They do not provide any customer service even though we have been with this company for more than 7 years. When they were Nextel they at least new what customer service was, I never had 2 spend 3 hours calling back until I got the answer I wanted, it didn't take 2 years to shut off an unused number that they have been getting 6.95 a month for and have conveniently miss placed the notes on my requests. And It has taken 4 months and untold phone calls to get a return credited to our account.
This morning my 12 year old son tried to return a battery bracket he bought for his go cart.
the bracket was unopened, not used in any way he has a reciept and the bag it came in.
He waited in line at the returns counter, he finally got to the front of the line.
He was asked for picture ID, he is 12 and only has a library card. They would not return the item without picture ID. He came home upset, and rightfully so.
I was in Worthington, OH this weekend for a wedding reception with other family members and we stayed at the Holiday Inn. Instead of being in one of our rooms we were on the patio outside and decided at 11:00 pm to order pizza. To make our selection easy we decided to call Domino's Pizza as they were on our room keycards. Simple right? Called them and spoke to a employee who says he is the manager. We placed an order for 3 pizzas and asked that they be delivered to the front desk and that we would be waiting there for the driver. I handed the phone to my Aunt Barb who wanted to pay for them with her credit card. She gave him the info and again requested they be delivered to the front desk. He said they could not do that--they had to be delivered to the room. And she simply asked why and was trying to understand why. He became beligerent and hung up on her. We called back and he said the pizza would not be made or delivered and hung up on us again. We were all appalled at his actions. So I went to the Front Desk and complained. The Hotel employee called Domino's and spoke to the manager and asked why there was a problem. He also told the Domino's employee that many times in the past that pizza is delivered to the front desk with no problems. Conversation went on and the hotel employee told Domino's manager he would be in further contact with Domino's and that this was unacceptable.
We called Pizza Hut and they were very accomodating to us and delivered them to the front desk where a couple of us were waiting. Now in conversation with Pizza Hut...they told us the reason they rather deliver to the room is because they feel it is safer for the driver and that delivery to the front desk..the driver could be set up for a robbery. I said there are employees of the hotel at the front desk, it is safer there. I also said I feel safer at the front desk than I do to have a driver deliver to my room. I have also sent an email to corporate offices of Domino's Pizza. As they need to be made aware of their employees actions.
Greg, the Domino's employee, was unprofessional and his actions were uncalled for. I will think twice before ordering from a Domino's Pizza again.
So, Sears has finally irritated me for the FINAL TIME! I've decided to let everyone I know how bad Sears is. Their merchandise is shoddy, and their customer service is horrible. Whenever I have had trouble with them in the past year, their response has been, "Your product is out of warrenty", "We have no record of that purchase", and "Buy a new one."
"Your product is out of warrenty": My microwave hood stopped heating last October. This appliance was purchased with the rest of the new kitchen in 2003. I don't know how long a micro hood is supposed to last, but I would imagine it is over 4 years. Sears said that my warrenty had just expired the previous month and there was nothing they could do about it. I should buy a new one. (I did, but not at Sears.)
"We have no record of that purchase": So this July my refridgerator comrpessor quits. My refridgerator is the same age as the everything else that was purchased at Sears for the kitchen in 2003. This time Sears said that they had no record of the purchase. I gave them receipt numbers and date of purchase and they still said that they couldn't help me because they didn't have a record of the purchase. I would need to buy a new one. (I did, but not from Sears.)
"Buy a new one": And the final straw was the lawn mower drive shaft locking up, AGAIN! The lawn mower was also purchased in 2003. Every year for the past 5 years the drive shaft has locked up and needed replacing. Every year I go rounds with Sears service and repair that I should not have to have this work done yearly. I don't mow my lawn more than 5 times per year, why should I have to have the drive shaft mechanism replaced yearly. This repair is $200 each time I need to have it done. And again, Sears gives me the same song and dance they have always given me: "It's not under warrenty", "We have no record of previous repairs", and "Buy a new one". I have worked my way up through their customer service lines and into the national customer relations department only to be told the same thing at each level. There is nothing they can do, buy a new mower.
