pour quality product for a brand like Puma. By this claim, we ask for the refund of one pair for the full price of 49 eur.

Best regards,

P. Flamant
[protected]@yahoo.fr

I bought the tight on the 5 May 2019 @ 13:29 everything came to R3010, i paid with my debit card, I worn the tight once on the 7 June, my friend told me that the tight is torn, I phoned the store on the 21 June and I spoke to Sam who advised that I must bring the tight back, they will speak to the manager in charge, I asked my friend to take it back for me, the manager in charge by the name Leroy refused to change it, he told me that the tight has been washed, I told him that it was never washed, I worn it once it must have been the manufacturer fault or the material is not a good quality, I have bought couple of tights which it never gave me problems but only this specific one, I am so disappointed with the service that I received from the manager, I told him that i lost the receipt, he told me that he can't assist without the receipt, but i paid with my card, which i believe they can trace the receipt on their system, but they were unable to, the purchase is not even 3 months old but it's untraceable, not sure which kind of people get assistance because I have witnessed most people been assisted with their similar problems but I wasn't, or do I have to know anyone in order to get help, I would like this to be looked into as this is unacceptable, I have paid a lot of money for something that only lasted a day. I need my tight to be exchanged or refunded

Hi
I purchased your above product recently. On my first use they ripped on the front toe section after only a couple of minutes of play. I've almost always worn puma, with the P Kings being my No. 1 boot of choice for years. These current boots were a massive let down.

I tried to return them to the store but they have directed me to contact you directly regarding replacement or remimbursement.
Looking forward to your reply
Regards
Ciaran

E - [protected]@gmail.com

HELLO,
My name is Corina and I am from Romania. I bought a pair of sneakers from Istanbul last month and I wear it maximum 6 time. The issue occurred at sole from the first wear.
I can not go back in Istanbul at the store to make a complaint and to request money back because it was a vacation there. My friend also bought an identical pair same day, same store at the same time and she have the same problem. I think the issue is at this model not at costumer use. I look forward for your support and answer
Kind regards
Corina Buganu

I ordered these sneakers for my son on March 3 and received them about a week later. Upon trying them on my son loved them. They looked great. I was going to order them for my older son I liked them so much. I'm glad I didn't! I started to notice the sides showing wear very quickly. The more days that past the worst they got. I was so upset as we have never had a pair of sneaker have such a short life and be such an embarrassment in school! He doesn't even wear them everyday. Weekends at his dads he wears his other sneakers and has been wearing slides in the nice weather. So this is unreal! I bought him new sneakers today and have realized I should reach out to show my dissatisfaction in hopes to somehow have it remedied or at the very least report them problem as defective!
I am including photos and my purchase order. Please let me know anything that can be done.
Thank you.
Heather

Went online in usa to get item number 305921 03. Placed the item in pumas online shopping bag for online customer size 11 1/2 men. Came after puma sent email stating we held on to these items for you in my shopping bag. Called back to purchase the item, completely gone from online shopping bag. What sense does it make to place a item in pumas online shopping bag. Terrible business practice. Done with puma online shopping. Brown. [protected]@mail.com

I'd like to report an unprofessional and incompetent customer service experience I've had at Puma Canada.

On November 25th I placed an order at the Puma Canada website with three items (Order No. 00190-CA45458314).

The next day (Nov 26th) I got an email saying my order has been cancelled, without an explanation. I called the customer service to see what's going on. Th guy at the other end told me that one of the three items I had purchased went out of stock and so they cancelled the entire order. It should be noted however, that no explanation was given to me at any stage of cancellation and no compensation promised (which I find very unprofessional and unethical). If an item is out of stock why didn't the website state that? On the contrary, my order went through without a mess only later to be cancelled. If your website is not up to standards, the customers shouldn't have to suffer.

The guy also told me not to waste my time waiting for the item that went out of stock as it may take a long time to re-stock. (again a very deceptive statement- the item was re-stocked the very next day). He asked me to re-order whatever else I wanted that was still in-stock and then call them to get a price-match with my previous cancelled order(which was on sale and had a discount code applied). He also told me that a case has been opened on my name and gave me the case number for future reference:

CASE NUMBER: [protected]

The next day (Nov 27th) I went on the website to re-order the two items still available. I discovered that the third item was now back in-stock as well. I put all three items in my cart and placed the order. After doing that a while later when I checked the Order Status from my account it displayed: FAILED. I called the customer service again. I gave the customer service representative my case number for their reference and asked them why my order placement failed. They made me hold for a long time but couldn't explain my order failure. They said that their supervisor was very busy and couldn't attend me and promised that the supervisor will contact me the next day and took my number.

I waited for the call the next day but nobody contacted me. On Nov 29th I tried placing my order again. This time I got a notification at the top saying:

"Sorry, something went wrong with your payment. Please try a different payment method or contact your payments provider. If issue continues you can contact customer service."

I contacted my payments provider. I got a confirmation from them that there's nothing blocked or restricted on their end and so I tried placing the order again this time from a different browser, I then changed my laptop. But every time I got the same error and my order didn't go through. I believe I placed 6 orders that day and all of them failed.

At that time I also noticed that the amount which had been charged off my Credit card for the original order that had been cancelled had not yet been refunded. I then contacted the customer service again. The CSR couldn't help me in anyway and when I asked for a supervisor they said that there was no supervisor present. When I asked her about the refund that was due she explained that it usually takes 3-5 days in the processing and that I shall soon receive it. She took my phone number again and informed me that the supervisor will contact me the next day, positively.

The next day (Nov 30th) again nobody called. I tried placing the order again but it gave me the same error. So I called customer service again. I asked the CSR to talk to the supervisor. He investigated the whole issue again by himself for half an hour while I waited. Then after a painfully long time and much reluctance, I was transferred to a supervisor. I talked to Christine, I believe. I asked her whether my account has been blocked or restricted by Puma and why I'm getting this error. She wasn't sure why this was happening, but reassured me that she will talk to the respective department and resolve my issue the next day as they're closed at that time. She said she'll be in office at 3pm the next day and she'll straight away work on my case and give me a call around 3pm through her personal number. I told her that this is the third time I've been promised this and stood up. She was very sorry this happened and gave me her word that she'd be calling me first thing the next day.

Dec 1: Nobody called. I waited all day by my phone so I wouldn't miss her call but she didn't contact me.

I've had enough! It has been more than a week and countless hours of my precious time and my issue is still hanging. I really needed this order placed ASAP as I wanted to gift it to someone who will be visiting me shortly. Coupled with the inevitable delays in the transit, it would be useless to receive it after they're gone.

The CSRs and their supervisors are clearly stalling me, thinking I'm a fool. I talked very nicely to each person and I'm not blaming them for this issue. I know they're just the face of the company and this might be a due to a system error. But the handling of my case is an utter disappointment! Promising to deliver and then failing to do so(not just once). I can't be bothered wasting anymore of my time on this, however, I do want to warn the higher-ups in the company and the consumers in general, of how they will be entertained if they ever need come across the inept, negligent and deceptive customer service.

It is Dec 2, and I still haven't gotten my money back. I don't know what kind of an incompetent system you run but I want my money back! It's been a week! More than the average 3-5 days I had been told.

Ali Rizvi

Undersigned purchase a puma sandals from mancherial worth rs 2ooo but after arround 2-3 months there is a complaint in stiching in right sandals 'art no of sandals 34754oo1'... The problem shown to dealer but their is no satisfactory response obtained. Avoid purchasing pumsa...

My mobile No. is [protected]. I have purchased one shoe Article No. [protected] vide Bill No. 715 dt. 04.10.2018 from Puma Sports India Pvt Ltd, Phoenix Market City Mall, Bangalore-560048. At the time at purchasing your representative told us for a Gift Voucher of Rs. 1000/- Valid up to 12/10/2018.

Yesterday I went to same your showroom than they have send us to nearby your another showroom in VR Mall, Bangalore-560048, they told there is some technical problem in internet.

In your showroom of V R Mall, when we told them our mobile no. they told us it is valid for two days and it is expired on 06/10/2018.
Please look in to the matter-
1.They have not given us the any physical gift voucher, Why ?
2. When they told us valid upto 12/10/2018 then how can say in Other Showroom it
is expired on 06/10/2018 ?
3. It is the matter of Goodwill of PUMA.
4. I am the permanent customer of your Showroom in Phoenix Market City, My
father's Mobile No. is [protected].

Shubham Agarwal
[protected];
[protected]