PSI Services
reviews and complaints

Greetings,

I took exam for my real estate license in Savannah, GA on June 2, 2020. My information was received at PSI on June 16th per employee (PSI). I have called almost daily for the last few months and continue to hold until disconnected or get told different answers such as we will email you your certification showing you passes or leadership is only authorized to send letter, and today I was told to contact the GA Real Estate Commissions office whom preceded to tell me they could not help. I have a job with Keller Williams out of Warner Robins, but I am unable to work due to the delay with PSI. Any support in getting this issue resolved would be most appreciated.

Thanks,
Jarvis Green

PSI are unprofessional, unorganized, no communication. They discrimination against people with a disability. I cannot believe the NCBEEC uses them for all their exams. They cancel my exam on April 1st without any notifications from PSI or NCBEEC after all that driving and preparing. Now, 5 month later can not get up with anyone or a respond to reschedule. All contractors license who uses them need to find another company or create one of their own.

I arrived for a scheduled FAA exam at 1:30. I was told this would be a difficult test to administer (according to the lady at the desk). She then was unable to scan my ID to release the test for me, due to technical difficulties. She mentioned this was an issue for a while "since COVID", but it was apparent there was no attempt to resolve this issue since this issue first appeared, which resulted in me showing up to a facility which was unable to actually administer the test I signed up for. She proceeded to speak with technical support for 90 minutes while I sat and waited. She then finally dismissed me having not given me the test and very little instruction on how to proceed to reschedule this exam. Including the 30 min each way drive to the center, I wasted 3+ hours for this completely preventable problem.

I took the exam for the state of CT back in March. At that time psi's printer was not working and I was told I would receive my results, which I passed, in the mail. I never received them. I passed the general portion last week, at which time the person working there asked me if I had my results from the CT portion and I told her no. She then gave me a phone number for candidate care of [protected]. I have called and left messages at this number but I'm not getting any response. If you could please help me in any way. My email is [protected]@yahoo.com or telephone number is [protected].

I am trying to schedule my test and it's been weeks. I have made numerous calls and I get hung up on after 15 minutes of hold time. Also my emails are not responded to. I have hit a brick wall and I would really like to schedule my testing date but I cannot. Please have someone call or email me back asap in this regard. [protected] email [protected]@gmail.com
Dawn

Hello,
I have previously emailed you all over 2 weeks ago and never received a response. I have also been calling constantly since 10am cst (7/29/2020) and it is now 3:11pm cst andI have yet had the opportunity to speak with someone. I even took it upon myself to drive to the testing center to see if they can assist me with scheduling my exam but they were no help. I am trying to schedule my RE exam for 8/3/2020 but there isn't any availability for that date for any locations nearest me. The earliest date available is 8/25/2020 and I can not take my exam at that time because I would have started my new job and I cant take off within the first 90 days. There are also no weekend availability as well. Please respond to your emails

I registered to write my lituk test far earlier this year. Due to covid-19 this was delayed. I was able to re book for 23 july 2020 and off I went to write. On arrival I produced my valid and up to date south african passport, only to be informed that I did not have a valid travel document which was the option I had chosen to register with. I was informed that there was another document which was classified as a valid travel document. I re booked and paid again for tuesday 28th july having changed my option to passport. I can only assume that my computer auto populated my registration with country of birth as united kingdom and place of birth antrim where I currently live. I confidently attended this morning, only to be told that the information on the registration was incorrect. I now have to book and pay again with the result that it will end up costing me 3 times the price. I would like an explanation as to why it is so important that the registration details match the identification on the day and I would like a refund for the 2 times I could not write the test. I have just proved that when I have added my contact details at the bottom of the registration it automatically changes country and place of birth.

PSI said they have investigated my complaint and the proctor did nothing wrong. I was held hostage for an hour, while the proctor paused the exam. He came back on and apologized. I couldn't move, talk do anything. An hour was taken off my test and told they did nothing wrong. This is rediculous. They cancel it if you leave the camera. Unprofessional!

I have been trying to log on to:
Register for an exam (finally did after 4 hours)
Check compatibility (never have, icon just spins)
Call customer service (left 5 messages over 5 days, no return call)
Email customer service (5 times, no respons)
Try to take the real estate exam (would not load and missed testing window)
When I "chat" with representative, it takes 4 hours to have a conversation due to the slow response and I get no where with them, I was told by one agent that he was "not gonna repeat" himself when I asked my question about why the site won't load. I have paid my money, my career is on hold and in jeopardy due to this company.

The red headed women at the testing site was extremely rude and unprofessional. The reviews for this site have endless complaints about rude staff - especially the red headed woman. I was told I was not allowed to bring in medication. I am disabled and need to keep medicine on my person. I called PSI corporate before my testing and was told this would not be an issue. She asked for proof which I am not required by law to provide. She asked to hold my medicine and I refused because it was none of her business and she was not wearing gloves. She asked me to open the bottle to view the tablets, she did not introduce herself as a medical professional or pharmacist. When I took a break, the staff member (red headed woman) was not wearing a face mask which was required by state mandate and the PSI testing center rules. When I finished my exam both women who worked for PSI were not wearing face masks. As someone with a disability I am more immunodeficient and I was offended that the staff were careless and not wearing face masks as all times. I am going to be filing a complaint with the ADA and the state of WA due to the staff treatment of persons with disabilities and ignoring state mandated rules due to Covid 19.