If you purchase any of their attractively in-expensive items, you will be redirected to Yahoo checkout. At that point, the credit card is indeed taken but, you will be notified by a James Macbent going by james AT busysellmart.com and told the credit merchant is "down" and you must provide personal information> he will in turn send you the proper ID to WESTERN UNION him the money. Good Luck.
Be very careful when a legitimate looking store on the web asks that only Western Union is accepted. A WU moneygram once paid can be picked up anywhere in the world. So if Mr. Macbent claims he is in the US, don't beleive it. A Wu can be wired to a Pheonix adress but accepted in Nigeria. I know, I sent 1.00 to test a seller on this website and it was picked up in Zimbabwe after Mr. Macbent said he was in the UK. I complained to Yahoo but since he has paid for his web site from them, they do nothing. Sad. I hope they at least post this so it does get published so anyone researching this can be forwarned before getting "taken."
From: Message Author (click here to email author) (has asked not to receive email)
Date: Tuesday, 02-Sep-08 01:10:57 CDT
Business: Reply Online Consumer: Comment On This
Comment On This
As of now, Wikio and Yahoo! shopping have removed busysellmart.com from its merchant listing. As for its presence on the internet, this website still can be accessed and Yahoo still has a checkout program for them. Several potential customers are still receiving emails from Mr. Macbent confirming his wares are indeed for sale asking for western Union as payment. His registered company in the US is Tery Max in Atlanta, Georgia. This address is in compliance with Safe Harbor which requires overseas operations legit or otherwise to have a domestic presence in order to use Yahoo as a host. Just be careful, western Union or any payment other than an real escrow service or credit card can lessent he chances of you actually losing your money.
After I made (and paid my credit card bill for) a charitable contribution to a foreign foundation last December through PayPal, PayPal reversed my contribution without advising me and caused me no little embarrassment.
Later, payPal would not accept the same card (my only credit card) until I complained through Complaints.com, at which point they accepted the same card that had never caused any problem. I again used PayPal regularly.
Now, PayPal refuses that same card, insisting I use another although the card has caused no difficulty. I give up on their monopoly, and will have to do without online purchases, but want to make public PayPal's ridiculous system.
Two weeks ago, I called Sears Home Repair to schedule the repair of my refrigerator. My call was answered by a call center. An appt was scheduled and I paid the fee up front. My appts have been cancelled by the company 5 times! The one time the tech did come he replaced the fan. I said it still doesn't seem right and he said oh no it will be fine. Well, it wasn't fine, it still doesn't work! I am self-employed so every time I schedule a service appt I have to redo my work schedule. I can understand once, maybe twice - but 6 times in 2 weeks and they want me to keep making appts with them. I have tried to talk to someone in the company to sort this out, but I keep getting passed around the people at the call center who never seem to deviate from their scripts! DO NOT USE this company! I assumed that I could depend upon Sears and they would be honest, I was very wrong. Don't make the same mistake.
My wife and I have been sears card holding members for twenty years and today we've decided to no longer shop at sears ever again, and it all has to do with your lousy service dept., where no one knows their head from their ###.
We purchased a few years back a Sony SXRD LCD Projection tv and we've had a number of problems with it. Each time we call about service we get nothing but problems. The first time we had problems we had to wait for a month to get the right parts shipped to us and we literally had to schedule four different visits from four different technicians, each of which knew nothing about what happened with the previous.
For the past three weeks we've had problems with a fan. The technician has been here twice already because the wrong fan was shipped. We got the new, correct fan on Friday and he scheduled something for today (we even have his message on our answering machine), but we were told today by the service dept. that there was no appointment scheduled for today and that they never shipped the new part but we have the part! Not only that, but no one at the service dept. is helping us (my wife is on the phone now). And they are rude. So, unless someone can do something, we will shop elsewhere from now on, and make sure our friends and family do the same.
