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Valerie

US
Registration date: Apr 03, 2009
715 helpful votes

Valerie’s comments

Sep 19, 2008
8:37 am EDT
We booked a vacation pkg through your comp for 4 people when we reach our destination to check into our room the Motel was not even open for Buss. Much to our devastation I was traveling with my 70 year old father who is not well and needing desperately to lie down in which case I began to try to try to find another place to stay only to discover the only two rooms avail were 90.00 per night I am expecting compensation for the additional charge. You can never compensate me for all I went though trying to get my ill father some place to rest.
After adding our young daughter to our car insurance policy, the rate was through the roof. We decided that we could no longer afford that kind of expense, so we decided to drop our daughter's coverage, so that she could find her own coverage. We were told by our carrier that if they drop her, she would have to turn her license in to them. So, we went shopping for less expensive coverage and found it to the tune of $150 less a month. We purchased it, and then notified our insurance carrier that we now wanted to cancel our policy with them. We were told that they had to have it in writing by a certain date in order to avoid a premium to be due that month. We followed this request, but, the premium was still automatically withdrawn from our account. In talking with the car insurance carrier, they said that there was till an amount owed towards our Premium. We were never told or is it in writing that when we cancel that they can still try and collect. The bank did reverse the charge, after taking in documents proving that we had sent our request in before the due date, like we were asked. Our carrier never mentioned to us in conversations that there might be additional charges. We are aware that the law states that we have to maintain financial responsibility continuously throughout our vehicles registration period. Which we did, we obtained car insurance coverage with another carrier before we canceled our policy. We have been with the previous carrier for years, never an incident or a claim, they have been gouging us with high premiums and want even more.
I cant stand verizon anymore. They charge you for EVERY little thing you do. changing my plan to my name, 150 BUCKS! and then they proceeded to charge me, half of the balance from the old account, the months before and the months after (my bill was almost 300$!) They promised "you'll get it back after your contract is over". I don't want it then, i want to keep my *** money now!

Those customer service people don't know jack either. They never know your answer so you just keep getting connected to other people! I just cant stand how they squeeze every little penny they possibly can out of you. im going to be broke just by paying my phone bill! ridiculous!
I rented the truck on 3/31/08 and the truck had shifting problems and it caused some damages to some very valuable things of mine. I reported it to the person in charge at the uhaul place and they refusing to compensate me for my merchandise damaged. I filed a complaint with the insurance Co and it's been months and I have not gotten any satisfaction from the Ajuster.
I ordered the H2O vacuum Turbo. They sent me a totally different one. I called to claim, the customer service rep was so mean and aggressive that I asked to talk to the supervisor. Anyway they did not want to help me they said that I should send the product back to them, I have to pay the shipping and they will send me my product I feel I don't have to pay for the shipping since they did the mistake and paying the shipping is like paying again the product in full.

Horrible customer service, they made mistakes and customers have to pay for them.
Sep 19, 2008
9:10 am EDT
I got activated with the National Guard and sent overseas and these ### ignored my call to cancel service - said they'd shut it off, but kept charging me. Illegal as per the Soldier & Sailor's Relief Act. Had to get a base lawyer involved, after NONE of their personnel were willing to help. They don't even provide contact information for their local office - got routed to a call center.

Even after they admitted culpability, THEY STILL TRIED TO CHARGE ME AT A SLIGHTLY REDUCED AMOUNT. These dirtbags don't deserve your service - they sure didn't deserve mine. If there are any alternatives to Time Warner in your area, take them - couldn't be worse. If there aren't, get a library card. God bless.
I have a debt from another company that was turned ovr to Arrow. They call my house constantly. I put a block on their calls. I send them $25.00 a month towards his bill. It's all they are getting. I do not have a job and I am legally separated. What I receive from alimony pays all my bills... I am paying and that's the way it is... They are horrible people. They keep harassing you over and over and i am not playing their game anymore. Enough of this harassment. I am so done dealing with this.
Sep 19, 2008
9:24 am EDT
SinglesNet charges my credit card monthly. I can not e-mail others on site because SNet states I must upgrade. I have done this. When I complain to them, they send cryptic messages about how to override this problem. Their proposed solutions do not work. They must apparently employ nerds !

Apparently I need 50 additional words. Well, I will add more verbiage to fill this requirement. Who can I contact at their site a deal with someone who can send me logical instructions on how to get the services I have paid for!