I'm trying to take the real estate broker's exam in Colorado. I was initially scheduled to take it in the middle of March but it was canceled due to covid 19. I rescheduled it for the first week of April. And they had to cancel that one so I rescheduled it for April 16 and they canceled that one so then I finally got a email saying that they would contact me to reschedule. I was never contacted. I had to call them and finally got another date for 20 May. Last night, on the 19th at 5 PM, I got an email saying they had canceled my test for today. When I called customer service what they said was that they are
canceling some people and letting others come in to take the test to practice social distancing. When I ask how they decided who was going to get

I tested on 02/20/20 at southfield michigan center. I caught the blonde white lady talking about me and pointing at me to other instructor..wen i turned off my blow dryer. This was in front of 7 other testees. Was completely unprofessional. She also failed me before i even got to elavator. This was retest. I had failed the first one after sitting out 3 practice tests. This time i had all my supplies and did each practice test. I believe she failed me on a biased opinion due to her unprofessional relations with me during test. The cameras should be viewed it was a 9am test.

I took the California General electrician exam in December in Ventura California i marked down every answer. I know i got right. Which was 85. They say i got a 58. I've heard alot of people tell me that California tests are geared for maximum failure rate to generate money. I already called a lawyer to resolve this issue. I want an investigation and my score changed to a passing grade. [protected]@yahoo.com fix it or i will proceed with a class action lawsuit

Their website won't allow me to pick just one portion of the test and when I call the representative I was told it was fine and on my test date the test center told me I was signed up for both portions of my test and I had to take both. When I called before my test they make it sound like it was my fault and it was too late so they can't do any thing about it. I pretty sure they don't care about the candidates and they just want our money. I wish I have different option to take my test but too bad it had to be PSI.

I have taken the PSI exam for master electrician 10 times I'm very upset only missing it by one or two points each time I had to multiple tutor seminars studied studied studied study and the computer glitches and ask the questions that does not even pertain to master electrician very very upset want my money back want to see my test where I failed want a paper exam very unhappy with PSI testing system

Something is definitely up with the
Residential builders exams, the residential builder exam has 120 questions when I sat down, but they only score you on 110. I literally looked up 80% of my questions to find the answers and I still missed 60 out of 120 or as they print it I missed 50 out of 120. This is my 3rd time taking the test, I missed more this time than on my second try. Something isn't right. I'm positive I got atleast 80 answers correct. Because I found the answers in my books. what can I do?

PSI testing is set up for you to fail and keep failing, they put in lots of questions that are not related to the field you are testing in. I am trying to get a low voltage license, I have 40, 000+ in this field and so many questions are not related to it, in fact, not related to Electrical at all. An example is they asked me who approves medical devices prior to use. Now how is that associated with low voltage (cameras, alarms, speakers, tv, internet) Every time I take one of these test, you get different non related questions, or questions that belong to Commercial Electricians, not Low Voltage. They do not allow you to review wrong answers in order for you to learn from your mistake, you are left guessing what you did wrong. If they were to eliminate the non related questions, I could pass this easy. The state only allows PSI for testing, and it seems to be a scam.

I have completed my 600 credits here in NJ, I have a 90 grade average all through the program, I am licensed hairstylist for 28 years owned 2 of my own Salons. I am extremely motivated outgoing and also a mentor/ Founder, in 20 beauty schools to show the Airmakeup application to beauty students.
I have taken this test in Linwood NJ for Licensed Cosmetology teacher now the 6th time. From time to time I have had the Procter humiliate me in front of people which I reported to the Vegas Nevada office. I have a suspicion that the computer terminals are rigged. Malicious intend to fail
people to keep retaking the test to just make money. We do not even get results back of what questions are wrong, however it is true to fact that the material on the computer terminal at psi has 75 percent of the questions that are not material we have from the state to study for the exam. I have gathered all evidence and kept all my tests. The most ridiculous question is what pet should be allowed in the school/ salon.
I am requesting a subpoena with my attorney for my tests documents, that is my work and should not be kept private to my life. It has cost me over 300.00 extra to pay for 6 tests. I know everything in the theory book inside and out answers.

I recently took a real estate test at the Macon, Ga Amp testing facility. I have NEVER seen the kind of unprofessional, rude and disrespectful service that they present at this testing center. I will not recommend this site to anyone and I will Never use them again. I'm a 42 year old male with a BS degree in business. I am not a 6 year old which is how they treat people.

I have taken this test 5x🤦‍♀️ The LHA. This last time i fail by 8 questions and i know i was well over prepared and it makes no sense we can see the question we miss and truly and honest i don't think they have a clue just taking peoples money. Some of the question was crazy and worded so different to wheee they want you to fail to collect ya money again. I'm done with it & looking for another job no hassle with license from psi. Order test materials 3x and all 3 had the same question only thing different they threw in on the next two i bought 2 or 3 different question. I called they were very rude. Scammmmmm