PSI Services
reviews and complaints

I wasn't even going to bother posting about it, but after reading some of these complaints... I honestly feel like a class action lawsuit might be the only recourse we have.

My situation:
I have been studying like CRAZY since May to pass this Property & Casualty Broker/Agent State Exam. I've now taken it 4 times, and apparently failed each time by about 3-7 questions. I was warned it woild be 150 questions, no open notes, cant even chew gum during the exam. It might take me 3-4 attempts to pass it. I passed the Health Agent exam on the first attempt though, and studied this study guide until I just flat out couldn't retain anymore information. I felt like I was ready as I possibly could have been.

First attempt, about 75% of what I studied wasnt on the test. In fact, a bunch of language I had NEVER heard of was. I had studied extensively, passed the practice test on the study guide dozens of times. No issues. I honestly felt like I had signed up for the wrong test. Second attempt 2 weeks later, after even MORE studying, and I got the exact same score. Disheartening, but I will persevere.

Now heres where it gets tricky.
On the THIRD attempt at an online proctored exam, the proctor tells me theres an issue with my information. They don't want to allow me to take the test because the name on the test docket is "Zack" but my ID says "Zachary"... From a legal perspective, I understand why the distinction is important, but my previous employer input my info into their system as "Zack" and Im not allowed to update my information. After some discussion, they let me take and fail a third time.

On the FOURTH attempt, the proctor flat out refuses to let me take the test (that I already paid another $88 to take) over the name thing. The only thing they're gonna do for me is let me call their hotline to have someone update my information. After about 45 minutes, they alledgedly update my info, and instruct me to log out and rejoin the exam, I can take the test. So I log out, and when I go to get back in, they tell me its too late to take the exam. I have to pay for another attempt.

Obviously, I called them back, and get transferred about 6 times before one of their employees tells me they will do nothing for me because its MY fault the info wasn't updated. That I should have updated my information. I asked her "why would I update my information when...
A) I was allowed to take it 3 previous times under the same conditions
B) I wasn't the one that put the information into their system
C) I wasnt allowed to update my information on my own
D) The only reason the attempt was late was because of the delay in assistance to update the information

To which she hung up on me.

So obviously I wasn't too pleased when I called them AGAIN just asking for someone to make it right. Im not asking for my money back. I literally just want to take this brutal test (and probably fail) a 4th time, because at $88 a pop, its cost me almost $500 just to get this job. All I wanted was for them to not charge me on a makeup date.

So they"filed a claim"in their system, apparently, and I have yet to hear a word from them.

But I still cant start this job without passing this test. And at this point, I literally cant even look at the study material without getting anxious. Its now consumed my life. And it turns out, the ever powerful PSI Systems test is the ONLY COMPANY YOU CAN TEST WITH!

So I dusted myself off, I got back up, and said ok, no more online proctored tests. Just go to the place and take it in person.

In Downtown LA at 8:30AM which is the ONLY time made available for weeks in advance. Now I live in Vista, CA, which is about 2 hours and a full tank of gas away from me, and thats with light traffic. PLUS ANOTHER $88 just to take the test...
Fine. So be it. This test WILL NOT DEFEAT ME!

Im there early. I find the test site. No issue with my name this time. And I feel like Im on the ball. This time Im actually going to win! And of course, at the end, I just get a screen with red letters and the word"FAIL". And now they wont send me the results either, which were previously given to me instantly, though still a little unclear as to how or why I failed.

To summarize, they charged me $88x5 to fail me 4 times.
They changed the language from their study guide in order to force people to fail and take it again.
They have nobody in the company that can adequately explain their mistakes.
They blame YOU when you get frustrated.
And they're the ONLY COMPANY IN THE COUNTRY allowed to offer these tests.

This is a monopoly, and as far as Im concerned, extortion, albeit $88 at a time.
Class action might be the only available recourse.

I had a test scheduled today (this was my third time taking this particular test). The prior two times told me I could show my certificate of eligibility as a digital copy. This proctor today told me they would not accept that and needed a hard copy. Okay fine, let me reschedule my test then. I call PSI and they told me it's "proctor's discretion" and due to this proctors discretion that differed from the other two I've dealt with, I was out my money. I literally spent $45 today for a proctor to decide not to let me in. They could have at least rescheduled me or refunded me for their proctors not being on the same page.

