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The good, the bad, and the ugly - discover what customers are saying about Professional Fitness

Welcome to our customer reviews and complaints page for Professional Fitness. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Professional Fitness.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Professional Fitness's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Professional Fitness, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Professional Fitness. Your feedback is an important part of our community and will help others make informed decisions.

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9:29 pm EST

Professional Fitness Cancelation and charges

dot a personal trainer at the gym in 2013 went to workout with my personal trainer and couldn't according to them I wasn't on the system. Called Corporate to cancel they give me a hard time but never charged my credit card now this morning Feb. 2015 I received a phone call from a collection agency stating I own $ 900.00. This come in a really bad timing I am about to do my house closing. I think everyone should make a complaint with the BBB, like I did now just waiting to see what happen.

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coolj
East Boston, US
Jul 07, 2014 11:56 pm EDT

BLACK FEMALE PERSONAL TRAINER CLAIMING SESSIONS ON CLIENTS WHO ARE NOT EVEN IN THE GYM AND THE COMPANY KNOWS IT. FACT MOST OF THEIR TRAINERS THEIR NOT EVEN CERTIFIED.

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3:44 pm EST
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Professional Fitness Contract Misleading

THIS COMPANY HAS AN F WITH THE BBB! I wish I had known better before I signed up with these trainers. I was told by the manager, Jesse, that all I had to do to cancel my sessions was write a written statement to HQ whenever i felt like cancelling and that would be all i had to do to cancel. At the beginning of this year due to new bills I had to cancel my membership. When i went to cancel Jesse told me to call HQ in NC. When I called they told me it would be 250 dollars! Its an outrageous number after I was told initially that it costs nothing to cancel. When i told the company this they said that even though what i was told verbally doesn't matter, I still signed the contract. But in my contract it doesn't say anything about 250. I'm not the only one this is happening to. People all over the country are being lied to. Don't be fooled yourself! Know that you have to pay after 5 days to get out of it no matter what they tell you. The trainers are nice and knowledgeable. I have nothing against them.

For the record, I dont think Jesse is a bad guy. He just wasnt trained properly he says and didnt know any better himself. But theres nothing he can do he says. He wont sign anything saying what he told me verbally or he'd lose his job. I hope he chooses to tell people in the future.

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9:22 pm EDT
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Professional Fitness Unauthorized Charges

My wife and I signed up and had the service for a year. Time came to move, we cancelled our membership a month early, and everything was fine. Our fitness trainer warned us to cancel our card. Trusting our trainer, we did so. Just as our trainer warned, the company denied ever receiving our written letter, phone calls, and told us that the only way to prove that we cancelled was to send the original stub to the certified letter. This would leave us without any evidence. In the idea of reporting them to the BBB, we found that their rating could not be any worse. We will have to wait until they attempt to put this on our credit before getting it negated there. In all, even their employees know that this company is not legit. The trainers are top notch, but do not sign up if you wish to ever cancel.

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9:26 pm EDT
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Professional Fitness Unauthorized payment

I originally signed up for a year with a personal trainer and the payment was to be automatically deducted from my account. After my third session i was informed that the sessions weren't being paid for. When i called to find out what was going on they told me they forgot to submit the automatic deductions but they couldn't take off the fees for not paying. Being that it was their mistake i was upset and decided i wanted to cancel the membership. They ended up charging me over $800 for early termination. I got tired of fighting it because it wasn't doing any good and i've been paying it off since. When i called a few days ago to make another payment i was informed that the account was "paid off" and that National Fitness didn't handle Professional Fitness' accounts any more. Today, i noticed some issues with my bank account and discovered that Professional Fitness deducted $165 without being authorized.

