I contacted dell tech support because my mouse- right click was not working. I was on the phone to a tech support person in India for 1 1/2 hours. He then disconnected me.My computer had more problems now then when I called. I called back, got another service tech person after being transferred 3 x. After 1 hour he said he fixed the problem.
Now my computer is corrupted. I can't access the internet.
It was 2 1/2 hours of slow torture, where I had to repeat myself 6x.
I called Comcast to see if there was a modem problem. They tried to resolve the issue but couldn't after 10 minutes. They sent a service person out out my house who spent 1 hour trying to fix the problem. They told me my computer was corrupted and I had to reinstall Windows. The problem with my mouse was that it wasn't working and I needed a new mouse. This was resolved in 10 minutes. They were totally professional.
I'll never buy a Dell again. Their tech people do NOT know what they are doing.
Distracted momentarily helping a young mother with a very new baby onto Flight A1 111 from LHR to JFK yesterday (4/9/08)- why there wasn't any help, and she wasn't allowed to preboard but had to be part of the scrum is another story? - I had my Apple laptop stolen from my bag. We were through the gate and about to board the flight so anyone stealing it would have been a passenger aboard my flight too which I suppose makes it a New York Air India lost property issue. I've tried to contact Air India just in case anyone handed it in (I know I'm dreaming), I left two postings on their site for help, and, after much searching found a number [protected]) but I could only leave a message there. All the other Air India numbers i've looked up online don't answer (they just ring and ring) so it's not a very convincing system all round. I can't have been the first person that this has happened to - why can't there be a competent, can-do, definitive and reassuring person at Air India to speak to who might be able to investigate such lost property stories?
On August 29, Direct TV went into my checking account and withdrew $566.02. There was no authorization given to have this or any other amount automatically deducted.
I had recently cancelled my service and there was a last bill due. Apparently, the company had sent boxes to me so that I could return the receivers. However, I was not home at the time of the delivery so the boxes were left with a neighbor. I live in Georgia and at the time of the delivery, we were experiencing bad weather from Hurricane Fay. My elderly neighbor did not get me the boxes until after the storms.
Direct TV's stance has been because I did not return the boxes, in what they deem reasonable amount of time (2 week time frame of the delivery of the boxes and the withdrawal) they were within their rights to make the withdrawal from my account.
I called customer service and explained the situation. I was told the most quickest way to obtain a refund was to reactivate my service...which I did..and I should get a refund within 3-5 business days. I called back today, 9/5/08 and was told that it would be 7-10 days before a DECISION was made and would have to wait even still for the actual refund.
I asked the rep if there was someone in the financial office that I could speak with and she advised me that there was not a telephone number for that department. That I could right to that department and wait 7-10 business day for a response but by then I should have a credit.
As a result of the unauthorized deduction, my checking account is currently $57.00 negative and I will not be able to pay my rent or purchase groceries until 9/15/08 for myself and 4 children. However, I was promptly billed $78.00 which is due on 9/18/08.
This hardly seems like customer service to me.
I bought a insignia tv from Best Buy it quit playing after only 2 months. I now have spent almost 2 months trying to get someone to fix it. The repairman that they assigned me to will not call or come and get the tv. I have a factory warranty and a extended warranty but cannot get anything done about my tv. I call Best Buy to ask if i can take it back to the store and get a new tv they said i couldn't take it back.
I bought the new iphone 3G from AT&T Wireless six days ago. The phone has gone dead. While charging it got EXTREMELY HOT and fried itself! I tried to return it to the AT&T store and they said "You can only return the iphone to a Apple store". I argued that since it is only 6 days old and clearly a defective product that I was sold they should exchange it. AT&T very rudely informed me that I could take it to the nearest Apple store to be fixed (90 miles away) or just be happy with my broken phone.
I made the trip to the Apple Store and they told me I could by a replacement phone for another $199.00 or do the smart thing and get it exchanged at AT&T! I am so pissid at this experience!
If thats not enough, there was also another guy at the Apple store trying to return his defective phone. Same
prolblem. Do yourself a favor and avoid
AT&T.
So far I am stuck with this wireless phone that seems like its only good for starting fires.
