PromGirl
reviews and complaints

So, I wanted to share my experience with PromGirl with everyone here. I gotta say, I was pretty disappointed with the customer service I received when I called their hotline. I mean, I know people are tough on these websites, but I think I have a right to rant a bit.

Here's what happened. I ordered this amazing $378 dress for my prom and paid 30 bucks for overnight shipping. I ordered it on a Thursday night, so I figured it would get here on Friday. But no, it won't be here until Monday. If only I had ordered earlier on Thursday, it would be here by now, which is Saturday. But I shook it off, thinking I'll survive.

But then I called customer support to ask what the heck is going on. The woman on the other end was so rude to me. I don't even know her name, but she made me feel like an idiot. I called back and asked to speak to a manager. Luckily, the manager was super nice and made me feel better. She said that she'd received complaints before about the rude woman and promised to do something about it.

I didn't get reimbursed for the overnight shipping, but the manager's kindness won me over. PromGirl has a great selection of dresses, and I'd order from them again. But watch out for those rude reps on the phone and be sure to ask for the manager if you get one. Companies should always strive to make their customers happy.

This website is not worth your time or money. I made the mistake of ordering from PromGirl and it ended up with me having to pay $104 and still not having a dress for my friend's wedding. As with any other website that I've purchased dresses from, I ordered three different sizes to make sure I got the perfect fit. In total, I spent around $1000 on those dresses. However, none of them looked or fit like the pictures shown online. I was so disappointed that I returned them the very next day.

But things didn't end there. PromGirl charged me a 10% restocking fee for each dress. I wasn't aware of this fee before purchasing from them, as it was written in small print somewhere on the website. So I ended up losing even more money just because I wanted to find the perfect dress.

If that's not enough, the box my dresses came in was torn and almost destroyed. Even their shipping and handling left much to be desired. I had to pay $30 extra for express shipping, as I wanted the dresses to arrive before the weekend. Plus, they charged me another $8 for the return shipping fee. All in all, it was a very disappointing experience. I wish I had never ordered from them in the first place.

If you're looking for a reliable and trustworthy website to purchase dresses from, PromGirl is not it. They'll take your hard-earned money and give you nothing in return.

I gotta tell ya, this situation I am in is just completely ridiculous. As a high schooler, I saved up my pennies to buy myself a dress for prom on PromGirl's website. I thought that it would be way smarter if I got the dress way in advance, just in case something goes wrong or there's a dress I like better, right? But no, that wasn't the case at all. They just ended up ruining my whole prom experience.

I dropped a whooping $300 on the dress and after getting it in the mail, I realized that it was a bit too big. It was definitely not something I could fix myself and didn't want to pay for alterations that weren't guaranteed to turn out well. So, I went online to get a return number and I remember looking over their return policy like the back of my hand, just to make sure I did everything right.

I waited for a couple of days to hear back from them about my request and when I didn't get anything, I assumed that it'd show up soon. But after two whole weeks, I was getting a bit impatient and decided to contact their customer service team. They told me that it was already past the return period, even though I had submitted a request in that timeframe. I kept going back and forth with the customer service rep, trying to make them understand my situation but they wouldn't budge. They didn't care that I was just a high school student who had saved up for this dress and wouldn't accept my explanation that there may have been a mistake in the system.

Needless to say, I was beyond ticked off. I couldn't believe that they weren't willing to help me out when I explained that I couldn't afford to keep the dress that I wasn't even going to wear. The whole experience was just bogus. It ended up ruining my prom experience and let me tell you, guys, it's not easy trying to come up with $300 again on short notice. I'm just really frustrated and I wouldn't recommend this site to anyone.

I gotta admit, I had a very bad experience with PromGirl. My first order arrived with a default on the dress, wasn't happy at all! So, I contacted them and they sent me a shipping label to send it back. But guess what? The second dress came with another fault on it! Can you believe it? One of the straps was longer than the other, I felt like screaming. Yet again, I had to send pictures and the dress back. After a lot of back and forth, they promised me that the new dress would arrive on time without any default. But it didn't! I was supposed to be a bridesmaid at my best friend's wedding and I didn't have a dress to wear.

I was so disappointed. I called them back to cancel everything and asked for my money back, but it was a hassle. Their customer service was poor, to say the least. Every time I called, I felt like I was talking to a robot. I even had to make long-distance calls, which added more money to the total bill. Finally, after a lot of debates, they agreed to give me a refund, which was approximately $300 Canadian dollars.

But that's not the end of it. They told me they had opened an investigation with UPS, and I had to wait for my refund until they received the dress back. I was outraged. Why did I have to wait for my money? It's my money! I couldn't understand. After several days, they called me and promised to send an email for the refund when they received the dress. But here's the kicker: they hadn't even received the first dress back, yet they sent me the second dress. So why did I have to wait for my refund when they clearly didn't even receive the first dress?

