I have had to have a technician work on my system 7 times since July 17, 2007. I would like to cancel my service because of it's lack of reliability but Direct TV will not let me cancel with out paying an early termination fee.
Is there a "Lemon Law" that covers something like this?
I paid for a reverse phone lookup, and did get it. Then, I got off line. Now I see that I was charged $19.00 for Credit Card Protection, which I never agreed to or ok'd. I emailed them, they said they would "look it over" and get back to me, but haven't so far.
Now, I see that they are planning to charge me again, on September 30, 2017, I guess for another $19.00! I again email them and told them I did not order this service nor was I interested
I have gone round and round with this company before and should have known better. I'll never use them again, and have warned my credit card company what is going on.
Best of luck to the rest of you. I am so angry!
If you buy anything at Best Buy do not apply for their credit cards. I made this mistake TWICE (yes I am an idiot). Best Buy wont do anything for you if you need customer service concerning their credit cards. They refer you to the actual cardholder: HSBC Bank. If you try to call HSBC you will NEVER reach a human being no matter what path you take through their phone menus.
Pressing, 'Zero' does nothing but, repeat the same useless message you just heard. If you call Best Buy and tell them this, they will give you another number for HSBC. Guess what? You wont reach anyone there either. Pay the card off in full and guess what? They send you another bill for meaningless charges. Pay those off and - you guessed it, they will charge you some piddly sum under $2 in hopes that you wont pay that in time and they can add more.
I signed up for Hughesnet (4/1/08) because they had a 30 day guarantee that their system would work on my computer. The first 24 hours (after activation) I discovered that I could not get on the Internet. I called Hughes net and they said that my time was used up on the Internet and to try and access the net in 24 hours. I reminded them I signed up for unlimited access. They said I do have unlimited access but only from 12 midnight to 3am. They also said that my down loads are taking up all my Internet time. I told them I had not even been on the internet so I could not down load anything. They indicated that my automatic security updates were draining my time. I said I want to cancel my account. They said yes you can cancel your account but you will still owe us $400.00. After much verbiage (on my part) I got the address out of them where to send their equipment back. I sent it back with conformation that it arrived from the post office, plus insurance.They received the equipment on 4/17/08.
On June Th we found out Hughes Net debited our account for $400.00.The bank, myself and Hughesnet had a three way phone call and Hughesnet admitted that I no longer had an account as of June 08 and that I had sent the equipment back but that I still owed for 12 months on the account. So I filled a claim with our bank. Bank of America claim # 9252-06JUN08. As of August 29, 2017 we have been notified that we won our claim, Hughes net has to pay the bank back.
The package deal I signed up for was $399.00. The first hook up/sign up was $79.00, which they debited. All this was only if Hughes net worked with my system. It didn't, it crashed my system because it would not work with my security system. I had to get my computer restored.
Hughes net has now sent me to a collection agency for $400.00.
I have AT & T U-verse, DSL, and phone service. The first 6 months perfect... since then 12 service calls later. The picture freezes, breaks up, I get knocked off the DSL, phone has static. How many techs does it take to correct the problems? Of course after every service call the techs all say the same - your all set. No I am not. Half an hour after the last tech left same problem again, picture freezing, DSL not staying connected. I would not recommend AT & T to anyone. I am currently searching for new TV, DSL & phone provider. AT & T has the worst Customer Service.
This "ER Solutions" has called over a dozen times, they do not identify themselves, they ask for my husband, when I am HONEST and say he is not here, they HANG UP! WOW! Guarantee we will NOT want to work with THEM! I tried today to call them, of course you can’t! What kind of crap is this anyway? When someone wants your money, the least they can do is be POLITE! And why would i trust a company who you cannot contact with questions - like who the heck are you and what do you want? I cannot stand rudeness over the phone.
It was not a first time within 2008 year I went to same office to get services. Each time waiting time for financial service person stretches longer and longer, even you call them ahead. They never consider your work leave as their responsibility. They never suggest for how long your waiting time would be. Today my waiting time was 1, 5 hrs. Before I got to a bank clerk just to switch my CD to next period. I had it enough, will never return back.
