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Publishers Clearing House / PCH.com
Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
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1.9 439 Reviews

Publishers Clearing House / PCH.com Complaints Summary

90 Resolved
340 Unresolved
Our verdict: When using services from Publishers Clearing House / PCH.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Publishers Clearing House / PCH.com reviews & complaints 439

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Newest Publishers Clearing House / PCH.com reviews & complaints

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K
8:10 pm EDT
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Publishers Clearing House / PCH.com product ordering

I have looked through pch products online for months now. I have never placed an order, even though, I am asked to constantly. Today I received 2 over size trash bags in the mail with a bill. I need to let you know that no order was placed, and how do I send the unwanted product back. I have since quit playing the pch games in my dissappointment. This behavior seems almost scandelous. PCH has lost not only my respect, but, my further interest in them.

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3:34 pm EDT
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Publishers Clearing House / PCH.com order of bug zapper and southern living magazine subscription

I received a bill for Southern Living magazine subscription for $21.? and another bill for a bug zapper. Both items I did not order. I only ordered the American flag pens. I already have a subscription for Southern Living from PCH ending Fed. 2020. I was willing to pay for that till today I see a bill for a bug zapper which I did not order. I order one long ago. I wish that you cancell both orders . Let me know what you are going to do. I know when I try to enter your prizes that some how I get an order/entry and I cancell same.

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11:17 am EDT

Publishers Clearing House / PCH.com scam

Hi my name is Denise Jones and I have a problem there is a person by the name of Kenneth G Seidel that is pretending to be with y'all this person has stolen my Facebook account with all my information and pictures of my kids and family and he's also useing my messenger profile with y'all pictures on it messaging other people telling them that they have won some money I think he needs to get in trouble for what he's doing that person has also text me calling me all kinds of name's if y'all can do something about this please let me know

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7:44 am EDT

Publishers Clearing House / PCH.com a fake federal program from pch

A man by the name of John Harris says he works for publishers clearing house. He says u run a federal grant program. I signed up, he asked for a fee of $300 but I didn't have that much so I sent $150. He said I was going to get $50, 000 sent to me on 5/3/19 at 8pm by UPS. It didnt happen. He says the IRS in my state which is Louisiana is holding it. He has been lying to me since day one. I have his phone number. My name is Crystal Davies. My number is [protected]

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6:37 pm EDT

Publishers Clearing House / PCH.com flower bulbs

Last fall I received the bulbs from my entry.
The tulip bulbs only four of the five came up and bloomed.
The black and pink irises only one came up and never bloomed.
The red strip iris never came up.
The purple irises only half are coming up but no sign of blooms.
I spent more money on these bulbs through pcs that I could have else where.
I am very disappointed with PC H and will let my family and friends NOT to order any flower bulbs.
I would very much like a refund!
Thank you.
Lyn Sheets
5780 N Eberhart
Harrison Michigan. 48625

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11:34 am EDT

Publishers Clearing House / PCH.com very poor service

I placed four orders. In one case it was a two item order.Only one item received but the invoice was for both items. Contacted customer service and was informed that the missing item was 'out of stock' just pay for the item received.No offer of an amended invoice.
Another order had a missing item. Again I contacted customer service and was promised that the missing item would be reordered. Again it was never received so I sent an. email to PCH requesting an amended invoice for the one item received.
Needless to say one was not sent. However I did receive an email from PCH requesting that I RETURN the missing item when received.
Upon checking my order details on line I saw that the missing item was simply cancelled and that a LATE FEE had been added to the invoice.
I was so disgusted that I paid but I never want to deal with PCH again.
Management should to get to grips with their ordering and customer service departments as their quality control is a disgrace.
Customer ID # [protected]

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3:02 pm EDT

Publishers Clearing House / PCH.com bell & howell tacvisor

The advertisement and the information on the box indicate that the "day & night car visor" can be seen through. It cannot and is no more useful than the regular visor. I wish to return it and not be charged. How do I do that? I had alwys assumed that anything produced by Bell & Howell would be of top quality and am surprised that this is not the case.

