I have had nothing but trouble with this bank. They will do anything to bill you it seems. My biggest issue is when they decided to take my money in my checking account and start transferring it to a savings account without my permission. And not only that but they continued to do this for about four months even though i constantly told them to stop the transfers and they told me the transfers were stopped. One month they even started transferring more.
So then when my automatic payments for my Star card went through they bounced it saying i didn't have the money and then felt the need to bill me for it, which was on top of my card billing me. Apparently your money is untouchable when they transfer it to a savings account unless they want to bill you for something then they suddenly remember that both accounts are "yours" and attached to each other. I lost about $3, 000 from this fiasco. Not to mention when my card billed me over these few months 500 dollars of debt suddenly became 4, 000.
I will never ever recommend this bank. And now I am afraid to even leave them until i know absolutely everything has been changed over to a new bank account because of when my parents left and a check suddenly went through late they decided to bill them nearly 500 dollars in bills total and even tried to tag on another 200 saying that the company that had turned in the check was billing them, when in fact they were not doing so whatsoever and the bank was just lying to try and get some extra money. And this was all from a 7 dollar item.
My advice never ever use BofA and if you do have them make sure you change banks as soon as you can safely do so.
Just tried to get PAYPAL account for ebay and that went fine. Used credit card. Now up pops info that says I need to be Verified. OK I choose get PAYPAL credit card, fill out total application including last 4 digits of SS#. Another window comes up and says to call a number to finish. I call number and they want my SS# complete over the phone. I said no and they said they can't help me if I don't do this. I had to call another number to cancel PAYPAL and that number told me to call another number which said call back Monday-Friday ect. Why did they think I would give my SS# to a person on the phone in India or where ever. But, now they have all my credit info. Laws need to be made that the site must show and explain all the information your going to be asked for before you are required to fill in the form. It's a lowlife information mining ploy!
Do not go to this place! They messed up my nails and STILL wanted to charge me! I was there from the time they opened until after 5pm and I left in tears with fried nasty nails that was not the right color. Atleast it was better than the red and mossy pink that was supposed to be bright brown and white. The manager Elleonie called me many names and did imprecations on me (how unprofessional)when I said I wasn't going to pay. How rude! I had been there all day and no one even offered me a magazine! They even did a coffee run for themselves and never once even asked me if I needed anything let alone apologize for messing up my nails!
Do not go there! The manager Elleonie is a horrible rotten person and she will NOT take good care of you! Neither will she let her employee do things the right way except whatever she says to do!
Elleonie is a natural harridan! That old hag!.. No wonder her two employees left her. More ELLEONIE SALON Reviews. Elleonie Salon ruined my hair!
Was not charged the right amount.
Our company has had a terrible experience with the staff at Maximizer. We have used Maximizer 9 CRM software with great success. We decided to upgrade to a version that would allow us to synchronize our data and we were recommended the Entrepreneur edition by Stanley only to later find out that we will need the Group edition instead. We paid for these additions and as the cost continued to rise and are now finally told that MaxExchange can be "high maintenance" and will require many hours of tech support at 150.00 per hour. We are now at an impasse with Maximizer and appear to have lost our investment of over 2, 500 dollars. The quote states All Sales Final but the initial assurances we received over the phone by Tammi obviously mean nothing. Be very careful in the future to get everything in writing based on our experience with this group and I would suggest avoiding them altogether. We have a useless and expensive package of software just sitting on a shelf and have gone with their competition. Shame on these guys!
Apparently in the 2- year contract we signed it stated that we needed to give a 30-day notice to cancel. Well our contract was fulfilled and we ported our numbers 2 days after it expired.
Well now Centennial sends us a bill for Sept - Oct for services we can not even use becuase our numbers were ported to our new provider. And they won't remove the monthly charges becuase of thier 30 day notice. I think it's BS that you pay these companies so much money every month and then they won't even credit you one, especially since we can not even use it! And what peeves me the most is that I had done thier online chat and went to thier local office before we switched to inquire about switching since this was our 1st cell phone account and i was not sure if we needed to do anything special and not once did any one find it necessary/helpful to 'remind' me of this 30 day policy that's stated in a contract that the terms were up on anyways.