Also, they have other problems in their system which lowers customer interests and profits Bank. To fix them, you physically have to go to the office and here it is again...waiting, waiting, for their system mistakes.
Do not recommend working people to have business with Bank of America!
I hate SEARS. Never buy from them because they do not stand by there products.
I bought a mattress and box spring from Sears in 2017. Now the bed is wire frame is broken and it is sagging very badly.
Sears sent a man to look at the mattress and he took pictures and wrote all the problems down. He said that he would be submitting everything that day which was a Friday.
Monday comes and I get a call that I bought the bed in 1993 and they would not cover anything on the bed.
My husband called to inform them that the mattress was purchased in 2017 and we paid full price. The mattress also comes with a 10 year none pro-rated warranty.
So my husband called to inform this to them and he was told the computer is down and that someone should be calling the next day.
So here is the next day and I phoned just to get everything moving. I was informed that someone from another department will be looking at the file and get back in a couple days.
I asked to speak to the person who takes who will be looking into it and was told they do not speak to the public. So I asked for a supervisor and was told everyone in that department is a supervisor and I have called the highest department. Boy what a joke.
In the spring my dryer that I purchased from them broke down. So I called service to get is fixed. After 4 different service men came it was still not working. Again no one would speak to me on this matter.
I am disabled and taking my clothes to the laundry mat is not very easy. I informed Sears of this and I got sorry.
How can a company send 4 different service men with at least one to two weeks apart and not be able to fix my dryer. I was told in an email from
Sears that would get a $40.00 gift certificate for my troubles.
I never got the gift certificate and my husband fixed the dryer.
So here I sit waiting and waiting for Sears to do the right thing. (Ha ha what a joke)
Never again will I buy any major item from them.
I have a high balance on my wamu credit card and I am trying to pay it off by myself. I called and tried to make arrangements to pay them, but they want me to pay an amount that I just don't have.
I tell them what I can pay and they boost it higher than I have money for.
This leaves me no choice but to file so I can get them settled. I didn’t want to do this way but I have no way to resolve the debt other than filing soon as I can.
I bought a GE Profile-Microwave/Convection Oven combo for over $600. To wait a week for delivery to be told I can't use the vent until I order a charcoal filter at $41. extra. A part that goes inside the oven which renders it useless as a vent! Wait another week and give them another 40 bucks. At the original cost I should have gotten one PLUS a replacement! Called GE-they basically told me sorry bout yer bad luck -and actually told me I should have checked with Consumer Reports first if I wanted to know the bad points of the appliance! I also bought a stackable washer and dryer and asked the pros and cons-the washer leaks softener, no spin only cycle, NO small loads...
I am yet to get a package delivered by FedEx Ground on first try. They never can find my address, they even say it doesn't exist. If they do find it, they don't come before 6 p.m. when I am definitely home.
Why do I never have a problem with FedEx but I always have a problem with FedEx Ground? I cringe when I see that is how they are going to send my package.
I recommend to everyone I can, never use FedEx Ground if you can help it. FedEx Ground are the worst carriers ever!
We placed an order for a gift on 8/19/08. Credit card charged 8/21/08. Never received shipping confirmation. Called company and mailbox is full. Website for Hollywood accessory and alias Cosmo friend is blank. No one responds to email or phone message. Think it is safe to assume we were scammed. We have used this company before with no problems. I have called my bank and disputed charges. There are now tracking down Hollywood Accessory’s bank. My brother in law ordered the same day and never received his order. Both were gifts for my sister. My next plan is to contact their local better business bureau to alert them.
I have a 12 gallon tank, I pumped 13.61 gallons of gas this morning, and only received 3/4's of a tank of gas...
When I fill up my tank, I have 313 miles before the next fillup; this morning all I got was 215 miles...
I went through a series of pre-recorded messages to finally get a live person. Much to my surprise, the woman on the other end of the phone, spoke in a heavy accent, most likely India. She was rude, and insisted that that I get my manual (which I didn't have), and if I didn't get it, she wouldn't be able to schedule my in-home service call. There was about 1 minute of dead air when she finally spoke. "Ma'am?" Yes? I asked. Did you find that manual? I gave her serial numbers...any number I could find on the unit. That wasn't enough! At this point, I was angry, so I demanded to speak to a manager. She promptly hung up the phone.
