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1.2 319 Reviews

Princess Cruise Lines Complaints Summary

18 Resolved
300 Unresolved
Our verdict: If considering services from Princess Cruise Lines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Princess Cruise Lines reviews & complaints

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Z
11:37 pm EDT
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Princess Cruise Lines refund of on board account

Hello,

I would like to lodge a complaint please.
I cruised with you recently on booking number WJ7QHW.
Whilst on board this cruise we were all offered the option of cancelling any flight excursions, due to the very unfortunate incident involving Princess passengers, for a full refund of said excursion.
I took up this offer, and by the time I disembarked I was owed $206.15 USD on my cruise account.
My travel agent called Princess 3 times to follow this up and was told it would be paid at the latest on June 10.
June 10 passed and I called twice myself.
The first call I made yielded no response via email to confirm my query.
During the second call I made today, I was told this had been refunded to my credit card today.
I then received a call back to let me know that, in fact, I have been posted a cheque, which will take up to 6 weeks to arrive, for my refund.
I am absolutely shocked.
Princess took all of one day to process the payment from my partner's account on his credit card, however I will be waiting approximately 2.5 months for a refund via cheque?
What kind of company uses cheques in this century?
This is very clearly a means to delay payment to customers in order to retain funds in the Princess accounts for as long as possible, this kind of practice is normal within corporations to an extent, however 2.5 months to process a refund when you have the ability and technology to refund this to my credit card is absolutely unacceptable.
I would like a response please, explaining to me why this practice has persisted into 2019, and whether there is a way I can be refunded immediately instead.
I do not believe Princess should offer refund options if they very clearly do not want to honour these promptly (or at all if I and my agent had not called 5 times) and will certainly be repeating my experience in reviews verbally and online.
The feeling is that of a scam if I am entirely honest.

Regards,

Zoe

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lewis c wiley
, US
Nov 20, 2019 5:23 pm EST

dear sir I received my visa billed today and I was charged for two tours which I cancelled while on board the cruise ship, I have a copy of the cancelled confirmation. my tours were BG1105B and SLU130A. I spoke with a very nice lady named linda and suggested I email you, she also believed that the accounting info had not been forwarded to you since we arrived back on nov 17th and once you received the info everything would be straighten out. my email is lew_wiley@yahoo.com, phone number is [protected]. we want to thank you for an excellent cruise, and for the excellent service providing us by your crew members. thanks my cruise number is XJMWHR, post cruise.

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11:47 am EDT
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Princess Cruise Lines hiring manager are fake

Hey Team,
I have searching job that time I have offer for princess Cruise hiring manager told to pay some money you will got visa and flight ticket so I am pay money but hiring manager not send to anything he is ask again and again ask only money nothing to send to me.once you see this message response me ASAP

Note:I am got offer letter and confirmation letter and also visa those all of get it through mail

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SS7
, IN
Jul 23, 2019 5:56 pm EDT

Even someone also contact me on 21st of july regarding job he name is Scott Mark.M aware of this scam so i clearly said to him m not interested stop doing this fake work nd after i blocked below no.
Please be aware from this..dont give any money.

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SS7
, IN
Jul 23, 2019 5:32 pm EDT

Same here
I have searching job that time on linkedin I have offer for princess Cruise hiring manager told to pay some money you will got visa so I am pay money but hiring manager not send to anything he is ask again and again only money nothing to send to me.Please take step nd help us to get back money

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K
9:44 am EDT

Princess Cruise Lines multiple things

Just got off Star on 5-9-19. I would like to talk on hone regarding multiple things on board, broken toilet two days to repair, woman falling in elevated dining area who was with a walker and dog no one came to here aid expect passengers, wait staff at one table delivered wrong wrong twice to our table, waiting for steak knife while she was talking, food was worst I have eaten out of three princess ships I have been on, no sharps container delivered when it was on contract so took our needles home. ship in disrepair and needs to dry dock for inside improvements.
[protected] landline, [protected]) cellular.
And just so you know, Princess is the only line I will use and plan on another trip, but you have to make improvements, especially in the food. All I heard on board was the food was horrible, this is not Princess-like from before.