This is the SECOND time I've been screwed over by an extended warranty for a computer from Circuit City. The 1st time was for a desktop. They gave me the run around, it's your ISP, it's your software. Well, it wasn't, it was the hard drive & by the time I knew it, because it gave out completely, the warranty had expired. Now, with the laptop, I found out the guy who sold it to me lied. I didn't want the extended contract, but he said I would get 1 free battery replacement as part of a check up where they would 'tune up' the laptop, which would make it worth it. Turns out, it's only for a defective battery, & the 2 phone calls I've made have told me something different than what my local store told me today. Each person making it harder for me to get coverage. Also, the local store told me all the extended warranty's really good for is a free virus scan, no cleaning up the computer files, etc. like was stated when I bought the computer. What a rip! Don't believe anything they tell you or what they even have in the contract. They will do all they can to give you the run around & weasle out of doing anything for you.
On February 6, 2008 I call to schedule a repair service on my Whirlpool Washer and an agreement was offered to me. We purchased the Service Smart Protection Agreement for our Whirlpool Washer. When the technician arrived I ask my mother to inform the gentlemen to call me and give me an estimate of what this service would have cost to a cash customer without an agreement. He never called; he repaired the washer and left without honoring. I ask my mother to lookup the technicianâ?s phone number on the caller ID so I could call him. When I spoke with the tech he told me there was no way he could have given me a value for my repairs.
At a later date I called the Tech Line to question the technicianâ?s response to my request and they informed me he could have given me an estimate of the cost. At that time they informed me that the repairs where valued at 164.29. During our conversation they referred to my washer as a Kenmore washer, I informed them I didnâ?t own a Kenmore washer. On December 26, 2005 my husband did purchase a Kenmore washer but I wasnâ?t satisfied with some of the futures, so we returned this item and purchased the Whirlpool washer on January 6, 2006. I ask the representative that day to cancel the agreement on the Kenmore and transfer title to the Whirlpool after we discuss the value of the agreement and the service protection.
In August 21, 2008 I found out that my agreement had been canceled on 2/27/08 and a credit of 50.70 had been issued to my Corporate American Express Card that I was not aware of until I called for service. I stayed on the phone with a representative for over 45 min and was disconnected and no one called me back to rectify this issue. When I called back I had to start off explaining my situation all over again, so I asked to speak to the person I was talking to and inquired why they didnâ?t call me back since the call was disconnected they told me it was inbound calling center and not a outbound calling center. I didnâ?t want to spend another 45 minutes on the phone at 10:30pm.
A technician came on August 25, 2008 had me down a collect/cash customer and my husband showed the technician our Service Smart Protection Agreement, he ordered the part and had it shipped to our home for a future repair date. The same technician came out September 5, 2008 to repair the washer but couldnâ?t complete the repair, because the agreement was cancelled. I spent over 1hr and �½ on the phone with four different customer service representative and one person from National Customer Relations. The final persons that I spoke to was a Dida and Dennie at your San Antonio call center told me everything was taken care of. I asked them did I own them anything before I hung up the phone since they informed me a credit had been issued, they said no! Buy this time the technician had left for another service call and took the part with him.
On September 8, 2008 a technician came back out to the house to repair the washer without the part that was order, because the first repair man took it with him on 9/5/08. Dida schedule this service call and called the original technician back and ask him if he could go back to my home, but he informed her he was to far away from my address to come back that day. He call my home around 4:30 pm 9/5/08 to inform us he would return on 9/8/08 between the hours of 8am and 5pm. And the Tech Line called him to say everything was okay for him to return. A different technician came out 9/8/08 and this hold process started over again with me calling to find out why my service agreement was still not valid.
