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Publishers Clearing House / PCH.com
Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
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www.pch.com
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1.9 439 Reviews

Publishers Clearing House / PCH.com Complaints Summary

90 Resolved
340 Unresolved
Our verdict: When using services from Publishers Clearing House / PCH.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Publishers Clearing House / PCH.com reviews & complaints 439

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Newest Publishers Clearing House / PCH.com reviews & complaints

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C
9:33 am EDT

Publishers Clearing House / PCH.com Prizes offered

Rec'd a letter from Official Prize Communication today, 9/24/21 and told to call [protected] and provide ID # [protected]. Never got to providing a number because of hard sale for old folks bracelet. The National Magazine Exchange is nothing but crooks. All they are interested in is trying to sell you some kind of junk. Requirements for staying on their prize list is too much.

Desired outcome: Stop sending me literature and junk.

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10:05 am EDT
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Publishers Clearing House / PCH.com Your advertisements

I am tired of getting advertisements in Spanish. I don't and won't speak the language. If you do not fix your algorithm I will Uninstall your apps. If I want to learn a foreign language then I will use the app I installed to work on French or Russian. I will never buy a product that advertised in Spanish. I don't need you, you need customers. Don't even try to say it's the advertisers problem, because you control the contract and thus their livelihood.

Desired outcome: fix the advertisement algorithm that supposedly picks based on my interests.

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6:54 pm EDT

Publishers Clearing House / PCH.com Hempvana rocket tens therapy

I purchased the Hempvana Rocket Tens Therapy pain relief pen on 08/09/2021 and received it a few days ago via USPS. I immediately opened the PCH package and removed the content. I read and followed the instructions the instructions inside the box. I then put a brand new AA battery into the tens unit as instructed. Upon turning on the unit, I began receiving electrical shocks through my hand. The higher the level I went, the more intense the shocks were. And when I tried to apply the tip ( it didn't matter which one of three heads provided) to the area of my skin, there was a "stinging" electrical shock. Since then, I have been unable to use the item. I even tried to put on a glove which stopped the electrical shocks in my hand, but not the stinging sensation on my skin. So now, what is my recourse of getting a refund for this item.

Desired outcome: I would like a refund or credit my account

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M
6:35 am EST

Publishers Clearing House / PCH.com Can't redeem my tokens to enter for prizes, used to work, now get bad request message on most of pch click onto sites.

Can't redeem tokens and all sites when second click get a Bad Request message.

Desired outcome: Fix it

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J
4:39 am EDT

Publishers Clearing House / PCH.com Your sweepstakes

I keep getting messages from tod sloan thru my email telling me I will win, never seen any prize, now i'm mad, this gets my hopes up for nothing, how dare they play with people's emotions. What are you going to do about this, i've been playing for years, all I get told is are we on the way to your house? Plus your products are a little high in price.

Desired outcome: Email me

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vivian j
broad brook, US
Sep 02, 2021 5:30 am EDT

The leaderboard has not changed for a whole week and Pch has been told of these issues and has not fixed the problem Sounds fishy to me

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R
2:07 pm EDT

Publishers Clearing House / PCH.com My address change

I submitted a change of address months ago and your mail comes to my new address. However when you talk about the possibility of my winning you always mention my old address which is 3713 S Mission Pkwy, Aurora, CO. Your mailings come to my new address which is 10675 W 47th Ave, Wheat Ridge CO 80033. I enjoy the time looking at the information you send and have not won anything in all the tears I have been playing

Desired outcome: Please use my new address

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S
2:03 am EDT

Publishers Clearing House / PCH.com Activation code

I have tried to get to the correct site to enter my activation code for Aug 31, 2021 $5000 a week for life sweepstakes and do not believe one exists! I see many for past sweepstakes and many AD sites that claim you can enter it there. What's up with that? Why no current site? I also fear clicking on, trying, sites to see if they may be the place I seek will add to my unwanted emails. Unsubscribing multiple times, daily, does not seem to slow them down. I can see that being a problem for most of us.
Thank you for this minute of your time.

SML

Desired outcome: Not really expecting an "outcome".