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11:21 am EDT

Publishers Clearing House / PCH.com 18 pc. nail file set

(1) I recieved the package but the product was ot in it. The envelope was empty.
Code MWK4
Item No. 54702M
Product Decription- 18 Pc Nail Set
Item Price $9.95
S&H- $4.99
Tax. $.90
Total Price $15.84
Customer No. [protected]
Order No. [protected]
(2) I am beginning to wonder after and the 12 years and the multiable no. of entries why I have not won something. I am beginning to think this is a scam for me to just keep ordering products. and after reading reviews I am becoming more convinced and skeptical. Then after recieving the empty envelope today I am some what convinced it is. My relative is a Lawyer and He advised me not to pay for this product but to let you know what happened.

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11:41 pm EDT

Publishers Clearing House / PCH.com item not ordered

I was sent an item I never ordered from pch.com. In fact, I have never ordered a single item through them. When I received a notification, I sent an email stating the above, and told them to cancel it immediately, that I would not accept the item; it would be returned to sender. I also called the 800 number, and spoke with James, who said it would be cancelled within 24-48 hours. Three weeks later, the item was sent to me. I did not sign for it. It was at my front door. I believe I have 5 days to return it to UPS without charge. but I have yet to speak with them.
Notification was on 4/24/19; I sent email to them canceling the order I never made.
Spoke with James at 800 number on 4/25/19. On 5/15/19 the box was delivered.
I would appreciate assistance in this matter.
I hate this company for trying to swindle me.

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stiles12
, US
Jul 24, 2020 1:19 pm EDT

same issue, bug zapper showed up today did not order, did not pay for it, but no return address to send back

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J
7:07 pm EDT

Publishers Clearing House / PCH.com pch lotto rip me off

i played the pch lotto on 4/29/2019 i played 3 times these are my numbers i played they wasnt never drown on this date right they had it on thair before the drowing took place that post to happened at 12:00am an they are not rewarding me my winnings 2.5 million mega prize i won this fair an i wont my prize ere is the photo of the drowing date when there system had an err an the pch costmer survice is refusing to reward me my cash prize jonathan falin

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4:15 pm EDT

Publishers Clearing House / PCH.com sweepstakes

Publishers clearinghouse claims you do not have to make a purchase. To increase your chances of winning... What a scam they have! I actually made a purchase from them.. And thus far they are continually sending me notices referring to the fact that they would like to see me place another one! And how it would be a shame if I lost out on the opportunity to win if I didnt... These people should be put out of business! I would be happy to be part of a class action lawsuit...

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Update by BeverlyDiurba
Apr 27, 2019 4:18 pm EDT

Just hoping others do not give in to this scam...people need to be throwing all mailed materials from these people..straight into the garbage...where it belongs!

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5:17 am EDT
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Publishers Clearing House / PCH.com slot, keno, etc games on publishers clearing house

Tokens won not being added to my total. This past 30 minutes, 4/23/2019 lost over 31, 000 in slots, etc. Yesterday, in one slot game alone, 8, 700 plus not added. And that does not include other token losses from that lengthy day of play...in past month, loss of 30, 000 plus/day, sites crashing, freezing, invitations to games... Since the 17th not arriving in a timely manner in my gmail. For eg, this early am I received those invitations that were dated the 17, q18, 19, th. That adds up to over 900000 token loss. Oddly enough, the computer actually subtracted my newly won tokens from my total, back to back twice. Since I noticed something odd in the past several months, I decided to watch. Also, the timing between games is excessive, the lines accorded as winning is random, not following, at times pch game play rules. Ok, not important, but, fair play should be followed since our playing brings in money for them
Please teach them how to add 7, 000 plus 9000 is not 11, 000. 8800bonus tokens means just that,,, not 900.
And very very very difficult to discuss things with them. A lot of dead end, wasting our time on dead end avenues. Bordering on scam?..?