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UNPROFESSIONAL COMPANY
New Bedford, US
Jan 14, 2014 4:22 pm EST
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Professional Fitness company is completely and utterly unprofessional from the outset. From day one, I was misled by their representative in New Bedford, MA, Jason Bloomfield. My main emphasis expressed to Jason was nutrition moreso than fitness and I directly asked if he had trainers with degrees in nutrition; he said that all the trainers were certified and capable of helping me with a diet plan; that same day upon meeting him, I was an emotional basketcase; he never once said, take a day or two to think about investing your money into this program; instead, I felt pressured into making a decision onsite; he asked me how long it would take to get home and back to bring back $2900 for one year membership; 15 mins. in the meantime, he tells me it will give him time to work on my program; well that never happened; nothing in my file except my measurements and a list of proteins, carbs that I could have printed offline for free. Three days later, I texted him to cancel my membership. Remember I paid cash; no where in their contract (which he never reviewed with me) did it say "we shall refund a cancellation within 30 days"...So I am STILL waiting for a check that I was told was mailed LAST tuesday from North Carolina. My attorney was put on hold for over 10 minutes today; and I was deliberately hung up on by a very unprofessional staff member, Amber...she told me she was "done" with this conversation. So take my advice, if you see PROFESSIONAL FITNESS in your gym trying to pressure you, recruit you, DONT DO IT!

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1:00 pm EDT
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Professional Fitness Connecticut gets screwed

I'm starting this thread to see if we can get info on this in CT. If you are reading this then you got screwed by pro fitness. You also probably are having trouble reaching them. Latest thing I know is unofficial but I believe the attorney general is going to file a class action suit. If you have not gone to attorney general, then please do because the more people the better.

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Lauren Marvel
Norton, US
Apr 26, 2012 11:44 pm EDT

I am writing this for my daughter (who is currently out of the country). She joined Gold's Gym in Norton (7/2011)and was quickly approached by a personal trainer from Professional Fitness. She was promised all sorts of items and trainings, evaluations, nutrition, etc. She signed the agreement..what a mistake. She was supposed to be getting 4 sessions a month, but by the end of (9/2011) had received a total of 3 (one was supposed to be free and I shouldn't even give them credit for that one). They lost her file, they could never be reached, they weren't available to train her, other people at the gym started telling her how far behind they were and they were having the same trouble reaching them. At the end of September she cancelled her debit card because they weren't training her but were charging her. They continue to send threatening letters demanding the money. We filed a complained with the BBB of Utah (12/2011) where National Fitness is located (they are the ones sending the letters). I filed a complaint with the Attorney General's office of Massachusetts 4/2012). I'm wondering how you put together a class action suit against a company? Does anyone know? Has anyone had any success getting these people off your back? I have sent registered letters to: Gold's Gym in Norton, Professional Fitness, CT Corporation System, 155 Federal Street, Ste 700, Boston, MA 02110, BF-Central, LLC., 7413 Six Forks Road, 363, Raleigh, NC 27615 National Fitness PO Box 497, Layton, UT 84041. I never heard back from anyone except from National Fitness and they just increasing the tone of their threats and the balance due. This is such a scam and I don't understand how they have been getting away with this. How can they still expect this money if they don't provide their services?

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chlyco
Portsmouth, US
Mar 16, 2012 4:53 pm EDT

I agree with all the complaints about BF Central LLC

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chlyco
Portsmouth, US
Mar 16, 2012 4:52 pm EDT

I too have been screwed by BF Central LLC. I signed up at work out world in Fall River, MA. My first day I was evaluated and had my fat percentage analyzed. Was given a pretty good work out and was told I would meet with a the trainer once a week and have work out plans written down and be evaluated regularly. Two weeks went by before they gave me a # for a trainer. Never met with the trainer. I complained and then was told that that trainer had quit and they would find me another trainer. Two or three more weeks went by and I wrote the company a letter stating what had happened and would like my money back. The gym called and apologized and had excuses and want to meet with a new trainer. I no longer want to go there. I just ant my money back, seeing that I payed cash. I am going to get my lawyer to work on this.

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Nancy257
Dalton, US
Dec 29, 2011 2:11 pm EST
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I was also screwed by Professional fitness in MA. They keep charging me and charging me. They never call back, I have done everything as requested including sending everything certified mail. Please let me know if there is a class Action suit, I would be more than willing for these thieves!

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MadAsHell!
Arlington, US
Jul 02, 2011 11:36 pm EDT
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Ooooooh they make me so mad, please let me know if anyone is doing a class action. I was also not told that the sessions were only 30 minutes and, I was not told that it was an annual contract, but that I could "quit at any time". I stopped my credit card and now "National Fitness", a collections company is calling me every day. I will also be contacting the BBB, and the attorney general, I may also hire a lawyer. Does anyone have ideas on how to get collections off your phone?