The absolute worst experience I have EVER had. I had a 6:30 pm test appointment. I logged on at 5:45 Did every thing requested of me and got to a point where I was just waiting. 20 minutes later I called tech support. I spent 15 minutes there and was told that a Proctor would be providing my test right away. NOTHING. Called tech support again. Went through all of it again, the whole relinquishing my computer screen again, provided my ID, had to lift up my computer which weighs about 35 lbs and wave it in the air so they could see the whole room, up my sleeves, scan the walls and floors and so on. He now says, OK now you are all set to go, the Proctor is telling him she is ready. Now I get to go through all that again. By now my back is getting sore from having to lift and pan the whole computer for what seemed like a tour of my whole house and body. Then all of the sudden. CRICKETS AGAIN. Now we are approaching 8 pm. 3rd call to tech support. Guess what? Start again. I am told, OH sorry, you must have gotten disconnected, this is another Proctor. This one left me idle on and off till about 9:30 not to mention asking me to do all of that crap again. I scratched my oak desk severely. It is my opinion that these people (who can see me but I cant see them) are just sitting back laughing at me getting worn out, while they provide no help. But let it be known that when I AGAIN waved my computer around again. This person said can you do it again, I think I saw some item on your desk. I WAS DONE AT THAT POINT! I served this country and carry around Shrapnel and live my life in pain for people like this and they treat us like [censored]. Disabled and a joke to them to watch me sit in front of my computer and get frustrated. Well they are the only way to take a test, but because of the way I was treated, I will look for another line of work.

8/9/21

I was scheduled for an online exam at 5:30 am. The day before the exam my system cleared and passed all checks. I logged on to the exam 15 minutes early. Then all I experienced was a nightmare. After going through the checks, taking the photo id, video taping my work area and room, I launched the exam and could not log in. I tried logging out then back in, then all of a sudden my system didn't passed. It passed the checks before! I tried using the Live chat feature which was blocked due to the system check. I tried calling the number listed on the website [protected] and no one answered. I sent an email which was answered an over an hour later just to be told to try another phone number. According to the email the exam session expires if your not signed in within 15 minutes of the exam time so obviously an response at 7am wasn't in time for a 5:30 am test.

I end up going to work so upset I couldn't focus. After work I called to speak to a live customer service agent to schedule at an in person test because I no longer trust the online proctoring system. The customer service agent claimed that the customer support is 24/7 which was not the case. Then on top of that I have to wait another 24 to schedule. I should not have to pay for the retest.

This is totally unacceptable.

Confirmation #
A79610416

Testing Issue Ticket # 207874

I attached the system check.

I also scanned the system later in the day and it passed all the security checks again. There is definitely a glitch somewhere with your system.

over the past year or so we have had new agents enroll to take the exam. we do our best to have them take the in person exam however there are scenarios outside of our control where they can't. As I know you are well aware of if an applicant fails, logs off before a proctor logs in (often late), or doesn't pass the screening of four walls---your system is often defective in allowing someone to reschedule their exam. It is also defective in finding a rapid solution or literally anyone capable or willing to assist in fixing the problem.

I have a new agent, eager to take their exam and work and since 8/6 has been unable to retake their exam (w86580981) Your "customer service" and "operations" depts have been aware for well over 48 hours and no one has even provided a time table let alone proof of life.

When this happens is there no protocol for assistance? Sit on hold for 3+ hours? I recognize the reviews the company receives for this very matter but is this the actual expectations clients should anticipate?

