The complaint has been investigated and
resolved to the customer's satisfactionResolved PT. ANGKASA ADIBAYU BUANA — CAN'T CUSTOMS CARGO BECAUSE AIR ASIA NOT MAKE MANIFEST TO CUSTOMS
resolved to the customer's satisfaction
We have cargo from chennai 1153 kgs awb no. [protected] Eta Sub on 15.04.2011 but until today we can't do customs process because your person ( air asia) person not do manifest to customs in surabaya so in customs still not any datas for this cargo. and Customs in surabaya already instruction to air asia to kindly make finish for this but not any action and still blam. How about warehouse charges ? you will paid for all warehouse charges.
We no need paid for warehouse charges this is already 10 days after eta cargo.