Now I have spoken to over seven different Tech Line representatives and supervisors from San Antonio, TX to Hoffman Estates, IL. ; Sears refuses to salvage our 30 year relationship over a 50.70 refund. I originally paid 214.99 for this service agreement. I was not aware the credit was given to my corporate account because the company pays the bill and I reimburse only the charges that are personal at the end of the month. They never informed me of a credit that was given to me by Sears, so I was not aware that my service agreement was cancelled until I called for service in August 2008. The hardcopy agreement that I had states that my agreement was good until 2/6/2009. I received no correspondence in writing that this protection had been cancelled. My husband and I purchased another service agreement on our Kenmore refrigerator months later because we realized the value of this agreement was worth the money. As you can see from the fist service call on the washer they charged 164.29 for a switch. To date they have never sent a hardcopy agreement for the refrigerator, but when I call about it they have it on file. It was mentioned several times during our conversation and debate over my washer agreement. Every time you call 1-800-4-MY-HOME line the first thing they ask is your phone number and which product do you need service for.
My husband and I own more Kenmore/Craftsman product in our home than any other manufacturer. And I donâ?t want to be haunted by this awful experience for the rest of my life. I just want Sears to admit to �½ the mistake of cancelling the agreement in error, which Stephanie at the corporate office did admit, but informed me that there was nothing she could do because the credit had been issued 6 months ago. Stephanie instructed me until this service was either taken care of as collect repair she could not issue another service agreement on this product. I donâ?t feel I should have to purchase another agreement when Sears insured the wrong item in the beginning. They dread date in February 2008 was only to get the correct item protected and ask the value of the service call. What does a shopper have to do to feel appreciated as a customer in this struggling economy, has Sears gotten so narcissistic they donâ?t care anymore about there consumers anymore. Until I get some justice I will spread the word national that this service agreement is not worth the paper itâ?s printed on. I hope this nightmare doesnâ?t results in divorce from Sears, but I do understand the love for a relationship can sometime be taken advantage of.
We signed up at the Berwyn store, forgoing the rebates available for signing-up online, so we could make sure our service was ordered correctly. J signed us up for HD Dish service, although we did not know it was HD until later, and the Elite DSL package, all with a rebate for keeping a month of service.
The DISH
We had problems with the Dish connection going in and out, sometimes 5 times an hour; we thought the reception just was bad. It was not until we found out the technician hooked up only 3 of the 4 televisions, that we were told he installed HD equipment (more expensive) and that was causing our reception problems.
Customer service said that he should have noticed we did not have any HD TV������¢���¯���¿���½���¯���¿���½s, and hooked up the regular equipment. So a technician had to come back, a week later, to take out the HD equipment, replace it, and hook up the 4th TV. After making a complaint against the first technician, he was not only on his cell phone constantly, but he made my husband help him for 4 hours, causing my husband to miss half a day of work, customer service said they would send a manger to set-up the correct equipment. Instead, we got a non-manager that asked us what the problem was. We were told that he would ask for a correction to our bill, for the weeks with problem service, but he said to call customer service when we got the bill.
After getting the bill, I have been unable to reach anyone that can explain the numerous charges and credits. After transfers, waiting, and dropped calls, I was transferred to the DISH company. Vanessa explained that they paid AT&T for the mistakes made, and I do not owe them anything.
The DSL
Our Elite DSL was a dream, until 2 weeks into service. We started losing signal from the house to the server, so I called Technical Support. TS suggested we were not getting enough signal in the house, and tried transferring me to a senior tech. After 30 minutes on hold, I hung-up. My husband then called the next day, and after doing some tests, they sent a technician to the house a couple days later. Our area, and our house, does not support the Elite AT&T DSL. Our choices are to accept the higher speed with less connection, or downgrade the service.
At this point, I called the Berwyn store, and left a voice mail for the manger, letting her know how much trouble J���¯���¿���½���¯���¿���½s mistakes were, and how much time and frustration they are causing everyone in the house. It has been 3 days, and I have not gotten a return phone call from the manager.
Downgrading the DSL was a series of dropped calls, and lost hours on hold. Finally, LaToya, [protected], credited our account for the problems in August, then lost me during a transfer to downgrade service. Linda, C528927, downgraded our service, credited 5 dollars for August, and gave us 5 dollars off a month for a year. She was wonderful. While I was on hold to get the downgrade done immediately, I hung-up after 30 minutes, and called back.
