The complaint has been investigated and
resolved to the customer's satisfactionResolved Pro Tec Dog and Cat Grooming — Dog Injured at Pro Tec Grooming
resolved to the customer's satisfaction
We took our Dog to Pro Tec Dog and Cat grooming for his first grooming. We were called to pick our Dog up after grooming was complete. The employee said she managed to clip all of our dogs back toe nails but she was having a hard time because he was resistant to having that done, the employee said our dog growled and threw his head into her as she was clipping. We picked our dog up and brought him home, about an hour after having him home we spotted a small pool of blood in our house, we looked at the dog right away and noticed two of his nails had been cut way too far back. Our dog was bleeding profusely and we noticed several other pools of blood around the house. The bleeding would not stop so we took our dog to the vet. Our dog was in pain and thrashing around so much the vet could not cauterize the nails with out him being sedated. When my husband picked up our dog from Pro- Tec he was never told that this had occurred, no wonder our dog was growling and she was having difficulty completing the clipping. The cost for the grooming was $55 and the vet bill was $105, I would never recommend Pro-Tec Dog and Cat Grooming to anyone!!!