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12:49 pm EDT

Princess Cruise Lines booking ref uq8kwt

I was travelling with my sister who is disabled and uses a electric scooter, I booked well in advance and filled in a mobility form giving dimensions of scooter.
Unbelievably Princess cruises still managed to give us a unsuitable cabin, the only place we could store the scooter was against the entrance door, which contravened your own safety code.
I hope you realise your complete failure to read mobility form led to a very difficult holiday.

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1:43 pm EDT

Princess Cruise Lines sapphire princess ship and excursions

Having sailed on this ship from the 16th April to 27th. I feel I must complain on two points that have been of concern and disappointment .
Firstly, one evening we enters the Wheelhouse bar and were served a round of drinks . No sooner had this happened, and we had all sat down, we were asked to leave as the bar had been booked for a 'vip event' Not only do I find this discriminatory, but the person who informed us was very rude.(Not one of the ship's crew) The staff in the bar felt embarrassment by this person's behaviour. Why were we served drinks, then asked to leave? Totally unacceptable behaviour.
Secondly, we took advantage of the tour of Madeira excursion. This was a horrific tour of the Island, with the bus travelling small roads high in the mountains.
To my horror on our return home, we discovered that a bus had crashed on these roads in the same week, and sadly many people had lost their lives.
These roads are totally unsuitable for buses to be travelling on. And it is a disgrace that Princess cruises are promoting such trips.

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6:13 pm EDT

Princess Cruise Lines booking mistake

I made a mistake booking with Expedia I didn't notice the nonrefundable deposit, I booked this a week ago and it's a year from now the trip is March 2020, they offered me the deposit towards another cruise in the next 12 months, but we can't afford it for another couple years at least, it was a simple mistake and I was told I was able to get my deposit back, I talk to Expedia for 2 1/2 hours yesterday and I called princess cruise lines and they said there's nothing they can do, I know you could sell this cabin within the year, can you please help us we can't afford this, my booking number is CLVPXH, I would really love to recommend princess cruise lines to people because I've had friends that of been on it but I just need some help with my deposit if I can just get some of it back at our HAlf, Can you please help me this is been extremely stressful, I accidentally pushed the wrong button I didn't check it right, but now I'm being punished by losing $330, please help and get back to me, thank you so much cheri

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Shaun R.
, US
Apr 27, 2019 6:22 am EDT

With respect, can you be more specific about how you "mistakenly" put down a deposit Cheri?

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7:10 pm EDT

Princess Cruise Lines come back new sale promotion on the website

I currently have a booking on the Sky Princess on 2/8/2020. Caribbean East/West Adventure. Booking # CJCQVG. I received an email re Come Back New Sale and noticed that EZair of $250 discount was included in this email. Under cruise details and at the bottom of the itinerary saying view details did include the EZair discount. When speaking with the agent I reached initially and then your customer relations agent, I was frustrated with their response that it was for select sailing only and that this cruise was not on the select list even though I pointed out that it was indeed indicated on the web site for this booking. The customer relations agent was talking over me and insisted I was wrong. I feel I am entitled to this promotion of EZair as it was included for this booking. We are Elite members and we are concerned that the web site was incorrect and deceptive. Please consider and respond to our concerns.

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8:10 am EST

Princess Cruise Lines infection aboard ship

My wife and I both suffered from influenza and were "isolated in our cabins.
On the second last day of the cruise, I was infected with a virulent strain of some intestinal bug.
I was prescribed Lomotil but had to spend 2 days in bed in Singapore, I should have been in hospital. I then had to travel 22 hours in very difficult conditions.
The hygiene warnings on the ship were innifective and insufficient.
Our holiday was ruined, and I would like s refund.
I have all the necessary paperwork,

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9:30 am EST
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Princess Cruise Lines food

We just got back from a cruise from Sydney Australia, Nov. 5th around New Zealand and then another cruise from Sydney to Tasmania following ending Nov. 24. The last days on board, I got severe diarrhea. We only ate on board the ship - not on land. The food on the Majestic was probably the lowest quality I have ever seen from Princess. Foods were not served hot in the dining room. We ate at all three specialty restaurants and were quite disappointed, except Crown Grill. Even my experience there wasn't the best. The filet was tough and my baked potato was black inside. The waiter quickly replaced it. The second time at the Crown, the potato was again black. Not very appealing. I went to my doctor upon returning home and had many tests run as I felt horrible. Was dehydrated and had e-coli and salmonella. We have been on 20+ cruises and never had food poisoning. You may want to check up on the food served on the Majestic and how it is kept.
Donna and Frank Dolf - Oklahoma City, Oklahoma

