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3.5 392 Reviews

PSI Services Complaints Summary

237 Resolved
154 Unresolved
Our verdict: With a good resolution rate, PSI Services generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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PSI Services reviews & complaints 392

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2:34 pm EST

PSI Services Testing

I took the California General electrician exam in December in Ventura California i marked down every answer. I know i got right. Which was 85. They say i got a 58. I've heard alot of people tell me that California tests are geared for maximum failure rate to generate money. I already called a lawyer to resolve this issue. I want an investigation and my score changed to a passing grade. [protected]@yahoo.com fix it or i will proceed with a class action lawsuit

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11:07 pm EST

PSI Services Inaccurate website and unprofessional customer representatives

Their website won't allow me to pick just one portion of the test and when I call the representative I was told it was fine and on my test date the test center told me I was signed up for both portions of my test and I had to take both. When I called before my test they make it sound like it was my fault and it was too late so they can't do any thing about it. I pretty sure they don't care about the candidates and they just want our money. I wish I have different option to take my test but too bad it had to be PSI.

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10:13 pm EDT

PSI Services psi testing center for a master electrician texas

I have taken the PSI exam for master electrician 10 times I'm very upset only missing it by one or two points each time I had to multiple tutor seminars studied studied studied study and the computer glitches and ask the questions that does not even pertain to master electrician very very upset want my money back want to see my test where I failed want a paper exam very unhappy with PSI testing system

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3:22 pm EDT
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PSI Services Residential builder

Something is definitely up with the
Residential builders exams, the residential builder exam has 120 questions when I sat down, but they only score you on 110. I literally looked up 80% of my questions to find the answers and I still missed 60 out of 120 or as they print it I missed 50 out of 120. This is my 3rd time taking the test, I missed more this time than on my second try. Something isn't right. I'm positive I got atleast 80 answers correct. Because I found the answers in my books. what can I do?

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KevinG92
, US
Sep 29, 2020 4:29 pm EDT

Any update on this?

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9:53 pm EDT
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PSI Services Washington state limited energy/low voltage exam

PSI testing is set up for you to fail and keep failing, they put in lots of questions that are not related to the field you are testing in. I am trying to get a low voltage license, I have 40, 000+ in this field and so many questions are not related to it, in fact, not related to Electrical at all. An example is they asked me who approves medical devices prior to use. Now how is that associated with low voltage (cameras, alarms, speakers, tv, internet) Every time I take one of these test, you get different non related questions, or questions that belong to Commercial Electricians, not Low Voltage. They do not allow you to review wrong answers in order for you to learn from your mistake, you are left guessing what you did wrong. If they were to eliminate the non related questions, I could pass this easy. The state only allows PSI for testing, and it seems to be a scam.

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4:01 pm EDT

PSI Services psi cosmetology teacher nj

I have completed my 600 credits here in NJ, I have a 90 grade average all through the program, I am licensed hairstylist for 28 years owned 2 of my own Salons. I am extremely motivated outgoing and also a mentor/ Founder, in 20 beauty schools to show the Airmakeup application to beauty students.
I have taken this test in Linwood NJ for Licensed Cosmetology teacher now the 6th time. From time to time I have had the Procter humiliate me in front of people which I reported to the Vegas Nevada office. I have a suspicion that the computer terminals are rigged. Malicious intend to fail
people to keep retaking the test to just make money. We do not even get results back of what questions are wrong, however it is true to fact that the material on the computer terminal at psi has 75 percent of the questions that are not material we have from the state to study for the exam. I have gathered all evidence and kept all my tests. The most ridiculous question is what pet should be allowed in the school/ salon.
I am requesting a subpoena with my attorney for my tests documents, that is my work and should not be kept private to my life. It has cost me over 300.00 extra to pay for 6 tests. I know everything in the theory book inside and out answers.

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8:51 am EDT

PSI Services Customer service

I recently took a real estate test at the Macon, Ga Amp testing facility. I have NEVER seen the kind of unprofessional, rude and disrespectful service that they present at this testing center. I will not recommend this site to anyone and I will Never use them again. I'm a 42 year old male with a BS degree in business. I am not a 6 year old which is how they treat people.

