I have dealt with ROOMS TO GO three times... Every time is a NIGHTMARE! The only reason I go back is because all the other retailers around have prices out the A$$. I recently ordered three weeks ago 6 dining chairs, a China cabinet, and a dining table ($7, 000) which was supposed to be delivered the following day...RIIIIIGHT! Anyhow after the furniture was delivered TWO WEEKS later, every piece was DAMAGED. With the china cabinet, the glass was broken, with the chairs they had water damage, and with the table it seemed as if a forklift hit it going 40mph *extremely damaged and no where NEAR show room quality* by the way I HAVE NEVER HAD A PIECE FROM rooms to go THAT HAS EVER SHOWN UP AS SHOW ROOM QUALITY! Like I said earlier, the only reason I return to the store is because local retailers are twice the price... I GUESS YOU GET WHAT YOU PAY FOR! if you have the time and can deal with the headaches with ROOMS TO GO incredibly HORRIBLE customer service/delivery times phone lines, than buy with them because the prices are good, but NEVER expect to receive show room products the first time, IF NOT THE SECOND OR THIRD! I hope people have had better experiences with them than I have because it’s a great product for the money... If it was delivered in usable shape!
Worst experience ever! Will not buy from again!
I bought a new car stereo back in November 2007. For 4 months I tried calling to make an appointment to get the unit installed, however no one answered the phone! I also tried emailing their online Customer Service, but they were no help. One representative lied and said that he got through to the department on his first try, and then another rep basically said I would have to deal with this problem on my own.
Finally, I called Firedog for assistance. Rep told me that I would have to call Carmel Mountain directly. Again, I explained to her my problem and she finally forwarded me to installation. MIKE, from the car stereo department was neither professional, nor friendly. He answered the phone with a "WHAT?!" Then he proceeded to give me one word answers, for example, "yeah", "and", "so". MIKE was not helpful AT ALL! He spoke down to me and gave me attitude. I expected better customer service from such a large corporation like Circuit City, but obviously that was asking for too much.
Circuit City isn't worthy enough to receive 1 star. In fact, they deserve a ZERO!
Phone service from EarthLink was not working: dropped calls, calls where we could not hear caller, could not make calls to cell phones at all, echoes, noise. Tried their technical service help, escalated to next level, told that they had changed settings which would fix the problem, but no improvement. Very time-consuming and difficult to get any help, long waits, transfers to empty lines, terrible phone trees. Wanted to cancel service, they insist on $149 termination fee. Make it very difficult to cancel service in any event. Now stuck with non-working phone, uncontrollable charges, what a total nightmare. Never again.
I sent a friend's brand new iPod to him and he received an envelope that had been cut open, sans iPod.
UPS "investigative team" came and picked up the envelope for investigation. That was a week ago and we haven't heard from them since. It was a $300 item mistakenly insured for $250.
So now we have to enter the UPS phone menu jungle to try and get some of his money back. It's gonna be a long couple of weeks.
This is the second time this has happened to him. Last time, they took a laptop. If your time and packages are valuable to you, do yourself a favor and avoid UPS.
I am posting the web address that i was ripped off from. Same story as the others. Unauthorized charges to my account. Beware of this website!
http://acaiberryfreebie.com/acaidirect.php?t=Acai+Berry+Reviews&gclid=CIjIwaOCwZUCFQmdnAodz12sRA
**also the so called phone # that you can never get anyone to answer the phone but here it is anyway
For your convenience, charges will appear on your credit card statement as "Online Health [protected]".
If you have questions please call our customer service number, [protected].
***NOTE*** This is also a lie it was under the charge of "CELEBRITYFITONLINE".
I have been on hold for 48 minutes/41 on the live chat. Comcast is the worst. The communications commission should put them out of business!
My bill is higher that other services. I was lured into Comcast with the $99 bundle and then of course after 6 months it skyrocketed. Typical bait and switch.
I hope that by complaining something happens that affects the way Comcast does business.