As I sit here typing this, I have now been on hold for 1 hour and 49 minutes. It wouldn't be a problem but this is not the first time I have experienced this with Wamu. Some background: I went online to check my balance and saw some charges on my account that I had not made. I called the 1-800 number provided by the website only to spend the next 10 minutes in automatic response purgatory. There are simply no options for speaking to a representative.
When I finally managed to get through, the girl I spoke to told me I had to speak with someone in another department, and that I would be on hold for "up to 15 minutes" due to a large call volume.
That was almost 2 hours ago.
I am still on hold and am basically a prisoner to my phone (and Wamu) on a lovely Saturday afternoon. Swell.
I would be slightly less furious if this hadn't just happened to me LAST WEEKEND when I was in Canada for a visit. After an embarrassing refusal of my card at an upscale restaurant, I called and learned that a security hold had been placed on my account and I would have to remove it. It was irritating enough that this hold had been placed without ANY communication to me, but to add salt to my wound, I had to *again!* be placed on hold for excruciatingly long periods of time (especially given that I was on my vacation - I hadn't planned on spending hours on the phone w/ Wamu). I had to call three times before the issue was resolved (the first two times I was inexplicably CUT OFF right when I had gotten through to a representative after waiting on hold for 20 minutes each time, the second time it happened I almost cried I was so frustrated).
Washington Mutual's customer service is the absolute pits. I see those "customer friendly" commercials on TV and I literally laugh (bitterly, it's a very bitter laugh).
Two hours and 1 minute. Still holding...
I purchased a king size mattress, box springs and bed frame from Sears on the evening of 7/24/08. I returned the following day to pick up my purchase. When I returned home and started to assemble my new bed, I discovered I had a king size bed, California king box springs, (which are several inches narrower and several inches longer than a standard king) and a QUEEN size bedframe. I immediatlely phoned the store and the sales associate told me the manager would call me and they would order the correct box springs and frame.I have never recieved a call from the manager, even after many requests to speak to him. I have returned to the store 4 times, each time I have been told that they would order the correct box springs and frame. Finally on 9/5/08, six weeks later I received a call that the correct products were in the store for me to pick up. I loaded the box springs and frame from my home, drove to Sears to exchange them and found that they had pulled a completely different Sears brand box springs off the shelf for me. I purchased a Spring Air mattress and foundation set, and they were trying to give me a "Sears'O'Pedic" brand box springs. Sears has been completely dishonest with me and has been untruthful each and everytime they said they would order the correct products. I am ashamed that I considered Sears for my purchases. I am warning everyone, as a consumer, in my opinion you should avoid shopping with Sears! It has been over 6 weeks sense my purchase and Sears has made no effort to resolve this.
Ordered a Samsung LN-T5271F 1080p 120HZ online from Projector Export for $1998 which included $249 for fast shipping. "Jack" called me the next morning and said that Samsung doesn't honor the warranty on that TV anymore. He said for $150 more suggested the Samsung LN-T52A550. I asked if it was 120HZ he said yes.
That made the cost $2048. A week later, I still didn't have the TV and then I found out that the 550 series is NOT 120HZ but is only 60HZ and that Samsung DOES indeed honor all warranties. I later refused delivery and now my credit card company is working to get my money back from this "bait and switch" outfit.
On May 13 I contacted Direct TV and told them we were moving to a new address in Westlake, OH and that our new landlord would not allow us to put up a dish. I requested that the service be suspended effective June 1. I was paid in full at the time. Beginning in June and each month tereafter I received montly bills from them. When I would call - their reps in the Phillipines assured me their records showed service had been suspended since June and I was in fact owed a refund. In August I began getting threatening letters from them saying they would disconnect service if we did not pay our account in full. They disconnected a non-existant service last week and this morning I discovered they had charged my bank account for over $500 - which included a $200 fee because we cancelled our service. I didn't cancel the service, I suspended it intending to re-connect when we moved to a new house. It doesn't matter how much or who I talk to, I keep getting the same run around and the fees they want keep getting higher. I'm frustrated to the max. My intention was not to cancel the contract, but to suspend it for 6 months. I don't understand how they can tell me one thing one day, and completely change the next. Is there anyone out there who will listen or who knows how to get through to them?
Hi, !
