Progressive Casualty Insurance
reviews and complaints

On 06/06/2022 at approximately 8:00 A.M. A Progressive Insured driver turn left in an intersection in front of me. Progressive accepted all liability. I was assigned a claim's adjuster named Robert Perrott. He has been a continuous nightmare to deal with. He will not answer phone calls or return messages. It was only until I contacted his supervisor that he would do anything. When I left messages for him he would take several days to get back to me if he did at all. Most times, as I stated, I had to call his supervisor before I heard anything back from him. He told me that the hospital bill was ready to be paid a month ago. That wasn't true. I just received notice that it will be paid in a few days. I actually have very little confidence in anything they say now. I've been made to feel like a victim by Progressive Insurance twice, once by their careless insured driver but even more by the Insurance company itself. I used to think their TV commercials were clever and funny. Not anymore. Terrible experience with even worse customer service.

We currently have progressive insurance, my husband and I signed up for your snapshot device, my husband drives a older Ford f150 with a stick shift. We have spoken to your snapshot department regarding the fact that the device is registering down shifts on his truck as hard brakes which caused a increase in our rates. When I spoke with Allie today all she wanted to do was school me in how the device works. I find a rational person would understand that 7 hard brakes in 7 minutes of driving is ridiculous and something is amiss. This happened on several of his trips. If our rates are not corrected to reflect your devices error we will go elsewhere.

This document represents my official complaint about Progressive ruling that my claim was determined to be At Fault. If I had been at fault there would have been two separate police reports and I would have been cited. I was not cited but the person who hit me from behind and pushed me into another vehicle in front of me. The cited individual had Geico insurance was cited for CONTROL. You and your supervisors looked at pictures to determine fault instead of listening to me the insured and the police report.

I have filed this complaint because Geico paid the full claim which means they admit fault. So I have to ask you where is it that I became at fault?

I don’t see a claim

CLAIM Number 21~4091591

Adjuster Barry Adams

On or around July 3rd I was parked in the Publix parking lot near Clayton, NC. I have a 2021 Arcadia and had just backed out of my diagonal parking space using my mirrors and back up camera. The entire way was clear of backing vehicles and pedestrians. I stopped my car and started looking forward and was about to put my car in gear when I was hit in the side by a car that just backed into me. After being very nice to the lady, we exchanged numbers and insurance information. Both insurances happened to be Progressive. After turning in my report to Progressive I was told that someone would get back to me. When they did, Progressive Insurance determined that we were both equally at fault 50/50 and that my car would not be fixed under the other drivers progressive policy. I was told it could be fixed by me paying for it myself, or Progressive would fix it under my policy and deductibles. This would be counted against me for further policy renewals. After complaining

to customer service about fairness, the claims person, Perri Huffman, from Progressive told me that it was NC law that both are at fault even if my car was not moving. I told her I didn't agree and that is why I am here submitting this report. Steven Bailey My Progressive Auto Policy Number is: Auto [protected]