Now I'm getting pissed that I have to type 100 words to *** about Comcast. What else can I say. I hate wasting my time and now I have to type more crap to satisfy pissed consumer. Holy crap!
Through Inbox Dollars, I tried a product from Marquilife called Nite Trim. While on the product, I gained weight. They sent me two additional shipments which I received in July and Returned in August through proper channels, obtaining return authorization numbers for both. As of today, I have no credits to my account and upon calling their customer service line was told I will be charged a 30% restocking fee plus not receive the authorized credit for one of the package because it was returned more than 30 days after shipment to me. I was billed upon shipment but did not receive product for 2-3 weeks after the date my account was billed. I highly recommend NOT utilizing this company as they do not deliver on their no hassle service promises or results of their products.
We went to a "promotional seminar" where everything sounded wonderful. They can save you thousands of dollars on vacation packages.
We signed up. Once we had finished signing everything, we were then told that it takes about a week to get everything processed...however, in the fine print, you only have 3 days to cancel the contract...go figure, huh?
Well, when we got home and I looked over everything, we decided that it was too risky to wait the week, so, we sent back all of our materials that they gave us along with the cancellation letter the very next day. We sent it certified mail, return receipt just like you are supposed to do.
Now, we are getting calls from a collection service and they are telling us that it was not a valid cancellation and that we owe them over $4, 000.00.
Be very careful if you ever sign up with them!
Stay away from Empire Today. They lure you in with slick commercials and some nice customer service up front, but they *** on the back end. Don't sign the contract because the moment you do, the service goes to pot. No returned phone calls, estimated dates for measurement and installation aren't met--without even a phone call. They are awful and I will never use them again. I stupidly declined a competing offer from a local guy and now I wish I can gone with him. Bad, bad, bad. I cannot begin to express what a frustrating experience this has been.
These jerks have billed me for two mos. I never signed up for anything. They are blatant crooks. Contacted verizon and have now blocked any third party charges to my phone. A real scam
I contacted them and they told me i should read the fine print in anything i do on line and it was my fault. They agreed to refund payment and I now have them blocked. What a bunch of crooks. I am more mad at verizon because they said there was nothing they could do. You gotta be kidding. I can assure you i will follow up on this con.
I swerved to avoid hitting a bear. I lost control and hit a tree head on. Suffered numerous injuries and was flown by helicopter to Kingsport Tennessee from Ky., because of the need for specialized orthopedic surgery. My air bags did not deploy. When I contacted Hyundai they ask for various documents police report, color photographs, inspection forms from the insurance evaluation. The vehicle was a total loss. They sent me a letter asking what I wanted as a settlement, I replied a new car and help with my medical if Medicare and my insurance did not cover. As of now all bills have been covered the accident was 06-06-2017 I have tried many times to try to take care of this matter without any negative results to the Hyundai corp. then I went on line at Hyundai consumer reports and found that there have been hundreds of their air bags that failed to deploy. I guess that explains why I can’t get a reply from their legal dept. I am a fixed income widow. I have had to get transportation to and from all my medical appointments. And I am still not thru.
I was in Vietnam from July 6th-July 22nd. I arrived at the hotel and the last I saw of my phone was just after I arrived at the hotel. I remember putting it in my bag in the hotel room. I had no reason to look for the phone during my stay as I had no intention to use it. Instead I used Skype etc. for my calls.
On July 22nd, I was packing and noticed my phone was not there. I thought there could be a possibility it could be deep in the over packed luggage so I decided to wait until the next day when I got home.
On the 23rd, I went to an Apple Store and purchased and iPhone and told them to cancel my previous phone. The clerk said there was no problem. Then I discovered that there were charges during the period my phone was missing. I tried to explain my circumstances to the agent. She was extremely rude and accusatory. She kept me and my friend on hold for over 30 minutes.