On August 7th I was supposed to take a test online for my health insurance license. I was given an email that told me to make sure that my computer was compatible and a link that was supposed to take me to the test. I was also told to log in 15 minutes before my test so I was ready 20 minutes before. The link in the email sent me to a part of their website where I was unable to find where I could take the test. My test was scheduled at 3:30 so at 3:20 I called customer service so that they could help me. I was on hold for 25 minutes before I was able to get ahold of someone, I explained the situation and she sent me to technical support. I then waited another 15 minutes on hold before I was sent to tech support. I then tried to explain the situation and I was told that my Chromebook was not useable for an online test. I was under the impression that I could use a Chromebook because I looked at the FAQ for the online tests and it said nothing about certain computers being incompatible (Screenshot of FAQ). I tried to ask him where on the FAQ it said that but he interrupted me and snapped at me that it was my fault that I missed that info and that there was nothing he could do. He was very rude and I was trying really hard not to be angry. As part of the check to see if your computer can be used to take the test where you have to run a compatibility check, my Chromebook passed the test. So I asked why if it wasn't compatible, the compatibility test passed my Chromebook, he said it only tested my network connection, but in the test, it says "This System Check will ensure your machine meets the technical requirements for taking a proctored exam." Then he rudely tells me that he's looking at the FAQ and telling me that it says specifically no Chromebooks. I never found that on the FAQ I was looking at, I could be wrong but I knew that asking about it would've resulted in him continuing to yell at me. I then asked him to put me back with customer service so I could as for either a refund or reschedule. I then waited another 15 minutes before finally being connected back to customer service. At this point, it's 30 minutes past my test, and no hope of trying to take it at this point. I asked for a refund or reschedule. She told me that no refund was available but that she could reschedule me due to technical difficulties. I agreed and she told me that she would put me on hold to talk to her supervisor. After another 10 minutes of waiting on hold, I was hung up and unable to call back. So 120 dollars went down the drain and I can't reschedule because I can't get back in contact with customer service. Taking these tests is already so stressful, and being put on hold and snapped at wasn't going to help me. I would've understood if I was shown where it says that Chromebooks weren't allowed but when I tried to ask, he snapped at me and told me it was there right in front of him. When it comes to customer service, hanging up and blocking the number of someones who was just trying to reschedule was very unprofessional

I was suppose to take my exam on July 31st at home. I had to test the PSI application for the exam with 2 laptops before achieving connection 2 hours before the exam. At approximately 40 minutes to the exam kickoff, i logged in and was not able to connect again. I called Customer care number provided and for over 40 minutes, no one responded to my call.

I was no able to login to do my exam and therefore, it turned to no show/absent. I would love a refund. My Candidate is AWS01630639.

Hope to hear a feedback soon.

Best regards,

Daniel O

On July 31 2021 I have scheduled AWS certified cloud practitioner exam at one of the PSI exam center. I have reached the center on time but institute was closed and no one was there to receive me. Also PSI dont have customer support for exam candidates. I have reached out to PSI via chat and explained everything but they asked wait for 3 to 5 business days without providing any solution. Meanwhile my exam status has been changed to "absent to exam". Very disappointed with PSI service.

They are really immature to this business/ service.

I was online with tech support for about 3 hours Wed. just trying to use the link YOU sent to schedule it. Everyone I spoke with had terrible English-assume you outsource to a foreign country. On hold another hour yesterday trying to log on to take the exam. Then a half hour waiting on a proctor. Told proctor no way I could pass after this fiasco. Did not get a fair opportunity. I missed by 4 points. Was scoring mid 90s on mock tests. All PSI's fault. Tried to get in touch with customer care-another hour on hold. Now I am told that I can't get a refund and must wait 10 days to re-test (on site, because I'd have to be crazy to use your remote 'system' again). When I finally got in touch with 'customer care' was told that hour wait times are normal because you are such a big company. You provide the absolute worst experience possible. It apparently is your business model so that, when people fail, you make more money on the retests. Despicable. I will make it my job to warn others. Based in your previous reviews, this is probably normal PSI customer service. Reporting to BBB.

To whom it may concern, I appreciate your apology however I have been trying to accomplish taking a test for over eight weeks with your company and your company has done nothing but discriminate against me and dictate what I canning can't have when it was clearly stated in all the documentation what I need to be successful! I am not asking permission from PSI exam to use the accommodations that I am rightfully allowed! I have contacted cat contacted the justice department and filed a formal complaint against your company and if I don't have an answer by Monday how you're going to accommodate me and fix this there is going to be further documentation with my advocate from the ADA.