Or, where is a toll free number.
I have been getting the run around from this horrible company since April 2008! I moved into my apartment then, and technician came to hook up new boxes. He tested all the outlets and told me there was no signal and the incoming wire must be cut, and all i needed to do was schedule another appointment to have them come fix the wire. I called to schedule and the lady on the phone told me that my apartment complex would have to schedule the wiring because they owned the building. I went to my manager and he told me that what they have done with other tenants is give them a letter with permission for Comcast to do wiring. So once I had the letter I called and scheduled my appointment to get the wiring done, appointment was set for today, from 8-11am. Of course I had to *** 4 hours from work to be home to be there for the technician. My phone rings at 11:15am (15 minutes AFTER scheduled appointment) and the man on the phone tells me that technician was mis-informed and that Comcast does not do wiring in apartments, ever. period. So why did apartment complex tell me Comcast had done wiring for other apartments? Who is yanking my chain? When I brought up the fact that I had to miss work WITHOUT PAY for the appointment, all he could do was say he was sorry. I am so sick and tired of getting my chain yanked and my money stolen from these people. SICK OF IT! I think the BBB should put them out of business.
These people are calling my families friends claiming to be MY MOTHER looking for my brother. When you call back the number [protected] you cannot even leave a voice mail. The messed up part of this is that my brother and I do not have a mother, we grew up in foster care. So for one happy moment my brother thought our mother had found us. I would like to say thank you these jerks for giving him that happy moment and destroying his day when he found out who it really was. They have no reason to call him and we both want to know how they got the phone numbers that they called. We will be seeking legal advise on the matter.
Sep 19, 2008
9:34 am EDT
Back in Sept of 2017, a Platinum Protection sales rep had come out to our house. They were giving Free Wireless Alarms away with a 2 year contract of service. They told me how much better their alarm was over my working existing alarm. I agreed to the new Alarm and service. 30 min after signing the contract a gentleman came to install the alarm. Upon the install, he was having some issues with Zone 04, my garage door. After messing with it for 20 min, it finally took. He then did a test and all WAS well.

About 30 min after he left, my phone rang and upon the ringing, we could here it ring over the alarm loud speaker at the keypad. I called Platinum back and told them the problem. The person I spoke to told me that there was probably a wire crossed and that the Tech will come back and take a look. He never showed. I called back the next day (Sunday) and they told me someone from service would call me somewhere between Mon - Wed. Nobody called. I called again and they told me that service was busy and that they could not take my call, but they will call me within 3 days. Again, no call.

About 3 weeks of that went by then the Alarm through a Fault Code 04. My garage door again. The alarm will not arm or chime. It has an error. I called Platinum back and told them about the ringing and now my new problem. They assured me that I would not be billed until the problem is fixed. Again, no-one called or came out to fix the issue.

At this point I gave up. I was upset. After a few months, I received a letter that Montronics (sister comp) was taking over the service. I called them and told them about the alarm. They told me that the alarm was being monitored and that they did not see anything. Funny, because I cant arm the house. The problem is on my end not their end. They did not or would not send anyone out. So, when their bill came I threw it in the trash. Called them again and told them the problem. Again they told me no problem was found. Yet I am looking at the errors. I told them about Platinum and that no one came out to fix and I was not going to be charged until the problem is fixed. They agreed to look into it.

2 months later, (They were not returning my calls) they turned the contract back over to Platinum Prot. I spoke to them, and they told me that they would credit those months, fix my alarm and apologized for the inconvenience. 3 days later, service called and stated that they could not come out and fix the alarm until the account was brought current. Again, I had to talk to 6 differ people there and all they did was keep transferring me.

Now they have hired an Attorney to collect a debt for a service not provided I contacted the BBB and filed a complaint. Platinum replied by stating, "He did not tell us about the alarm issues until February 2017 during a collection call. All he is trying to do is get out of his contract."

That's funny, because I never asked to be removed from the contract, I was demanding a credit or a new contract.

So now the court games will start.
My wife fielded the call, they said it was a business opportunity. I have been disabled since march and cannot make the payments, I told the very rude 1st person I could not pay and she transferred me to the supposed supervisor who was demeaning, he insisted I have my parents pay bill, I told him that the family helped pay my "rent" in the past. He kept insisting that the parents living on fixed incomes could still help because they did in the past.