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1:36 pm EST

Princess Cruise Lines experience on star princess during cruise to hawaii 11/19/18 thru 12/04/18

I was on the Star Princess during the dates listed above. I had booked a Club Class mini suite which came with various privileges, one of which was to be able to dine anytime without waiting. This privilege is advertised extensively on your website. On four separate occasions, I was asked to wait to get a table at dinnertime. It seems to me that if you advertise a no waiting policy, you should have enough tables to cover all of the passengers who are entitled to those privileges. I paid a lot of money for that privilege and you were not able to meet your responsibility. I feel that I am entitled to a refund for the additional cost of the Club Class accommodation.

Then to make matters worse, the Head Waiter was very rude about it. It was on the fourth occurrence of being asked to wait that my husband and I and another couple that we were travelling with became irate. The waiter then proceeded to tell us that we were putting him in a bad mood. When we started to walk out, he told us to sit at an empty table which should have been assigned to one of the 4 other couples who were waiting. Of course we wouldn't take the table as that would have been very unfair to the other people, We did leave and went to the Lido instead but we were disappointed not to be able to eat in the Club Class dining room.

Earlier in the voyage, the other couple and we booked the same cruise for next year, but if this is how our experience is going to be, then I will consider cancelling that cruise.

I would appreciate a response from you with details of the actions you take to alleviate this problem.

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7:04 pm EST

Princess Cruise Lines cruise on majestic princess 18/11/18 to 24/11/18 cruise booking number hc5pdx

My husband and I have just got back from a cruise on the Majestic. We have cruised with you 6 times before and are Platinum level. This cruise was the worst that I have ever been on. If this is what your standards have dropped to it might just be our last cruise with you. We were in room R103
List of complaints
1/ First of we get told that we are no longer in dining room with fixed time and same table companions, we are now booked into anytime dining and ring and book when required, not good enough seeing as you had confirmed our dining booking months ago.

2/ Food in Market Buffet cold and boring same thing every day for the length of the cruise. Dirty dishes let pile up on table with waiters walking by looking at them but not taking them until you asked someone to move them. Most time you had to get your own tea or coffee, mugs and glasses on table dirty with lipstick and hard sugar on the bottom DISGUSTING. No one was there to make sure people washed their hands so quite a few just walking in DISGUSTING.

3/ We seen a waiter drop a pile of clean plates on the floor and instead of taking them to be rewashed they were just added to the stack for guests to use. DISGUSTING.

4/ I forgot to update our credit details before we left and instead of customer service either ringing our room or dropping a note in they had our cards rejected. I have never been so embarrassed in all my life when I walked up to a crowded bar and asked for a can of coke and told my card had been rejected SHAME ON YOU embarrassing me a elderly traveller and Platinum member.

5/ Went to customer service and spoke to a very rude Adrian and asked him why with $67.40 credit on our account is it being rejected, Adrian raised his voice and talked down to me until my husband told him to watch what he is saying, he said it was all to do with the credit card and I explained to him bank had cancelled because someone had broken into and issued another one which had not arrived when we left. I asked him to lift the reject because we are in credit but he refused, so I demanded he give me the money. Which again with a raised voice he got me to sign form and gave me money.

6/ Entertainment was pathetic, no bingo nothing extra to do on rainy days.

7/ Our room was hardly ever done we did it ourselves. We would leave the room about 6.30 and come back about 1.30 for a nap only to find our room still had not been done. Not good enough
As we were leaving the ship we heard quite a few people say it was their first and last cruise with Princess.

Again I can not stress enough how rude Adrian was and how much you embarrassed me. If this is how you treat your valued customers its just not good enough.

I would like to ask you to refund us our money. As we never got the cruise with your usual excellent service it was a disaster from start to finish and we were very disappointed that you have let your standards drop so low. We have always recommended Princess to all our friends with quite a few of them sailing with you. This will not happen again because of the stress and embarrassment you put us through on this cruise. I again ask for a refund of cruise.