I re-contacted AT&T several times. Finally I was called by Ms. Barbara G. in the payment disputes area. She said that the charge would be over $2000. She understood the problem and reviewed my entire account history: the phone bill was always exactly the same every month. I paid with auto-pay and was never late. I had never called with international roaming ever in the history of the account, which was previously singular except for last May when I had the international calling plan for that purpose. Aside from that, I made ZERO international calls, ZERO data transfers etc. when I was abroad. In fact, I had been explicitly told I could NOT call internationally until the international roaming had been activated from the US. Ms. G. worked for 3-4 hours on the problem.
She called and said that the issue had been taken care of, but that the bill had not come up yet, so the charges would appear but then be waved. I asked her if she was sure that the issue was resolved. She said, "I will pay it myself if it is not...I am that sure". She said that certain people "did not get it" - people were making claims like, "But he was using the phone July 23rd" - Yes, indeed I was, that was the period I restarted my phone and there was no dispute with that.
On August 7th(?) I called AT&T on the billing date to make sure everything was ok. The agent said that the regular charge of $108 had appeared but not the disputed charges. He said MS. G. had done everything right. He asked if I wanted to disable autopay to avoid the disputed charges from being debited if they should occur. I said that I'd wait and check the next month. Basically, I had no dispute with the charges to the time I left LAX on July 4th and after July 23rd when I got the new iPhone.
In the last days of August, I checked my account statement, it was now $3500. Again, my account has been pretty much exactly the same amount - previously $35 etc. every month. I called customer service. They acted like they were hearing all of this for the first time. When I referred to Ms. G., the new person said, "These notes are not that clear..." After being kept on hold 30+ minutes several times, I was told another high level review would occur.
I mentioned that Ms. G. had taken very extensive notes and assured me all was taken care of. They made me go through the whole issue again. Each time I call, the agent reads a different version of what was written - so the disputed period starts on July 6th? July 8th? All of the extensive notes taken by Ms. G. and all of the hours spent were wasted.
It took one week for them to call me back. I was told that the claim was denied. I asked why. First, the agent said because I did not report the phone missing. I explained to her that I did not know the phone was missing as I did not plan to use it in Vietnam, I had no reason to take it out. She then said that allegedly there was a phone charge made on July 11th which had been made on another statement. I went through the charges on that date point by point, she could not point out the disputed charge to me. Then she claimed there was a text message sent that was sent in previous months. I said I would check out what this was.
I asked the agent why the claim was denied without calling me. The agent said, "Well it was denied, maybe that's why..." The agent apologized and said the issue would be reviewed again. I paid the portion of my bill that was not disputed.
Several minutes later I checked out the issue of the text message. They were all of the series 101-010. These text messages are from AT&T itself and are sent when certain emails are received. I had several alerts set up so when the person in Vietnam began using my phone, this text message indeed came in. It was automated from my email account. This same text message also came in this month and almost every month. Thus, when the person who stole my phone started talking, a text message was sent to the phone. It was still automated and this same automated text message occurred that month and almost every month for that reason.
I called back AT&T and asked the agent to note this in my record. She kept me on hold for a very long time, said she didn't know what to do. I asked for a supervisor. He at least listened and wrote down my explanation regarding the incoming text message.
I was also told by Ms G. that I could contact her if there was a problem but assured me all was fine. But when I did call and asked for her, I was told by numerous people, "I can't contact her directly, I can only send an email..." Other agents have said, "I can't contact her.." So someone has been lying to me.
I am extremely upset about this issue because
1) Ms G. spent 3-4 hours on it and assured me in no uncertain terms the situation was ok and told me I could contact her if there were problems
2) I pointed out there was never any irregularity in my account ever. It was always exactly the same amount and paid by auto-pay every month. I never called internationally or had international roaming on the phone ever except for last May when I called from Mexico using the international calling plan.