I left the phone call at him being delusional and it was ludicrous to insist my parents have to pay so I can make the payment. Pushy, arrogant, rude, called me a liar on a previous statement at the beginning of the conversation about getting help on the power bill.

Multiple FDCPA violations. If their letter doesn't get here in 5 days there's another violation.

These people are a piece of work.
Sep 19, 2008
9:38 am EDT
I cannot believe Advanta. I have been a good customer for years, and had 7.99% without a problem, even after a late payment. But now, just 3 months after I take advantage of a $10, 000 cash advance that they promised would stay at 7.99%, they have raised it to over 30%! They can give me no justifiable reason other than "your credit report has changed".

I asked "how"...

They reply, "you just don't deserve a 7.99% rate anymore"

Can you believe this?

I was on time with payments, and a good customer for years. Not anymore. Next call is to a bankruptcy lawyer, and Advanta can choke on the fact that they will not get a dime back from me now. Idiots.

I hope the greedy ### burn in ***... how can they conduct business like this?

BOYCOTT ADVANTA LIKE THE BLACK PLAGUE...

DO NOT GET a Big Cash Advance... once you do they know they have you.

...and where the *** are all the class action lawsuit lawyers?
Sep 19, 2008
9:42 am EDT
All of this hype is absolutely ridiculous. Revolution Rv is just another unfortunate business who couldn't get a handle on things. From what I know, this business was a dual partnership, which for those of you who don't know means that Two people, yes, people, owned this business. Two people that are now money less, with families mind you, jobless, credit less, and if they do file a bk like you say, possibly homeless. I had a business not to long ago that failed, and it is an awful thing to endure. You have to choose between your customers and employees, or your family. Which would you pick? You all act like they have the money to just hand it to you and say I'm sorry! How do they give you something they don't have? They probably just got in over their heads and lost a grip on it. Very sad. I am very sad for all of you and your losses but remember we are all people. It makes my stomach hurt to see this. The effort Rev Rv went through to deliver my trailer to me was excellent, and although we hit a few bumps in the road, I appreciate them.
I financed my mortgage with WAMU, paid off the account in full and with interest and late fees. Then I found out this week that Washington Mutual (WOOHOOWAMU) has been reporting me as a Foreclosure. Now I have to dance around the phone lines and non-english speaking customer service reps. at WAMU, woo hooo. I guess I should get on the ban wagon and sue to defamation of character.

Who do i call? Loanbusters? I have had Lexington Law Firm handle this once before with no results. Now I have to hire another lawyer to sue these ###, well thats not a problem.
I used lending tree looking too refinance on about Aug.7. I at no time agreed too use lenders direct. The calls started instantly and so did the emails. They called everyday several times a day even after being told too stop. On August 20 we said in writing we didn't want too refill anymore. On August 23 I replied too an email again saying we are no longer looking too refinance. This was after many calls. On August 25 after more calls and emails i replied saying please do not call or email anymore we are not interested and if they contact again we will report them. Well guess what. They are still calling. I just filed a complaint with the State Attorney Generals Office. Be careful with this company, they will call and call and call...
Paid my account payment online Used the due date for the date the transaction to take place Didn't pay attention that the due date was a Sunday They didn't accept it until the following Monday and then charged me a service charge When I called about it they explained to me how it wasn't their fault that the due date fell on a date that the transaction couldn't take place *** Juniper I'll stomp the CEOs *** I plead with everyone who sees this to not do business with this worthless *** up company screw juniper!
Sep 19, 2008
10:08 am EDT
I ordered Comcast Internet in August. They sent a technician to my house on Sept. 4. He identified my cable jack as a phone jack, told me I should run cable then call them back to install and he left. I went and looked at the jack after he left and sure enough it was cable. I scheduled another appointment for Sept. 16. The technician tried to tell me the cable jack was a phone jack and he couldn't do anything. I told him to look closer and he was surprised to find it was a cable jack.

He proceeded with the install until he found out that there was filter on my telephone pole that wouldn't allow me to get internet from the cable company. He told me I would have to trim bushes and trees to allow him to get to the pole. So he left. I trimmed the bushes and trees and called them back to reschedule, only to find out they've canceled my order.