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Update by Bernadettecapecod
Apr 23, 2019 5:20 am EDT

I share similar happenings as those above. Please, PCHouse, your losing customers. Sweep up the cobwebs in your sweepstakes

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B
6:21 pm EDT

Publishers Clearing House / PCH.com tomato rockets

Love tomatos and I'm good growing them...I bought 2 Tomato Rockets and received 2 free (4 all together)...I am a good gardener...1 never sprouted...2 were almost 3" tall, appeared healthy, and died over night...? what caused this to healthy plants...the last one is struggling...has 3 small scrawny seedlings...I never gave them anything but water as needed... I am a retired nurse/widow and I spent good money on these plants to be...I am requesting a partial refund and will contnue buying my tomato plants at Walmart...thank you for your time...Sincerely, Dawn

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8:56 pm EST

Publishers Clearing House / PCH.com sweepstakes entry

Pch is telling everyone about scammers using their logos and other similar letterheads or whatever they can to make you think it's them and alright to deal with them in some way so they can take money from you.
Pch has been really deceptive in making people think they have a prize waiting for you, even naming you as being on the prize winning list.
The problem is, they say you don't have to buy anything and it won't help your chances to win if you do;then they hit you with page after page after page of totally worthless junk that they couldn't give away.
Since you can't get to the entry page for all the ads that they throw in your face, I made the mistake of thinking if I buy something, I might be let onto the actual page to enter this famous sweepstakes. I was thinking no, buying something won't help you win, but if you don't buy, you can't get to the entry form. Now I owe $49.95 for a $2 flashlight. It quit working after less than a week. I have at least 10 flashlights that do work. That's how bad I needed another one. Just wanted to enter the sweepstakes, and after several times of trying I gave in and ordered it anyway, because I could not get to the entry page. You would think it would be easy for anyone, especially someone with a measured iq of over 150, wrong!
They know it's not worth the time, trouble, or money to package it up and send it back, so I have to pay for this junk or get my credit ruined. My credit sore is755, probably better now. If I refuse to pay, it's not going to help my score. I guess I don't have much choice. I worked hard to get a good credit score. Please don't make that mistake, like me.
God will take care of these people some day. I'm glad it's not me. Amen.
Moral of the story, clean up under your on doorsteps before you accuse anyone else of scamming. Someone will burn for eternity for this crapshoot they call a sweepstakes.
Nothing but another scam as far as I am concerned. I wish I had never heard of publishers clearing house. Thank you

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pfatts
, US
Aug 20, 2021 4:36 pm EDT
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These folks sent me a bogus invoice for something I never ordered. I've ordered two things from PCH. Actually fairly useful things. I've never spent more than $7.00 on either of them. Now they've sent me an invoice saying I owe them $35 plus dollars for something I never ordered. Not only that, but they say I'm in collections because I never paid for the thing I never ordered. Nice try. Not going to happen!

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Rhonda Raiford
, US
Apr 14, 2019 4:39 pm EDT

Have been unable to enter sweepstakes, please advise. . THANK YOU

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R
6:01 pm EST

Publishers Clearing House / PCH.com all their contests

Ive been playing their sweepstakes and searches close to everyday for about 7 yrs or more, have yet to win a penny !, im sorry but nobody is that unlucky unless the games are just impossible to win, then they have these drawings where you can buy your chances with the tokens you accumulate or win on thier games and searches, twice i saved over 5 million tokens an bought thousands of chances and still lost, ive got close to 10 million tokens saved, im gonna buy all chances on one drawing, want to bet i lose again ? plus have you noticed that hardly anybody wins the big sweepstakes of money for life, it always says the didnt do it right or something so they have a draing for the second prize whatever that may be, i mean come on is it that hard to do the sweepstakes for the money for life or what> nobody ever gets it.Definately would like to see a full scale investigation on every game and so called drawing pch has, i keep doing the sweepstakes cuz me and my family need the money, im disabled and am 60 yrs old living with my elder parents, its like why cheat people like us?

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10:50 pm EST

Publishers Clearing House / PCH.com gaming

I have talked with PCH Technical which has ADMITTED MULTIPLE times that a lot of people are experiencing not being able to view or play the LOTTO games. PCH has ADMITTED that it happened because of a third party sponsor video company that has installed at least one incompatible video on THERE site. Yet every oversees robot/person reads the script in front of them blaming MY computer (used 4 different ones), my cache, coolies and history (ALL been deleted- and 5 different computers would not have the same issue), my internet company (Have three different companies the computers all use), my browser (Have three different browsers on these four computers, have told me to "buy a new computer", and told me to send a screen shot (I have done MULTIPLE times, and will not fix the problem. This went on for FOUR months las year too before they fixed it! I won't go four months this year, as I will hire an attorney if need to to prove Consumer Fraud! GET IT TOGETHER PCH! IT IS YOU! SO FIX IT! It has ceased to be enjoyable playing your FREE games for tokens, and I do not think if you can't do the free games correctly, what makes me want to BUY products from you? Oh, and by the way; YOU ordered some cheap clothes pins FOR me (I DID NOT ORDER THEM) and tried to charge me sixteen dollars . I did not order them! DO NOT PLACE ORDERS AND CHARGE ME! THIS IS A SCAM!

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4:00 pm EST

Publishers Clearing House / PCH.com submitted $1 payment and was given insufficient funds... not the case $1 was available

there ad was also connected to some dating site..please make this right, I have participated in PCH for over 35 years...it will end on this note if this apparent scam is not made right and the phone produced..and as much as I do enjoy PCH, along with no longer subscribing, I will make a concentrated effort to discredit PCH as being no longer ethical in hteir dealing s with the public.

Kind Regards,

George Clark

[protected]@aol.com

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3:21 pm EST

Publishers Clearing House / PCH.com washing machine cleaner cleaning power

sounded good. thought I'd give it a try. waited forever for the order to arrive. it was sent from Seoul, Korea. tracking #LN530031327KR
US. declaration was $29.97. USD
they charged me $92.97 USD!
I used it for the first time yesterday. since it all in Korean, i could not read the instructions. i used my head as to how to use it. it made my washing machine dirtier than it actually was. it clogged my machine.
1. i would NEVER pay $92 for for a cleaning powder
2. the fact that in was in a foreign language, made it a little difficult for me. thought i was intelligent. maybe not!
3. no invoice invoice inclosed
i think that i was deceived. i want my money REFUNDED! i will send you the product when i get my money back, or whenever you want it.

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charley1952
, US
Apr 03, 2019 7:36 pm EDT

i have been more faithful than pch has I have been playing pch games for 24 years long before they were an online, does anyone remember and pch was fined millions along with ed mcman several years ago. I have never won anything. I dumped [protected] tokens on their prize site. think i won anything nope. and now pch games doesnt have any sponsors . they are using stills