Upon calling back, I got a technician that asked me if I wanted to downgrade my service, after I explained it was already downgraded. He then asked me if I had paid on the account, and how much. The bill is not due for 2 more weeks! I told him I will pay it when the service works. He transferred me to another woman that couldn������¢���¯���¿���½���¯���¿���½t understand why a technician would ask about my bill. She also confirmed what Linda did, and attempted to transfer me again. Again, I hung-up after 30 minutes on hold, and expected the service to be working in 24 hours.
It has been over 24 hours, and the service is slow and unsteady. The internet connection keeps getting lost. An attempt to contact someone through online chat ended in another dropped signal, after a long wait, of course.
I was not able to ask about the closer coupon we are not in the system for, the rebate Jessica said we would get. Nor has anyone else in the course of customer service and transferring been able to help.
It has been only a month and 10 days. I have been on the phone with AT&T for almost a full month.
And that brings me to now.
I thought I hated Comcast, until I signed up for AT&T.
I want to know why my DISH bill is 112.24.
I want the DSL rebate we were told we were going to get.
I want good internet that works all the time.
I want to know why it has taken a month and a half to get these services to work, and why I cannot get any one person on the phone that can answer these simple questions.
I want an apology from J, for all the trouble she has caused me, and an apology from her manager for not returning my call.
As soon as we get internet service, this email will be sent to AT&T customer service, the Berwyn, Illinois AT&T office, the Better Business Bureau, Complaints.com, all my friends and family, and everyone and anyone else I can think of.
This company supposedly provides a "Service Guarantee", but when I presented them with a problem with the "professional" I hired via their web site, to pour our concrete driveway, they pursued my complaint up until they would have to pay the cost to me. They had me pull together all kinds of documentation and even had the professional's own admission, but still did not reimburse me the cash I was out, which was $500.
Service Magic is not reliable nor are all the so-called "professionals" they list on their site. DO NOT USE SERVICE MAGIC!
My complaint is I'm tired of hitting E-Bay on my favorites and finding photos of women basically nude on their home page. I can understand if this is what I was searching for but to have these on the home page is unacceptable. I'm pretty much fed up with e-bay anyway but having to plow thgrough the bimbos to do a search for whatever I was looking for is unacceptable. Didn't realize E-Bay was a site for adults. I e-mailed them with this complaint and of course it went unanswered. Their customer service absolutely stinks. I'm not a prude but when I have my four year old daughter in my lap I don't want to explain to her why a bimbo is staring her in the face when we're searching for something G rated. Probably won't use E-Bay again. From what I've read on this site I'm not alone. Thanks for giving me the opportunity to speak my mind.
I opened my AT&T phone bill and seen it was higher. This company claims that I "signed up" for a 1-800 number. Which never happened obviously. Then I called and talked to someone that could barely speak english that said I signed up on-line. I asked her to repeat my soc. sec. number and was told they don't require that number. So anyone could have done this. Beware. You don't need personal info to order this and be billed. Just watch your phone bills. Oh, and yes I was told that I can cancel this fee but I would have to pay for this months bill! which I am not.
I had decided to order and ship almost $700 of tools to my son on his second tour in Iraq. A very kind store employee gave me info about Sears online and to pursue shipping information to an APO address. On their website they list APO shipping as available ( should be it's a U.S. address, military takes responsibility outside the U.S). I tried calling to verify, got told not too politely that APO's could not be used DESPITE SPECIFIC information on the website saying APO's could be used. So I wrote an email explaining the situation and asking for an answer. You guessed it, they said contact the store or the website. Let's see, I explained the conflicting information, asked customer service to help, and they simply say go back to the source. DO YOUR REALY WANT TO RISK DOING BUSINESS WITH THEM? READ THE COMPLAINTS ON THIS AND OTHER SITES FIRST AND SAVE YORSELF THE TROUBLE.
Deceptive product description. Be careful with this merchant, as they make no efforts to handle legitimate complaints, and will not refund money spent on misrepresented products. They feature a product that they don't offer and will not give refunds!
Today, I was told by giftcertificates.com customer service that even though their website may be deceptive, that the small print and disclaimer exists and they do not give refunds.