Beware when signing up for Direct TV. I recently signed up for Direct TV. Two days later, I called to cancel because the service turned out to be inferior to my cable service. When I spoke to Direct TV, they informed that service could only be cancelled within the first 24 hours. After that, I would have to pay a two-year commitment fee (over $400) if I wanted to cancel the service. Additionally, although I initially signed up for the service by calling Direct TV directly, they told me the service was actually installed by a third party, and therefore the cancellation issue out of their (Direct TV's) hands.
First, I was never informed of the 24 hour cancellation policy, nor of the two-year commitment when I signed up. Nor was I informed that the installation service was being performed by an independent third party not directly affiliated with Direct TV -and whose business name I don't even know - which means that any issues outside of the satellite service itself are between me and the unknown third party installation service provider.
This is a crooked business practice that makes you a slave to Direct TV, leaving the consumer with no other options once he/she is trapped in their web. Buyers beware. Direct TV is inferior to cable service in every way possible!
My family has been using T-mobile for almost 2 years now. After the first year, we were able to add another line to our plan, but we had to place one of our daughters on a pre-paid flex plan with them under the promise that we'd be able to convert her sim/phone to our plan after 6 months. Initially, T-Mobile CS seemed to be fine, however the two new phones we purchased were denied for the $50.00 rebate.
We were told that we could switch the flex pay plan at any time, since it is a pre-pay, and so we decided to go with a cheaper plan and add unlimited text messaging. I called at almost the end of the billing cycle, I needed to pay the bill and I wanted to switch the plan...I was on the phone for hours being switched back and forth between departments and then finally given to a rep who said it was no problem, they could switch the plan and add the unlimited texting; but to call back the day after my daughter's billing month ended (5 days later) to add the texting.
So, I called on the fifth day, spoke to another rep who said that their system would not allow them to do it at that time, but they would personally call me back the next day because it should be ok to do it then. I waited and no one called the next day, so I called back and spoke to a third person who said that since the billing cycle had been started over, I would now have to wait another month to add the unlimited text messaging. I was furious, but the rep kept insisting that it was the system. So, a month later I called back to add the unlimited texting and was told no problem, but I would need to pay for two months upfront...this was not told to me when I had spoken to the person a month earlier. I paid for the two months, and added the unlimited texting after some of the most frustrating customer service dealings.
Fast forward to 5 months later. I called to have my daughter's prepaid phone switched over to be added to our plan and was told that it was not a problem, that they could get the info from the Sim card and it would be all set after 24 hours. We waited, and 48 hours later, still no service on her phone. I called back and spoke to someone else, and she said she didn't know why, but that she would set it up again and that it really shouldn't take more than 24 hours to get her phone switched over. Another 2 days go by, and still no service, so I called back and spoke to yet another rep and this time I was told that the "system" would not allow a change from the flex pay plan to our family plan. I was livid, because I had already been told that it wasn't an issue and here she is telling me that we had to buy another phone and Sim card because their "system" would not allow for this change, even though it's a T-mobile pre-paid plan that was costing almost half as much a month as our family plan, and we were promised when we initially signed up that it wouldn't be a problem! If it wasn't for the fact that they would charge us $200 per line to break the contract, (which we still have another year on) I would switch to another carrier. T-Mobile has the most horrible customer service I have ever had to deal with.
Please, please, please, always get the name/ number of whomever you speak with. Keep copies of all documents. BBB does not have a favorable rating for T-Mobile.
Kenmore window A/C broke after only two months.
2 hours waiting around to find out all new fans and motor were needed.
1 hour to unpack parts and store them.
8 hours waiting around for service to not show and not call. 2 hours on the phone to find out what wzas going on and reschedule. 4 lies about getting a call that day.
After reschedule, more time on the phone the night before to hear that the reschedule appointment would NOT be kept from 8-12. It would be more like 1-5 with 6 other people ahead of us because it "would be too inconvenient for the service person" to start with us because we were "farthest away".
Time invested in a broken A/C and Sears = 20 hours
Time invested reporting this to every site on the internet and everyone we know = 2 hours.
I am considering complaints to the BBB, state consumer protection, and possibly lawsuit.
So far, Sears has done nothing to compensate me in any way for time and money and aggravation. I would be just as happy to get my money back and buy another A/C elsewhere. At this point, Sears has lost several customers for life. The least that could happen is for somebody to show up at an agreed upon time and fix the unit we already paid for.