If your company does not provide me with all of the accommodations that I am rightfully allowed which include more time which is times 2 1/2 which would make the test eight hours breaks every 30 minutes a Calculator a reader of my choice because your company does not have anybody to provide for me which is not my problem due to the pandemic and a scriber. Your company does not have the right to determine or make decisions on my behalf I am the client and I am asking for the accommodations that I am rightfully allowed to be successful like a normal person because I am not I have a disability dyslexia and ADHD and ADD and what's super funny is your proctor couldn't even understand me because I couldn't spell things right when I was typing to him and asked him numerous times to allow me a break with no response over and over again which caused me to terminate the test and it cost me also to have extreme stress because I wasn't allowed what they said they were going to give me. Your company does not have the right to determine or make decisions on my behalf I am the client and I am asking for the accommodations that I am rightfully allowed to be successful like a normal person because I am not I have a disability dyslexia and ADHD and ADD and what's super funny is your proctor couldn't even understand me because I couldn't spell things right when I was typing to him and asked him numerous times to allow me a break with no response over and over again which caused me to terminate the test and it caused me also to have extreme stress because I wasn't allowed what they said they were gonna give me.
furthermore I was told prior to the test by the person that I called prior to the test to make sure that the accommodations were allowed that I was going to be explained everything because I need a scriber they said oh yes they will be explaining everything to you the proctor explained absolutely nothing to me and was absolutely disrespectful and did not feel the need to even respond to me when I was in need of help.

I want to response to this email and all the other emails that I have sent your company over the last eight weeks and how this is going to be accomplished I have to take the test because part of my disability is memory and I accomplished completing the classes eight weeks ago which is causing me to not retain what I learned!

I have done my research on your company and looked up all of the violations that your company has received from the ADA and I'm afraid to say that you are violating multiple ADA laws with not only me but hundreds of other adults with disabilities!

The utter disrespect discrimination and sheer force to make adults with disabilities not successful with the tools that they are rightfully allowed is an embarrassment on your company the only reason that your company does this is because they want to pocket more money from people that have disabilities that failed the test because they can't be successful because your company is not providing them with what they need not to mention the emotional and psychological abuse that it puts on somebody with a disability.

I received an email on Saturday the 24th today 2021 from Joyce at your company apologizing for the inconvenience so is that mean that your company feels remorse for what they have done to me!

It is not my problem the client that your company has failed to provide me with the accommodations that I need in the fact that your company does not have anybody that can read the test to me where I reside in Glenwood Springs Colorado! It is not my responsibility to travel to an a half hours to a location to take a test especially due to the fact that I am disabled.

When the tractor first engaged with me there was no scribing of any sort no explanation of what I could and couldn't do no explanation of what I had for accommodations nor did the proctor even know that I had accommodations! I continuously asked him to inform me on my time because the time showing on the screen was not presenting double time I also asked him why he was not informed that I get brakes there was no response in fact he actually told me I could not have a break which caused me to miss my medication! The proctor even told me that I could not have water how inhumane is this for a testing facility to tell a person that they cannot drink water during a 7 1/2 hour test that seems abuse of power!
This whole situation has caused major anxiety and stress on me being put through almost 3 hours of testing with no scribing no help and no communication the last half hour of the test how long is somebody with a disability supposed to perform a test when they cannot decipher what in what is not supposed to be done.

I will not stop until I get total cooperation and I'm treated fairly and with respect! I will continue to reach out to every advocate and company that supports people with disabilities and file as many complaints as I have to in order to make your company comply with the ADA laws and not discriminate against my kind. Shame on you for putting people through hell!

Unhappy client
Tasha Stuemke

I still haven't received my certification card and now we are going on five months.I have had a real problem because I don't have the card each time for applications.Can someone at least contact me and let me know if it's lost in mail or if it's delayed.Thank you John Gunning.

