The complaint has been investigated and
resolved to the customer's satisfaction
Profit Point, Inc.Contract changes without proper notification


Profit point, Inc. changed terms of its contract (now charging higher fees) WITHOUT proper notification as per the contract terms. According to contract terms, Profit Point, Inc. would give notice on monthly statements of any changes made to original contract terms. A representative of Profit Point, Inc. said the notice was included in all customers' monthly statement, but clearly it was not. Furthermore, the representative stated the contract could be cancelled for $250, even though the original contract terms state they must notify customers of any term changes on monthly statements, and the customer can cancel without charge if the new terms are not agreeable.

Lies and shady practices! Beware!


  • Co
    Complainant09 Aug 06, 2009

    PROFIT POINT is an EVIL company. I did some work for them, first they refused to pay all the hours then they took a month to tell me that they will get to it and get me a check soon. They don't care that you have a family, a baby to care for and money is important to you.

    They also don't take into account that you should not piss off someone who knows SEO/SEM like the back of their hand. So they don't just treat their customers like crap, it's their employees too.

    2 Votes
  • Ve
    Very Dissatisfied Customer Mar 11, 2010

    Yes, Profit Point is a very unethical company. Not only do they change and increase rates, they also charge for items that are not even detailed in their agreement/contract. Sadly, many merchants don't have the knowledge or time to scrutinize their statements. Stay away from this company. They will try to dip their hand in your pocket at every opportunity.

    1 Votes
  • Sc
    SC Consultant Jan 06, 2011

    Please do not confuse this company with Profit Point, Inc., which is a supply chain consulting company located in MA. They are a great company. I believe this post is referring to a company that is using the name ProfitPoint with the web address of

    0 Votes
  • Pp
    PPC Rep Nov 11, 2015

    Also please do not confuse this with ProfitPoint Communications which is located in Waterloo, Ontario.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions