The complaint has been investigated and
resolved to the customer's satisfactionResolved Prokennel.com — Non Delivery of Medications
resolved to the customer's satisfaction
Ordered Medication for my dog. My credit card was charged immediately. Was told they would ship as soon as my Vet faxed prescription. Called the following week to find out if shipped as I received no shipping information. Got no answer, left message, no call back. Called again and was told they just got the approval from vet (not true they got the same day faxed) and would ship the following working day which was Monday.
Emailed Monday and was told again, they JUST received approval. I asked for the order to be cancelled if they had not shipped. No response. Emailed Tuesday and asked if they shipped. No response. Emailed Wednesday and told them AGAIN to cancel the order if not shipped.
4 hours later I received a shipping notice it was sent USPS. Emailed and told them I had cancelled the order as I had to get medication elsewhere. Prokennel refuses to cancel order, and refuses to take their product back.
Called to protest my credit card charge with the bank. They called Prokennel. Allison owner of Prokennel is not a nice woman. She lied several more times, and is rude, she bashes veterinarians and blames everything on everyone but her own faultly business skills.
I have proof of emails, and phone calls. Allison states she will take me to court for fraud if I return her product.
DON’T DO BUISNESS WITH PROKENNEL!