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K. WILSON
Berlin, US
Mar 02, 2010 11:11 am EST

PROFESSIONAL FITNESS...Stay away from professional fitness! My experience is almost identical to the others mentioned. I signed in October with Andy who is supposed to be the district mgr. He leads me to believe he is going to be my trainer and explains what his regiment will be. He makes all kinds of promises regarding routines he will make up for me each wk. Than after he gets me to sign, without mentioning that the sessions are only 30 minutes(10 mins to warm up and 20 mins with the trainer) he says he will find a trainer that will suit me. It wouldn’t be him. To try to make a very long and painful story short. By November each trainer I was juggled around to was fired for one reason or another. After the fourth trainer no one ever notified me. None of the promises of a written routine was ever fulfilled and I haven’t had a session with a trainer since the end of Nov. I have been trying since November to get in touch with the company. You can never talk to a person, just leave a message. no one from the has returned my calls until yesterday(3-1-10) when finally I spoke to a very young girl named tiffany who says that if I want to get out of my contract I must pay the money I owe since November. She said it’s not their fault I haven’t had any sessions. I should have followed up! When I asked tiffany for her supervisor she told me that would be the VP of operations and she couldn’t connect me to them and refused to give me their name. She said that’s personal information and corp. policy forbids her to give out such info but I could write. She gave me the address telling me to address it to VP of operations, still refusing to give me a name. Then she hung up on me.

Isn’t it ironic this company chose the name "professional” fitness? They are anything but! Run very quickly from this poor excuse for a business. I am putting one star because there is nothing less.

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CT_consumer
West Hartford, US
Nov 06, 2009 11:40 pm EST

We live in CT and am having a horrible time with Professional Fitness giving me the run around. Their customer services department actually lies to you on the phone, it's a disgrace. So far I have been through the Better Business Bureau but without resolution. I have followed up with the North Carolina Department of Justice - there is a unit dealing with con merchants. However I would be very interested to hear about the class action you reference. Is this going ahead?

FYI, the owners of Professional Fitness (BF Central LLC) are a registered company and were registered through CT Corporation System in Providence, RI. Please note that CT Corp System are not the lawyers for Professional Fitness, however I've been advised that they are obliged to redirect any mail to Professional Fitness' lawyers. Worth a try.

Please keep everyone posted on the class action.

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6:36 pm EDT
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Professional Fitness Terrible company

I signed for personal training last year for 6 months through Professional Fitness out of Niagara Falls World Gym. After the 6 months was already over, the trainer told me that I would need to send a certified letter to the Corporate Office to cancel the contract if I no longer wanted it. Well, my first mistake was signing with them in the first place. The second was asking my husband to put it in the mail for me. He sent it to the gym instead of to the Corporate Office. We never got any information from the trainers or the staff at the gym to say that they got the letter in error until I got a bill, which was a month later. Well, I concede that it was done wrong. I was willing to pay for that last month and then sent another letter correctly asking them to cancel it. Where I got angry was that they are now asking me to pay for an additional 2 months because it was in my 'contract' that it should have gone there and that it takes 30 days to cancel.

I feel that they just have terrible business practices, they are not in it for the customer and their cancellation policy is just awful. I have never heard of not cancelling something for 30 days but the problem is that they put this in the 'contract' and hold you to that. I don't know if I have a leg to stand on legally but I did fill out a Better Business Bureau complaint which when I told the so called Floor Manager I was doing that, she laughed at me. They obviously don't care about that. But I would hope anyone who wants a trainer would definitely not look to them. The BBB rating is a 'F' for this company. Surprise, surprise.

I am going to send my husband to take my place with the training sessions because we have bought them at this point. They will never see my face again and I hope they choke on that money.

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Melissa3
Lewiston, US
Jul 23, 2009 1:01 pm EDT

I am going through the same exact thing you are at the same Location.
Do you have the address for the corporate office? Or perhaps you have the information for the new Pro Fit manager at that gym?

I am hoping to avoid a long and drawn out cancelation process. I will also be going to the BBB with this.
This whole mess has soured me on going to the gym too!

I hope this gets resolved for you quickly as well.

