The complaint has been investigated and
resolved to the customer's satisfactionResolved Prime Properties — Horrible leasing business
resolved to the customer's satisfaction
This has to be the worst leasing company known to mankind. I knew we were in for a future filled with complete hatred and disappointment the first time we visited there office to fill out an application. We had to physically go to the office being that NONE of our phone calls to the representatives on the leasing signs were answered not to mention the messages we left them. If it hadn't been for the desperate need of a house while moving in from out-of-state, we would have NEVER has pursued this company. Once we filled out the application, we were told that we’d been assigned our very own “property management representative” and that he would be who we’d deal with from that point on. We sat and waited on him for over an hour that day and finally a lady came in to inform us that he was quote “too busy” to come meet us and discuss the new property and its logistics. She then began to run through all of it herself (although unqualified to do so) all the while managing to suck the very life out of us. She had zero personality and we truly believe that smiling would have obviously been against her “religion”. Eventually we moved in and found out the hard way that we literally could do NOTHING right. We are adamant about paying our rent on time and keeping the house in great condition. So much that we received a gift certificate from the “owner” (not Prime Properties) of the house for Christmas stating that he greatly appreciated our cleanliness and prompt payments. However, this would never suffice Prime Properties. No matter what you do and how well you do it, they find a way to harass you and get extra money out of you. The rent is due on the first (ZERO grace period) and the first happened to fall on a Sunday one month so we took it to them on the 2nd and they charged us late fees. We were livid. This was coming from a couple who never missed a payment and was never late yet they pressed these fees upon us. We argued the fact that is was on a Sunday but they could care less. Also, they come every so often to check the a/c filter and if you haven’t changed it yourself, they will not only bill you for the filter but also the time and effort it took them to come to your house (even though they have to make the trip anyway to “check” the filter. We changed it ourselves one month and they claimed that since we didn’t let them know that ahead of time that they have to charge us for both the filter and their time and effort. Nowhere in the contract does it state that we have to make them aware that we changed it first. We began changing the filter ourselves and taking a picture of the expiration date on it and sending it to them. This way they cannot charge for the filter nor the technician to come out to service it. This little idea has blown their mind, but trust me they find other ways to charge you unnecessary fees. With the current drought we’re having and the town limiting our water use, a couple of the bushes have begin to dry up and look brittle. We received a letter stating that they were going to charge us not only for the “dry/brittle” bushes but the three weeds that we had sitting next to the house. I’m not exaggerating this. My husband loves to do yard work and never allows weeds next to his flower beds, trees etc. These three weeds grew (like weeds do) spontaneously on the side of the house and before we even noticed them, we were receiving a notice that we were being “fined” for them. We found it hilarious considering the way the market is today and you have someone such as us paying the rent like clockwork and keeping the property in impeccable condition yet you continue to “push” us and threaten us constantly. We have recently decided to move away just simply to get away from these people and their horrible business. Not real smart on their part with the economy the way it is. I can almost guarantee you that they’re not going to find tenants (in that area) that are as devoted as we are to the property and the rent.