I made some changes to my policy and removed my soon to be exhusband from my policy at the end of May, 2022 because we separated and he had accidents and tickets. My bill was over 300.00 per month. I made the 300.00 payment for June and I was to make a payment of 152.00 on july 4th, 2022. I set it up for automatic payments, through my debit card, so my payments would be reduced following the July 4th payment. I noticed on the 7th of July that the payment did not happen so I made the payment through my app. About 5 days later I opened a chat with a rep to find out why my payments were not coming through my account and asking if they were, for any reason, still trying to come out of his account. I was told that my automatic payments were suspended because my payment was denied. I checked my bank and no payment ever tried to come through on my debit card. So, since my payments were not going through my payments are not being reduced. I contacted 3 more people at progressive trying to figure this out and all I wanted was to fix this and get back on the auto payment which they said I could not do because of all the late payments. That I would have to continue at the original rate now that it was denied. When I made the changes to my account I did change the automatic card information and it was basically a new policy, but I guess they counted the other late payments from whenever he was still on the policy against me. Apparently, the card information wasn’t changed to mine or this payment would have happened. I have overdraft protection AND had money in my account for this payment. They told me that they do not make mistakes. That it had to be my fault. They would not work with me to find the actual problem so I could keep this policy with them. I spoke to 4 different people. I know my ex started another progressive policy the day after I made changes to my policy and it is very possible that the payment is not being sent to the correct account but they have no way to research this. Or so they say. I am now changing companies, after being with them for 5 years. I feel like they lied to me about my payments going down and intentionally sent the payment to a wrong account in order to get more money from me for the rest of the life of my policy. I tried so hard to talk to them and was not treated well. I am on disability and cannot afford a huge policy payment which they promised would go down after the changes I made, but only through automatic payments, which as you can tell, we’re never even sent to my bank. I don’t want others in my position to be punished because they left an abusive marriage and are on a limited budget. This was, or should have been recorded through progressive. Todays date is 07/13/22. I spoke with a latosha M and Sam and I’m no longer sure of the other two people I spoke with today. They provide good insurance coverage but when you have a problem like this they should be able to help you not make you feel like they could care less.

Thank you,

Diane K Shea

i was in an auto accident on feburary 28 @ 615 am in englewood ohio (police report is available) and i have full coverage insurance through allstate. I was hit by a state farm driver and a progressive driver. At the time of the accident the progressive driver was given a citation for causing their part of the accident and has since plead guilty to failure to maintain assured distance and paid his fine inturn claiming responsibilty for and admitting to causing their part of the accident. As of today june 29, and since the accident progressive is taking 0% liability for the accident and damage their driver caused and blatantly lying about the events despite proof. I am racking up rental car fees everyday and paying out of pocket (deductible) in hopes eventaully allstate can get progressive to pay in arbitration the other 25% covering this accident for me 100% (75% statefarm (not cited driver) and needing 25% from progressive (driver cited)) because it was in no way my fault. I have made several attempts to contact anthony romano at progressive with little luck but i was able to provided them with the police report and court records, where their insured plead guilty to causing their part of the accident and paid the fine. I even went as far as to speak to a supervisor jerald taylor with no return call. Because there was no personal injury i have contacted several lawyers without success. At no point did progressive try to reach out to me to discuss the accident or take my statement until i reached out to them again 5-12. Progressive is still denying lying in order to deny liability holding the at fault driver at no liability and putting the expense on me who did not cause this accident. Progressive has also failed to meet the claim handling requiremets (rule [protected] | unfair property/casualty claims settlement practices).

I am filing a claim for an accident caused by another driver. I was told Progressive would provide a loaner car AT NO COST while my car is in for repair. At no point did anyone tell me there would be a charge for the loaner car, but I was charged $91.29 for the loaner car. I called Maileika's direct number at TWICE at [protected] and left a detailed message but she did not call back. I called the Progressive number [protected], was transferred to someone else handling the claim and this person did not get a call back either. All other means of contacting Progressive require a policy number. NO ONE IS WILLING TO CLARIFY THIS SITUATION.

Auto accident on 2/22/22 (hit & run), whereas my vehicle was totaled. I filed claim with Progressive Insurance, and was given the run around with different representatives. To date issue not resolved as Progressive does not want to pay what my new, 2022, 4 day old, 229 miles vehicle cost me. Had difficulty to get phone contact with Supervisors and/or important information as for getting name of storage facility, picture, my items, etc.

Had me in a position that I have to sign "sold" documents to Progressive without seing my money out front like in any sale, and to accept whatever they feel like paying. As of this date, there is no resolution and I am stranded in a rural area with no transportation. Please beware and look for all kinds of comments posted by many people on their Corporate website and on https://List ofCEO.com/Insurance Progressive. Do this before deciding on insurance thru Progressive.

February 2022 accident occurred in Olathe Ks. Frontage road, the vehicle covered by Progressive attempted a left turn in front of us. We took evasive action to avoid them, hit a curb and sign. Police review film on site and not the other drive at fault, giving him a citation. Report available online within days for free through OPD or 3rd party service.