After voicing my complaint to someone locally in the US, I was given a phone number to call "Corporate Offices" in Hoffman Estates, Illinois. Speaking with someone there named Tina, I felt like I was being patronized...almost like her reply was "canned". "I'm sorry you had a bad experience, is there anything we can do to rectify this situation?" I said, yes, bring your call centers BACK to the United States.
I have had the Sprint Instinct phone for 3 weeks now and have been on the phone with Customer Service and Tech Support in excess of 9 hours trying to resolve issues with the phone.
Phone calls will come into my phone and will not ring they end up going directly to Voice Mail instead. I now have a ticket opened to look at this consistent issue and have a request in for upper management to call me back on Tuesday 8/19/08 and try to get this annoying issue resolved. There CS had no clue how to fix it and I have talked with Supervisors about this also. I have also been told there are updates available for the phone when I call in and it never seems to complete the update correctly.
I am very frustrated and about to return the phone.
I ordered 2 Dell Crossword Magazine subscriptions from MagsOnTheNet (for 3 years each). They billed my Visa card and I paid it. However, I never received any magazines. I have called, written, and emailed them, but have never gotten a response. As the first magazine was not supposed to start for 8-12 weeks, by the time I realized I may never hear from them, it was too late to do anything about it with Visa.
I sent in over $1, 000 worth of jewelry and they told me they never received it and submitted it for an insurance claim for $40.02. They say their envelopes are insured. Who is to say that they didn't actually receive it and are paying their customers below the value of what it is really worth.
Western Union screwed us over on sending a pymt.
We usually use them for our car loan; however this time, I lost the receipt, contacted WU for a copy, got the run around by customer service. Mailed in a correspondence letter requesting a copy, I got no response back and my money is missing and the lender has never rec'd my pymt. I finally though I had it taken care of but apparently not. I don't know what else to do. They are costing me a lot of money and stress. I went as far to go to their headquarters.
I wanted a very simple alteration to my current style; when I went in my hair was long and straight (to about 2" below my bra strap). The stylist (Jalicia) was finishing up a braid on a young girl. When she finished she tendered them out and sat me in her chair. She asked what I had in mind. We looked at a photograph and told her "I want my hair like this you know, just layered from my shoulders down" (showing her with my hand motioning from the shoulder downward to my elbow). She repeated what I said, wet my hair with a water bottle and proceeded to cut.
An hour into the procedure I realized that she was using the same comb on me that she had used on the girl she styled before me. She never left the area to sanitize her tools and there was no sanitizing solution at her station. So I decided that I was going to purchase some tea tree shampoo which I saw in the retail area, as I know it has antiseptic properties.
When she finished she handed me a mirror and I could now see that she had cut off from my shoulders down (eight inches of hair, gone). I was shocked and cried. I just wanted to go home and make the best of it, since the damage was done and irreparable.
Around 8:00 pm I finally tried to style my hair, this is when I discovered that I had large gaps and choppy, uneven layers in my hair. From one side of my head to the other there was up to a 2" difference. My husband convinced me to return for another of the site's stylist to fix it. I knew the shop didn't open until 1:00 on Sunday so I arrived at 1:10. The shop was still closed so I went to asked Wal-Mart Customer Service for guidance as to how to proceed. The Store Manager advised me to call Regis Customer Service as the shop is not governed by Wal-Mart it is simply renting space, and she did not suggest my waiting for them to come in as she knew of two other complaints having been made against them in the past couple of weeks. The Store Manager wrote down the 800 number for Regis Customer Service for me. I left and went directly to another salon for a corrective cut. They too had heard the recent horror stories and in order to correct the style and make me presentable she had to cut another 2 inches, just to even it out and I still have a gap on the right side that she did her best to blend so it's not so obvious. So now my hair sits just above my collar.
If you don't pay, they will hook you with a message from a "hottie", then when you search, its non-existent. I received emails from two people last night, I read them, responded and the email's disappeared, both theirs and the ones I sent. Something is wrong here, I don't know if it’s the posters or the site. One say the where from LA, turned out they were from South Africa. I have meet people on here, but 9/10 are just fake. I'm done with the Internet Dating thing, going back to the bars scene...