They offered to let me re-order and schedule an appointment for two weeks from today - 6 weeks from the original order date.
Sep 19, 2008
10:12 am EDT
Check status in afternoon when I realize delivery not made. Called fedex, told that they made a mistake and put it on the wrong truck. Told them when it gets back, put it on another truck and deliver it. No can do, it will be delivered tomorrow. Not good enough, I say, can I pick it up. No you cannot. Well than deliver it today. No can do. You made the mistake, why should I suffer for it. Sorry, we really are sorry, but there is nothing else we can (will do) for you.

Item returned to facility at 1:22pm per tracking on-line, plenty of time to get it to me. But that would inconvenience fedex in Bethlehem, PA.
Sep 19, 2008
10:16 am EDT
Wells Fargo is a terrible bank in my opinion. If you are banking with them you may want to reconsider. If you are not banking with them but you are considering doing so, you may want to think about this a little more. This is a very low quality customer service bank. It is very unpersonal and does not care about its customers at all. Furthermore, they are quite dishonest. They stolen out of my account over $800.00 simply because my step-son's account got overdrawn. My step son is an adult. I have no control over his actions or over his account. I had no access to his account or knowledge of the status of that account. They claim that because I allowed my wife to have access to my account and because she had also access to my step-son's account that somehow these two accounts are linked or related. Total nonsense. This bank is a total scam!
Sep 22, 2008
5:34 am EDT
This so called company is horrible. Unfortunately I am trying to deal with this pathetic company so I can pay off a small loan. Yet they never respond, neither through mail or phone to verify the amount owed. I call the toll free number and their is only a recorded message saying they will call you back promptly, LIE. I haven't spoken to anyone there in 5 months. So I have asked to please mail a statement for 2 years! And never have they once sent me a statement in the mail so I know how much longer I have to put up this S**t. They have lied to me on the phone, when they answered it 5+ months ago, and through their "service."

The representatives that dealt with my account have constantly changed, which I wasn't aware of so I could contact the person with their precious extension number. my guess because they either have people who don't want to work and/or no one wants to work for corrupted people.

So I am going to give The Better Business Bureau a call. With all these complaints hopefully we can get rid of these type of "businesses".
Sep 22, 2008
5:39 am EDT
So I tried to book a flight on travelocity. It said It had trouble processing my credit card. I checked online my funds were sufficient. I also called up my bank and my funds were sufficient. My bank ensured me it was nothing on their end. But they noticed travelocity charged my account 4 times for a $7 dollar fee, which should only be charged once.

So I decide to call Travelocity. They said it would be another $25 dollar charge to book the trip over the phone. I will never use travelocity again. They are just terrible. Travelocity ***.

Travelocity Booking ***. Travelocity is terrible.
Sep 22, 2008
5:45 am EDT
I love you all and I am working on helping you collect the monies you are owed. This includes the service department that had their hands tied and even worked with no pay after the company closed its doors. I hope all of you learned from this experience and will be better prepared in the future, I certainly learned a lot. Also, I hope the customers that did not get all the services they paid for can get some resolve for their purchases. I know that some of you worked hard and saved for a lifetime for this purchase of your new RV's.

We all need to help each other because we are good people and we love the spirit of being out in the open land with our families and friends, desert, river, beach or just camping we all love to get out there and make memories for a lifetime.

This post should come from the owners but that's not going to happen. Please don't blame the sales or service staff, we did our part, we did our best, in fact we were your best supporters but our hands were tied. Most of our employee's were very good church going people from several different religions, but all good people.

You will all be great employee's for some company in the future or perhaps even opening your own businesses.
I bought this iron not even a month ago for my daughters hair. She has really thick curly hair and it worked great! Tonight I started to do her hair, I did about 3 strands and it quit on me! I had to use our old iron and it wasn't the same. Now I have to waste my time to pack all items up and more $ to get some of my money back! I'm so pissed, not even gonna chance another Kstyler for fear it'll happen again. Especially after reading all of these reviews.
In mid-July I got the Time Warner package in Brooklyn. Two days after I got it the modem they brought me died as it was used. It took me almost a week to get service again, both computer and telephone. When the serviceman came to bring the new modem he said, "I don't know why they gave you this junk." Tonight my remote broke and I can't use it. I am told I have to pay to have a new one sent to me or I have to bring the remote to Time Warner. I'll do neither. I'm going to get a different company. Time Warner is not worth the problems and cost. I cannot believe that people tolerate this inferior service.