Following is flo of contacts with Progressive:

1. Claim filed quickly.

2. Contact agent after not hearing anything after 2 weeks. She stated they were waiting to get the report from the company the obtain them from. They contacted their customer and received his statement.

3. Week later called and she said they still needed the police report to compare it with the police report and also determine if a covered driver (?) was operating the vehicle. I asked if she wanted me to email it to her or provide instructions on how to get it immediately from OPD. She said no. I asked if I needed to get a lawyer if their coverage did not cover the person that was driving their covered vehicle. She said they do not provide legal advice. Next she stated that if she had no new information, she would not call me or return a call. Lastly, she recommended that if my insurance company could do things faster then I should just file my claim through them and be done with the matter.

4. After car handling issues, took vehicle to shop and needed to replace the tires (cuts in the sidewall and balding due to damage to suspension) and have front end work completed.

5. Have called back and left messages and still have not received anything 1 month after the accident. I have tried to call and speak with a different person, but they have a trap where the agent is linked to the claim and you can do nothing on the automated system except be put into that persons voice mail.

So all I see is that they are playing a wait them out game and obviously want me to file with my insurance company so they can avoid the costs and wash their hands of the liability the clearly exists on film!

I had no problems with Progressive Insurance for my automobile until they decided to make changes to my policy without my knowledge. My father (dementia-ridden) and brother (disabled) live with me so they are listed on my policy as living at the residence but non-insured since neither of them drive.

One day I happened to look at my account online - I was looking to add a new car to the policy - and noticed that they changed my father to an insured driver without my knowing about it. He's 91, doesn't drive and hardly leaves his bedroom.

Needless to say, the change in his status from non-insured to insured caused my rates to jump by a substantial amount. I was fortunate enough to notice this before my next automatic payment (which would have jumped from about $50 to over $300.) I contacted the company, got the usual apologies and excuses and was handed the usual hoops for me to jump through in order to change it back.

The issue was resolved shortly thereafter when I decided to cancel and go to another company for my car insurance.

Caused client to pay more money, due to the failure on its end. As a client I simply trusted, and when the car towed from the accident place, and handed the key to Tow car driver who came to tow the vehicle, to delivered to the shop

1st of all at the shop, the receiver should show responsibility to check everything was delivered accurately and correctly.

2nd they should check with the owner, and the insurance agent about things like Key was delivered. But, I have been told that, after 2 weeks, the car Key was not found?

Obviously, this is an unprofessional and irresponsible act, on the insurance side. As a result, I had to Tow my car to Toyota dealership and paid for the Tow service $125 and, unexpected out of pocket money for Key installation close to $700. Word apology and sorry are not the right things to do for such mistake by a famous insurance company. Furthermore, I attached and send the $500 deduction payment from the shop upon the release of the car, to this day NO word from all parties respond to my effort about it that I ask to expedite the refund from Geico.

My car was declared a total loss by progressive ins, st louis MO, the claims adjuster, so i started searching for compairable cars in my area to get the market value, the adjuster came back with alot lower prices by searching 300 miles away, i questioned that and was told thats what they do, during the whole process i would be told things like,..they dont go by retail price because thats dealer price, i was also told they pull listings of cars for sale or recently sold, then in the same email told they dont go by listing price, i looked up rules on the department of insurance financial instutions & professional registration and it clearly states The insurance company is required to pay the fair market value of a vehicle. The fair market value of your vehicle can be found by surveying dealers in your area, and this was something i questioned throughout thr whole process and when i asked why the dont have to abide by the DIFP my question was completely ignored, i alsi kept pointing out that the vehicles she was sending me links to all are cars with manual transmissions mine was a automatic, automatics have a higher value, all in all everytime i called her out on rules and questioned things she was doing it was ignored, i know its their job to pay out as little as possible but the still should have to have some rules and be held accountable for their actions, she never budged a inch on their initial offer and continued to lookup cars 300 miles away, im in MO and shouldnt have to find a car in texas or utah just to save progressive some money, im very dissapointed, and will also be posting my troubles with progressive all over social media and probably contact the news to report all of this.