I've decided to write this review and let everyone know about the problem. People need to know how PromGirl keeps their money and has poor customer service. I hope they learn from their mistakes and start working on their customer service skills. I'm just happy to say that they are giving me all my money back now, and I hope I never have to deal with them again.

This website is totally whack, don't even think of giving them your time and money. The customer service is the worst that I have ever experienced, and they are super unprofessional. I had the horrible misfortune of buying a dress from them in 2011, and it was nothing like the picture. I wanted to return it and get a new one in 2012, even though it had been over a year since I bought it. The lady I spoke with on live chat insisted that it was okay, even though I had doubts. She gave me a return authorization code and I sent the dress back, paying $25 for shipping. I was supposed to receive store credit, but 2 weeks later, I hadn't heard anything. I reached out to them on live chat and was told that my return could not be processed because it had been over a year since I bought it. I was furious! I told the lady that I was given a code and sent the dress back, but she didn't care and basically said too bad. She gave me a number and told me to call the manager, who turned out to be an absolute idiot. This guy couldn't even form a sentence properly and didn't really seem to know what to say. I told him that his company made a mistake and wasted my time, but he acted like it wasn't a big deal. He didn't even ask who gave me the code and didn't seem to care about the mistake at all. Even though it was obviously their mistake, he wouldn't do anything to help me. To make matters worse, they had my dress for over a week and didn't bother to tell me anything until I complained. They didn't even apologize for their mistake. This website is terrible, and I will never use them again.

So I gave PromGirl a call to see if they had the Sherri Hill 8300 in white and size 2, you know, the perfect prom dress. They told me that it would ship on April 12th but I really wanted to make sure it would be there. The customer service person said that usually, they send out the dresses on that date, but it's possible that it might be delayed for a day or two. She explained that they order the dresses directly from Sherri Hill and don't keep them in their warehouse.

I didn't want to rely on just their word for it, so I called up Kotsovas, the fancy clothes store here in Cincinnati where we got my daughter's homecoming dress last year. They had to order her size from Sherri Hill last year and it only took 5 days to get here, so I thought maybe they could help us out this time. However, they told me that no one in the city can order Sherri Hill dresses anymore for prom. If any stores have them in stock, great. Otherwise, we're out of luck.

I'm glad I didn't order from PromGirl, though. That whole April 12th shipping thing seemed too sketchy, like they were just trying to get us to give them our money without guaranteeing anything. And reading their refund and return policy made me even more wary. I don't want to risk not even getting a dress and still paying hundreds of dollars for it.

We're heading to Kotsovas later today and I'm sure they'll have plenty of beautiful prom dresses for my daughter to choose from. It might cost us a little more, but at least we're supporting our local store and we know for sure that we'll get what we pay for.

Overall, I wouldn't recommend PromGirl for prom dresses. It's too risky and there are better options out there. Just be careful and do your research before buying from any online store.

So if you reside in Ireland and are planning to shop at PromGirl (promgirl.com), do not trust their 'International Expedited delivery' options that pop up at checkout. Even if you pay for it, there is more to come, and boy, will it shock you, just like it shocked me!

I bought a dress for a whopping Eur184, and then the dreaded delivery package arrived. I was expected to pay an extra Eur102.80 for 'VAT and Duty' charges, which were payable directly to UPS. You would think they would have mentioned this in the online shopping process, but no! The vague 'Freight and VAT' description in their very small print gives you absolutely no indication of this extra delivery cost.

Not once during the shopping process was I informed of this extra cost. So, not only did I have to pay for the International Expedited Charges when I checked out, but they added another fee upon delivery. And the worst part is, you have to pay or forget about your dress. It's like they have got you by the neck, and they know it.

This is sneaky and a real letdown. Customers deserve to know that there is another costly charge upon delivery. They should make it clear right from the beginning how much extra it'll cost to receive the dress.

I reached out to PromGirl customer service on May 11th and outlined my predicament, but I got an automated response with a link to their terms and conditions, which did not help at all. They showed no willingness to engage in a conversation about their practices.

So, to help someone else avoid this trap, please make sure you're informed about these extra fees before committing to a purchase on PromGirl. Don't fall into the same trap as I did and end up getting robbed at your door.

I ordered a dress from this site, and it was beautiful. I actually loved the quality of the dress. I decided that it was not what I was looking for, so I returned it. I returned within the the period allowed for returns. They are now refusing to give a refund for the order. They claimed there was a stain on the dress. There is absolutely no way I stained this dress. I only had it on for a total of three minutes. I tried it on and put it right back in the box. They stated that I can just take the loss. They even said it could have been their fault for the stain, but they weren’t sure, so it was my loss.

Beware!

I had a $315 dollar credit that they refused to honor. Instead they said I could have 20% off a dress but only if it’s in stock. I was a long time repeat customer. Don’t give these thieves your business!

I placed an order and receive my item which was too small. I processed a return and was told I would receive an email but I never received that email in order to complete my return. Now they do not want to accept my return even though it was out of my control. Customer service has been very useless.