Our 2006 Kenmore Elite 25 cu. ft. TRIO French Door, Bottom Freezer Refrigerator, costing a $2, 246.98 mal-functioned.
Fortunately, I left the house for only 2 hours and when I returned: I found the interior light stuck ON with the fan not working either, even with the doors closed. The plastic light cover was partially melted and the light fixture was scorched. The food products on the two top shelves and doors where ruined. After calling for service, unloading the entire refrigerator and cleaning the inside the problem seemed to resolve itself, somehow. Since the refrigerator was just out of warranty, I canceled the repair call.
So far, we have not had a reoccurrence of this mal-function but now fear that it might occur again. Not only ruining all the food in the refrigerator, but possibly starting a fire, if not caught on time.
I would like Sears/Kenmore to make a recall on whatever parts are necessary that will fix this problem.
As a long-standing and loyal customer, I hope this can be resolved very quickly.
Bought the fridge at this store for cash in April and was told that nothing was wrong with it and less than 5 months later, completely the compressor has went out and is not working. The owner of this store does not care about anything but making money. Not people just money.
I went to Best Buy to buy a laptop (HP dv 6700). But since the moment I brought it home I have had nothing but problems. Best Buy tried to get me to get the extended warranty but I refused. After buying additional software (vista home, anti virus, etc) I actually tried to install it. To my surprise I was successful I thought. Then Internet explorer didn't work; the computer would not let me download skype and yahoo messenger sent a message to all my wife's contacts. We returned TWICE to Best Buy and they insisted we to a clean up that cost me $29.99. So I did and the problem still remained. Then they sent me to another Best Buy to get a replacement identical model. After haggling, they gave me back my $$$. apparently its a manufacturer's glitch But I am really hating that place and I will tell all my extremely affluent students (I'm a teacher) NOT to go to BB. What a joke. It's things like this that are making me investigate Macs.
Hello. My complaint has to do with AT&T's lack of customer service/billing. When I call customer service to ask a question, I get put on hold, and half the time, I am either just left on hold, or the call gets disconnected. This is very frustrating, especially when I have past due amount to be paid, and need to make arrangements to pay it before they shut off my service for non-payment. I cannot afford to lose service, or am not able to switch to a company with real customer service.
The date listed is approximate as this is an ongoing event. Having cancelled my Blockbuster Total Access account due to the economy, I received an e-mail asking me to REACTIVATE my account, at which time I would receive a two-week free trial and $25.00 deposited into my PayPal account at the end of the trial period. Of course, I reactivated only to find out that this offer is not available to previous customers. We had a go-round, I received my initial month's fee back (no $25.00, of course). Lo and behold, I received another identcial e-mail last week with the exact same offer. Of course, Blockbuster has no intention of following through as I am a former customer. WHY DO THEY CONTINUALLY SEND THESE OFFERS TO PREVIOUS CUSTOMERS IF WE ARE NOT ELIGIBLE? Is this not deceptive advertising? I do not want to receive any further e-mail or mail offers from Blockbuster.
Hired Shaun Hamp (Oak Hill, VA) to do a deck and a fence for my home. He did the demolition on 6/23, and we got approval from the HOA on 7/15. Since then, he has not showed up 5 times when he specifically said he was going to. One of his men started digging the footers, but he never pulled the permits, and he left the footers incomplete, leaving dirt piled up on my lawn. He left it this way for three weeks and never came back. He then said he'd give me my deposit back (which he had since end of May, to order the materials which never came) and he would come by on Saturday 8/30 with a check. He never showed. Emails and phone calls later - no response.
BEWARE Of this guy! He's a scammer. He advertises on craiglist daily. His listed phone number on his advertisements is [protected], in case he doesn't post his name.