I am a very frustrated customer of Whole Foods Store on "P" street NW (Logan Circle), Washington, DC
For the past at least6 months I have been complaining to the management of the store about missing price tags in the produce/fruit section. At least 1/3 of all the items have no price tags, or they are placed so far from the actual item that a customer has to walk all the way around the entire section to find a price tag for the respective item.
My last complaint, so far verbal, was last week. There were several items (tomatoes, for example) that had no price posted. I asked one of the workers about it and he spent 10 minutes finding out the price. Actually, he had to run it by the cash register. I spent another 30 minutes shopping, went back - there was no price tag still. I guess, it is considered normal practice at this store - find it out how much the item only for those interested. When I complained to the customer service desk they said the manager would be notified about the problem.
Today, it was the same experience. Several items had NO price tags, one pile of kiwis had actually TWO price tags : 0.89/piece and 0.99/piece.
I bought it to the attention of the manager who agreed that it was unacceptable and his excuse was that he's been managing the store "only" two weeks! Two weeks! And no time to put price tags?! How long does it take?! Especially if he "was notified of the problem" which appears to be a big lie!
I'm so sick and tired of this negligence and utter disrespect towards the customers that I am considering shopping at other stores that luckily are in the neighborhood such as Harris Teeter, Trader Joe's, Giant and Safeway.
I just wanted you to know that that Whole Foods should not be surprised when they start losing their customers to other stores.
Deeply disappointed former Whole Foods customer
We have been a long term customer of Direct TV. Every time you call in, no less than a 15 minute wait to speak to a LIVE, BREATHING person. On at least 4 different occassions this summer, (summer of 2008), we have called in, complained about the DVR system having problems with recorded shows, such as freezing up, skipping, hitting fast forward button and it goes back to beginning of show, etc, etc. Every time, we have done their "trouble shooting", and, it acts up every time. On Aug. 28, 2008, we called in again, done a complete system reset, AGAIN, and, the representative said the next time you call in, it will be replaced, no questions asked, no more trouble shooting. Called in on 9/7/2008, and, don't you know it, on hold forever, and, we need to do more trouble shooting. DIRECT TV could CARE LESS whether or not they were about to lose a long term customer because of THEIR faulty equiptment, they just wanted to hassle you even more for more trouble shooting on the same faulty equiptment as before. After lengthy trouble shooting, they finally agreed to replace the equiptment, but, no credit for our time of putting up with the customer NO SERVICE. If you have your choice of service, GO ELSEWHERE, DIRECT TV DOES NOT CARE ABOUT THEIR CUSTOMERS, PERIOD, END OF STORY! P.S. I forgot to mention, that somehow, conveniently, the calls prior to 8/28/08 were not recorded.
From my experience, I suggest anyone out there DO NOT please DO NOT use Bell for your business phone or internet. You will waste your valuable time from doing your business just to understand the high bills, account mess up, poor customer service, unfair contract (fineprint). Here are some example:
1) Bad System: For 1-1/2 year since having Bell service no one can explain clearly how my three accounts works. Account numbers are so difficult to deferentitiate from one to another.
2) Bad Customer Service: Every phone calls to customer service, I would get different answers and most are very rude.
3) The Fineprint-Robbery: Bell have a poilcy that when cancelling internet you will be charge penalty because there is a 1-year automatic contract renewal. They don't need to notify you or get you to sign that 1-year renewal. All of this was because Bell want to swallow all of your initial deposit.
4) Closing Account-Still a Mess: I decided to close all accounts with Bell, it took nearly 2 months Since end of July-2008 and still not completely clear yet. Again calling customer service, every time I gets different answer.
Conclusion: So if you decide to do business with Bell, be aware of the MESS to get in or out with Bell. This company is the worst comparing to Rogers or other companies.