3) I have to re-explain the whole case each time I call, everyone ignoring the previous comments made. The dates that I have disputed change each time, showing the sloppy state of their record keeping
4) The disputed charges did not appear in the next billing period but in the one after that
5) The person denied my claim on the flimsiest of reasons - a call that allegedly was made and appeared in other statements - they cannot tell me which call that is when I look at the online statement. The text messages that came in were from AT&T itself. But the person reviewing my case did not bother to take this into account
6) I have no certainty that the charges will not reappear at any time. I was assured once the problem would be resolved. The charges reappeared. I am unable to contact the people making the decision on the case, they contact me only when a decision has been made. Their record keeping is extremely sloppy and they make assumptions that should have been explained in the extensive notes taken by Ms. G.
The alleged charges are approx $3, 040.00
In 2004 I was diagnosed with 2 separate but related fatal diseases. Fortunately I did not die and after 45 days in the hospital, spent the next 4 months recovering. During this period I received a demand letter from BofA demanding payment for a credit card account from 1999. I did not recall having a account with them, but since I was bed bound on oxygen at the time I told my wife to go ahead and pay them. Soon after that I became aware of a Identity theft problem amounting to about $20, 000 from 1999 to 2000. I made a police report and included the BofA account. About a year later I received a letter from BofA acknowledging that indeed it was not my account and they would send in a letter that would clear it off my credit record. I sent an email to the BofA fraud dept. requesting that they return the money I sent them in error. They emailed me back saying that they would not return my money and that if I continued to pursue getting it back that they would send it back to the credit reporting agencies as my account. How lovely, they would knowingly send in false information to ruin my credit if I didn't allow them to steal my money. Now there is honesty and integrity for you. I filed a complaint with the federal regulators but never received any reply. Honestly since the amount is so small I will never have any chance of recovering anything unless the bank has a sudden attack of morality.
We performed work for Ace Wigs. After a year of non-response from them regarding an invoice, Kim replied that the work was never done.
I use to enjoy going to Sonic Burgers where good hot dogs where good last night I went to get a burger rings and a Connie dog with onion rings what did I get a number 1 with cheese that had been setting around until it shrank to less then 1/8 of and inch hard as a rock, the dog wasn’t much better. I should have known something was wrong when my food got to me in record time. The only thing worth eating was the rings. This is twice now one more bad experience and Sonic is a done deal for me and further more I will tell all my friends and family to boycott Sonic burger from this point on.
My husband and I have had a Reward Zone card since 2003. In the beginning we recieved cetificates from time to time. I noticed however that in the last year although we have made several large purchases at Best Buy we had not recieved any certificates. Then I got a phone call from Best Buy saying we had 30.00 worth of certificates about to expire( why would they have certificates earned by money spent that expire) I went to the Reward Zone site under my husbands name and it said we had nothing . When I tried to call to get help with this issue I was treated rudely and even hung up on when I asked to speak to someone I could understand better, Every place I called just said the same thing, go to the website, no one listened to what I was trying to tell them. So I called the corporate number to lodge a complaint where I was told that the whole thing was my fault snce I was not presenting the card. I told them that we did present the card except for the times I didnt have it with us. On those occasions the cashiers had always looked it up under my phone number and given me credit on the card( or so I thought) . I waqs rudely told that first I could not put my purchases on my husbands card( in the store it shows as my name on the card as well) and the money came from the same bank account.Secondly that I was to go to the website and verify that I was being given credit for the purchases. When I told the so called advacate that I felt lied to then for years now that our phone number would get us the credit he basically said "oh Well" I told him there were times I shopped at Best Buy over Circuit City because I had the Reward Card but that had ended and that even though we were talking about a small amount of credit in the store this had left such a bad feeling toward his store chain that I no longer wanted to shop there, he basically let me know he really didn't care. In the present economy isnt about time consumers stared getting some respect for the money they give to these large chains? I am curious if any one else has had a similar experience.
My family and I were pioneer subscribers to DirecTV service beginning in approx. 1992.(106 Briarwood Dr) When I moved out of my parents home in 1995, I transfered all related equipment to my father Manuel Amaral. He ended up opening a separate account, but, same equipment connected to my account was assigned to him. I paid my final bill in the amount of 84.00 due at the time.
When my father took over my account, he ended up selling one out of the two receivers I had. He sold it to a Tom Kennedy who in turn opened his own account.