We called best buy to see if they had a video camera in stock and to see if they did price matching. We were on the phone for about 15 minutes on hold, we hung up pulled into the parkign lot about 8 minutes later adn few cars were there adn fewer customers inside. We told teh guy at the front door and he didn't seem to acre much. We went back to buy the camera and no one ever came to help us so we started to leave and the same idiot at he front door asked if we got what we needed and we said no. He said let me page someone and we said no thanks we'll go to Sam's Club where we can get customer service and he actually said "oh ok".
The company charged me, without my authorization, in full for services not performed and goods not received, falsely represented that they were insured and bonded, and have refused to refund my money! They're even trying to charge me a "restocking" fee of nearly nine hundred dollars, when I specifically told them that I did not want the carpet unless the installers were insured and bonded. I have been deceived, lied to, and stolen from by this organization. The general manager even went so far as to tell me that he would charge me "whatever he needed to", because he had my credit card.
A man came out to measure my house for carpet. He assured me that the installers they used were professional, bonded, and insured who were not only installing my carpet, but moving extremely delicate items. I told him that this was the only real condition that I had for the install. When he informed me that I, "might want to move some of the delicate items" myself, I informed him that if the installers were not insured, bonded, and professional, I didn't want them in my house. He not only assured me that they were insured and bonded, he told me that they were guaranteed for two years. He took my credit card number, told me that half of the total would be charged in advance, and half when they installed the carpet.
Only later on did I realize that he had charged me the whole price of the installation. At this point I reviewed the unsigned invoice, and noted that virtually everything the man had told me concerning the "insured", "bonded", "professional" installers was a complete lie. I also realized that they inserted, completely without informing the consumer, the right to charge a "restocking fee" of almost a thousand dollars. I contacted the store immediately, telling them that as far as I was concerned, not only had they baited and switched me, they also, without authorization, charged several thousand dollars to my credit card.
The general manager, who told me he was the majority stockholder in the company, told me that they routinely charge the full amount of the purchase at the time of order, that I was making a mountain out of a molehill, that the better business bureau was not going to do anything about it, nor my credit card company, and that he would, charge, "whatever he needed to", because he had my credit card. I informed him that I was extremely unhappy with the bait and switch, was not informed of the restocking fee, and would take him to court if I had to. He said, "Either way, you're still paying the restocking fee". This is, as far as I am concerned, theft by deception, and if needs be I will treat it as such.
On June 25, 2008, I turned my Toshiba U305 laptop to firedog at Circuit City #3100 in Richmond, VA. My laptop had fallen from the 6th floor of a hotel and had pretty much shattered. Firedog took my laptop in and it was sent to the depot to be evaluated.
Three weeks later on July 16, 2008, the warranty center called to notify me that they would be giving me a replacement laptop in the form of a gift card. I had explained to the gentleman on the line that I am a college student and that laptop was my only laptop I had to do my schoolwork and needed a new one as soon as possible. After he had consulted with upper management, he told me that a check would be sent instead of a gift card. I agreed to this offer. I chose a laptop after browsing online and placed the order with the gentleman and he told me that it would be available for pickup at Circuit City #3100. He had also told me that the check should arrive at my house in 10-15 days.
On August 22, 2008, I still had not received the check and so I called [protected] as the assistant through Circuit City had suggested. I asked to be transferred to a manger and she told me that she was sorry that it hadn't arrived but there was nothing she could do until 30 days had passed from the date the check was issued. Turns out, the check was issued on July 28, 2008, 12 days AFTER I had received the phone call from the warranty center. It was issued so late! TWELVE DAYS when the man said it would be in my hands in 10-15 days.
I call back on August 27, 2008 (30 days after the check was issued) to have it canceled so that a new one could be reissued. I asked if the check could be sent to me in some trackable manner (overnight, 2-day mail, priority mail with delivery confirmation, etc.). A very nice manager named Gary told me he couldn't have it sent in any of those forms, but would try to have the cancellation expedited so that I might be able to receive the check faster. He called me back the next day and told me that it wasn't canceled yet but it should be in the process and should take a couple days.