I am not a Progressive customer, but I do see your commercials numerous times a day on tv. The ones you run now discouraging younger people from emulating the values of their parents is unconscionable. You should be encouraging kindness and common decency. Instead you humiliate a guy in a grocery store who seeks out the store manager to complement the store staff. You should be uplifting the good values most of us have learned from our parents and showing respect for the elderly.

Dear Progressive Insurance:

I also had my homeowners, boat and both autos with your company. I have been a member for several years with no claims filed. I am employed with McGlone Law Office in Terre Haute, In. I also am a pastor and have been positioned with Faith Mountain Full Gospel Church in West Terre Haute since 1986.

My wife on April 6, 2021, was at her workplace, Marshall High School and backed into a metal post in the school parking lot. There was no damage to the steel red/white painted post, but unfortunately my vehicle suffered damage to the right rear.

We have always used Mel's body shop and I decided to obtain and estimate from them. I reported the claim and was asked to send pictures and the estimate to Sarah Williams, the adjuster. I did so and never hear back from the claim's unit. Then I called the adjuster, and she began to question my integrity and treated me as if I were lying to her about this claim. I did all the work on the claim and provided her with pictures, estimate and my verbal statement about the facts.

I have never been treated so badly by a company. Talked down too and treated as a liar. Ms. Williams does not reflect what I believe a company representative should be. Her attitude was horrible and sarcastic. She then told me She would need to send an appraiser to Mel's shop, and it was not until 2 weeks later this took place.
She asked me if I had proof of the accident and I told her no, just my word. The parking lot had been replaced and the posts removed. My deductible was $500.00 which I paid in advance to the shop prior to the repairs. My vehicle sat there waiting for weeks before the appraiser finally arrived. When I tried to obtain a rental, Enterprise in Terre Haute, In told me they had no vehicles available. Another problem!

A simple collision impact and it took your company too long to issue payment. I am only glad it was minor as I would hate to see if it had been something serious.

I now have my insurance elsewhere, and I will tell everyone of my experience with Ms. Williams. I will never recommend your company.

Sincerely,

Mark Kelley

If you care about the safety and well-being of yourself and the ones you care about, then DO NOT EVER USE AGERO/SWOOP. I have been called by them numerous times, with them insisting on giving me personal information of people and where they are stranded.
Keep in mind, I am not a towing company, for all intents and purposes, I am a random stranger, and I have notified them of this each and every time they call me... At 1:00 a.m., 2:00 a.m., 3:00 a.m., 4:00 a.m., 5:00 a.m... all hours of the day and night... They don't care that I am not a roadside service. But they do seem to absolutely insist on giving me your personal information in the middle of the night. Regardless of their knowledge that I am not a towing company.
This information could be used by any malicious person for not so stand-up reasons. They put your safety at risk.
This is not a company to be trusted, EVER! Besides, there are cheaper, better, roadside services out there... More importantly, the other roadside services will keep your information between you and an actual roadside service company... And not give your information to RANDOM STRANGERS that happen to be nearby you.
That pretty much sums it up, if you care about your safety, and the safety of other people who would be on your roadside service plan, then the one company you will not use, is this one.

I've been a long time customer of Progressive, but have never had to use them. I got into an accident. 2 people from Progressive told me my claim was covered, one of them a licensed agent. They set me up with a tow (which they said was included) and took my car to one of their preferred vendors. 2 days later I get a call from another agent who told me my claim would not be covered because I was Doordashing at the time of the accident. He explained that I would need commercial insurance for this to be covered. This was a bummer but it made sense. I told him that I had only towed the car (that could still drive) because I was told it was covered and he lied to me and told me that I didn't hear that from a licensed agent. Then, after days of hassling Doordash about my claim which they were saying happened on a completely different day when I was not Doordashing, I find out that my agent UBALDO CERVANTES had sent Doordash an Automobile Notice of Loss form with the wrong date of the accident. Doordash will only accept this form one time, so because of that they can't help me with the damages either. When I confronted him about it he said it was a typo and I didn't even receive an apology. So now I don't have a car or a job because this one agent was to incompetent to put the correct accident date on this form. And worst of all they are still going to charge me for a tow and can't even apologize for the mistake. Worst customer service experience of my life, I couldn't be more disappointed with how my claim was handled.