Everyone has problems it seems with the customer service at McDonalds..I guess it was our turn again on Sept. 4th..first of all no it was not crowded, no our order was not difficult..and yes the employee was a 100% boob...first we chose what we wanted off the menu before we stepped up to the counter. I wanted a # 2 med, my Partner wanted a #4 med and we wanted 2 cups of chili..so my Partner walked up to the counter and said "we want a #2 medium, a #4 medium and 2 cups of chili..the employee' response..2 #2 value meals what size? my baby answered "no, a #2 medium" then he said ok "#2 medium and 2 #4 meals what size?..again my baby said "no a #4 medium..ok let me try this again..a #2 and a #4 both medium size..and 2 cups of chili"..she had to remind him..twice to give us our 2nd cup of chili..I asked for crackers only two packs coz I don't eat them with my chili..he gave us 8 packs..we took them home with us..he didn't give us our drink cups and when we asked for them he said "oh you want drinks?" my Partner said "duh yea, they come with the meals hence the word meal.. burgers fries and drinks"..he handed her two cups then proceeded to try to charge me for two medium drinks when I pointed out the drinks were on the receipt..he hands me two more medium cups then tries to charge me...I handed them back and said you gave us our drink cups already..then he says "don't you want two more medium drinks" I shook my head then very slowly said "no, you forgot to give us our drink cups that goes with our meals so we asked for them..we did not ask for 2 more medium drinks there's only 2 of us we don't need 4 drinks! he nodded his head and said "ok"..so we waited and we waited for our burgers..the first finally appeared after about 3 minutes..then while we are standing there waiting for our last burger directly in front of that embicile he begins counting out his register..first the paper money, then the change in the meantime our second burger has appeared behind him, but he's too busy counting out his register..I asked for it four times..finally another worker walks over picks it up tosses it on our tray rolls her eyes then goes back to her little ### fest with another employee..he looks up frowns actually reaches out as I'm picking up our tray and says "I gave you both your burgers?" he then counts the food in front of me shrugs his shoulders and goes back to counting out his register!..I then angrily hissed get your head out of your ### dick lick and do your ###ing job" then I walked away from the counter! I think we will stick with Wendys from now on!
I received emails stating that I was buying a Brand New PC and it was being shipped to someone in NJ (from OH) - I checked my checking account and found that someone had accessed my Paypal account and that Paypal authorized $1838.00 off my checking account without requesting permission, etc. I called Paypal immediately and all I have gotten is that they will look into it and they will give me an answer within 10 days. NO GUARANTEES that I will get my $$ or when. eBay is now requiring ALL transactions be paid with Paypal, you cannot use a check or MO. I now have a huge $ of checks that are going to bounce because my account is empty and Paypal is acting like they are not at all accountable. You have to have every form of ID available to get them to talk to you or do anything for you, but obviously if you are spending $ they don't care, they will take anything.
Put in $8.40 and got no stamps. The receipt has a date on it of Jul 22 04:56:34 1994! Here is what is on the receipt:
UNITED STATES
POSTAL SERVICE
MARKET BASKET
288 CHELMSFORD STREET
CHELMSFORD, MA
[protected]
Machine Name & Serial#
PBSM-624 [protected]
Fri Jul 22 04:56:34 1994
*** CASH SALE ***
1 A1 @ $ 8.40 = $ 8.40
------------------------
Total ...$ 8.40
Amount Tendered $ 8.40
WE DELIVER FOR YOU
All I want is for the Post Office to send me my book of 20 stamps.
After ordering web forwarding for my Web domains I discovered that competitors offer it for free. Called to cancel but 'their policy is not to refund' this particular service. For the high prices I pay for their services this is unacceptable.
I contacted Philips consumer products regarding a defective television on 9/3/08 and they did not respond. The television is 1.5 years old and the screen has gone black. After researching the problem on the internet, I found several other consumers issuing the same complaint. The television is a Magnavox 20 MF 251W Series.
In November I switched my T-Mobile plan from a family plan to a Fave 5 Family Plan so I could receive two free airline tickets. T-Mobile was running a promotion if you switched to the family plan you would receive a free voucher for a ticket. I have been speaking with T-Mobile regarding when I would receive the free vouchers since February. I was told I would definitely have them by the end of March and would be able to use them by the middle of April I planned a trip to Vegas thinking I would use the vouchers. Well, I never received the vouchers and had to pay $600 for my tickets. I also had planned a second trip that was cancelled due to not receiving the promised vouchers.
I have been calling repeatedly and have talked with several people. Finally in July I received 1 voucher. Problem is as I have a family plan, I was to receive two vouchers. I spoke with the fulfillment center, TLC, who told me T-Mobile only has me listed to receive one. I had been speaking with TLC since April telling them that I should receive two vouchers never once did they tell me I was only listed to receive one.