On Sept 3, 2008, I called back to ask for the status of the check and it seems that a new one HAS NOT been issued yet. I have been very patient with this whole issue but now it has come to the point where my credit card bill is due and I DO NOT have $1000 to pay it. I am a college student and money like that is hard to come by. As a result, I have had to pay $100+ in interest to my credit card because I don't have the money Circuit City is supposed to send me. NOTHING is being done to help my situation and I am VERY unhappy with the service that has been given to me. There has been no attempt to help me pay my bills and nothing has been offered for the mistake that Circuit City has made.
At this point, I am beyond exhausted from the roundabout ways Circuit City's customer service has made me go. I just want my check and I want nothing else to do with Circuit City. This situation has made me rethink whether or not I want to shop there anymore.
Telephone Service did not function properly, many calls did not go through. Called their technical service, went to two levels where the fellow said he changed settings that would fix it. Did not fix it at all. Wanted to terminate non functioning service, was told there would be a $149 termination fee. Very difficult to reach customer service rep and technical rep.
Many people have complained about the fact that the XBox Wireless Controller is not correctly recognised by Assassin's Creed (although the box claims that the XBox 360 Controller is supported). Have contacted Ubisoft but they're still looking for problems at my end and said there are no plans to address the issue at present.
Someone at Google, Inc. in Mountain View, CA is posing as "sarah.albinfazalmohamed01 AT gmail.com" and pushing a SCAM involving $$$$$$. I have been targeted several times now, and "reverseemaildetective.com" traces this harassment back to you! Rev Aaron Fielder.
I purchased a Kenmore Refrigerator from a Sears store in Atlanta in 2000. Since that time, my refrigerator has gone out twice. I have a service contract with Sears so I called to have my refrigerator repaired on August 25, 2008. A repairman came out to my house on August 27, 2008 and after taking it apart, he determined that the refrigerator needed to be replaced and that I would be receiving $125.00 credit for the food that had gone bad. The repairman told my husband that we should be hearing from some one within 48 hours with information regarding the replacement refrigerator. The 48 hours passed and no one called me so I called the service center. A lady named Laura answered and told me that the delay was probably due to the Labor Day holiday and the office being closed and that someone should call me the following day. The next day came and I still did not receive a call. I called the service department again and talked to another young lady that said she would transfer me to someone that could help me, she did and no one ever came on the line and eventually the call was disconnected. I called back AGAIN and talked to Bob who assured me that he would leave notes on my account and make sure that some one contacted me. No one called the following day so I called back and talked to Beth. Beth didn't know what to tell me, she just tried to transfer me to another department. When no one answered the line she was trying to transfer me to, I asked to speak to a manager. Beth refused to get a manager on the line and insisted on trying to transfer me again. When I told her I didn't want to be transferred and that I just wanted to speak to a manger she finally agreed and told me to please hold and then the line was disconnected. On the 3rd of September, I called the service center again and talked to another Bob who told me that there was nothing he could do because the people that I needed to talk to were gone for the day and I would have to call back between 8 and 4 tomorrow. (09/05/08). Each time I have called (7 times) I have spoken with a different rep and had to give ALL of my information over again and no one ever calls me back with an update. Since my refrigerator has gone out we have basically been eating out of an ice chest and buying fast food. If this matter had been taken care of in the 48 hours that was promised, then this would not have been as much of an inconvenience but it has been nearly two weeks now and my food bill for the day-to-day shopping and the eating out is ridiculous.
Ever since the repairman took apart my icemaker there has been a slow leak coming from behind my refrigerator, the vinyl in the kitchen is starting to ripple and my carpet behind the fridge is soaked. I need to know when my refrigerator is going to be replaced and how they are going to handle the damage done to my kitchen floor and carpet.
Prior to this incident I was considering replacing my stove and dishwasher with updated appliances (including service warranty) from Sears, but after this experience, I wouldn't recommend Sears to an enemy. This is the worst in customer service I have ever received and I am very disappointed in the level of service this company has offered me.
The Blockbuster store I am complaining about store #12377. It is located at 806 Dr. Martin Luther King Jr Blvd, Seffner, FL 33584.
