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ProjectManager.comFraudulent site

D Jul 22, 2021
This review was posted by
a verified customer
Verified customer

ProjectManager makes it impossible for you to delete your credit card and personal information even after canceling your "free trial." PM will continue to withdraw money from your account without your knowledge or authorization.

I emailed Project Manger over 12 times before writing a negative review, which prompted an immediate response from the "Customer Success Manager," Ben Holland who left several voice messages and emails pleading with me to call back and to remove my review. Holland admitted that my emails were received but were "buried," and only now discovered…. this isn't true because I received responses to nearly every email.

I handed all calls over to my husband, a senior level manager who investigates and reports fraudulent activity by companies and high profile individuals directly to the FBI, SEC, and other relevant regulatory authorities.

In exchange for removing my review, Mr. Holland agreed to refund the $900 PM owed us. I removed my review and have yet to hear back from them or receive a refund or any verification. My husband requested something in writing be sent to my email stating that a refund was being processed. Shortly thereafter, I received the following email from Holland: "... As we discussed on the call, I have refunded $900 paid to us for your account in exchange for removing the negative review left on the site XXXXX." To this date, we have yet to receive a refund or any confirmation that one was issued. — I urge anyone reading this to stay very far away from this fraudulent and unethical company. Especially if you are thinking about considering a "Free Trial." ProjectManager continued to bill my credit card for over a year without my authorization and currently owes us nearly $1, 000. We are currently pursuing legal action, which has resulted in the confirmation that PM is indeed conducting illegal and unethical billing practices.

PM will continue to withdraw money from your account without your knowledge or authorization.

Despite the overwhelming evidence I provided proving that I canceled my membership the same day I signed up for the supposedly "free trial," PM refused to issue a refund. Additionally, I pointed out several inconsistencies and contradictions listed in their terms. Something I brought to the attention of the BBB, FTC, and our State's Attorney General (to name a few).

I feel that it is important for anyone reading this to read the below email I sent PM back in May (it exceeds the number of characters allowed in this post), it highlights the inconsistencies and other serious issues with PM's billing terms. I believe it will help anyone facing similar problems with ProjectManager or at the very least, discourage anyone considering joining.

I feel that we have been EXTREMELY patient and cooperative but were taken advantage of every step of the way.
For your own good, steer clear of ProjectManger.com — — The software was too complicated. Canceled the same day I registered for a free trial. ProjectManager makes it impossible for you to delete your credit card and personal information even after canceling your "free trial." PM will continue to withdraw money from your account without your knowledge or authorization.

Projectmanager's "cancellation policies" are found on an entirely separate web page from where you sign u for a free trial — it is virtually impossible for customers to find. After hours of searching, I was only able to locate Projectmanager's "cancellation policies" by googling the question "how do I cancel my membership with projectmanager.com?"). Yet another deceitful tactic by PM. https://secure.projectmanager.com/ google /CancellationPolicy. aspx.

Projectmanager's website (and in an email to me personally, and in PM's defensive responses to hundreds of negative reviews) states that Projectmanager promises to "send a reminder 7 days prior to the end of the trial period" to prevent charges. However, another inconsistency is displayed in Projectmanager's "terms." Under §6. a. "Cancellations;" it states that Projectmanager "endeavor" to notify you by email of your cancellation."Endeavor"... A clear implication that PM may or may not send an email notification before charging the customer. I did not receive the promised email 7 days before my trial ended, nor did I receive replies to my emails or confirmation of cancellation.

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