Very Unhappy Customer
Marilyn Bond

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Update by Marilyn Guy Bond
Nov 25, 2018 7:06 pm EST

Cruise complaint

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7:45 pm EST
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Princess Cruise Lines many problems

This is the letter I sent to Princess Cruises and they responded to me in a week with compensation that is not close to what would match our inconvenience we dealt with a complimentary 2 people dinner in restaurant on a ship when I book before November 2019 for a future cruise.

To Whom It May Concern,

This was my first cruise with Princes and I was so excited to travel on Princess. I have taken cruises on Royal Caribbean and been very happy with them, but I was told by friends and family that Princess is much better and was excited, but I was extremely disappointed. My husband, parents, in-laws and family friends went on a Caribbean Cruise from Oct 18-28 for my husband's 50th birthday. My in-laws have done 16 cruises with Princess and they admitted this was not a normal experience and they were very disappointed as well.

Here are some examples of the reason we were not satisfied with our cruise.

-The over all customer service was not even close to the exceptional customer service of Royal Caribbean. We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed. Staff seemed to be overwhelmed, running around, bumping into each other, dropping and breaking trays and plates almost every situation. Overall, most of the staff lacked good customer service skills. I have been in the customer service field for 35 years and a flight attendant for the last 24 years and I was surprised with the lack of service.

-The ship smelled like sewer most of the cruise. We informed the Guest Services and they said they had complaints and were working on it. I asked why it was happening and they said they didn't know. I checked back in again a couple of days later and they said they didn't have an answer and were still working on it. It was very disappointing to have to smell sewer throughout our whole trip. We feel like they should have taken the ship out of service and correct this instead of making us suffer through the whole trip.

-I booked our dinner at the Crown Grill online 6 months in advance online. We received a reminder on paper under our door about our dinner in The Crown Grill and had the wrong time for the reservations. I had to call and fix the problem.

-Our service in the Crown Grill was not even close to the service that was expected. When they sat us, they sat nine of us at a small round table. We asked for a bigger table and the hostess curtly stated this is only table. She then stated we could sit at a 4 and 6 table separately and we of course declined because we wanted to sit together to celebrate my husband's 50th birthday. The dinner took 3 hours. The service was extremely slow. We missed our special picture sitting that was at 9pm. The only good part of the dinner was the food.

-While in each in port, maintenance was working on the the ship hammering and using a saw from 8am until 5pm. We were not informed it was going to be going on. The noise woke us up several times, tried to take a nap and just relaxed and it was impossible. I would call Guest Services each time to ask it to stop. It would stop for a little while, but it would start back up again. It was very frustrating. Again, we feel the ship should have been taken out of service if it needed all this work because it was a huge inconvenience.

It was very frustrating and disappointing on a vacation that was supposed to be very relaxing and as Princess Cruises promise is "Come Back New". We did not come back feeling that way. I will not be choosing Princess as my cruise choice. I have shared this experience with friends.

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3:15 pm EDT

Princess Cruise Lines deceptive website information for caribbean cruise booking on princess site

Today, I noticed that our Caribbean cruise booking showed a new section in the Payments menu that we can "prepay gratuities." We fully reviewed your website description of this cruise and saw NO MENTION OF GRATUITIES BEING EXTRA.

Additionally, we NEVER ;had any webpage during the booking process alert us that our deposit was non-refundable.

Our last cruise with Princess had all gratuities included AND the deposit was refundable.

Princess has intentionally hidden this information from us as returning Princess customers when we booked our Caribbean cruise, so that we could not see anywhere that the cruse deposit was non-refundable, nor that the gratuities were not included this time around.

Sonja, in Princess Cruise's Customer Relations Department, a supposed "supervisor, " refused twice to allow me to speak to anyone else above her. She flat out refused. I asked for her employee number and her last name; she refused to give either. She simply provided her extension, as if we would ever call her or work with her again. Her phone voice and attitude was snippy, terse, and rude, and she refused to refund us.

