Progressive Casualty Insurance
reviews and complaints

I was in the mountains last week just before dark in my truck with a camper attached when I had a blowout on my rear passenger tire. I called progressive roadside assitance and the woman not only could not understand my spelling, location directions but, after far too much time told me she could not find my roadside on my information and I would either have to call progressive myself or pay out of pocket. I called progressive and I had roadside showing so I called back to the roadside department( all the same phone number but I had to hang up and call!), the same short spoken lady answered and told me the same thing! I called progressive once again and the agent stated she would put me on hold and call herself. It was dark at this time, bear hunting and bear hunting for food season and barely a bar for connection. I was on hold by the progressive agent for 58 minutes when it rang to the collision department! I almost was in tears... that agent proceeded to help me by doing a conference call and the roadside still could not find my coverage. Finally, after one more call it was set. It was now really dark. When the tow company came, roadside did not mention the camper and they could not tow me. They had to send a van that changes tires onsite and it came out of pocket because the roadside assistance line would no longer connect! I was left in danger on the side of a dark 2 lane forest road from 7:30 pm until 12:30 pm 12 miles from my home. Both progressive and their off brand roadside assitance company failed miserably.

cannot reach adjuster 7/28/2021 shakira claim number [protected] keeps promising to pay or repair car because when I was hit sitting still at a red light an the other vehicle hit barriers and a light pole it should make them liable

I find your advertisements about "Turning into your Parents" to be discriminatory regarding age. This is ageism and is not acceptable. Cute and clever does not excuse discrimination against older people. Portraying older people as clueless, inept, and baffoons is not acceptable any more than it is portraying any other group of individuals.

I will actively advocate for people to not use Progressive Insurance. We have enough discrimination and scapegoating in America and don't need Progressive Insurance adding to it. Please stop using this unkind and highly discriminatory ad choice. I doubt the company would slur other groups with such impunity, mostly because it would not be tolerated.

I had my accident on August 14, 2021 and its September 20, 2021. My claim number is [protected]. I'm on my second claim adjuster and this one is worst than the first one. I call and can't leave a voicemail, because her voicemail is full. I submitted all of the paperwork they needed from me and I still haven't received my check. Plus I can't get a another rental. They told me I had to return it, because I exceeded my policy limit. I am catching the bus with two children. I live in Texas and it is hot here! The representatives send urgent messages to my adjuster and still no feedback. This is really a horrible situation I'm going through and really make me don't want to deal with Progressive again and let everyone know my story.

In June we cancelled our boat insurance as we had sold the boat. I have tried to get my refund ever since then. I have made 7 phone calls. I finally received a check dated August 16, 2021 in the amount of $45.40. I deposited the check the following day. I just received a notice from my bank that you had put a stop payment on the check. Now I do not have my return and I owe my bank $5.00. I called yesterday and I was told you would not refund me $5.00 because it was my fault for depositing the check. I am so thankful I never had to file a claim with you during the time we owned the boat as I am sure you would never have paid us. You were recommended by USAA. I am contacting them to tell them what I have been through.

I just cancelled my auto insurance when they added an unauthorized user to my policy without even getting in touch with me prior to this. My insurance was pretty reasonable before this. The person they added had no access to my car...never drove it...had his own vehicle, with his own insurance... and it raised my insurance over $1000. They refused to take the driver off and told me I would need to pay them an additional $300 for his portion upon cancellation.

On 7-26-21 at approx 2:pm while I was broke down at 200 World Commerce Pkwy, St Augustine, FL with a flat tire on my travel trailer that I have insured with Progressive Insurance. My experience with Progressive Ins was terrible trying to get the tire changed based on my policy. Two days earlier I had purchased a new travel trailer so my new travel trailer had not been updated so I was told I had to pay upfront with a credit card but could be reimbursed later. Based on the Progressive agent request I gave them a credit card at a charge of $201.00 to my mastercard. When the wrecker driver called me to confirm my location I determined he was being dispatched from a distance that involved a four-hour drive. Based on learning this I called Progessive back and told them to cancel this wrecker driver and asked for a closer wrecker. The next wrecker driver called and he advised he was 1.5 hours out as he was located in Jax FL. I called Progressive back and cancelled that wrecker and called my own and paid out of pocket. I have spend at least 3 hrs on the phone attempting to get the $201.00 charge cancelled but I keep getting passed on to other agents.

I own a Towing company Beechgrove Wrecker Svc Beechgrove Tn. They accepted responsibility for the crash and paid the customer for the car but refuses to pay tow bill. They knew car was in our lot but dragged their feet on settling the case in a timely manner; it's on them They did contact our company to pick up car for salvage sale. When they called I let them know what the other company will need to pick up (IE) Rollback with extra straps to hold car together due to buckling of doors and burned to the ground. When they found out it was burned they stated they are not paying and they are not going to pick it up this was the agent out of Nashville Tn. The car is still here on our lot and my attorney will be getting called if someone from Progressive doesn't contact us. Tired of insurance companies taking advantage of towing companies. The agent stated he doesn't have any contract for towing with us and He is correct I have a contract with the THP that's who called us I've got all my paperwork from THP showing the case number. This is the claim #[protected] my number [protected]

Claim number. [protected]

I have requested to speak to a supervisor regarding this claim. I have been told often by the claim specialist that they cannot provide that information. I have submitted all information requested and have been contacted numerous times by the claim specialist for the same information already submitted.

