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ProFlowers
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4.3 700 Reviews

ProFlowers Complaints Summary

88 Resolved
126 Unresolved
Our verdict: Dealing with ProFlowers, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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A
9:17 pm EST
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ProFlowers Botched gift delivery

Ordered flowers to be delivered on the 13th or 14th of February. ($19 + $3 to have this stuff delivered to my house but they can't narrow down the delivery time to the day I asked for.) Finally the flowers show up at 9PM but not the box of chocolates ($20). I call to complain. "Oops we'll deliver it tomorrow before 9PM." Wouldn't you think a disappointed customer would be the FIRST delivery of the day? Well maybe I wasn't the only one. 9PM comes and goes. Nothing. I call back. They give me a refund on the chocolates but will not disclose what local flower shop it was coming from (Don't want to do business with them), the refund will apparently take a couple days (no specifics on that either) and the customer service rep insisted I hang up first. Why? Because if you stay on the line it has you do a survey and I guess they don't want the negative feedback. Funny that. Maybe that's why when you're on hold the recording reminds you that ProFlowers is #1 on the JD Powers list for great customer service. Well when you don't let anyone give negative feedback I can see why.

Desired outcome: All I wanted was the stuff I paid for when I paid for it. I can get a pizza reliably delivered to my door for $3 delivery fee but these people can't manage a simple order of flowers and chocolate.

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4:41 pm EST
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ProFlowers Valentine's Arrangement

I have been ordering from Profilers for many years. Have 1 Valentine's delivered tomorrow. Feb 11. Tried to order an arrangement online to be delivered Monday Feb 15. Online would not let that happen. Called the 800 # and after much back and forth, Agent told me that after Feb 14 they would Not be able to deliver.
So assume Profilers is Out of Business next week. Beware!

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12:32 pm EST

ProFlowers unauthorized use of credit card

1/31/21 this morning someone used our credit card to purchase and proflowers online rep couldn't help me with anything. I have the proflower store address it was purchased from which is '4848 Eastgate Mall, San Diego, CA 92121'. I tried calling and the store number is dead. The fraudsters made a $54 purchase . We live in IL, so I don't know how they made the purchase, but I would like to press charges.

Desired outcome: Find who did this and press charges

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11:07 pm EST
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ProFlowers Flower arrangement

I ordered this morning flower for my girlfriend.@ 13:33 I get an email confirming delivery. When she calls *******@1900 and I ask how was the item delivered, she says what Pkg, I tell her the flowers, she says not delivered. I call and was told they have till 20:00. It is now 21:00 no flowers, I'm so embarrassed with the lousy service provided and in essence I was ripped off. The CS agent could truly care less! My next contact is my bank to complain of creditcard fraud Go somewhere else and get better service. At least get a kiss with the service they give you! I looked like a fool, the surprise was blown and still no flowers! I clearly got ripped off.

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6:20 pm EST

ProFlowers Non-delivery and poor customer service!!!!!!

I ordered a fall arrangement to be delivered to my daughter on 11/6 for her birthday. They were not delivered and when I contacted the 800 customer service (which by the way it was obvious that they were in India, Pakistan, or the Phillipines or somewhere OUTSIDE the U.S.) on 11/6 starting at 7 pm EST the so called service was appalling and totally incompetent. I was on the phone for at least an hour being passed around from representative to representative and a Ms. Susie said she was messaging the local FL florist to upgrade the arrangement and make sure it was delivered today 11/7 by 4 pm-it was not. and as I write this it is 6 pm. Now I have spent another hour going from 1 rep to another and when I was transferred to someone name Jenny supposedly in the US, in CT, I was disconnected after going through my whole story yet again and having her tell me that the local florist was just not answering.

This is the worst customer service I have ever gotten-basically NO customer service-just "we cannot tell you who the local florist is because of some privacy policy" and why don't we just try again for tomorrow! UNACCEPTABLE! As a customer I have a right to know what US local florist is being used and Pro-Flowers should be totally reviewing their overseas call centers who simply spout platitudes, but cannot DO anything and also the below grade florists. Usually when there is this much ineptitude, there is a problem at the corporate level.