I bought my daughter a Sherry Hill dress for prom. When we got it there were 2 small holes along the seams on the sides. After wearing it for 30 minutes there appeared another hole in the seam on the side and also a hole in the seam in the back. My daughter was totally devastated as her prom was only an hour away.
Very very disappointed by the lack of quality making of this dress.
I will never buy another dress from them again.

Please, don't order from them if you don't like to pay for something that has a bad reputation.
My husband always says that before ordering people should read all the information about the website, the company and the way they operate. But people rarely do this. Just like me.

What I can say about the PromGirl website. They ship obviously bad clothes that looks like a cheap crap wrapped in a beautiful cover presented on the website. The only beautiful thing is the photos on the website. The items look completely different. I ordered just once to understand I don't want to deal with them anymore.
High rates for a cheap crap, it's not worth it. The quality is horrendous as well. So run away. Don't waste your money and time.

I bought 3 dresses and when I opened the package I was a little shocked. The fabric material was so thin that I could see my body through it, it was almost transparent. And it looked so bad sewed and cheap, I couldn't wear it anywhere at all, not even at home. Too bad. One of the dress was with a hole near the sleeve, and another one was a smaller size. The third dress was ok, but still looked cheap and poorly made. Shame on you for selling terrible clothes. They are going to the garbage, don't even want to contact them for a refund, I know it will be a headache.

I purchased three dresses from them. One of them looked incredibly beautiful on the website and I decided that it had to be mine. But that was just an illusion because what I got was completely different. The fabric material was worse than I only could imagine. I 'd be too embarrassed to wear it even at home, not speaking of going out. Looked tooooooooo cheap. Asked for a refund promising them to send these dresses as usual. They said that it's impossible due to our policies. Great.

First and last time I will purchase from this site. They would not accept my return because it was not requested within 7 days. Return policy is misleading, please be sure to read the fine print. A supervisor said that the item is not longer being offered in the size I purchased so they would not make an exception. The dress size was large and of poor quality. Buyer beware!

I have placed my order on the 24th of May and paid for one business day delivery. The reason why I chose one business day option was that one of my friends was in Chicago and she was coming back to Turkey on the 26th. It was supposed to be in Chicago on the 25th but instead it arrived on the 27th. I tracked my order on the 26th with one of Prom Girl's assistants and I was promised to receive it by 17:30 however it didn't. My friend got back. In order to transfer the parcel to another destination in the US for getting the dress on time for my daughter's prom night I had to pay another extra money. I called Prom Girl for refund but the most annoying person I have ever met said that they can't refund it but the only thing they can do is to charge me for two business days and refund the difference between one day and two days option. A mistake or delay can happen but there is always a way to compensate. If you are not willing to compensate your faults then you should stop making them. I will never ever shop from you again and I will spread this bad experience of mine. I think this shopping site should seriously be renewed and the assistants should be trained not only for their assisting skills but also for their awful attitudes. THIS IS UNACCEPTABLE. YOU HAVE NO RIGHT TO LET PEOPLE'S EXPECTATIONS DOWN.

I bought a dress and a pair of shoes from www.promgirl.com for my prom and they shipped everything separately! I still can't get it! Was it that difficult to put everything into one box?
Anyways, I received only shoes and dress never arrived. They said that my dress was on its way but they were not able to tell the exact delivery date.
So there I was, one day till prom and I had no dress.
PromGirl is terrible. I will not buy from them again and will make sure to post as many reviews as I can. They ruined my mood and my prom.
PromGirl is the most unprofessional service, beware people!

This was my first experience with PromGirl and after I receive my money back I want to forget about this terrible website!
I have purchased a lovely evening dress for a Christmas party and was supposed to get it by the end of this week but it seems like it's not coming!
I was contacted by these clowns and they said that they had some problems with the delivery and that my dress will arrive somewhere in January! I cancelled my order and now I'm waiting for my refund. These people ruined all my plans and now I have to think where to get another dress!

I have purchased two dresses from PromGirl website which were on sale. My order arrived in a timely manner.
One dress looked great but the second one was defective. There was no tag on it and it had a hole. I contacted customer service and asked for a refund but they said that they cannot accept back any items which were on sale. They said that they were very sorry that I was not satisfied and that there was nothing they could do. Yes, they have their policies, their own rules, but come on, they sold me a defective product! They were supposed to do at least something! I'm really disappointed with that kind of attitude. Will never buy anything from them again. PromGirl you just lost a customer.

My dress was a complete piece of garbage. It was supposed to be covered with beautiful rhinestones and when I took the dress out of the package many rhinestones just fell off! Emailed PromGirl customer service and they asked me to provide some photos. I did as they said and demanded my money back, but they refused and offered me a replacement. Well, I had no other choice so I agreed and several weeks later received another dress, which was even worse than the previous one. Total wasted of money! Do not buy this made in China junk!