This is what happened:
Gift Certificates.com features categories and merchants in which a consumer can purchase a gift card for a specific denomination.
I was given a gift certificate for giftcertificates.com in a $100 denomination.
I opted to purchase a gift card from Dick's Sporting Goods because they have a store nearby.
Dick's Sporting Goods has two types of gift cards that they photo depict on their website in the 'Gifts' category: One is a physical card that features their logo with a baseball background.
This card may be redeemed in their stores as well as online. I have used these cards, and this is multi-use card is what giftcertificates.com features on their website.
Even though this is the card featured at GiftCertificates.com, this is not the card you get! What you get is a 'certificate' that is limited only to online purchases - not redeemable in stores. This is a huge limitation, and would not have been my option, had this product been honestly described.
This could easily be corrected by giftcertificates.com, but they have no intention on correcting this, because it's more profitable to entice customers by featuring this card that isn't even available through them.
giftcertificates.com could easily correct this:
On the Dick's Sporting Goods website, there is also an 'online only' gift certificate that may be redeemed only online. This product has its own graphic that doesn't feature the Dick's Logo and has the word Online clearly stated. Pretty clear. This logo should be featured on the giftcertificates.com site, but it wouldn't generate as much business and product recognition as the store card; so the store card is the one they feature.
The 'online only' card is very limited, in that you get no physical card. The stores not only do not accept the 'certificate', but don't take returns from online purchases made using this 'certificate'.
Why anybody would limit themselves to this type of certificate is beyond me.
If you're not comfortable with 'what you see is NOT what you get', stay away from giftcertificates.com.
I brought a Motorola Modern from Circuit City through online, and there were rebate forms available to download. But after I downloaded the rebate forms and sent in the required documents including the confirmation email, which is the email letter of the receipt, they sent me a letter saying that the purchase location was invalid and my rebates can not be sent. I did not save a copy of the rebate form, so I went to check the link for the rebate form, and it is no longer working.
I brought this product is just because it has the rebate, without the rebate, it cost twice much compared to the other stores. So, the rebate form that is available for circuit city online purchase is unreliable and everyone should be awared.
This experience has been going on from August till September and i'm not sure that it is done. First thing read the entire contract, small print and ALL. I say this because when you cancel even after your contract is done, you will have authorized them to charge the final bill to any credit or debit card you have on file with them. When you call to cancel they will tell you that they will prorate you bill and send you a bill for the final amount. I never got a bill and wasnt given the opportunity to pay the bill myself with the card of my choice. They take it upon themselves to chose which card you have on file to pay their final bill. They talk out of both sides of their mouths.
About a month before I'd cancel one of my 3 receivers. The told me they would send a box within 3 days for the return of the receiver. That box didnt come until I told them that they never sent it on the day I canceled. They said they would then send boxes for that one and the other 2 that I had now canceled. The box for the 2 came no problem and sent them on to them. Day later a box came for the single one. The model and all info was wrong. Knowing that they will charge you if they claim they dont get the receiver. I called and they said they would send the proper labling info. 3 days later fedex brings a second box for a receiver when the appropriate lable would have done. I boxed the receiver up and before I could get it sent back by Fedex they sent another box and lable for the same receiver. I sent the receiver in the 2nd box. Month later they send me a bill for the receiver claiming they never got it. I know that Fedex picked up the box. After over an hour on the phone with a customer service rep whose computer continuously shut down. She finally found the receiver and sounded as if it were my fault because their were so many boxes sent for the receiver. Thats why they claim they couldnt find it at first. Pretty damned sloppy huh? Thats not the end. Today September 12 I got a collections bill for the receiver amount. Can you believe that afster the rep told me that they were going to escalate the finding of the box that they sent the bill to an outside collection agency. I cant believe that they didnt charge the card again which would have sent the account into the red and caused an additional fee. Directv is very sloppy in their account closing practices. I was told that this would not show up on the credit report. I am going to wait 30 days to see if they are lying about that. If so, I plan to see about filing suit against them for fraud or something. The programming is excellent but closing the account is Hell. READ THE ENTIRE CONTRACT AND MAKE NOTE OF ALL CORRESPONDENCE.