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5:29 am EDT
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Professional Fitness Terrible experience

I Worked As A trainer for Professional Fitness and found them to be nothing but a unprofessional pyramid scheme. I am a certified personal threw a highly accredit organization and they were paying me the rate of 8 dollars per session while they would pocket the other 30 dollars that the client would pay for that session and on top of that just plane out crap pay I also got beat for my commission by just about every manager I had.

Which is under stand able when your lead supervisor is a heroin addict that was caught shooting up in the work place and you had another supervisor that was not fired but relocated to another state because of sexual harassment. So not only do you have to be worried of getting ripped of from this company but sexual harassment is a risk factor to. They try to sell there training packages by making you feel depress about your self with a stupid questionnaire and there answer to the reason why your depressed is over price half hour training sessions.

Now that I no longer work for them due to there [censored] pay and robbing me for my commission they replaced me with uncertified trainers ones that have old Ladies leg pressing 300 pound for a set of a knee buckling eight reps and also having old ladies performing dead lifts. I also felt it very embarrassing the way they would get people to sign these crazy contacts filled with hidden fees and that are near impossible to get out of. All for a training program that chances are form somebody with no education in the training field so not only are you going to get bad results but you are going to also get injured in the process.

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Chiski
Nashua, US
Oct 07, 2011 6:19 pm EDT

My experience with this company was dreadful. I went to my first few sessions and they were great. I notified my trainer that I had to leave for a month and a half for work, but I would make up my sessions by doing two a week. He said that was fine. Once I got back I attempted to contact my trainer. He never replied. On numerous occasions I tried to contact someone so that I could get back into the training sessions. Its now been almost 3 months, and I cannot reach anyone. I have to move now, so I have to pay $100 fee for canceling my contract based on relocation. They wont refund me the lost training sessions stating its my fault for not calling corporate to complain. If I am contacting the trainer, that should be sufficient. That is how the trainers told me to get ahold of them to set up appointments. They get you to sign up, dont give you your sessions, and then wont refund you when you realize how bad the company is. DO NOT SIGN UP! You will only regret it.

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donttakeno
Pittsfield, US
Sep 07, 2010 8:21 pm EDT
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I had a similar problem at a gym in Pittsfield, MA
One of their trainers takes steroids an he has a really bad temper, one day he had a "roid rage" because the tanning both would not turn on so he walks out of the tanning room an throws a cooler across the gym almost hitting a group of gym members he walks up to the counter an just started screaming at this poor high school girl (16yrs old)because he could not get the tanning booth to turn on an he was using profanity the poor girl is standing there crying an he makes her give him money out of the register, an she gave it to him she was terrified, he still did not get kick out of the gym or fired. The SECOND time he started an argument with one of the gym members an tried to fight him outside, still no write or termination. The THIRD time he yet again had another "roid rage" with an employee of the gym because she would not keep the gym open later then closing because he was late for his session. He started screaming at her using profanity right in front of his client an yet again no write up or termination. This has been a problem for a while an its need to be attended to before some get hurt by this UNprofessional fitness "trainer" if this is how this company handles things i understand why there are so many complaints, THEY SHOULD BE SHUT DOWN!

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10:47 am EST
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Professional Fitness Unauthorized billing

If you are thinking of getting a personal trainer be careful if you select Professional Fitness Trainers. They will have you sign a contract. Once the contract expires, if you don't cancel the contract their way you'll be automatically renewed.

My contract with Professional Fitness Trainers expired in December of 2008. The manager in the Peak Fitness Downtown Raleigh location informed me that it was about to expire and asked me if I wanted to renew. I emphatically told him that I could not afford to renew. I told him that when things were better for me financially I would revisit the possibility of renewal then. I was never billed in the month of December. Then today I went on my on-line bank account and realized that they had debited my account for a month of personal training. I called the Personal Fitness Trainers office at the Peak Fitness location in Downtown Raleigh. They gave me the number for the corporate office. I called the corporate office on Six Forks Road in Raleigh. They told me that I did not cancel the contract in the “right way". They explained to me that I needed to send them a certified letter telling them I wanted to cancel or else my contract would automatically renew. I told them I wanted to cancel the contract and get my $240 back. They told me that they would not refund my money but that I could have training sessions instead.