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B
12:21 am EDT

Publishers Clearing House / PCH.com Service complaint

Your internet platform is still being disrupted by hackers who resides at this location! Antonio and his sister Natali Nunez, 1980 7th ave, #5A, NYC, NY 10026
His purpose is to not only disrupt your services, but to send out false phishing ads with your logo in order to obtain personal information! His attacks occur on daily basis and around the clock! You can probaly stop one of the many issues of hackers attacking your services by thoroughly investigating this family of hackers since they are operating an internet phishing scam out of the apt! You can identify his windows operating devices remotely sync to the background processing of my android device

Desired outcome: An investigation in the harassment and hacking of your platform

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4:56 pm EDT
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Publishers Clearing House / PCH.com Bogus invoice

These folks sent me a bogus invoice for something I never ordered. I've ordered two things from PCH. Actually fairly useful things. I've never spent more than $7.00 on either of them. Now they've sent me an invoice saying I owe them $35 plus dollars for something I never ordered. Not only that, but they say I'm in collections because I never paid for the thing I never ordered. Nice try. Not going to happen!

Desired outcome: Cancel invoice

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3:29 pm EDT

Publishers Clearing House / PCH.com Product sales

At least 15 small items were mailed that I never ordered running up a "bill" for over 300.00. Some I sent back, some I just threw away unopened, but they're still trying to get me to pay for the useless items (like a $2 necklace) that they horribly overcharged for and which I did not want.

Their automated systems have no idea about this problem and no humans actually see anything which that we communicate back on the bills. I am a poor woman living on social security and when I call, I get a harassed about not paying my bills so I won't call anymore to service representatives whose only desire is to get you to pay, not to listen to the customers' story.

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11:25 pm EST
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Publishers Clearing House / PCH.com I cannot redeem my tokens

I just tried to redeem my tokens and it wont allow me to do it.

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D
3:51 am EDT

Publishers Clearing House / PCH.com Sweepstakes games not working

I've been playing the total sweeps and other hundreds of games every day sine I got sick Jan 2020 and it makes me just a little suspicious of the trustworthiness of your techs and management There is one sweepstakes entry that gives trouble periodically and that is the Giveaway #17000 The Gold million dollar entry, it will not allow entry or finishing the entry and STEALS 80000 tokens from my daily total of the usual Sweeps 160000 tokens. FIX IT or I will really begin the know that your online sweeps and other game entries are fake and alert my family member with the FBI. Sorry but it does make me very angry and suspicious of the techs you have running the site.

Desired outcome: fix the sweepstakes # 17000

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R
6:18 am EST

Publishers Clearing House / PCH.com Glow in the dark angel stake

I just purchased these items (buy one get one free). When I put them together, they were so flimsy it's difficult to get them to be correct. One of them the attachment would not fit into the provided post. I used "tape" to hold them together. Really junky stuff.

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4:41 pm EDT
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Publishers Clearing House / PCH.com Scratch off showing vans

I do know that when I downloaded the app and started doing scratch offs it showed I was an instant winner and it showed the pch vans on my scratch off before this I was notified by a verizon partner that my devices were compromised and in doing that I haven't ever won or thought I didnt but was playing years ago and my name did come up but didnt get anything however I scratched this time the vans and supposable instant won and still haven't been contacted and I won also chips on the same scratch off figure it out please Billie Jo VanEss [protected]@gmail.com

Desired outcome: Hopefully the desired answer which would be the right one

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3:20 pm EDT

Publishers Clearing House / PCH.com Email

I receive emails daily and respond to many. The past 2 days they will not load. It's not an internet issue, everything else is fine, it's only pch.com.
Please advise
Valerie
Viramonte

Desired outcome: Solution

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11:53 am EST
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Publishers Clearing House / PCH.com Not able to complete game

After rebooting many times I am not able to complete the Win $1, 000, 000.00 American Dream game!

Desired outcome: Able to finish all the PHC games!

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C
6:08 am EST
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Publishers Clearing House / PCH.com All the games

Whenever playing PCH games to accrue tokens I very frequently get a pop up ( after I have already scored the tokens) that says Sorry we are experiencing technical difficulties. I would like to know why this happens so constantly. Can someone please address this issue & fix it!