Dissatisfied!
Patti Beattie
[protected]
[protected]@gmail.com

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8:10 am EDT

ProFlowers Non-delivery, additional, order, charge lied concerning refund and coupon

Received an email from ProFlowers for a $15.00 Off Coupon Code. I've been away from home staying with a just-out-of-the-hospital family member. My husband and I have been apart for about 6 weeks. He's been having a very frustrating time while I've been away, and thought, "well you know, I can send HIM some flowers to cheer him up". I placed my order on Friday August 28th prior to lunch. Order #[protected]. I read, and triple read the delivery date offered - that day. Was a bit skeptical, but yes, that IS what it said. Friday came and went, and 1/2 of Saturday came and went, no notification of delivery. I called customer service. They informed me the bouquet I requested isn't available. "Huh?", I thought. "Why didn't someone contact me?" The CS rep informs me they are not able to meet my request and the earliest delivery date they have now is Tuesday September 1st. Would I like to try a different arrangement? "First, before we get to that, I'd like the $22.97 delivery and processing fee removed from my total". "Am not agreeable with paying for something I didn't get, delivery". After quite a bit of back and forth, the CS rep agrees. Second, we move to picking out a replacement arrangement for the original. I mention that I am looking for something Red, White, and blue, since my fellow is a 27-year retired Navy Veteran. The website shows a dozen assorted roses. "Is it possible to get that dozen in Red, White and blue roses?". "No", she responds. She offers a suggestion of The Joyful Bouquet. I look, clarify with her the Oriental Lilly's are Red, and the other flower is blue. "Can we add some Baby's Breath to make it a true Red, White and blue?" Again, she responds, "No, not available". At this point I'm getting quite ticked-off. I had already been on the phone with one rep prior to this one for over 30 minutes, to being forced to call back because the other rep kept acting like she couldn't understand me. We terminated the call. Now, I've spent another 40 minutes only to keep getting a "No". "Okay, the other arrangement came with a vase, this shows there is an additional charge for the vase with The Joyful Bouquet - correct?" She affirms. The Joyful Bouquet is $20 more than the original arrangement with an additional $10 charge for the vase, before we add the $4.99 charge for the card from the other order. A total of $66.00. "Now, I'd like the $15.00 off, and the $22.97 off". "Should bring the total to $28.03". "Ma'am, I cannot take the $22.97 deduction, but am able to send you a $20 coupon to use at a later date", she tells me. "Okay, I'm fine with that. That would give us a total of $51.00 plus the $4.99 for the card - correct? $55.99." "Yes", she answers. About 30 minutes later I log into my account. The original order is still there, and now there is an additional order for $89.86. Order #M2562742901 Date: 8/29/20. The "Because I love you" card isn't on the order. What the heck? It occurs to me to check my bank balance. Yes, both charges are showing on my card. And on top of that, I once again, am going to be forced to place another 40-minute call.
I am not a happy camper.
Dyonne VanThiel

Please refund the complete 2nd order. I'd prefer to keep the original order with the card included, however, am requesting a refund of the $22.97 for delivery and surcharges. My time is worth a lot more than $22.97, and I'm sure your loss of business from me is too. I've been ordering from ProFlowers for years and years. Ordered all the flowers for my daughter's wedding under a crunch after the local florist was unable to fulfill. Seems things aren't as customer friendly since FTD has become involved. And the customer service, well, it's lacking. You'd be better off with some local CS representatives that understand our language, have a good phone connection and are friendly. Not simply courteous, but friendly.
I will probably use my $20 coupon credit in the future (should I receive it), after that am real unsure how much business will be given to ProFlowers.
That is a sad thing.
Dyonne VanThiel

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R
9:13 pm EDT

ProFlowers Non delivery

Order [protected]-
Ordered birthday delivery for 83 yr old mother in law.
Waited all day for delivery confirmation - got email at 4:12 stating flowers, vase, and card delivered to destination.
Contacted mother in law to follow up and alas - no flower!