I called Sears 4-Home Aug. 13 regarding y door latch switch on washing machine. I was told the earliest appt. was for Sept. 3. Not happy but had to deal with it. I told them what the error code read out was and be SURE and bring the part. On the 3rd at 3 I called to makes sure I was on that days' list. I was. He finally called at 3:30 (service calls are between 9 and 3) and said he was on his way. He was 30 mins. away. I asked if he had the part with him. Sears had the model # wrong on my warranty certificate and he didn't have the part with him anyway. He said he would order the part that day. That was Wed. Sears called Monday to tell me to call when the part arrived. It was due Tuesday. Didn't come. We called back when the part arrived on Wed. They were going to put me back at the bottom of their list! I called the repairman directly ( he is the ONLY repairman working for them in a 100 mile radius or more!) directly and he promised to be out on Friday the 12th. It is 4:40 and still no repairman and no phone call. What a way t run a business! I am totally disgusted with Sears and want them to refund my warranty ( I have never used it and they have never called to schedule that so called preventative maintenance they tout in the contract). I paid over $200 for a big nothing! I can order my own parts and do my own repairs as I can get instructions online from FixYa.com .So, Sears, what do YOU have to say about this? I am tired of fighting about getting my machine fixed. I have spent over $15.00 at the laudromat and driven a 40 mile round trip to do it. You call this service? OH, PLEAZE!
Over the past two months i have had countless viruses make it through norton. contacted technical support and they said that it is not possible for their software to capture all viruses, i have been with norton for years and their early software, even if it did not recognize the code would at least quarintine the virus.
the first time i had a problem i switched out my hard-drive and contacted cudtomer support, and was told i had a hardware issue. i knew this to not be true as i am adept at pc platforms, so i purchased another virus program and installed taking care of the virus. i thought o/k i will just forget about it and life goes on.
about two weeks later my pc started freaking out, malicious pop-ups etc. so i loaded the other software, deleted the viruses, turned norton back on and contacted norton customer support. i was then told windows had to have all the latest updates installed. i told the person on the other end of the chat that if norton says secure on the cover page that means that windows automatic update is on and it is up to date.
now here is where my problem truly lies, the tech support person then asked me if i wanted to have a tech look at my pc and find out what is going on, i replied o/k and then that person asked me if we should continue, which sent up a red flag. i then asked was there a fee for the tech looking into the error and was shocked that they wanted to charge me $99.99 for a problem that clearly lies within their software.
here is another kicker, if their software says my machine is secure, and it is truly not, should i not be compensated in someway for my remaining subscription fee. i was told i could only get a refund within the first 60 days and i have paid for 2 years of subscription. you be the judge.
I have too many complaints to write. The tech support is based out of India and the Philippines I think. spent hundreds of dollars on a Treo Phone device. I was guaranteed that I would not lose any of my information twice and did! Hours on hold then given wrong information and had to reset my phone twice which means erasing everything
1755 contacts! They give me a tech that doesn't know much and It is a fight to get anyone a supervisor does not even come to the phone. The tech continues to place me on hold to check with others about what she is doing. This happened last time also. They mam you to death mam it is this and mam it is that it is very condescending and rude they have no feelings and the conversations are stalled as they read the text books while you wait. Mind you this phone is hundreds of dollars and after 90 of support and hours of my time they wanted to charge me for more tech support when they messed up!
I ordered a textbook from Chegg and I never received it! It has now been three weeks since my book went into 'transit' and they haven't returned any of my 5 e-mails or ten plus phone calls. My advice to you is to not order anything from Chegg. They're customer service is the worst I have ever dealt with! I cant believe a company can operate like this.
I have been a customer of T-Mobile for about 2 years now during which time I've seen their sub-standard service yo-yo back and forth from mediocre to worse and back. Over the past 6 months it has deteriorated so significantly and caused so many problems that I decided I would cut my losses and get out of my family plan contract. When I tried to disengage I was told that I would have to pay a hefty penalty of $400 for canceling the service prematurely.