I then called T-Mobile on July 10th and explained that I only received one voucher instead of two. I have been calling since on a regular basis. I keep getting told that this has been escalated to their business unit for a month now. I spoke with Matt at the end of July and received a call back from a representative who stated I would have my second voucher by August 11th. I waited until August 13th and called TLC to see if it was sent yet. They show no activity in my account since July 9th. T-Mobile never contacted them regarding my second voucher. I have spoken with Matt, Skylar, and Sam, all who have stated they would send this to their business unit to look into. I spoke with T-Mobile on Wednesday of last week and was suppose to receive a call today. When 5:30 came and I had not heard from them, I called. I spoke with Josh who stated Skylar called and left a message on my phone that they would call back on Thursday. I had my phone with me all day and Sklar never called despite what their notes state. I spoke with Josh today and explained my situation and he told me looking at my account it shows that my situation has not been sent to the business unit and he would do so. I have been lied to since March and have still not gotten the second ticket that is owed to me.
I am now planning my honeymoon and have planned on using these tickets once again. If I do not receive these vouchers, I will be out another $800. I was supposed to receive both vouchers by the end of March and as of August 18th I have yet to receive the second voucher.
I received my second voucher on August 26th and sent in right back overnight signature required. (Just under the wire of the 30 day advance requirement) I explained my situation to TLC and TMobile that I am using these for my honeymoon. I was assured that although the voucher states to put three destinations if I noted what it was for, there would be no problem getting the tickets. I called TLC to check the status of my vouchers today and was told as I didn�t provide the required three destinations it has been delayed and someone would get back to me within 60 days. I have waited since March for these vouchers and had I received them at that time I would have been able to request the three destinations. Since it took them til August I have paid for one trip cancelled another and now would like to use them for my honeymoon. I was assured that it wouldn�t be a problem but apparently I have been lied to yet again. I don�t have 60 days. I have 20 till I am married and need these for my honeymoon as promised. I can�t believe it is September and I am still dealing with this issue.
If I am unable to use them for this trip I will not be able to redeem these vouchers which is the only reason I extended my contract. It has been a long journey and I hope you can help me get one was promised. Please help. You can find other complaints regarding this promotion on the internet.
Horrible Customer Service Rep!
See:
www.shameondishnetwork.wordpress.com
for the full story.
The date is wrong, but this happened and I am hoping Walmart changes their policy..It was a busy shopping day toward Christmas..we had just begun shopping..no items in our cart..our first stop was the elctronics dept. we wanted to get some dvds..we picked out 4 dvds two were dvd sets about $40 a piece..the movies were $25 a piece..we placed them in our cart over $100 in total not counting tax..there was a line that stretched out around the entire length of the Elect. dept. into the shoes dept. we walked around the lines because we were not ready to leave yet..suddenly a walmart Employee jumps out at me scaring me silly I actually jumped, grabs my arm and yells "you have to pay for those movies here" I informed her we were not done with our shopping, she tightened her grip on my arm and said "you still have to pay for them here" I looked over at the long lines and said "like hell" I handed her the two dvd sets back and the two single movies..she made a face and said "don't you still want them?" I turned and said no we don't have time to stand in line twice..keep them! Then we walked away..I realize they have to protect themselves against theft, but my Partner and I are returning customers..acting as if everyone they come in contact with are thieves is very insulting..I for one do not appreciate it..I did end up getting both sets and both movies later, but not at Walmart..and we paid alot less for them! Btw we did find two movies up front in the 2 for $10 bin..we decided if they asked us to go to the electronic dept to pay for them we would just set them aside too, but happily they let us pay upfront for them...I should add when that Employee grabbed my arm she came close to getting her lights punched out, first by me then by my Partner... it is so not a good idea to grab someone like that!
In the ad for Wolf Camera 9/6/08 the offer was "buy any digital camera over $100 and get a free printer". In this ad they had a Canon PowerShot A590 IS for $149.99. After either calling or visiting every Wolf store in my area I was told that they did not carry that camera and did not intend to get one in. This is pure bait & switch - I have to buy a more expensive camera to get the free printer within the 1 week offer. And they would not give me a rain-check for the camera or the printer.
I will never shop at Wolf Camera again.