My father went on for years paying the bill until his death in October of 2000. At that time, the account was transferred over to my mother, Agnes Amaral, who continued service. My mom maintained paying the bill on time, as same as my father, and enjoyed the programming.
In September of 2002, I moved into my own apartment (131 Fort St Unit #1 East Providence, RI)and contracted for service in my name. I maintained service at this address till I had a falling out with billing in June 2006. I indicated then to close service, final bill me and take the equipment away.
When I attempted to make these arrangements, someone in billing to me that an outstanding bill in the amount of 86.00 was due from June or May of 1995. This was for the following month after I transferred equipment and account to my dad's name.
The head of customer service at DirecTV told me that when my dad sold the receiver over to Tom Kennedy, the access card was never shut off from my name and apparently 86.00 worth of pay per view movies were ordered. The following month, Tom Kennedy opened an account in his name.
DirecTV then told me that if this bill is not paid, they will shut off my mom's service as she resided at 106 Briarwood Drive. THIS WAS 11 YEARS LATER. My mom paid the bill always on time and never was late. She was 80 years old at the time.
When I pointed out to DireecTV that it was their mistake, they refused to acknowledge and shut my mom's service off. I paid my outstanding bill from East providence and flatly refused to pay the 86.00.
It shocked me, to say the least, that it was worth DirecTV's reputation and financial bottom line to shut off an 80 year old womens TV service. And to beat, it was an account always in good standing for 11 years.
After this experience, I vowed never to get their service again & my entire family has stopped doing business with DirecTV.
When I got cable service for my mom from Comcast locally and explained what happened, they gave her 6 months of free basic service, HBO and Showtime. They even offered the installation to multiple TV's at no charge.
Just to let everyone know, be aware that DirecTV advertises itself as a direct competitor to cable, but yet, their customer service department claims they are a luxury service.
On 8/1/08, I purchased an ACER Extensa 5420 laptop on sale. I was forced to purchase "firedog" service with the laptop. The manager, Brian Fox of store 815 in Knoxville TN, said it was standard practice to install this prior to selling the system. I told him that I did not ask for the service and did not want to purchase firedog service. He said I could just walk away if I did not want to purchase the system. The sales advertising did not mention the firedog service as part of the system. I purchased the system anyway, and wrote and asked for a refund the $39.99 charge and $3.70 tax. It has been two weeks and I have heard nothing.
They moved us from Dallas to Alpine, promising all sorts of services - but delivered on none of the promises. They destroyed an expensive Sony 60" television set and are refusing to replace it. They said that we should have purchased additional insurance. We would have - had it been offered to us.
Be ware of these guys. They are masquerading as movers when in fact, in my opinion, they are scam artists.
Ordered a rental car from Hertz Rentals. Given one price on the phone and told that Hertz had 5 of those vehicles available for that day. Arrived at Hertz on time was told that they had no vehicles of the type that we wanted get a free upgrade to a vehicle that did not meet our needs or get a down grade to a vehicle that did not meet our needs. This was explained to us by a gentlemen at the Hertz Rental in the Tampa Bay airport with what could only be described as a "Superior" attitude. Who then acted like we were holding his line up. We took the upgrade hoping that it would have the leg room that we needed we knew the downgrade wouldn't. Got the bill receipt and noticed that the price "quoted" was not the price given. Price was almost 50% higher, my wife read back what she thought the price was before making the transaction over the phone, that is before tax, Florida tax, a Concession Fee Recovery of 15.48 never told to us up front that it would be part of our bill, nor did they give explanation of other fees FLA surcharge 7.38. Long story short 1. Misquoted price 2. Attitude of worker 3.Not the car that we had held in advance for us very uncomfortable. Wife had a hard time adjusting her seat I had no leg room and of course leg cramps. It was not the car that we had researched.