Please have a supervisor contact me.

Maribel Lozoya
575.725.6274

I have had thee worst experience with Progressive Insurance, they constantly mess up my account, keep adding people in my home that don't live there after telling them several times, customer service is rude as heck, and i have the same issue when it's time to renew and it takes them about 8 to 10 irate phone calls to fix it. Every time i called i get told different things then they can never find the information i send in, one person see's it then the next person can't find it. Customer service is all over the place, currently on the phone as i am writing this and the rep can't seem to find my documentation that was sent on the 19th of July it is now the 26th i was told it would take 24 to 48 hours it'll be a week on the 28th. I keep being asked to send in the same documents over and over and over and over and over, why? Again same thing when i got the policy, they want to take your money but don't want to provide the service that you are paying for, I want this issue resolved immediately because these reps have no more times to be rude to me because their stuff isn't in order. I want to take this complaint as high as possible because i'm not receiving any result.

On July 21, 2021 between 11:30 am and 12:00 pm, I put in a request to Progressive to send someone out to unlock my car, as I had my keys and phone locked in the car at Sam's Club fuel island on 54th Street in Chandler, AZ. The temperature was about 107 degrees and I am an 74 year old women. They took my information and said it would be about an hour. I called back after a hour and a half (1:30 pm) and was told that per there information it would be 11 minutes. They informed me that they would send a text to my phone when the were close, I again informed them the my phone was locked in the car and I was on a borrowed phone the gentlemen allowed me to give them his phone number, they never sent a text. I continued to wait, at 3:00 pm I call again as was told there was no ticket for my problem. I then needless to say went off, they said the would expedite the new ticket that they issued. I called my grandson to get my spare key he had to leave work and drive 20 miles each way. To have to wait over 4 hour in the heat and have someone leave from work is totally unacceptable, why do I have roadside assistance

I was in an accident. Progressive's customer was at fault. It was a hit and run. I waited past the 30days to get a check to have my car repaired. They did sent me a check and I got my car fixed, however they salvaged my title and did not tell me. I found out months down the road when I had to renew my registration. I complained to the Louisiana Insurance Commissioner and Progressive and Progressive lied and said they told me. I never thought that Progressive would treat people like this. I understand if you have to salvage a car, but you must let the customer know. Allowing your reps to get away with this shows that you are a company that cannot be trusted.

i have been trying for days to contact claims rep and to no avail voice mail and no return call

I am fully insured with Progressive Insurance and have been for about a year and a half. I am in the process of trying to get my vehicle repaired and I have rental coverage. I had been set-up with a rental vehicle but when I contacted the rental provider they said they had the reservation but no vehicle available. That did not make sense to me so I contacted Progressive, waited on hold for 25 minutes only to be told by the representative - That is odd. I was put only hold another 10 minutes only to be informed that there were in fact all called for so me reservation meant nothing! The representative then told me he would get something set up and call me back. I told him I could not answer my phone at work so he said he would leave me a message. The message he left was not that I had a reservation, he was given me availability for the rental vehicles. It was late in the day on Friday so clearly I was unable to do anything about this until the following Monday.

So I am now on my second week of driving a damaged vehicle. I have a second job driving for Lyft in order to make ends meet but I cannot drive from them with my vehicle in the current condition. I called on my lunch break again, this time speaking to 6 different representatives because I was being transferred to the wrong departments. When I did get to "my claims rep." she was clearly annoyed with the fact that I was upset and did everything she could to upset me even more. When I asked for her name, she said "let me spell it for you" and hung up on me.

I called back immediately to customer service to have my policy canceled - you company obviously does not want to pay out claims to their customers so why would I bother continuing to pay. The lady I spoke with was very nice, she said I could have asked to speak with a supervisor - told her i did ask this but was told it was take 24-48 hours to get a call back, she said that was not correct. She then wanted to transfer me to Claims Support - are you joking! How many times do I need to get transferred only to be told the company I pay for insurance coverage will not help me.

At this point, I just want my claim paid out to me and I will figure out how to pay for a rental vehicle on my own! I will be canceling my insurance as of 7/16/21 once I get paid again and can afford another extra expense due to Progressive Insurance.

I own a towing company and progressive took responsibility for the crash that the other party was involved in. They paid the owner of the car and when they found out the auto was completely burned to the ground they refuse to pay the towing company or pick up burned auto. They knew the car was at a tow lot and will not take responsibility of the bill. I'm going to try this route if it doesn't work this way I will file suit with my attorney for three times the damages.