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6:51 am EDT

PSI Services psi

I have taken this test 5x🤦‍♀️ The LHA. This last time i fail by 8 questions and i know i was well over prepared and it makes no sense we can see the question we miss and truly and honest i don't think they have a clue just taking peoples money. Some of the question was crazy and worded so different to wheee they want you to fail to collect ya money again. I'm done with it & looking for another job no hassle with license from psi. Order test materials 3x and all 3 had the same question only thing different they threw in on the next two i bought 2 or 3 different question. I called they were very rude. Scammmmmm

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11:08 am EDT

PSI Services aws solutions architect exam

I tried to take an AWS Solutions Architect Exam with PSI on Mon in Portsmouth. The PSI Test Centre was unable to deliver the exam. I was told I would be contacted shortly by a member of the PSI team to reschedule. Three days later, I have heard nothing after having spent £150 to take the exam. Customer service from PSI has thus far been lacking. A holding communication would have useful. Would not recommend PSI as an exam centre for AWS.😞

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12:30 pm EDT

PSI Services double charged

I can't imagine that the large corporation PSI has such unprofessional actions.
PSI did wrong - double charged on the clients but never do the refund for them.

Detail:
- PSI double charged to me. Quy Duong, Confirmation number Q36580634
- By contact PSI staff, I had sent a bank statement via Fax and also sent via email and got confirmation PSI received it and will do a refund.
But now is ABOUT 2 MONTHS and we still not get my money back. We tried to contact again as many time and got the same answer but nothing happens

PSI WANT TO ROB MONEY FROM THE CLIENT, right?

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5:05 pm EDT

PSI Services washington and california state general electricians exam

The California and Washington State General Electricians exams are terrible exams! Those exams are designed, and administered for a maximum failure rate. The exams are full of unnecessary, irrelevant questions that are outside of the scope and duties of the General Electrician. The tests are designed to insure a high failure rate, and repeated test taking for maximum revenue for the testing agency. General Electricians are not Contractors, Buyers, Sellers, Architects, inspectors, or Engineers, and any testing should reflect electrical installation, not electrical engineering. Conclusion: electrical exams are less legitimate, and more scam!

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5:52 pm EDT

PSI Services customer service dereliction

I have left numerous voicemails, because nobody ever answers the customer service 1-800 number, with no reply, though the greeting states a reply will come within 24 hours. I finally got through via email, though that proved fruitless. I went back and forth stating and restating the problem, unable to schedule a test online though all pre-qualifications had been met and long since submitted according to the agency pre-qualifying. Whomever was emailing with me would not listen and kept redirecting me bak to the beginning where it was already proven failed several times over. I am not inarticulate. This person seemed to work from a script with no real problem solving understanding or ability. My elation at finally getting a reply was quickly deflated, then I was cut off with no more responses. I called the pre-qualifying agency, again. They submitted a complaint to PSI and told me someone should contact me shortly. Nope.
This has been weeks now -months if you count the last time I had a very similar issue. It seems their online system is not always up to speed. It happens. But their customer service is about to cost me money for taking so much time to get anything done, disallowing business dependent upon testing for license.
I have saved the email chain, but am unable to share it here for being the wrong file format.

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7:49 pm EDT

PSI Services customer service

First of all every time I call psi I am put on hold for 15 minutes and have to leave my information for them to call me back. They don't call me back till hours later. I also scheduled my exam with accommodations and it won't let me log in to psi because I have accommodations... So when I called to reschedule my exam I was put on hold and left my info again. They called me back just to tell me I had to be transferred to the accommodations department.. So I waited for another 20 minutes just to leave my information again for them to call me back. I didn't get a call back till 2 days later.. I tried emailing them and no reply... On top of that the psi in baton rouge la has had technical issues so my exam had to be canceled and I hear they are shutting it down now.. Ridiculous. This whole process has been a giant headache. Fed up with this company..

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11:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PSI Services accommodations improvement and refund request

Hello there 'm requesting a refund and better accommodations. I tested on 4/18/19, at the dearborn location in mi. I have a few complaints that I would like to address first and foremost I have special accommodation. This is the second time that I have tested at this facility and the room was so loud that they brought me ear plugs (which I was grateful for but it was absolutely frustrating testing under those circumstances. Secondly because of my accommodations i'm unable to reschedule directly. This wouldn't be a issue if I could actually reach someone when call there. Every time I called, i'm directed to leave a voice mail and I didn't get a response back in enough time to actual reschedule, I actual called several times and left messages and by the time I was able to speak to someone in the accommodations department it was too late to reschedule my test on 4/18/19. Over the last 30 days have had an incredibly frustration with the level of services and especially how service is handled for individuals with special accommodations. Even today as I call to reschedule and to express my concerns with the accommodations room i'm forced to leave a message and as a result of that I know with out a doubt I will have to wait the following week to retest.
Also, the michigan real estate salesperson exam is suppose to consist of national and state specific questions. The michigan real estate salesperson exam should be comprised of 110 questions.in order to pass the exam an examine must answer 77 out of the 110 questions correct to pass is what the testing site. The time limit allowed to complete the real estate salesperson exam is 180 minutes (because I had accommodations it was more time). I can tell you that I answered 125 questions and only 115 counted it also it states that 80% is need to pass. What am I missing?