I find this to be an unethical, dishonest way of trying to retain customers.

I've contacted the Better Business Bureau, Monica Laliberty with 5 On Your Side of WRAL and Attorney General Roy Coopers office.

The trainer was good, it's just to bad he works for such a dishonest company.

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Italicmoon
Brockton, US
Nov 20, 2012 9:28 am EST

I beg you please do not join this company! My friend and I joined a gym wanting to get in shape and to go that extra mile we signed up for personal training. Here's the deal, 3 nights a week and 4 nights on the fourth week for $325. We wanted 4 nights every week and were told this is how the contract had to be written but that the manager would train us for the fourth night, stupidly we believed him. My friend asked if there was a cancelation fee, we were told no there is not you just have to send a letter to head quarters. We were then given this big speech on how we are just starting and should not be even thinking about quitting. We trained for two months, never getting those promised nights even after reminding the manager of them. Also we had MANY people from the gym tell us that they were training us wrong. (These same people were showing results in that time frame and we were not might I add.) So we told the manager we wanted to quit. He turned around and offered the same contract for $150. We declined and called head quarters. *quick note when you sign up you pay for the first month and a deposit month, so when your contract does end you get an extra month is how they pitch it*. Head quarters told us they would be keeping the deposit month, are charging my friends card for the next month and also a $500 cancelation fee. We said wait there is no fee this is what YOUR manager told us and that we don't want another month. They said to bad there is a fee and you are going to be charged! Just to add salt to the wound, on my last weigh in. My trainer faked my measurements! My right thigh was 24 inches, on the paper from last month it was 23, he then wrapped it around my leg pulling it tight but only making it 23.5, he then wrote 23 down and said see look it stayed the same! Now just to be clear we never wanted any money back from this company we just wanted to be done, we still go to the same gym and wanted to stay on good terms with the trainers. I even would have happly suggested people to give them a try, however now I am telling everyone to run the other way!

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David Cowper
Lowestoft, GB
May 14, 2014 4:31 pm EDT
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I used to go pro fitness in England Lowestoft, Suffolk 235 Whapload Road because of very childish five members and two rude dist gusting gym instructors who are protecting the five childish bullies and are no better than a five year old child, you see they want me to bite but I will not because I will not sink to there level denying what ever happened because they know it is true and trying to pass the blame, it will not work because it will certainly come back around and kick them back twice as hard.How ever the next time it happens to a gym member they might not be so lucky next time to me there reputation is ruined because it only takes one person so be warned if you go to this pro fitness gym in Lowestoft 235 Whapload Road watch your back for arrogant members you have been warned or better still keep away!

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M Shipley
Statesville, US
Oct 11, 2012 9:05 pm EDT
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My wife and I signed up and had the service for a year. Time came to move, we cancelled our membership a month early, and everything was fine. Our fitness trainer warned us to cancel our card. Trusting our trainer, we did so. Just as our trainer warned, the company denied ever receiving our written letter, phone calls, and told us that the only way to prove that we cancelled was to send the original stub to the certified letter. This would leave us without any evidence. In the idea of reporting them to the BBB, we found that their rating could not be any worse. We will have to wait until they attempt to put this on our credit before getting it negated there. In all, even their employees know that this company is not legit. The trainers are top notch, but do not sign up if you wish to ever cancel.

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Professional Fitness RIPOFF
Oakdale, US
Sep 29, 2012 10:17 am EDT

Complete ripoff. They tell you it is a six month contract and that is all you will be charged. BUT the small print says it converts to a month-to-month at the contract end. Then you must notify them via certified mail and no other way with a 30-day notice. Funny a court of law accepts a fascimile signature but not a gym. I stopped working out 2 months early due to an injury and would have sent the notice to cancel then so I would only be paying for the six month contract I agreed to. BEWARE! The just give you the run around and some are even rude. It's time for a Class-Action Lawsuit to stop their unethical billing practices

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rubysun
, US
Jul 11, 2012 7:25 pm EDT

I've never been to this place, but I was swindled by Bally Total Fitness in Charlotte, NC about 14 years ago. Everyone on here that says tell your bank to stop payment DO IT! If you tell your bank to not allow automatic drafting from a company, they will see to it that it will stop. In fact, anyone you know who wants to get out of that place, tell them to go to their bank immediately and do a stop payment before they can even begin to take anything out. Good luck to everyone! I was never able to resolve anything with Bally, so it was on my credit for years. Thank goodness it's been well over 7 years, so it's dropped off. I hope everyone finds a way to stick it to this gym. Too many gums these days are conning people like this.