I was involved in a car accident were the other party is at fault and insured with progressive insurance. So far the the adjuster that handles the medical part of this claim has informed me that all medical bills are not paid in full. They have a third party company that tells them what a charge should be. So I have been told without even a offer
To expect not to get bills from accident to be paid in full. They adjuster refuses to tell me or give any idea how they arrive at a amount. In my opinion I have been lied to mislead made to feel like a criminal so Progressive Insurance can save money at my cost. They take advantage of people telling them flat out lies. This company has excepted full liability of my claim according to them but it's at their discretion what is covered you have no say. So a bill means nothing. Absolutely worst company I have ever dealt with. The only way to recover it seems is through a Atty. I will contact the trade commission about the blatant dishonesty and misleading statements that you have no choice but to except what they say. I see no way to work with a company that tells you the way it is you have no say. Again the other party is totally at fault. You have no say in what is charged by them for insurance coverage the bill is the bill. Yet according to adjuster they decide not what bill says. You have no say. I would like to think the adjuster was just not able to explain but after speaking to his boss it was even worst. She indirectly called me a criminal The worst is the dishonest comments !

I take care of an 85 year old who needs feed on a regular basis. After having an accident that wasn't my fault I was left without a car. The next morning I called to get immediate help with a rental. The claims rep is Daniel Szalewski, and I am hoping that I can speak with a different claims rep who can get me a rental immediately.

Unacceptable behavior and professionalism with this claim, and this has happened in the past.

I am asking for a supervisor to call me IMMEDIATELY

I had recently gotten in an accident on 02/13/21 with one of your customers who was insured with progressive that happened in fargo, ND. I am filing a complaint with how the representative ( Devon Brakke ) treated me when getting details about the accident that occur. I was not happy with him when he kept asking the same questions like he was trying to make me second guess myself on what happened to make it my fault. When i called him out on asking the same question he acted like he didn't understand or was confused when he knew exactly what i was talking about. He also asked me what the make and model was of the other car, for one its on the insurance claim you get and two that is the last thing I am thinking about when I get into an accident. I am not a fan of how you guys do shady business to make it look like the other person was at fault when they were not. I work in customer service and trust me i won't be recommending anyone to you guys. I am appalled at how you treat others.
claim number-[protected]

Filed claim on 1227/20 claims adjuster/rep stephanie buckwald [protected] claim?#[protected]

Immediately. Was cut off and was informed claim was redirected to investigations.
Reason. Re added. 2010 bmw back in to policy and do to accident. With in 30 day period. Supplied details of around damage. Caused between 12/23 2920 to 12/26/2020 location witnesses. Details
Unable to provide do to unaware damage. Accrued until time to return home. Noticed first the rear gate. Was opened.Unable to close. Finding the damage was to right rear bumper. Quarter tailgates and lift gate.. Fastened with yard rope was able to temp tie it closed. At once I returned back into my parents home informing. My father my car had been hit then contacted claims department. And claim was started. I was asked if police was contacted I stated I just found the damage uninformed the agent was it nessaccesry. To file report. And to whom against. Was informed. Not a problem then asked details later that week was contacted by the agent assigned to claim. It was apparent from the star my best interest was not a priority however leaving me feeling like a criminal. I felt revictimized all over again but much worse than the investigator ask series of questions I answered them all truthfully and supplied requested documents. Previous service repair invoice dated for 12/23/20 from les swab. In susanville ca. Alsi the registration.. And smog documentation. Purchased the car with such. Understanding smog was performed. Dmv had. No records if a pass inspection. Was issued temp window tag allowing us to drive when expired park the car. Seeking out previous owner cancelled policy thinking we was going to be heading to court with previous owner. Around flash smog. Unable to locate seller I contacted bar that informed me smog had been performed and passed issuing documentation to present to dmv.Corrections made in computer and issued plates and stickers. At once before driving I contacted progressive to read to policy. It was obvious that there was going to be something. To decline. The claim. Investigator stated I was unwilling to provide any info. That was ask unbecoming of your investigator I supplied several documents and she made notes that were not truthful and I have emails confirming. The document sent. Being confirmed by her.. I. Fact I made follow up contact with the places and people stating no contact was made to my father or les swab to confirm. I had jump through hoops and each time I presented the undisputed facts another made up do called protocol was added until there was no other reasons to dispute except plain out rite jut refused to pay for damages. Caused by whom u wish I knew it has caused extreme emotional and financial hardship to the point I was forced to sell the cat in question and replace it. Broke my heart I am asking please relook at the facts and reconsider the claim. I took a 3500 loss do to damages and was deducted from blue book value on my trade thank you for you time in this matter 7

Got double billed for 6 months the non licened agent refused to correct because they did want to loss there comision. Progressive refused to give me a different agent. Got the bill 9 days after due date every month. They keept saying it went out on time but but the post markings showed it went out 4 days after due date every month. They cancelled me for lack of payment sent me a bill for $800.00 with them owing me $3745.60 plus $240.00 in late fees
The agent navigator truck insurance refused to fix this and has never called me back left over 10 messages