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3:04 pm EDT
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PSI Services seminars and their teachings

Well, my wife got involved by someone she worked with and took it seriously enough that she left her family. Joined other organizations soon after and walked away from the church she was raised in. I attended PSI's first required seminar and thought it was a joke but did it in an attempted to save our marriage. All this twisted cult wants is to convince unsuspecting people to "follow their ways of teachings and pass it along to others only to profit from them. IT'S ALL A HOAKS peopl! After their first seminar, they lock you in a room and attempt to get you to spend thousands of dollars to spend a week at their "retreat". Some of the testimonials are comical. DO NOT get involved. I lost my wife now. She now is heavily involve in Shamanism and pulled her deep into darkness. Again, my wife was convinced to walk away from a family of 5 children and a loving and caring husband.

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1:57 am EDT

PSI Services unethical behavior

Psi exams is the most poorly mis-managed testing center company I have ever come across
I have a few concerns regarding my recent PSI test for suse linux 050-747

1- Exam was extremely slow and was keep disconnected 4-5 times during, and once it was disconnected for 45 minutes and i was on hold. (I have a strong internet connection, not shared)
2- Once the session was re-connected after the longest period (45Minutes), it started misbehaving, like it asked for root password for many operations like "tail -f /var/local/messages" "create directory" changing privileges of directory/ files, for ssh authentication.

If above issues were not present, I would be able to pass the exam, since root password was not provided, even sudo also asked for password and given password for user "Suse" didn't work for sudo. So I was not able to perform ssh authentication and tail operations.

I would like to humbly request PSI team to kindly review at my test as I believe I was well prepared, disconnections and authentication problem caused me to fail the exam. Otherwise give me a handsome discount for the next attempt.

The exam window was blurred and I was not able to see it clearly, if I get closer to screen, the monitor starts threatening to close the session & end exam.

It was such a stressful time. I am not feeling okay with the testing/practice.

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8:46 am EST
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PSI Services customer service of test administrator

Latoya was extremely disrespectful to test takers and staff
She was talking loud throughout the entire exam to the point where she could be heard talking to other staff through a closed door and with the ear plugs in my ears
She told me I had to return my cell phone to my car when the instructions on the list clearly say I may place it in the locker bag
She berated me for throwing my ear plugs away in the trash can to the left of the door instead of the right
I would NEVER use this facility again and have already told coworkers to not use this facility just because of Latoya

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8:18 am EST
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PSI Services charged twice on my visa card

I Urvishkumar Patel have paid for my AWS Certification exam on 4th Dec(Transaction Confirmation #:  470001). I used my Visa Card and I didn't receive any success message. Then I used another Visa card and it was successful. Though, I see the charges on both of my cards. though, One of them is an invalid transaction. [protected]@hotmail.com [protected]

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2:48 pm EST

PSI Services weather delay no notifications

Worse run company ever, write your Congressman, Senator, Governor to urge them not to use PSI! PSI only cares about the government contracts they have, they don't care about the people they serve! Will never connect you to a supervisor! They don't care about making things right either! Weather delay, now have to push the test out 2 weeks, never was contacted or was any information provided on website about closing of the testing site. If they start losing contracts, pretty sure, they will be more client oriented!

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8:07 am EDT

PSI Services psi testing center and staff.