I can never use the Progressive app when I need to look up information or to get Dec pages. I always get We're sorry our site is currently experiencing technical difficulties. I also get the same message when logging in on a laptop. When calling it is at least a 30 minute hold time before speaking to a representative. I have complained to the representatives several times, but it never helps. I have a job and do not always have time to sit on hold. Please, please correct your problems. Not being able to easily get the information I need in a short amount of time makes me want to take business elsewhere.

Progressive policy# 1615168 member Thomas M. Morrison ran into the back of my car around Sept. 6, 2021. He filed a claim #219627715. Progressive agent Briana Dicks was assigned this claim. This has been over a month! She has not contacted me, the person driving the car at the time, my insurance agent or Thomas Morrison himself. I believe a month is too long. I want to get my car fixed! Can this claim be given to a different agent?

My name is Gary Dunnam
My email address is gary.[protected]@yahoo.com.
My ph # is [protected]

Progressive Insurance time line for honoring vehicle accident claim for victim of Progressive client.
P-driver: Motorcycle Driver with Progressive insurance
V-driver: Driver victim of Progressive insured driver
Date of Accident: 10/16/21
Scene: V-driver slowed to a stop to make a left turn. While V-driver waited for oncoming traffic to pass P-driver ran into rear of V-driver. V-driver's vehicle sustained extensive damage to rear bumper, tailgate, & left rear fender.

Time Line for V-driver to get truck fixed:
10/17/21 - Call Progressive. Given a claim number and told an agent would call me within two days.
10/20/21 - Agent called. Said they had called P-driver and left a message. Said they give their clients one week to respond.
10/28/21 4:34pm - Called agent. No answer. Did not leave message.
10/29/21 morning - Emailed agent. Asked for an update on my claim. No Response.
10/29/21 1:10pm - called agent. Left message for her to call back with an update. No Response.
11/1/21 9:52am - called agent. Left message for her to call back with an update. No Response.
11/1/21 5:40pm - called agent. Did not leave message
11/1/21 5:42pm - looked up Progressive online complaint form. It's in a foreign language!

Why does progressive only have the option for a 30 day car rental when my parts are delayed beyond control?! I pay for a car rental on my policy. I didn't choose a 30 day and yet progressive will not provide me with further car rental when my vehicle is not ready. This is absolutely not right and needs to be addressed. Why do I have a cap on my car rental?! I pay a premium and checked the box that says I want car rental and yet progressive doesn't care about making sure they hold up their end of the deal by caping me off at a 30 day car rental policy. My car rental should be not only extended more than 30 days but should not have a cap when it comes to situations like this. I've been with progressive for 20 years and have gone the last 5 plus years with no claims. Progressive has received plenty of my money with no claims made to be able to extend my car rental based on parts delay. I'm completely beside myself with progressive and the lack of care and or concern they have to make sure their customers do not go without a vehicle. Something needs to change here and I will make sure this goes on up to the CEO and will seek legal advise to seek reimbursement for any out of pocket costs here. People can't afford over $600 for a car rental a month when I have to pay a $500 deductible to get my vehicle repaired. I'm a single person with no family assistance and this completely renders me with no option for transportation. Progressive should be making a solid effort to extend car rentals for their customers as they have a duty to keep me on a car. That's what I'm paying for. Very upset about this. This is completely a flip of a manager to approve and I keep getting told too bad. Policy only covers 30 days rental. I didn't ask for only 30 days. I asked for a rental on my policy. Progressive should not have a 30 day cap on a car rental on policies…PERIOD.