The complaint has been investigated and
resolved to the customer's satisfactionResolved Professional Fitness — Unauthorized billing
resolved to the customer's satisfaction
If you are thinking of getting a personal trainer be careful if you select Professional Fitness Trainers. They will have you sign a contract. Once the contract expires, if you don't cancel the contract their way you'll be automatically renewed.
My contract with Professional Fitness Trainers expired in December of 2008. The manager in the Peak Fitness Downtown Raleigh location informed me that it was about to expire and asked me if I wanted to renew. I emphatically told him that I could not afford to renew. I told him that when things were better for me financially I would revisit the possibility of renewal then. I was never billed in the month of December. Then today I went on my on-line bank account and realized that they had debited my account for a month of personal training. I called the Personal Fitness Trainers office at the Peak Fitness location in Downtown Raleigh. They gave me the number for the corporate office. I called the corporate office on Six Forks Road in Raleigh. They told me that I did not cancel the contract in the “right way". They explained to me that I needed to send them a certified letter telling them I wanted to cancel or else my contract would automatically renew. I told them I wanted to cancel the contract and get my $240 back. They told me that they would not refund my money but that I could have training sessions instead.
I find this to be an unethical, dishonest way of trying to retain customers.
I've contacted the Better Business Bureau, Monica Laliberty with 5 On Your Side of WRAL and Attorney General Roy Coopers office.
The trainer was good, it's just to bad he works for such a dishonest company.
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