Sonja would not take responsibility for Princess's deceptive website information for their Caribbean cruise (March 2019) and Sonja noted tersely, that it as "all in the fine print." Again, snippy, rude and not in the least bit interested in helping a returning Princess Cruise customer. She would only dump the $200 into a cruise account we had to use within the next year...would you cruise ever again with a company like this?

Sonja refused to refund the $200 and was quite happy to lose a Princess customer over it. She seemed highly empowered to make things difficult and deny a refund for a measly $200, and made it quite clear she worked for no one else who I could speak with and I could not go above her ever. I asked her if she was the CEO perhaps, as proudly proclaimed I could not go above her to speak with someone else...

We will be filing a formal complaint with our credit card company. Deceptive practices on Princess's website will not win them new customers and certainly won't retain old customers.

Signed,
Former Princess customer

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12:25 am EDT
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Princess Cruise Lines cabin problems for half of cruise

We had a 15 day cruise 7/18/2018 to 8/02/2018 and had a mini suite, we had been looking forward to this cruise for over a year, after we were bought out on another cruise Princess had overbooked. Now get this, we are in a mini Suite with sewer gas for 7 out of the 15 days cruising and Princess said all they could do is offer us $75 each and a specialty dinner. That is it for 7 days putting up with this smell when this was to be a cruise we had dreamed of and to make matters worse it was a cruise for our 25th wedding anniversary. I assumed from what I was told a major upgrade on the next cruise was the norm but I guess not anymore. We already cancelled 2 and we have 2 more cruises booked now but we are looking at other lines other than Princess or Carnival ships. and hope to find another cruise line before final payment on both cruises. Very sad when we were 2 cruises away from Elite but life goes on and if that is what they think is fair C'est la vie!

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1:51 pm EDT

Princess Cruise Lines flex air

Please be advised this is the second letter I received a email stating someone from customer relations would contact me but they are a little behind, I wrote on 8/27/2018
and heard they are busy. No one has contacted me concerning my complaint
I was on the alaska cruise and would like to speak to someone. you can contact me
at [protected] Elena Bell
my email is [protected]@comcast.net

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12:51 pm EDT

Princess Cruise Lines jewelry scam

This cruise is allowing jewelry sellers to advertise on board to sell jewelry. They sold my mom(81 yr old) 65k worth of jewelry( 32k engagement ring). When I called the jewelry company by the name of Diamonds International they refused to take the items back. They stated that she signed the contract so they cant do anything for her. This is a complete scam. They had so called Miss Texas advertising for them. Took her to a Juneau port and drove her to the jewelry store. They then gave her alcohol( two glasses) on and empty stomach. There were two reps, one on each side pushing her to buy the jewelry. They whole situation and the way they go about it is very shady. BE WARNED!

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3:41 am EDT

Princess Cruise Lines concern regarding work

Good morning team,

i am a staff member from the revenue department with a concern more of a burden,
The top management fron the ship ( Diamond Princess) is forcing us to the the extra job all most every single day. adding to our regular job we have trainings meetings which are mandatory then drills.
We understand that extra duties are needed for some surprise situations but every single day to call us for some or the other side duty which is quite annoying now. For example some times they call us to do side duty from 6:30 am to help with passport duty, gangway duty . As revenue department some time we finish work 11pm as shopies and casino department finishes 1 am if lucky or may be later, but thats fine because thats why i was hired for, to work in that department and even if i did some extra hours its fine i may make some extar sales which Indeed will add to my commission or as casino department i make extra tips. But then early in the morning they call us for side duties which leaves us very little time to rest and also we cannot actually concentrate on our main job which is actually paying my salary. some times this side duties lasts for up to 4 to 5 hours with any breaks.
as Jan Swartz said in a recent video msg that we shold take pride in what we do, but how can we be proud of when the ship management overloads us with so much extra work. we have put forward to our manager s with this concern and when our managers goes and shares this concerns with the ship executive management, they reply saying" iits your job just do it "but its not fair for everyone to be forced for so much extra unpaid work.

i would like to offer a suggestion to increase the number of volunteers for these side duties is to pay extra hours worked, may be you get some people who really need the money and have time to spare. but us i wouldn't do it even it paid $5 an hour because i like my off time to rest and get ready for the next day.

i wanted this mail to be anonymous. so please dont try to find out who wrote this, instead Can you please look into it and find a permanent solution which not includes the us not doing the side duty .