I had responded to an email with a link taking me to a website: www.PureAcaiBerries.com; there they promised a free bottle of this new health fad if I just paid postage of $4.87. I authorized this particular payment, wanting to try the product, but before even getting my so-called free bottle of acai capsules, I found out they had charged my debit card a whopping $74.76 WITHOUT MY AUTHORIZATION!
When I tried to call their 1-800 number, it was not functioning to take messages. I have since then sent a contact message from their website and am waiting their response.
The company charged me the full finance charge despite the fact that I paid the balance by the statement due date.
I bought a computer from Apple on a 180 days same as cash. I received a total of 5 statements from the company. From the first statement I have received, the due date is on the 25th of the month. On the third page of the statement, they list the terms of the agreement. They list that the expiration date of the agreement is July 8th. My complaint is that this date is different from the due date. The result is that after I made what I thought the full payment of the credit card, I was still charged the full deferred finance charge. The first page did not include information about the pending expiration date of the agreement. I would have made the full payment by the due date if it was there. Their customer service representatives would not help resolve the issue.
I bought a Compaq Presario F500 for my wife for Christmas and it just quit working one day. I called customer service on May 17, 2008; because it is still under factory warranty. They told me the steps on taking it apart and figuring out what the problem is. The customer service representative diagnosed the problem as a "burnt motherboard". They asked for my information, so they can send out a box to send my computer to them for repair. (Customer # is PTH477-01 and service ticket # [protected].) I sent it out like requested and they returned it without a hard drive and a letter attached. The hard drive that was in the mentioned computer had 3 different persons credit card information, over 3, 000 personal pictures and over 5, 000 songs stored on there. I also work for Department of Corrections as a Correctional Officer and that information too was stored on the computer. The attached letter said "This product is returned without repair due to insect infestation." I called them to try to resolve this problem and they gave me a case manager named "Jim B.". (The case number is [protected]) He said "They thought the computer was from the Philippines and that it is a hazard to work on products received from there." They aologized for their mistake and said that they would send out a box for repair and to replace the hard drive they had stole. (Customer # QJK106-01.) I sent out my computer a second time and within a day it was returned unrepaired and without the hard drive. I have tried repeatedly calling "Jim B." at the following phone number "[protected] ext. 94". However, he would not answer or his assistant would say that he was on break, in a metting, etc. In the result of him not receiving or returning my calls; I tried to get a new case manager. They told me that I could not have another case manager and that Jim B would return my call within 24 hours. However, as previously mentioned, he never did. I called a week and a half later and found out that I have a new case manager. I was not aware of this change. My new case manager is uncooperative, ignorant, and rude. He did not introduce himself to me and refuses to listen to me. He told me that they would not and will not repair my computer or replace my hard drive because it is 'flagged". In order for them to repair it, I have to get it professionally cleaned and send a copy of the receipt. He said the company also will not reimburse me if there were no insects found. I got my computer professionally cleaned and there were no insects found. I asked the new case manager; out of curiousty, how long it takes to look at and repair a computer. He responded that the turn around time is a week and a half. That meaning, Hewlett Packard Co. did not/does not even look at my computer. This company just throws the computer in a box and attaches a letter. The new case manager also stated that he will close this case; against my word, within 30 days if I do not call him before then. He also tried his hardest to close this case today.
Verizon wireless me a mailing giving me 50 free minutes. this offer requires me to "activate" on their website. I put in my info, which is correct, but their website says it "does not match" their records... they need to stop wasting my time and yours. why not just throw 50 minutes on my account and send me a nice note saying you did so? i'd feel a lot better about being a vw customer than I currently do.
They are very close to losing me as a customer, for my land and wireless service. their phone offering is weak and shows no sign of getting any better. other "networks" are catching up in terms of service capability... and the phones on those networks far out-perform anything available for their cdma.
Sears set the date for delivery of washer/dryer and then only delivered the washer. When called they simply said the washer did not make it unto the truck.
They could next tell me WHEN the washer will be delivered. They only said someone would call in the NEXT TWO days to reschedule! Loverly, so now I can dry clothes but not wash them. For nearly $1500 you'd think they could deliver the items as promised?
