Dear Hubert Hayes,
according to the history of our support system, you submitted your first request on the 28th of March, 2016.
The support team assistant replied to your query on Mar 29, 2016, and provided you with a key to unlock Premium Pack features for Video Downloader.
You should have got a notification about this reply to the provided email huberthhayes@yahoo.com. The ticket id27348 was automatically closed in three days. By default, each customer receives a notification about the status of a ticket and is asked to provide feedback about our support service.
We have not heard from you since your initial request.
Please note that Digital Wave Ltd company is not responsible for the antispam filters of your email provider or any tech issues that might occur with your email and become a reason for a delivery fail.
In case of further questions, please contact our support team.
Kind regards,
Digital Wave Ltd Team
Dear customer,
Digital Wave Ltd is a developer of free multimedia software. Our main project is free Windows utilities for audio and video conversion.
Digital Wave Ltd has never produced or distributed physical goods (cameras, phones, tablets, etc.).
We kindly ask to check the name of a company that you dealt with since Digital Wave Ltd is not responsible for this matter.
Kind regards,
Digital Wave Ltd team