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8:44 am EST

Publishers Clearing House / PCH.com scam on the internet

PCH Lotto: Alert Code [protected] I questioned if this was a hoax and was told: your email emerged winner of $850, 000.00 in the recent Publishers Clearing House global sweepstakes email lottery. To take yourwinning cheque fill details below and email to the contest department [protected]@usa.com signed Deborah Holland, Official Winners Selection Notice. I was told to contact: Skynet Worldwide Express Service for the delivery of my cheque re: Publishers Clearing House Lotto Remittance Office Reg
No: 1371841 contact person Sir James Lockwood United Kingdom Branch and was
referred to United States Branch Macon, GA 31210 email: [protected]@fastservice.com . I was then informed of package content:
Bonded Draft Check of $850, 000.00USD; A certified Lottery Winning Certificate; An Endorsed Affidavit of claims eligibility. To enable dispatch via express delivery system see charges below: Note Insurance fee added.
Max Delivery Duration 24 hrs $760.88 US Dollars ($10.00 fuel surcharge, Insurance $310.98, Vat (5%) $84.80.
Max Delivery Duration 48 hrs $495.88 US Dollars.
Max 168 hrs $399.99 US Dollars.
I sent $495.88 US dollars ($729.70 Canadian) via Western Union to :
Oliver John, Macon, Georgia USA Zip 31211 - Adress: 750 Baconsfield Dr. # 106, Macon, GA 31211, USA . I received acknowledgement of receipt but was informed that Mr Oliver John had fatal car accident on his was to receive my payment and would I send another to Romonia Woods
Macon Georgia, USA ZIP 31211, Address: 750 Baconfield Dr #106, Macon, GA 31211, USA.
I then realized that I had been scammed and believe me I was not happy with PCH
and Skynet Worldwide Express since I am a widow who lives on a fixed pension income which totals approximately $18, 000.00 a year and can ill afford to be scanned by Publishers Clearing House and associated.

Pierrette Fleming
email: [protected]@bell.net

Read full review of Publishers Clearing House / PCH.com and 3 comments
Update by Pierrette Fleming
Dec 14, 2018 8:49 am EST

! Waiting for an explanation from Publishers Clearing House before I can update my complaint. Do you
not want to know what your company is being used for scams.

Update by Pierrette Fleming
Dec 14, 2018 8:47 am EST

I would like to know when PCH got into the scam people on the internet business?> Just how many times are you going to ask me to enter a comment?

Update by Pierrette Fleming
Dec 14, 2018 8:45 am EST

I did not know that PCH was in the scam business.

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Mykah Lynn
, US
Feb 14, 2022 5:08 am EST

I'm extremely upset, I have been on and off scratching tickets, playing games, filling out surveys since 2006 and all the while never ultimately receiving the prizes that were falsely advertised. By way of constant redirection and third party interceptions this is modern day a petty crime of wasting someones valuable and precious time by preying on the less fortunate. This is a cruel act of deception and needs to be eliminated. It's 2022 and in 16 years of visiting this site on and off I haven't received as much as a real gift card that u don't have to waste your life to ever receive done fall for this it too is a scam...

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Wizewoman
, US
Dec 23, 2018 10:53 am EST

Seriously? you sent money to someone who emailed you a scam email & you expect pch... (another scam) to help you?
You let your greed & need of wanting $850k to override your common sense. did you even enter the pch lottery? it is an american only lottery which is a scam in it's own right.
This phishing email you got is totally unrelated to pch & aimed at scamming people from theirmoney because they are greedy & naive. if it sounds too good to be true... it is! and it's worse, it is harmful!
You should have contacted the police & rcmp to report the email. I have just reported these scumbags & their scam to the rcmp.

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Wizewoman
, US
Dec 23, 2018 10:44 am EST

First, did you actually enter the Publisher's Clearing House lottery? You know it is a USA ONLY CONTEST, right?
When You get a suspicious email, logically you don't contact the #or email THEY sent you. That just furthers the scam. You contact the police or RCMP & REPORT IT!
I have just received the exact email & reported these scumbags to the RCMP.
I know the idea of coming into a lot of money is enticing but that is EXACTLY what the scammers count on...greed & desperation.
If it sounds too good to be true & there is a time limit or sense of urgency in the email IT'S FAKE.
You are an idiot!

