The complaint has been investigated and
resolved to the customer's satisfactionResolved Profit Point, Inc. — Contract changes without proper notification
resolved to the customer's satisfaction
Profit point, Inc. changed terms of its contract (now charging higher fees) WITHOUT proper notification as per the contract terms. According to contract terms, Profit Point, Inc. would give notice on monthly statements of any changes made to original contract terms. A representative of Profit Point, Inc. said the notice was included in all customers' monthly statement, but clearly it was not. Furthermore, the representative stated the contract could be cancelled for $250, even though the original contract terms state they must notify customers of any term changes on monthly statements, and the customer can cancel without charge if the new terms are not agreeable.
Lies and shady practices! Beware!