No one was called at contact number if there was problem - yet still no delivery -
Called proflowers (live chat not available) -
Brian on the line gave me answer that email was generated automatically and flowed will arrive-
He tried to contact delivery florist with no success - he promised to contact me by 6 pm with confirmation that mother in law received her order.
It is now 6:30 and no call

I am embarrassed and furious

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10:42 pm EDT

ProFlowers Order #[protected]

I ordered a red pearl amararyllis trio for Mother's Day. Picture showed beautiful red flowers and that's what I was expecting she'd receive. Instead she got three bulbs in a basket. I paid $70 for theses so called flowers I call the number to file a complaint and after twenty minutes on hold they disconnect you. When you click in the link to the send an email it just brings you to home page on their website. It says 100% satisfaction but you can't reach them to file a complaint

I can be reached at [protected] or [protected]@outlook.com

Janet Waters

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3:01 pm EDT

ProFlowers Mother's day bouquet

I have sent this 3 times already! The Lilies never opened, filled with weedy weeds! No one should get this scrappy service! Let alone people who send Flowers in Good Faith! My name is Carolyn Burzynski 11636 Field St. Atlanta Michigan 49709. My daughter in Y Ohio sent me Flowers for Mothers Day, These are so Least competent Flowers Ever. Since we often use Pro Flowers, but after being the recipient of your Terrible Flowers, I will be choosing local florists.

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1:10 pm EST

ProFlowers Shipment received late

I ordered flowers for my Mother on Valentine's Day. I received notification that they were delivered but found out later my mother never recived the shipment. I called the next day to complain and was told that they would re-attempt delivery and send me an email. I never got another email or delivery.
then my Mom texted me this morning- the flowers arrived A WEEK LATER!
I called to complain and was credited for the service fee. NEVER AGAIN!

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9:54 pm EST
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ProFlowers customer service and delivery

I've been ordering flowers through this company for a couple of years now and never had an issue until my recent orders. I've had the worst experience ever.
I ordered 2 bouquets of flowers for 2 different recipients: one I ordered on 1/25/2020 and the other one on 1/31/2020. The delivery for both orders was set for February 7, 2020. That day I was checking on the status all day as I never received a confirmation email. Towards the end of the day the status was out for delivery, didn't change the next day. It was clear to me that the flowers were not delivered to either recipient as they were supposed to. I called the next day to inquire about flowers, the customer service rep couldn't tell me for sure whether the flowers were delivered or not, so I requested to speak to the manager, was on hold for a while when finally not a a manager (as no manager was available) but senior consultant picked up the phone. He advised me that, according to the tracking he was looking at, the flowers were delivered while on my end the status still didn't change, still showed -out for delivery. He insisted on my calling the recipients to find out if they got the flowers, only after that he said he would request re-delivery or refund. It was humiliating to call people and ask if they received my flowers . It was supposed to be a surprise. It turned out that I was right, they never got the flowers. So I called the customer service again. This time the manager assured me the recipients will receive their flowers as she changed the florist when placing orders to be re-delivered for the second time. Then I found out from the woman who I ordered flowers for that she got the first bouquet, it was brought to her by a neighbor. It turns out the driver dropped off the bouquet at the other building across the street and it was sitting at the porch for 3 days as nobody was home. By the time the neighbor brought the roses, they were were dead. I was trying to convince her not to be upset as I thought she would receive another fresh bouquet for her birthday. Besides the fact that the surprise was ruined, she got dead flowers for her birthday. The second bouquet never came. The manager who placed the second order didn't even bother checking on the orders or following up to make sure the issue was resolved as it was mishandled so badly the first time. When I called later at night to complain that my friend never got the flowers on her birthday, the manager started apologizing and assuring me that she will get them for sure the next day and will issue a full refund for both orders. I haven't received my money back yet, the status still shows in progress. After I said that I will file a complaint against Proflowers, he erased the orders that I've been having issues with; however, I did take a screen shot before he did that. Such poor customer service and bad business. They should be fined and felt accountable for misleading information and ripping people off. They charge excessive fees for delivery, shipping and handling and don't get through with their promise to deliver bouquets on time. Such a bad experience and disappointment. I would't recommend this company to anyone and would put a note: CUSTOMER BE AWARE! SCAM! I will never order through them again

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1:21 pm EST

ProFlowers order not processed/information incorrect

On 2/7/2020 I called ProFlowers to schedule a delivery and the following occurred:
• I called ProFlowers because I could not complete the order online, as the requested time was not allowed. I called to inquire if the delivery time I needed was doable.
• I spoke with a Representative and gave all of the required information. She was very helpful, but I did have to repeat everything several times. The representative kept saying "G like jelly" and was sometimes inaudible.
• We completed the order and I asked what time would I receive a confirmation email, as I needed it because I was using a corporate card. The Representative advised 5 minutes or so.
• After 30 minutes, I called back to confirm the email address, and to ask for it to be resent as I did not have it. When the Representative read it back to me, it had multiple errors. I corrected the information, and repeated the email address several times.
• After an additional 40 minutes I called back to try to accomplish the same as the above bullet. The rep asked me 3 times what email address I wanted to change it to. I explained 3 times that I did NOT want to change anything but hear what address they had on file. I then asked to speak with a manager. I was told the wait time was 5 minutes, and I agreed to wait.
• After 3 minutes on hold I was disconnected. So I called back directly asked to speak with a manager. I waited for about 3 minutes and then was connected with a manager.
• I relayed all of the above information to the manager who mentioned the order was "lost prevention/fraud status" or something to that effect. When I inquired she told me the transaction was not authorized and was declined. I asked why I was not called since I had provided all of my contact information. She then reiterated what she had previously told me.
• I then explained that I was not having a good experience based on all that had happened while trying to place this order, and that I wanted to cancel the order. The senior person I spoke with advised the order did not go through so not to worry.

This was not the experience I am used to, having ordered from proflowers before. I was already under distress having to place an order for a funeral, and did not enjoy having to call back several times to re-spell an email address or to discover that the card was declined. The Representatives were not always clear, audible, and obviously did not understand what I was saying. My order number was C1007774411. Rest assured, I will not order from your website again.

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4:28 pm EST

ProFlowers order #[protected]

This pathetic company decided to cancel my order without notification, email, phone call, etc. When I called to inquire, I provided my order number, confirmed the payment was received, and the date was accurate. The young girl could barely speak english, so I asked for another individual who could explain the circumstances, making the matter even worse. Only after asking for someone who could explain to me what had happened, was given a vague excuse of product availability - again I asked why I was never told, so that I would have the opportunity to shop elsewhere. Not once was I provided with a reasonable excuse for what happened. Will NEVER use this company again.

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5:18 pm EST

ProFlowers failed delivery for flowers

What a freakin nightmare! I ordered 3 days prior to delivery date, and these [censored]s didn't deliver. I phoned on the date of delivery and some bimbo stated that delivery cutoff time is 8:00pm, but no delivery. I phoned the following day and the customer service rep had such a strong accent that I couldn't understand a word. I demanded fresh flowers delivered today or credit my acct.
I normally use 800flowers, and don't know what possessed me in using this [censored]ty proflowers. Don't trust this company!

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12:23 am EDT

ProFlowers late flower delivery for funeral services.

My order number is [protected]. My funeral flowers on a stand, designed primarily for a soldier, was not delivered on time, and were unable to be displayed in the front of a baptist church. I performed the eulogy for my best friend with nothing to show other than my words. The flowers were supposed to be delivered between 9 AM and 10 AM, as I had requested, prior to the actual funeral service. The florist did not coordinate with the church, and reported having delivered the flowers at 9:30 AM. Two funeral service people who were primarily transport personnel, witnessed the flowers being delivered at approximately 10:02 AM, after the service had already started. Due to the honor guard and activity in the front of the church, I was unable to check the flowers to see if one of them was mine. At the military cemetery, I looked at the flowers that were delivered there, and confirmed that mine wasn't in that group, as only a few arrangements were transported. The female funeral service director Indicated at that time that she had observed that my flowers were delivered at the church after the service had started, at approximately 10:02 a.m, And we're unable to be brought into the service at that time. I never saw the flowers that I ordered, and I am embarrassed that I had nothing displayed representing me and my family. This all occurred on Friday, October 18, 2019, and I made two phone calls after investigating the issue, to ProFlowers. It's Monday evening, October 22, 2019, and I haven't heard anything since then. There has been no contact from Pro Flowers and no service recovery at this time, and I believe I'm due for compensation in the form of a refund. I feel that I have been wronged and embarrassed by the whole event, And had to explain to the family of the decedent that I had sent flowers that never arrived on time.