I explained to them that the only reason I am canceling is because they failed to provide the service I diligently paid for every month... that I often cannot get a line out; that call waiting notification only works sporadically; that calls are automatically forwarded to voicemail for no apparent reason; voicemail notification comes through sometimes but never on a consistent basis if at all; text messages can come in anywhere from immediately to several hours or even days after being sent; coverage is absent in many areas of the Denver Tech Center even though they assured me when I was first thinking of signing up that I was in a strong signal area. Then, when they failed to persuade me to reconsider they pointed out to me that the T-Mobile contract small print stipulates that T-Mobile is not obligated to actually provide service. That's some contract! How can they get away with this?
I have patiently spent hours on the phone with a multitude of T-Mobile reps who were dismissive and condescending, in my attempt to get service repaired and minimize my financial losses. I went as far as to upgrade my phones last August because the store manager at Park Meadows Mall explained that the low-level phones they themselves sold me were the source of my problem, and that all would be rectified by upgrading to a better phone. In the meantime I still do not get my call waiting notices, text messages or voice mail notifications in a timely or consistent manner and in fact, frequently get an error message when I try to make a call out saying that my call has failed. Duh!
Unfortunately this translates directly into lost revenue for me. I use my cell phone predominantly for business and T-Mobile is making me look unprofessional as well as unreliable because of the numerous dropped calls, the inability to make a call at any given time of the day or night, and the inability to retrieve messages left for me by my clients.
I have done everything that the T-Mobile techies suggested: cycled the phones, swapped SIM cards, done master resets, etc. all to no avail. I spent countless hours on the phone with T-Mobile reps while they transferred me from rep to rep to rep, often disconnecting me in the process (even though they swear they have do not have a dropped call issue!). Because they are unwilling to provide a direct dial number to a level two technician for help, customers are forced to go through the entire process from scratch over and over again when they disconnect you until you are worn out and bloodied and finally give up in disgust - which is probably exactly what T-Mobile is counting on.
Today I was told by a T-Mobile rep that all cellphone services were lousy and transferring to another service provider would do me no good, but I could try negotiating with the store I purchased my service and phones from because they could leverage their commissions against the cancellation fee. So I went directly to the local T-Mobile store that sold me the service. No surprise there: nobody wanted to take responsibility for the shoddy service and broken promises. But they certainly made it clear to me that they would definitely penalize me for trying to unload a bogus service that doesn't do what its supposed to do. Where's the legality in that?
The assistant manager of the T-Mobile store in Park Meadows Mall got very angry when I asked him how many lost potential customers it would take for him to break even on the $400 penalty they were going to impose on me? Because I would be sure to tell everyone I came in contact with about my terrible experience with their service. He was so livid that he physically followed me out of the store to wait and see if I was talking to anyone and then called mall security to harass me when he saw me talking to someone. I do believe that was in direct violation of my first amendment rights, but I was not about to take on the two burly security guards that answered his “distress" call.
Since when is this type of bullying legal? Why isn't anyone standing up to this crooked, fraudulent company? I'd like to know what recourse I have. There are thousands of customers in our Denver Tech Center area alone who are being held hostage by this company, let alone all over the country. All you have to do is google “T-Mobile complaints" and you will read story after story from disgruntled customers who were outright swindled by these pirates. This is not right, and it certainly is not the American way.
On September 6, 2008 we were notified by Countrywide Home Loans that a former employee breached information on many of Countrywide's customers to a third party. My question is WHAT exactly, besides giving us two years free credit monitoring, is Countrywide going to do about this? This can potentially ruin many of Countrywide's customer's lives, and they think that two years of credit monitoring will suffice? The thieves will just be warming up!
Do we, as consumers, after surviving the mortgage crisis, how have to just 'put-up' with this? How would the 'fat-cat' executives at Countrywide like their personal information breached? You spend a lifetime working on your good credit, and good name, only to have it breached, just like that? Where is a company's personal responsibility?