I arrived to the testing center early per the PSI instructions given to me. I and one other woman walked into the testing center. The lady there (blonde lady), was immediately rude. She told me to put my purse back in my car, which is fine. I asked her if I could show her my ID's first (as I thought these too needed to be put in my car). She said no. Then the other woman who had entered asked if she could keep her wallet and phone with her. The blonde lady said fine as long as the phone was switched off. Upon hearing this, I asked if I could also keep my wallet and the blond lady said yes. She gave me so much attitude within this 2 minute interactions I was amazed! I had been perfectly polite the whole time. She told us to come back at 12:55. I looked at my watch it was already 12:45. I was unsure why she wanted us to leave, but I had to put my purse in my car so I went to do that. I re-entered the building and the other woman who was in there earlier with me was waiting downstairs. By this time it was 1:00 so we both went upstairs. Upon seeing people through the glass, we assumed these were people finished with their tests so we waited outside. Finally at 1:15 the blonde lady told us to come inside. All the people (about 10 others), were all there to take their tests just like us. So although we were there first, the other 10 people were ahead of us now. I didn't care about this really. Then there was an issue with taking our photographs. It was a technical problem that was out of the hands of the staff there. But PSI seemed to be doing little to fix it. One person was working remotely to fix it and not making any progress. I wondered why more people at PSI weren't working on it. 45 minutes passed. Then the other staff member said he could bypass the picture and just get us registered anyway. They start registering us in alphabetical order getting people registered and starting their test. Right before it gets to my name, the blonde lady points at a woman in pink, and says "she was here very early, she should be next." I held my tongue. The woman in pink is sent to take her test. The blonde lady then says, "I don't know who was here next." I was outraged. I was at the center so early. The blonde lady coulnd't have been worse to deal with. I am a patient person. My job has me working with people all day, and I always treat them with respect. This blonde lady was doing the exact opposite. She needs to be retrained or fired. Nobody should have to deal with this disrespect. The center itself was very loud. From the testing area I could hear everything going on in the office, even with my earplugs in. The blonde lady was on her cellphone talking very loudly for much of my exam. All in all this experience was abysmal and I'm glad I passed my exam and won't have to be in one of these centers again.

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PSI Services In-depth Review

Overview: PSI Services is a leading provider of assessment and talent management solutions in various industries. With a rich history and extensive background in the field, PSI Services has established itself as a trusted partner for organizations seeking reliable and efficient testing services.

Services Offered: PSI Services offers a comprehensive range of services to meet the diverse needs of its clients. These include pre-employment testing, certification and licensure exams, skills assessments, and talent management solutions. Each service is designed to provide valuable insights into candidates' abilities and help organizations make informed decisions.

Customer Experience: PSI Services prioritizes user experience by offering a website that is easy to access and navigate. The user-friendly interface and intuitive design make it simple for customers to find the information they need. Additionally, the availability of customer support ensures that any queries or concerns are addressed promptly, leading to overall customer satisfaction.

Testimonials and Reviews: Customers have shared positive testimonials and reviews about their experiences with PSI Services. They have praised the accuracy and reliability of the assessments, highlighting the success stories that have resulted from using PSI Services. Some customers have also provided constructive feedback, suggesting areas for improvement.

Pricing and Value for Money: PSI Services maintains transparency in its pricing structure, allowing customers to understand the costs associated with their services. A comparison with competitors reveals that PSI Services offers competitive prices while delivering exceptional value for money. The insights gained from the assessments and the impact on organizational decision-making justify the investment.

Security and Privacy: PSI Services prioritizes data security and takes measures to ensure the protection of personal information. The company adheres to industry standards and regulations, implementing robust security protocols and privacy policies. Customers can trust that their data is handled with utmost care and confidentiality.

Technology and Innovation: PSI Services leverages technological advancements to enhance its services. The integration of innovative solutions improves the user experience, making assessments more engaging and interactive. The company also keeps up with emerging technologies in the industry, ensuring that its offerings remain relevant and effective.

Partnerships and Collaborations: PSI Services has established partnerships and collaborations with other businesses to enhance its services. These collaborations bring added expertise and resources, resulting in improved quality and expanded offerings. Customers benefit from the synergies created through these partnerships.

Industry Reputation: PSI Services has built a strong reputation within the industry, earning recognition and awards for its excellence in assessment and talent management solutions. The company's commitment to delivering high-quality services sets it apart from competitors, and its market position reflects its industry leadership.

Social Responsibility: PSI Services demonstrates a commitment to social and environmental responsibility through various initiatives. The company actively engages in community outreach programs and supports charitable causes. Its corporate social responsibility practices contribute to a positive impact on society.

Conclusion: PSI Services is a trusted provider of assessment and talent management solutions, offering a wide range of services to meet the needs of organizations across industries. With a user-friendly website, commitment to data security, and innovative approach, PSI Services delivers value for money and ensures customer satisfaction. Potential customers can confidently choose PSI Services for their assessment needs, knowing they will receive accurate and reliable results.

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Phone numbers

+1 (800) 367-1565 +44 176 325 7100 More phone numbers

Website

www.psionline.com

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