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12:12 pm EST

Publishers Clearing House / PCH.com faulty obsessive technical issues

I complained three times by e-mail, three different times, You sent the acknowledgment that you received them, then received one response to one of the e-mails, telling me I did not give you enough information and I have seven days to tell you. I already gave you the date, the time, the game and the amount of tokens cheated out of (40, 000 each time), for each e-mail, I don't know the blood type of the person that is reading it, so can not provide that. Each time in the past problems (quite frequent), you blame my browser, computer, me, and the time of season. If I get it right on most, it can not be my issue, Houston YOU may have issues. You then sent me a satisfaction survey, in which I filled out, and asked for a response, again not getting one. Today I can not get on to Lotto at all, called you, you ADMITTED that you had problems after the update last night, and you would fix it. I WAS NOT THE ONLY ONE HAVING THIS ISSUE! Whew! that's good news! You are human! But meanwhile I miss your daily game you have only certain hours to play, thus again, screwing me out of tokens. I am not complaining because I play religiously and never win, but that when I play, I would like to get the tokens I earn, and have the ability to play the games you offer and don't supply! PLEASE GET IT TOGETHER PCH! I was going to start ordering, but if you can't supply your free games, why would I think I would not have problems getting what I paid for?

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Publishers Clearing House / PCH.com Customer Reviews Overview

Publishers Clearing House, commonly known as PCH.com, is a direct marketing company that offers a variety of products and promotional offers. Its services include sweepstakes, prize-based games, and a range of merchandise. The company is well-known for its prize patrol, which surprises winners at their homes. PCH.com also provides online games and contests that engage users with the chance to win cash and other prizes. Customers can access these services through the company's website.

Publishers Clearing House / PCH.com In-depth Review

Website Design and User Experience: The website design of Publishers Clearing House (PCH.com) is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections and find what you're looking for. The color scheme is pleasant and not overwhelming, enhancing the overall user experience.

Sweepstakes and Prizes: PCH.com offers a wide range of sweepstakes and prizes for its users. From cash prizes to luxury cars and dream homes, there is something for everyone. The variety of prizes keeps the excitement alive, and the chances of winning are fair and transparent.

Trustworthiness and Legitimacy: Publishers Clearing House has been in the industry for decades, making it a trusted and legitimate platform. They have a strong reputation and have awarded millions of dollars in prizes to winners over the years. PCH.com operates under strict regulations and ensures that all sweepstakes are conducted fairly.

Customer Support and Communication: PCH.com provides excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They also keep users informed about the latest sweepstakes, winners, and updates through regular email newsletters and notifications.

Privacy and Data Security: Publishers Clearing House prioritizes the privacy and data security of its users. They have robust security measures in place to protect personal information and ensure that it is not shared with third parties without consent. PCH.com also provides clear information about their privacy policy, giving users peace of mind.

Payment and Redemption Process: The payment and redemption process on PCH.com is straightforward and hassle-free. Winners are notified promptly, and the redemption process is well-guided. PCH.com offers multiple payment options, including checks and direct deposits, making it convenient for winners to claim their prizes.

Overall Customer Satisfaction: PCH.com has a high level of customer satisfaction. Users appreciate the transparency and fairness of the sweepstakes, as well as the exciting prizes on offer. The user-friendly website design and excellent customer support contribute to a positive overall experience.

Additional Features and Services: In addition to sweepstakes and prizes, PCH.com offers various additional features and services. These include online games, daily lotteries, and a rewards program. These additional features enhance the overall entertainment value and engagement for users.

Complaints and Resolutions: While no platform is perfect, PCH.com handles complaints and resolutions efficiently. They have a dedicated customer support team that addresses any issues promptly and works towards finding a satisfactory resolution for users. Users can reach out to them through various channels, including phone and email.

Comparison with Competitors: Publishers Clearing House stands out from its competitors due to its long-standing reputation, wide range of prizes, and user-friendly website design. While there may be other platforms offering similar sweepstakes, PCH.com's trustworthiness and overall customer satisfaction make it a preferred choice for many users.

How to file a complaint about Publishers Clearing House / PCH.com?

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3. Writing the Title:
- Summarize the main issue with Publishers Clearing House / PCH.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
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Publishers Clearing House / PCH.com contacts

Phone numbers

+1 (800) 459-4724 +1 (800) 392-4190 More phone numbers

Website

www.pch.com

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