Hope to see a change
your sincerely
Consumate Host
Princess cruises crew.

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7:26 pm EDT

Princess Cruise Lines cruise tour hd5dhl alaska june / july 2018 very poor for elderly seniors.

I have written concerning this, but have not received an answer. We are in late seventies and Princess assigned ship cabin that had bunk beds, forcing us to wrench our backs trying to get in and out of the bed, trying to avoid the bunk beds and banging our heads.

Then the air connections returning were very bad for our age. One was 15 hours in airport before flight and the other was in Detroit trying to get from Terminal A to other end of Terminal C in 1/2 hour. Made it running up and down escalators and on people movers and trams. Princess did replace a suitcase that arrived broken at wilderness lodge (of course did not compare to mine.)

Only justifiable resolution is refund.

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Kenneth Yancey
, US
Apr 23, 2019 9:07 pm EDT

The same thing happened to my wife and I. I complained to passenger services, they called the next day saying they had another room if we would care to look at it after dinner. I told Mario I would. When we got to passenger services and asked for Mario, they said he was there. A young woman went to inform him, he didn't come out. Instead, he passed us of to the young woman. She took us to a room, it was occupied. She had us wait in the hall while she returned to passenger services. After a time, she returned, showed us to another cabin, the door couldn't close. She told us to go wait in our cabin, with those horrible bunk beds, and she would call. Mario did not call, and I didn't call him. This was the fourteenth cruise we've been on with princess. This is the first time we've been treated to such unprofessional conduct.
This cruise started out on a bad footing. The transportation to the pier, provided by princess, was not a bus, but a nine passenger van, which was operated by inept people who were also rude, and the van smelled. They wanted you to get into the van without your carry on, and trust that they would load everything. I said I have to see my carryon loaded, because it contained my meds, and money. The driver became surly. I was going on vacation and made the decision not to take his attitude as an invitation to show him what real attitude is.
The food in the dining room was so so at best. A couple of nights I ate in the food court. In the food court, they had food tongs, which were not good at gripping food. I cannot tell you how much food was wasted as a result of those things. I thought the horizon court food was good.
Princess wants you to pay for wi fi. If McDonalds and Starbucks can give it to you free, I think princess should also.
Each year princess does things that do more to increase their bottom line and a little less to increase you joy to be cruising.

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11:42 am EDT
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Princess Cruise Lines personnel in the cruise to alaska booking number hdgx8c almost kills my daughter

During this cruise to Alaska your personnel almost killed my daughter with severe dairy allergy TWICE.

First time, on the first lunch at the cruise on June 24th at the Donatello.in spite of all our warnings, and previous conversations with Mr. Beppe, Maitre d', she ended up in the medical centre with severe anaphylaxis that required three shots of Adrenaline. Both the nurse Pey and the doctor Cesmee can testify about it. We spent the afternoon at the medical center worried about our daughter's life instead of enjoying the Hubbard glacier.

Apparently, as Mr. Nando the Food and Beverages Manager told us, the waiter gave her gluten free food instead of dairy free food.

The second time, occurred when you wanted to compensate us for this enormous disaster with a dinner at the Sabatini on June 28th. Again she ended up in the medical center. There were traces of dairy in the chocolate of the desert.

As you can understand, this is, by no means, my idea of a vacation, specially when you assured me, while booking the cruise, that you could handle my daugther's allergy. And we informed you in advance, both on the phone and in writting, (I have the mails with me) and also when we set foot on the ship.

And specially when, after the first incident, we wanted to leave the ship and MR Nicolás, Customer Service Manager,  asked me to stay and personally guaranteed me the safety of my daughter.

Therefore, I expect your company to compensate me for this awful "vacation" by refunding me the full amount of the cruise.

I will also inform my local BBB and the Consumers Protection offices.

Your personnel needs extra training dealing with food allergies. I seriously warn you that you may end up killing somebody one day.

