Princess Cruise Lines

I paid for my cruise in full for 8/19/23. Princess cruises #5k5x3q. I changed my air reservation on the Princess website. A day or two later I noticed my booking was missing. Princess had canceled my booking and are holding $400 of my money hostage. I want to do this cruise, I have my airfare set for Vancouver .I was told they wanted an extra $400. I refuse to do that. I did NOT canceled my fully paid for cruise. I want the booking reinstated or my money totally refunded.

GWENDOLYN TURNER

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[protected]@gmail.com

Paid for this cruise in full on 12/3/22. Received confirmation. Changes were made on 12/21/22 when I spoke to several people about specials you had starting on 12/14/22. You had sent several emails to me regarding this. Please remember that this cruise has already been paid in full and deposits for excursions have been paid. We then receive a new invoice, completely changed and showing that we owe more money. I do not understand. Is this how Princess does business? Just changing invoices and asking for more money without consulting the customer? We were on the phone last night for about 2 hours and nobody could help us. This is the reason I canceled. It appears that our confirmation means nothing, and you can change it whenever and however you like. I own a business and would have called and discussed an invoice with a client prior to changing it and asking for more money. I expect a prompt response. Thank you.

-H Alan Landry

An Discovery Princess voyage 3WGD2K

An 08/20/2022 at 2 pm there was a emergency an the ship as I was in the Casino playing the slots. A attended came by and told me to shut down the machine, which I did and left assuming I will get credit an my bill. I left an the machine $176.00 which it belongs to me so I sure would love to have back.

Ps. I sent you a message like this already so far I have not received anything back.

Thank you be very much

#279929207B

This is my captain circle number

Booking #3qcxdc, was cancelled 5 days prior to sailing. Nobody knows why took 5 hours on line they kept on disconnecting. Had protection plan but now stuck with no flights did booking thru princess ezair by princess. Travelling june 14th from london,12 day cruise. Ezair booked with air canada. I booked my cruise thru princess June 14th leaving from Southampton London. Also had paid for transfer Airport heathrow to cruise. Had to buy full air tickets 5 days prior to cruise, my fare cost 2&1/2 times more and I had to travel separate from my 3 rd guest. Spent 5 hrs on phone and nobody there could figure out who and why my cruise and flight was cancelled.

My wife and I booked an 11-day Cruise Tour last year to Alaska on Princess Cruise Lines. Since cruises were cancelled we opted for their refund rather than re-book. We were told in early April we would have our refund ($7, 617.40) within 60 days. It is now greater than 90 days since our refund request was received by Princess (and more than 9 months that they have had use of our money.) I do not recommend anyone should book a cruise for the next 5 years until they get their finances straightened out and I certainly would not recommend Princess Cruise Lines, owned by Carnival which also owns Holland America Cruise Lines.

The ship was rerouted due to generator problem so the departure times had changed at each port. When we were getting out of the elevator we saw a sign saying all aboard at 5:30 and it was lit between two elevators, we went ashore no one said anything to us getting off. We got back to the ship at 2:00 pm the ship left at 1:00 pm we were left with no credit cards, no cash, no travel documents, there were 11 others left behind. We got taken by a man who said he worked for princess with a princess jacket on, said he needed 100.00 from each couple to get a visa to be in mexico or we could get arrested for being in mexico without documents, so we had 127.00 he took the 100.00 we had 27.00 with no hotel, no food, no money for a flight out. It was the worst nightmare ever! We would like to get compensated for the trip after the nightmare. Things got worst trying to get out of mexico without our travel documents that were in the safe on the ship, we met a lawyer at the hotel that helped us get hold of someone in the state dept.in nyc to helped us get through the airline security check point. Still had to get someone to trust us to put our flight on there credit card witch we did, they were also left by the ship, the story goes on but we just would like to get compensated for our nightmare, the cruise was one of the best, and and I have about 30 cruises under my belt. Sincerly robert cross and dorris yereb cabin #b108 to mexican reviera on 12-14-2019

I was on the Star Princess during the dates listed above. I had booked a Club Class mini suite which came with various privileges, one of which was to be able to dine anytime without waiting. This privilege is advertised extensively on your website. On four separate occasions, I was asked to wait to get a table at dinnertime. It seems to me that if you advertise a no waiting policy, you should have enough tables to cover all of the passengers who are entitled to those privileges. I paid a lot of money for that privilege and you were not able to meet your responsibility. I feel that I am entitled to a refund for the additional cost of the Club Class accommodation.

Then to make matters worse, the Head Waiter was very rude about it. It was on the fourth occurrence of being asked to wait that my husband and I and another couple that we were travelling with became irate. The waiter then proceeded to tell us that we were putting him in a bad mood. When we started to walk out, he told us to sit at an empty table which should have been assigned to one of the 4 other couples who were waiting. Of course we wouldn't take the table as that would have been very unfair to the other people, We did leave and went to the Lido instead but we were disappointed not to be able to eat in the Club Class dining room.

Earlier in the voyage, the other couple and we booked the same cruise for next year, but if this is how our experience is going to be, then I will consider cancelling that cruise.

I would appreciate a response from you with details of the actions you take to alleviate this problem.