I was told I would receive a detailed breakdown of my examination score within 24 hours of completing it. I received an email, however, it only stated that I passed. There was no score or score breakdown. I have tried to call, and I get a message saying this number is not for exam candidates, yet it is the number I was given by the exam proctor. I have sent emails to the email provided by the proctor, nothing. I went on the website and sent an email there, nothing! I would like my score as I was told I would receive it. I was not told it was simply pass or fail. There is supposed to be a score breakdown by category, not to mention a total score! The customer service is non-existent as none of the contact numbers work or are correct and they do not respond to emails!

7/10/21 spent 2 1/2 hours with a nonresponsive proctor trying to gain access to the exam. Chat feature was ignored; four calls to technical support were useless except that they promised a refund which I am now told is a lie. I was so upset when the exam finally opened that I could not concentrate, but I made it almost to the end of the state portion of the exam when my screen went black and I was logged out.

I do not have copies of the useless chat.
I was not provided the opportunity to finish the exam or check my work.
I want a refund.

My name is Russell Ramkeesoon, I took the MD journeyman plumber exam and failed, But there was one concern I would like to mention, the test had questions that needed a diagram to answer the question, there was no illustration to follow, could I get a response to why the test questions was not accompanied with the question diagram. Thank you

My name is Joseph Parente my id is NJ0000619 .The proctor for the exam told me to get rid of pen, paper, and calculator prior to exam and i was not supplied with abc formula's for the math problems i failed by one point paid another $79 and i have not been able to schedule for the second exam . I took the first exam 6/1/2021. I called dozens of times only to be left on hold and matter left unresolved.My last ticket number is 1285232 and her name was Chelsea

I have 35+ yrs. in the Electrical trade. I am a 3rd Generation Electrician, C-10 Contractor, a I.B.E.W. Graduate Journeyman Wireman and previously CA. State Certified. I passed my 1st PSI State Exam with a high score of 93% correct in 1 3/4 hrs. Now that I have allowed my Cert. to lapse I have tested twice in the last year and have failed miserably with 60's scores even after studying the recommended/required guides/books for months prior to my test. In FACT very few Q on the PSI CA. General Electrician Exam had anything to do with The NEC Code, or Mike Holts study guides. Not 1 single question regarding limited power was presented in the entire 100 question test. There were however ambiguous questions like a mans clothing weight is to be considered for climbing a ladder, and a squiggly line representing a conduit with the question of how many wires for a 3-way switch goes into a receptacle... LUDICROUS questions designed to FAIL a person trying to once again get his Cert. PSI's once president and jew Alon Schwartz is a fraud and an evil schmuck with his rigged tests - SHAME ON YOU PSI! You who have NO experience in my field are preventing me with my experience, training, education from working out of my Union Hall - SHAME ON YOU - CURSES TO YOU!

I've been waiting a week for my password to be effectively reset. I had a message left on my machine saying it was reset and it wasn't. I called in and "Jeff" would not answer my questions about why I couldn't have my password reset and he would not transfer me to a manager. He would not give me any other way to identify him other than Jeff when I told him I wanted to complain about his service. I am extremely displeased with your customer service. It's the worst I've ever had.

I am moving my company to New Hampshire and need a copy of my score report for the national home inspector exam I have been trying for 4 weeks now to get it which they told me would only take 1 to 3 business days to email my report they've escalated it each time and said they would call me back and have never received a call back yet the last one I talked to even gave me a false extension number that hangs up on me as soon as I dial it. Their customer service is absolutely appalling and they don't care if you end up on the food stamp line they will not provide a service to you in a timely manner. How hard is it to email a copy of your score report when everything is stored on computers nowadays

I scheduled a test for the 28th of May. When I tried to take it it wouldn't allow me to. I tried logging in for 15 minutes I couldn't get to it.

This will be the 6th attempt at this exam and I was forced to pay for 7 tests, which add up to over $355 for an exam I was only allowed to take 4 times. The lack of communication and language barrier has this company going down quickly. I paid for, and prepared for a test, had a technical issue, reported it to the correct department. 1 hour later, after talking with tech support, I am forced to reschedule my exam due to the technical support line not being able to correct the issue. I was hung up on by the last person, whom I called back and they stated that is normal and that I should usually wait for a long period of time before another person can help due to them being overwhelming busy. This is no excuse for bad customer service, bad business and terrible integrity!