I have been a Blockbuster customer for years and have never had a problem in any store I have gone into. I moved, and decided to go to above store; however I couldn�t find my card. I have always been able to use my Drivers License, but the guy at the counter said he couldn�t find my account, so I reopened another account at that location. I gave them my debit card information with the understanding that they were a legitimate, respected company and would use the information responsibly. I rented a couple of movies, and left them on the roof of my car as I drove off. They charged my card and then I proceed to rent more movies there. I usually rent about 5 at a time. I rented a few with no problems, and low and behold after just a couple of times renting at this store, they are now claiming I did not return a movie. I was checking my bank account online, and noticed a $10.69 charge from Blockbusters. I didn�t know what this charge was so I called and spoke with one of the associates. He informed me the charge was from Dora the Explorer that I did not return. I specifically remember returning that movie, because at first I couldn�t find the case and had to search my son�s room for it. I found it and when we got to Blockbusters I put the movies in the drop box and my son got all upset because he thought I threw his Dora movie away. I told him that I returned that movie and he said he would look. While I was on hold, I thought about it and I never received a phone call from them telling me I had a movie out late. I had recently changed my cell phone service and got a new phone number, so I thought that I hadn�t updated my phone number. When he came back and told me he couldn�t find it, I asked him to update my phone number. He sighed and asked me what my number was and I gave it to him. He said that was the number that they had on file for me. I didn�t specifically ever remember giving them my phone number, but asked him if they had my correct phone number why I didn�t receive a phone call about an over due movie, I may have been able to get this fixed 2 weeks ago. He then told me that the computer shows they did call me, and mentioned that I had a movie out that was one day overdue, and that I would start receiving phone calls tomorrow about it. I went on about the movie I just paid for that I do not have. He said he looked and they didn�t have it in their store. I told him that I would be in, to find out more about this. I went in and told him that I wanted him to find my movie. He took me to shelf where it would be and showed me that it was not there. He said that when I spoke with him on the phone that he looked in a mix match drawer. I asked him to look again, and he did not. I asked him if they had a defective drawer that it could have gotten thrown in and he didn�t respond and walked behind the counter to talk to another associate. He told me I could talk to the store manager tomorrow. It concerned me that he said my number was correct in the system, even though I didn�t receive any calls, that he says that computer shows that I did get, and also that he made no effort to look for the movie while I was in the store. When I left and got home, I thought about it and regardless if I could get this problem resolved store level, I would never return to that store again, because I think that something is not right there, I don�t think they look for movies, or care, or try and cover up their own mistakes at the expense of the customer. So I went on-line and emailed Blockbusters and explained the situation and told that I would never return to the store again, however whether or not I continue going to any Blockbusters ever again is dependent on whether or not I get my $10.69 back. I told them that there are way too many options out there to continue going to a company that took my money, which is what they did, because they took my money and I received no benefit at all from it. I don�t have the movie but I�m out $10.69. They have my movie somewhere and now have an extra $10.69. The next day I returned the movies that I had previously rented, when I returned my other movies and asked the girl at the counter to give me documentation that I returned these movies. She asked the same guy that I spoke with the day before how to do it, and he told her to print a history. She did and handed the receipt to me. It had notes on the receipt that he had put on my account about my visit with him yesterday, saying that I was upset and rude to him. I was absolutely upset, he was telling me I didn�t return a movie, that I did- he was telling me I got phone calls that I did not receive, and would not look for my movie while I was there in the store, even though he claimed to look for it while I was on the phone. I just kind of chuckled when I saw the comments on the receipt because in the end I get the last laugh. There went a large amount of money that I would have put into that store. One day he will grow up and realize that it�s customers that give him a paycheck, and if he continues acting the way he does and loses more customers, he�s going to be looking for a new job when it shuts down because it�s not making any money. He can say what he wants about me, in the end I�m one of the reasons he got a paycheck and that reason is gone. Though it doesn�t seem like a lot of money, it�s still my money. I work to hard for my money, for someone to just take it for no reason. I don�t have $10.69 to just throw away.
I have not received a phone call as of yet about my complaint so I guess Blockbusters doesn�t care if yet another customer is gone, because they got their $10.69. I will now post this on any consumer complaint board that I can find on-line.