And, why don't we get specific information on who the thief is, & the ongoing investigation. Maybe some of us affected would like to see that these people pay for their crimes. And, what is the District Attorney doing for us? Not just for the state, but for us? Can we get a lawsuit together, so that we can oversee our needs? Certainly, due to this injustice, many of us will pay for this, many years to come. Countrywide, and the District Attorney's office overseeing this case should contact each and every one of us, in writing, expressing our rights... not just giving us two measley years credit monitoring. As our District Attorney, we DEMAND that you send us information on our rights. Where is your responsibility to us? We should band-together, because who knows who now has YOUR personal information, and WHAT they will do with it. We should be compensated for this breach of trust!
It seems I'm not the only person who has been ripped off by Seattle Coffee Direct. I only wanted to try their coffee out. The promotional was for a grinder and two one-pound bags of coffee for $14.95. I received the coffee for the promotional, not the grinder. They charged my account on August 30 for this. Then on Sept. 4 they charged my account $34.95 and I received two more one-pound bags of coffee in the mail again today. When I checked my account online tonight I see that they have charged me $34.95 again today, Sept. 15. That's more than Starbucks charges for a bag of their beans - and they are better.
I am so tired of being ripped off by fifth third bank!
I used my card twice on 9/5 and had over 400 left in my account. On monday the 8th a check for 700 came in on the same day i wrote it after close out and over drew me. I immediately put cash in the next day to cover the check and 1 over draft. well the check was resubmitted the same day of my CASH deposit and it was send back AGAIN because they moved the two items up from 9/5th to 9/8th so they could get three overdraft fees in the amount of 111.00 which made me short on covering the check, I am a business person and was Totally embarrassed by what they did, There is not one thing right about what they do and in the past two years it has cost me over 1000.
They prey on low income people so they can rob from us to give to the poor and I'm damned tired of it. I want to start a grassroots advocacy group to STOP what big business is doing to people who are low income. It is time to start speaking out about how this country is ran by corporate business who don't give a ### about humanity.
I applied online at 200cash.com for a $200 payday loan. They had me to electronically sign the documents except for the Wage Assignment document. I had to get my payroll clerk in Atlanta, GA to sign and fax to me so that I could fax to them. This was suppose to be the last document that I needed in order to get my loan OKayed.
According to the ad on the internet, I was suppose to get my loan the next day. I emailed them several times and called a few times to check the status of my loan. All I got was a form letter telling me that I could not get the status of my report until I got an email from them telling me yes or no.
I emailed them everyday on every one of their websites, but all I got was the same form letter. I have yet to hear anything or have the $200 deposited into my account. They took $19.00 out of my account the day after I applied for the loan. I need to get the $19.00 back, because it now appears that this website is a fraud.
Can you help me with this?
My experience with UOP staff also was lackluster and I agree that student services, or should I say, customer service is not a real UOP priority. No process transparency exists or is intended for UOP students. I suspect that each student is told something different by the various admissions, academic, and financial aid counselors, so please make sure that you document each discussion and transaction with UOP staff and instructors. Many more UOP students are documenting their experiences.
If UOP employees are unwilling to comment or respond to a student's written request for process or policy verification, then the UOP employee may not be imparting accurate information. Academic counselors provide inconsistent information, and to protect their management and their jobs, they feign ignorance. Magically, they only know their supervisor's or manager's name and all other UOP administrative or faculty names escape them.
While I found some adequate course content, many UOP students were poorly prepared to deal with this content. Learning teams were disappointing at best and provided the clearest view of student's lack of knowledge, interest, and preparation. Students felt entitled to go through the motions and were closed-minded about any activity out of the routine. Some students commented that the class content and assignments were not what the admissions counselors promised, or were shocked that instructors had different requirements for each class.
Some UOP students boast of high grade point averages, but perhaps students should be required to take and pass a federally approved college exit exam. UOP is offering an adequate education only to those who aspire to learn at a collegiate level, while the other students are going through the motions and get rewarded because they paid the tuition.
I also would like to see the statistics on graduation rates and GPA distributions by UOP course offerings for the past decade. Instructors had very low expectation of student performance and often praised and accepted mediocre or substandard work. The instructors' motto appears to be that if a student makes minimal effort then the student will make an 'A'.
UOP's overall process is shameful, because they could offer so much more to education consumers. I guess that for so little effort and so much profit, form over substance is inevitable.