We will be expecting your call and your answer.
Have a good day,

Antonio López Suanzes y Marta González Adalid Cabezas

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10:20 am EDT

Princess Cruise Lines princess cruise lines including lodges

1.Coral ship decor was so outdated it was 70s
2. Food on main dining was unnacceptable. Poor quality meat cuts and preparation.
3. Staff at front desk unfriendly/ inflexible
4. Accommodations at McKinley and Denali Lodges were shockingly bad. Reasons below
- carpets badly soiled
- furniture soiled, worn, outdated
- mildew all around tub
- water damage on sink backsplash
-view from front door was maintenance shed and stack of tires
- smoke detector dangling from ceiling
- walls paper thin, could hear guest talking on both sides and below at normal volume for conversation

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Princess Cruise Lines In-depth Review

Overview: Princess Cruise Lines is a renowned cruise company with a rich history in the industry. Offering a wide range of services and amenities, Princess Cruise Lines ensures a memorable and luxurious experience for its passengers.

Destinations: Princess Cruise Lines takes you to some of the most breathtaking destinations around the world. From the Caribbean to Alaska and Europe, their itineraries cater to diverse preferences. Popular ports of call and well-curated cruise options make every journey unforgettable.

Fleet and Ships: With a sizable fleet, Princess Cruise Lines offers a variety of ship types to suit different needs. Each ship boasts impressive features and amenities, ensuring a comfortable and enjoyable voyage. Notable ships like the Royal Princess and Regal Princess offer unique offerings that set them apart.

Onboard Experience: Princess Cruise Lines provides a range of accommodation options, from cozy cabins to luxurious suites, all equipped with top-notch amenities. The dining options onboard are exceptional, with high-quality food that caters to various tastes. Entertainment and activities, spa and wellness facilities, and family-friendly amenities make for an unforgettable onboard experience.

Customer Service: Princess Cruise Lines prides itself on its responsive and helpful customer service representatives. The booking and reservation process is seamless, and the onboard staff is known for their friendliness and professionalism. Customer complaints and issues are handled efficiently, ensuring passenger satisfaction.

Value for Money: Princess Cruise Lines offers competitive pricing and excellent value for money. The price of their cruises includes a wide range of amenities and services, ensuring a hassle-free experience. It's important to consider additional costs and fees, but Princess Cruise Lines stands out in terms of affordability compared to its competitors.

Safety and Security: Princess Cruise Lines prioritizes the safety and security of its passengers. Stringent safety measures and protocols are implemented, along with comprehensive emergency preparedness and response procedures. The company adheres to industry regulations and standards, ensuring a secure voyage for all.

Reviews and Reputation: Customer reviews and ratings speak highly of Princess Cruise Lines. Previous customers have had exceptional experiences, praising the company for its top-notch service. Princess Cruise Lines has built a strong reputation in the industry and has received numerous awards and recognition for its excellence.

Sustainability and Environmental Initiatives: Princess Cruise Lines is committed to sustainability and implements various environmental practices and initiatives. The company actively partners with conservation organizations and programs, contributing to the preservation of the environment.

Accessibility and Inclusivity: Princess Cruise Lines ensures accommodations for passengers with disabilities or special needs, making their voyages comfortable and accessible. The company also promotes inclusivity initiatives, catering to diverse groups of passengers. Facilities and services onboard are designed to be accessible to all.

Loyalty Programs and Benefits: Princess Cruise Lines offers loyalty programs that reward frequent cruisers. With perks and rewards, loyal customers can enjoy exclusive benefits. Earning and redeeming loyalty points is made easy, enhancing the overall cruise experience.

Conclusion: Princess Cruise Lines is a top choice for travelers seeking a luxurious and unforgettable cruise experience. With exceptional customer service, diverse destinations, and a commitment to sustainability, Princess Cruise Lines caters to a wide range of preferences. Whether you're a frequent cruiser or a first-time traveler, Princess Cruise Lines is sure to exceed your expectations.

Recommendations: For those seeking a family-friendly cruise, Princess Cruise Lines offers an array of amenities and programs that cater to all ages. If you're a nature enthusiast, consider exploring their Alaska itineraries for a breathtaking experience. For a truly luxurious voyage, the Royal Princess and Regal Princess are highly recommended.

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Contact Princess Cruise Lines customer service

Phone numbers

1800 103 0306 1800 806 656 More phone numbers

Website

www.princess.com

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