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Apop18
Modesto, US
May 18, 2012 7:24 am EDT
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BEWARE! Don't sign anything with this company. Especially EFT.. They took more then they were supposed to from my Bank account.. They signed me up for 2 training memberships ( i only wanted 1 ) the manager who signed me up told me that corporate needed him to do a new one because the first one was to messy... Im so stupid and aggreed Thats how I ended up with the 2 contracts... So they took 2 times the amount out of my bank account. The min i saw this on my bankstatement I was on the phone with Professional fitness so I could get my money back. Every person I have talked to have completley given me the run around.. And they are complete idiots.. Just try to get your money back, it won't happen. I was so excited about hiring a professional trainer. But this bull sh.. Is plain unexcepable. I am now going to try to get all my money back. (800.00) This will be a process.. But they are not going to take advantage of this Girl.

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dave1992
, US
Feb 04, 2012 8:13 am EST

This is about the worst business and customer service I have ever dealt with. I just returned from Afghanistan and while I was gone my wife was living back home with her family ang got a membership. Upon my return she moved back with me across the country, we have been trying to stop charges from this company since November with no luck. We have sent 3 letters now and countless phone calls all to be told we are lying and they never received anything. Finally this week they acknowledged they received my recent certified mail and that it will be canceled after another payment and a cancellation charge. In order to do so they sent an nondescript letter asking for me to return mail it with a money order for credit card authorization and more signatures to follow-up the cancellation. It is just one scam after another. I can't believe these people can sleep at night. It has cost me $700 so far trying to cancel this not to mention the time, headache, and cost in mailing and phone calls. My advice is stay away and read the fine print on contracts in the future.

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waitsolong
Brooklyn, US
Jan 03, 2011 7:34 pm EST

The same exact thing happened to me. I was misled by the person I signed the contract with about the auto renewal and the corporate office refused to refund any of the money I did not want to spend. I'm so extremely upset with them, I'm about to go the way of others and cancel this card because the next payment date is less than 30 days away from now. What kind of company needs 30 days to stop a credit card payment?

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BurnedByProFitness
, US
Nov 03, 2010 7:38 pm EDT

I am currently in the process of trying to cancel my Pro Fitness contract as well.

As with everyone else, the services I was promised were never delivered to by my the Pro Fitness staff. They said I would get meal planning, nutritional anaysis and regular progress check ups as part of my training but I never received any of these things. When I expressed concerns about the expense, I was told I could easily cancel at any time. While the trainer I had was great, the rest of the staff left little to be desired and when my trainer left the company I decided to cancel my contract.

I sent a certified letter to Pro Fitnes, per their instructions, telling htem I wished to cancel my contract. I received a letter back saying I owed them $167 in cacellation fees. I called immediatly and left a voice mail saying that I would like to talk about these fees as they were not comminicated to me when I signed the contract. I received a call back and a voice mail and when I returned the call there was no answer. I continued to call them for 3 months and not once did they answer the phone. After the third month I initiated a charge back for the three months they billed me and that got their attention.

They told me if I paid the $327 I charged back they would cancel my account and waive the cancellation fee's. I agreed and asked for this in writing and when the letter arrived it said I now owed $503. I just got off the phone and they are now saying that tried to bill me again after I got off the phone with them on 10/28 (the date the letter was sent) and they have no record of a promise to waive a cacellation fee.

I am currently awaiting a call back.

What a joke of a company. Does anyone have any thoughts on how to proceed from here?

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nothappyeither
Waltham, US
Oct 06, 2010 1:57 pm EDT
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Havent been there for 1.5 years now. They have refused to cancel my membership stating "autorenewal" every year. I closed a cerdit card account to stop payment to them, but to no avail as they now harass by daily phone calls for monthly membership fee now totalling $1380.00. No one answers the phone, or mail apparently.

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At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.