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3:01 pm EDT

ProFlowers undelivered gift arrangement

Good morning,
my order number is [protected], I placed this order on 10.10.19, I requested a same day delivery, I was advised that I would receive a confirmation email once delivery had taken place, that never happen because my order was never delivered. These flowers were ordered for my fiances birthday, and to my disappointment she never received them. I called the toll free number on 10.10.19 three times only to be patronized. The first rep said as with the other two, we will give you an upgrade, I explained to them that the three available arrangement categories that is offered was standard, deluxe, and premium which is what I already paid for (premium). Then I was offered 10% off my order which was a further insult, and finally I was told that that's all they can offer me. I was told I can either cancel my order or wait until today 10.11.19 for the flowers to be delivered. I said that that was not good enough. The last person that I spoke with at this point on 10.10.19 (Zack), assured me that my delivery would take place first thing in the morning on 10.11.19, and that they will call the recipient an hour before delivery, it did not happen. At this point I'm furious, I called Proflowers 4 times on 10.10.19 and all they can tell me is your gift will be delivered today, aside from the same BS that I stated above. No one is taking responsibility for this transaction, I tried calling the customer service toll free number 4 times, I have waited over an hour cumulatively, and still did not reach anyone. This is not the first time I have had such a horrible experience with this company, I thought I would try you all again; this is the last time I will ever use Proflowers as a gift service. Your customer service is horrible. I expect for my gift to be delivered today, I want to be refunded the entire cost of the arrangement I purchased for my inconvenience. I recommend that you find more reliable florist if you expect to stay in business

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9:24 am EDT

ProFlowers proflowers

I ordered a birthday plant to be delivered to a dear friend on 13 September. I did not receive an email confirming the delivery of the plant which is their usual practice. I also did not hear from the person who should have received it. She would normally ring me to thank me. It was never delivered even though they took my payment. Emailed the complaints department several times. But have not had any response from Proflowers.

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12:00 am EDT
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ProFlowers delivery

On May 10, 2019 I ordered flowers for delivery for May 11, 2019. The order was paid and confirmed. It started getting late and the flowers were not delivered. I called customer at 9pm est. this when the nightmare started customer service. First who ever is answering the phones either cannot speak or understand English. I repeated the order number several times and they kept getting wrong after being on hold for 10 minutes. when they finally get it right they transfer me to someone who does understand English. Again repeating the order number several more times. then this person disconnects me. I call back again waiting on hold. the time now is 9:35pm est. I go through whole process again. Being transferred 3 more times. finally I reach Mimi, she says can resolve the problem. I tell her last person I spoke to told to call the florist, I really closed this time. she kept apologizing for the lack of help I was receiving. Mimi told that they did not have time to deliver my order. I told I never received a email, call or text, from the florist. the next best she could do was send the flowers on Monday. Really Monday, Mothers is on Sunday May 12, 2019. I could have made other plans if I knew ahead time that they could deliver. I have use this service in the past with no problems. This was inexcusable and very poor execution of service and communication. I asked for a refund asap. I will never use this service AGAIN.

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12:39 pm EDT
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ProFlowers received a potted miniature rose bush today, may 10, for mother's day

Already talked to the second sales rep who I couldn't understand. The rose bush had dead roses on it. Petals were brown. Lots of petals fell off. Very unhappy with the quality of it. Would not recommend your company to anyone because of this. My children who sent the flowers are also very unhappy with this. In the past, your flowers were of much better quality. Your company is going to replace the rosebush but it won't be here until after Mother's Day.

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10:05 pm EDT
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ProFlowers ftd® birthday brights bouquet - deluxe / delivery of the order

I ordered online on ProFlowers website
THE FTD® BIRTHDAY BRIGHTS BOUQUET - DELUXE and Occasion Specific Mylar Balloon on 18th April 2019 for my daughter birthday which is on 21st April 2019
and they charged extra dollars to get deliver on Sunday 21st April 2019 which i paid
and i received confirmation email that we received your order

Before i ordered i had chat and also spoke to the customer service that i am about to place and order and delivery date is 21st April 2019 they said if our website is accepting the delivery date then you should be fine then i placed order and
i received confirmation email my order is booked

They email me on 19th April 2019 we are unable to deliver on the selected date but can be delivered on 20th April 2019 they did not delivered

I called customer service today on 21st April 2019 requested it is my daughter birthday please help me, they say we could not deliver on 20th April 2019 and we cannot deliver on 21st April 2019 and disconnected the phone

Again i called the customer service and requested to help me they say we cancelled the order, I was so upset for what has happen to me i will take action

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ProFlowers Customer Reviews Overview

ProFlowers is an online flower delivery service that offers a variety of floral arrangements and gifts for various occasions. Customers can browse their website to select bouquets, plants, and other items that cater to events such as birthdays, anniversaries, and holidays. The company provides options for same-day delivery and scheduling deliveries in advance. In addition to flowers, ProFlowers also sells gourmet food baskets and personalized gifts. Their service is designed for convenience, allowing users to place orders through their website for delivery across the United States.