Federal Express is no longer a reliable service. I spent a lot of extra money to have a package delivered quickly. I called to confirm delivery and was told it would be delivered on a Tuesday. When I called Tuesday to say it wasn't delivered they told me they returned it to the sender and I could not get it back without paying again. They are totally unreasonable and caused me to miss a deadline! I will never use FedEx again!
I extended my subscription to Cooking Light for 2 years in October 2007. The subscription was never extended. I'm still fighting to receive a response - or even better, my money back - from the company!
I went to the Radio Shack store in my town on 2 separate occasions looking for an odd AC adapter for a indoor fountain. I brought the adapter itself in the first time. The manager who's name is Chris, took a look at the adapter, looked through his various adapter plugs and stated he didn't have anything that would work.
He then went on to the next customer. Okay that wasn't a problem as I figured I would just have to keep looking. A month or so later, I came back in with the actual fountain piece that the adapter plug would fit into. Once again, I was "helped" by Chris. He pointed me to the various adapter plugs he had on one wall. He said if I didn't find a plug that would work, then I would have to just check elsewhere since they didn't have what I needed. Well I didn't find anything obviously and went on my way. Once again, no harm, no foul. Tonight was a completely different story though. I went into the store again for something different but this time my boyfriend was with me. Chris was the one who asked if we needed help and my boyfriend told him what we were looking for. After finding what we came for, my boyfriend mentioned to Chris that he was looking for an adapter for a tabletop fountain. Chris went to the adapter plug wall with my boyfriend to help him find the correct plug. I went out to my SUV and got the adapter that I had brought in on my previous visit so they could find an adapter with the correct voltage, which they did. Then Chris proceeded to go to a big storage unit within the store and search for the right plug for the adapter. He looked for about 10 minutes and came up with a plug, . but since I wasn't sure it would work with the fountain, I went back out to my SUV again and got the part of the fountain I had brought in before when I was by myself.
Amazingly the plug that Chris found fit perfectly. He spent about 15 minutes with my boyfriend to make sure he found what he was after, yet when I came in with the same exact requests and same pieces in hand on 2 different visits I was quickly sent on my way without anything more than a cursory look at the parts. I am looking for the Customer Service Number for Radio Shack tomorrow. It may do me no good, but I don't appreciate being discriminated against because I'm a female.
On or about July 29, 2008, I was contacted by sales rep for DirecTV notifying my that my present equipment was out of date and soon be unusable. I agreed to their suggested upgrade of HD receivers. Their first technical rep, a contract firm from San Antonio- Mastec, arrived Aug 6, for which I took a day off from work. He installed two HD receivers and said that the satellite would have to download the software before I would receive the new HD channels for which I was paying. The tech realized I had the wrong satellite dish, but could not install the correct one because DirecTV didn't have the correct work order.
After several days, DirecTV scheduled another tech from the same company. On his service date he installed a new dish, but informed me that I had the wrong transmission cables for HD service from the dish to the receivers. The original tech should have installed new cables. The problem is that the original TV cables were RG59 which were not thick enough to carry the HD signal spectrum. RG6 was the required cable. This was another day off work for me.
When the third technician arrived Aug 26, he marveled that I was getting any signal at all. The original cables from the satellite were RG59 and were spliced into a previously existing TV cable installed by the previous home owner at least eight years before. There were no RG6 cables in the home.
I had already been paying for HD service from DirecTV for two years at $9.99 per month with their physical system incapable to carry such system. With their initially shoddy technical workmanship when the dish was first installed distorting the services DirecTV was claiming to be supplying me, I have invested about $11, 000 in television and audio equipment trying to compensate for it thinking it was my equipment not theirs.
The gist is that DirecTV knew what equipment was installed in my home to enable them to sell services to me. They had poor if any quality control over their technical installation and service contractors and took no action to correct any systemic problems with them. They therefore knowingly billed me for services which they knew they were not supplying all the while advertising a higher quality service which they were incapable of delivering to me, intentionally defrauding me. My losses cover the HD fees I have been paying, and considering the poorly installed original equipment, the entire fees billed over the history of my account, and the TV/audio equipment I purchased over the years trying to improve the reception.
If they knowingly sold me an HD signal to be transmitted from the satellite to my TV over inferior cables without making the technological changes or before the changes were available, then they my have and are possibly still defrauding millions of customers.