Desired outcome: I would like a reply stating what had been done

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J
10:08 am EDT

Publishers Clearing House / PCH.com Product not wanted ordered by mistake

I received a bill for a product that I ordered by mistake, the product was sent back. I emailed several times that it was a mistake and sent it back. I sent the bill back with a note that I ordered it by mistake> I've been using PCH since 2010 ordered a few thing but never received a prize. You should receive the package in a few days
James Payne
[protected]@gmail.com

Desired outcome: drop the charge

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L
11:03 am EDT

Publishers Clearing House / PCH.com tokens for playing daily reduced

I am a VIP Elite and play daily. On PCH lotto I was up to 5000 bonus tokenns to and today I was back to 15000 bonus tokens. Why am I losing bonus tokens. when I play every day? What is the use of playing aily if you are going to take my tokens away. If we cannot resolve this ere, maybe I should go to your Facebook page and try to resolve it live there.

Desired outcome: give back bonus tokens

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N
6:43 pm EDT
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Publishers Clearing House / PCH.com Pineapple lily/metal pot

Received the above plant, followed directions as enclosed and still no growth.
Client number:001-[protected]
Order number:[protected]

I have not paid this bill of $20.61 and refuse to do so as it did not grow.

Also received an incorrect order of Hostas which I did not order. I ordered Lenten Rose which was not received. As of today, I have not received a bill for the incorrect item, which again, I will not pay for.

I continue to have more problems with Publishers Clearing House and items ordered. I will not continue to order from them again.

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Publishers Clearing House / PCH.com Customer Reviews Overview

Publishers Clearing House, commonly known as PCH.com, is a direct marketing company that offers a variety of products and promotional offers. Its services include sweepstakes, prize-based games, and a range of merchandise. The company is well-known for its prize patrol, which surprises winners at their homes. PCH.com also provides online games and contests that engage users with the chance to win cash and other prizes. Customers can access these services through the company's website.

Publishers Clearing House / PCH.com In-depth Review

Website Design and User Experience: The website design of Publishers Clearing House (PCH.com) is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections and find what you're looking for. The color scheme is pleasant and not overwhelming, enhancing the overall user experience.

Sweepstakes and Prizes: PCH.com offers a wide range of sweepstakes and prizes for its users. From cash prizes to luxury cars and dream homes, there is something for everyone. The variety of prizes keeps the excitement alive, and the chances of winning are fair and transparent.

Trustworthiness and Legitimacy: Publishers Clearing House has been in the industry for decades, making it a trusted and legitimate platform. They have a strong reputation and have awarded millions of dollars in prizes to winners over the years. PCH.com operates under strict regulations and ensures that all sweepstakes are conducted fairly.

Customer Support and Communication: PCH.com provides excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They also keep users informed about the latest sweepstakes, winners, and updates through regular email newsletters and notifications.

Privacy and Data Security: Publishers Clearing House prioritizes the privacy and data security of its users. They have robust security measures in place to protect personal information and ensure that it is not shared with third parties without consent. PCH.com also provides clear information about their privacy policy, giving users peace of mind.

Payment and Redemption Process: The payment and redemption process on PCH.com is straightforward and hassle-free. Winners are notified promptly, and the redemption process is well-guided. PCH.com offers multiple payment options, including checks and direct deposits, making it convenient for winners to claim their prizes.

Overall Customer Satisfaction: PCH.com has a high level of customer satisfaction. Users appreciate the transparency and fairness of the sweepstakes, as well as the exciting prizes on offer. The user-friendly website design and excellent customer support contribute to a positive overall experience.

Additional Features and Services: In addition to sweepstakes and prizes, PCH.com offers various additional features and services. These include online games, daily lotteries, and a rewards program. These additional features enhance the overall entertainment value and engagement for users.

Complaints and Resolutions: While no platform is perfect, PCH.com handles complaints and resolutions efficiently. They have a dedicated customer support team that addresses any issues promptly and works towards finding a satisfactory resolution for users. Users can reach out to them through various channels, including phone and email.

Comparison with Competitors: Publishers Clearing House stands out from its competitors due to its long-standing reputation, wide range of prizes, and user-friendly website design. While there may be other platforms offering similar sweepstakes, PCH.com's trustworthiness and overall customer satisfaction make it a preferred choice for many users.

How to file a complaint about Publishers Clearing House / PCH.com?

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4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
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- Use the 'Claimed Loss' field to state any financial losses.
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Contact Publishers Clearing House / PCH.com customer service

Phone numbers

+1 (800) 459-4724 +1 (800) 392-4190 More phone numbers

Website

www.pch.com

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