ProFlowers In-depth Review

In Summary: ProFlowers offers a user-friendly website with a wide variety of fresh flowers and gifts for various occasions. Their commitment to quality, competitive pricing, and a range of customization options make them a go-to for many customers. While their customer service and satisfaction guarantee provide reassurance, they also offer eco-friendly options and engage in community activities. However, details on loyalty programs, mobile app functionality, and accessibility for people with disabilities are not provided in this review.

Website Navigation and User Experience: The ProFlowers website is intuitive and easy to navigate, with clear categories and filters that help users find the perfect arrangement quickly. The site's responsive design ensures a seamless experience across different devices.

Product Selection and Variety: ProFlowers boasts an impressive selection of flowers and gifts, catering to a wide range of occasions from birthdays to sympathy expressions. Their inventory includes a diverse array of blooms, plants, and gourmet gift baskets.

Quality and Freshness of Flowers: Customers often praise the freshness and longevity of the flowers received from ProFlowers. The company sources blooms from various growers, ensuring that arrangements arrive vibrant and stay fresh for as long as possible.

Pricing and Value for Money: ProFlowers offers competitive pricing, with options for various budgets. While some premium arrangements can be pricey, there are often deals and discounts available that provide good value for money.

Customization Options: The ability to add extras like chocolates, balloons, or stuffed animals to orders allows for a personalized touch. Additionally, customers can choose from different sizes and vase options to customize their flower arrangements.

Ordering Process and Checkout Ease: The ordering process is straightforward, with a simple checkout procedure. Customers can place orders without creating an account, which streamlines the process for those making a one-time purchase.

Delivery Services and Coverage: ProFlowers offers reliable delivery services, including same-day delivery options for certain arrangements. They cover a wide delivery area, reaching most locations within the United States.

Packaging and Presentation: The flowers are carefully packaged to prevent damage during transit, and the presentation upon arrival is generally well-received, with arrangements resembling website images.

Customer Service and Support: ProFlowers provides customer service through various channels, including phone and email. Their support team is known for being helpful and responsive in addressing any issues that arise.

Satisfaction Guarantee and Return Policy: The company offers a satisfaction guarantee, promising to address any concerns customers may have with their orders. Details on the return policy are not specified in this review.

Customer Reviews and Testimonials: ProFlowers features customer reviews and testimonials on their website, which are largely positive, highlighting the quality of the flowers and the service provided.

Special Offers and Promotions: Regular promotions and special offers, such as discounts for first-time buyers or seasonal sales, are available, making it more affordable for customers to purchase their products.

Eco-Friendliness and Sustainability Practices: ProFlowers has taken steps towards sustainability, such as partnering with growers who use environmentally friendly practices. However, detailed information on their eco-friendliness initiatives is not provided in this review.

Corporate and Bulk Ordering Options: The site caters to corporate and bulk orders, offering custom solutions for businesses and events. This service is particularly useful for those looking to make a large-scale impact with floral arrangements.

Payment Methods and Security: ProFlowers accepts a variety of payment methods, including major credit cards and PayPal. The website employs security measures to protect customer information during transactions.

Loyalty Programs and Customer Incentives: Information on loyalty programs and customer incentives is not detailed in this review.

Accessibility for People with Disabilities: Details on the accessibility of ProFlowers' website and services for people with disabilities are not provided in this review.

Mobile App Availability and Functionality: Information on the availability and functionality of a ProFlowers mobile app is not included in this review.

Social Media Presence and Engagement: ProFlowers maintains an active presence on social media platforms, engaging with customers and sharing floral inspiration, care tips, and promotions.

Community Involvement and Charitable Activities: ProFlowers is involved in community activities and supports charitable causes, though specific details of their involvement are not outlined in this review.

How to file a complaint about ProFlowers?

Here is a comprehensive guide on how to file a complaint against ProFlowers on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ProFlowers in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ProFlowers. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against ProFlowers on ComplaintsBoard.com.

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Contact ProFlowers customer service

Phone numbers

+1 (800) 580-2913 +1 (800) 565-6609 More phone numbers

Website

www.proflowers.com

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