Dr. P, general doctor, inserted my implant toooooo closed to other tooth that it was difficult to proceed to the next step. He has been assuring that this would be fine, but my Implant Specialist MD said "NO! » I decided to remove the implant and plan to insert a proper implant by other doctor. He and the All Care Dental agreed to pay the expenses. They promised to refund the expenses (over $3000) incurred due to their malpractice approximately a month ago over the phone, but as of today, I have not received the check yet. When I called today, they put me hold for a long time. Don't they care? Probably not. I will take this to the local Dental Association, or state.
First the disconnected my cell phone services in A august, I wanted an explanation since I had gone to the bank and got copies of the canceled check they cashed in August 2008. I was so angry..., they apologized and the next day reconnected services. It still ruined my whole entire day since I was moving that day and did not have services, your basic CRISIS. then i AM ON MY WAY TO SEE MY DOCTOR AND i WAS SUPPOSE TO BRING SOM FILES FROM ANOTHER DOCTOR i CALLED TO SEE IF THEY WERE READY, MY PHONE IS OUT OF SERVICE. This time they claimed I owe a payment for July. After my long intensive research at home I discovered I paid every single month and have records to prove with canceled checks. I decided at this point to switch providers. AT&T is incompetent, negligent, rude, they lack intelligence and knowledge on how to run the business or even which month is due, they don't have a clue. Is like having a bunch of immature young girls scouts running the show, totally CLUELESS. It is basically a joke, I rather go for smart/ professional customer service.
Ordered a Washer, Dryer and a Dish Washer from Home Depot, Santa Clara around 60 days ago.
They called twice to say it was back ordered and delayed it by about 6 weeks and then finally when the merchandise was supposed to arrive today (Sep 10th), no call or delivery till 1:30PM; so I call the delivery number and they tell me that there is a mix up and THEY DONT KNOW WHERE THE APPLICANCES ARE!
The person who spoke to me was very rude and then he gives me a manager's number - Cindy with 3P delivery company who never returned my call and I still HAVE NO INFORMATION ON THE APPLICANCES FOR WHICH I PAID A GOOD 3000 dollars 60 DAYS AGO!
WORST SERVICE EVER, WILL NOT ONLY CANCEL THE ORDER BUT WILL NEVER SHOP FROM HOME DEPOT AGAIN.
The absolutely most disconnected and dysfunctional customer service ever. The live chat on their website no longer is connected and you loop back to the basic question / answer section none of which solve the problem of error #401. This error renders the Magicjack useless.
No contact information, no phone numbers, no live chat. No service interruption messages, no white page or yellow page listings.
At this point with I can't even contact them to return the unit because I am beyond the 30 day supposed guarantee.
I sent a letter to every officer listed on their website to a post office box (very professional) and challenged them to use their own customer service. Advised them to have a bottle of Advil handle because their website is a big headache.
The company is a nightmare.
First a little background. My credit rating is excellent and I work to keep it that way. I always pay creditors on time and always pay more than the minimum payment. In the middle August I went through a pile of old junk mail and discovered my Chase bill, which was now a few days overdue. I immediately called Chase and was told that as long as I included the missed amount in my Sept payment all would be OK. The following week Chase called to say that I needed to pay the missed August amount immediately, which I did online while the Chase representative was on the phone. My bill arrived for the Sept due date and the 2.99% rate I had been paying (due to balance transfer) was increased to 13.99%. I called Chase and to their credit they reduced the rate to 5.99%. I complained about the increase from 2.99 to 5.99 and was told to "see my cardholders agreement" and that Chase "loses money" at 2.99%. I immediately transferred the remaining balance to another card that was offering a 2.99% balance transfer rate. Thank you Chase for the reminder that we cardholders are just a way for you to make money. One mistake warrants an 11% increase in interest rate? Oh that's right, let me check my cardholder's agreement. I'm not even disputing the $39 late fee because I was indeed late. I was actually feeling a little loyalty to Chase but I will in the future return the level of loyalty that you showed me.
