Priceline.com
reviews and complaints

My friend and I had reservations at this hotel. We booked because of the pictures posted on Priceline website.

The hotel was nothing as shown. It is behind a truck stop! The rooms are so old they look dirty.

We did not feel safe at all . We of course can not get our money back.

We paid for this stay two rooms tow days plus had to pay for another hotel two rooms tow days.

No one seems to care

Booked a hotel room on priceline final price given was 27.35 then later two email receipts. One from priceline. One from agoda. I had no idea it would go through dishonest agoda. Anyway both receipts show a higher priced billed to my card that the price displayed, yes including taxes, upon payment. Worse I reached out via an app to priceline and only got a bot reply with a landlines number to call. It's insane. I have no idea what country that number us so I used agoda app and it has no record of my booking. However I also have an a

goda receipt. Very tricky way to increase final prices and avoid being contacted. I have screen shots but will share after a reply I don't want to risk my personal info being posted online

Be aware that priceline is not assisting travelers to Maui impacted by the tragic fires either by offering cancellation waivers and refunds. I contacted Priceline to discuss my situation on two separate occasions. They refused to waive my rental car cancellation fee when my cruiseline was forced to cancel the Maui port of call due to governmental travel restrictions while resources tend to rescue and recovery efforts after the fires.

Travelers be wary. In a time where communities and other travel providers are rallying to support those impacted by the tragedy, Priceline is all about penalizing their customers so they can make a few bucks. Book directly with the carriers and avoid Priceline at all costs.

My rental car company indicated that they could not help me because Priceline was in control of the booking and they REFUSED to cancel the reservation without their normal cancellation fees.

I want a refund for the amount I had to pay for all inclusive at my past stay when I booked it the site said all inclusive. I have talked to many reps no one ever calls back and customer service has been extremely poor stating that the site doesnt say all inclusive on it but in fact I have two screenshots from when I booked that it was labeled as all inclusive. Since then the site has changed and doesnt say all inclusive. This was false advertisement and I want to be reimbersed the 400 usd I had to pay to make it all inclusive. This is not my fault and obviously an error on your site. All reps say that they try to contact the resort and they cant get ahold of anyone but as soon as I hang up I call and someone answers everytime. I am extremely unhappy and I will continue to email call until there is a resolution besides telling me the site says not all inclusive. My screen shots say all inclusive 3 times on it and the book now button said breakfest lunch dinner and drinks included. My check in date was 8-5-23 to 8-7-23 at the mystique royalton resort in st lucia with a trip number of [protected]

I also have a ticket number of [protected]. I would appreciate if someone can actually call me back and help me out as this has been a horrible first time using priceline. My name is dave evers and my phone number is [protected]. My email is [protected]@gmail.com

I booked a flight and car rental through Priceline to travel from Hartford, CT to Tampa, FL on Sunday April 17 arriving at 12:22 am. My booking included a one-week rental of an SUV from Fox Rent-A-Car at the airport. My plane arrived in Tampa on time, but the Fox Rent-A-Car rental desk had already closed by midnight 12:00 AM. There were two other couples there, at least one (maybe both) were Priceline customers that also had pick-up times close to midnight when Fox was closed. One couple who had called Fox was told they close around midnight and the problem is with Priceline having made the booking. (I called Fox later and was told the same – it was Priceline’s error.) I called Priceline while in the airport garage and (after waiting a long time on the phone of course) was told they would only refund the amount paid but wouldn’t help me get another car – that was my problem, and that if there were no cars available, I would just have stay in the airport until 5 am when Fox would reopen.

Fortunately, I was able to book a car from Enterprise – the only agency still open. I was lucky as it was the last car they had, but it did cost $307 more than what was agreed to by Priceline (and just a sedan - not an SUV). After many subsequent calls and efforts in which Priceline tried to avoid my claim for the added cost, Priceline agreed they were liable for the additional cost, but I had to send a copy of the car rental receipt by email (they claim to have no mailing address). They know many people don’t have a scanner and will give up. They also don’t tell you they have set a 2MB limit on their incoming email, which of course caused my email to be rejected (as they intend). No notice is sent from their email and so months went by before I noticed. This was just the beginning of the run-around that lasted over a year – with multiple emails and phone calls (hours on hold) – with no responses or false responses that they were still “looking into it” every time I called. Most people give up after a year of their orchestrated runaround and lies, which is what they hope for, but I didn’t. One year later, they tell me for the first time, that my original receipt for the Enterprise rental sent to them a year ago was insufficient – even though they also had a copy of my credit card statement showing the amount I paid, and even after admitting in an earlier email that they had contacted Enterprise and “confirmed the details of my reservation.” Unbelievable nonsense! I think this was their last flimsy and dishonest tactic to avoid my claim. Surprisingly, even though it was a year later, I was able to get Fox to send me a final paid invoice and so I sent it to Priceline (and make it under 2MB). What would they say now – it was the end of the line for them – I had not given up! This is when they just stop responding, of course. I got no response to the invoice email or a follow-up. The last email from Priceline reads: “We have reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. Although we empathize with your situation, we are unable to assist you further in this matter.” Their file is closed. I wish someone would start a class -action for their unfair and deceptive business practices in avoiding payment of legitimate claims.

I had a flight and with rental car purchase on June 5th for my Trip to Tampa on Tues Jun. 13th through Sun. June 17th. The algorithm selected Car Routes Rentals for my car request and selected the option Pay Now/ Save $2 for 4 days. I made my purchase and my reservation was booked. Once I arrived in Tampa on Jun. 13th, I was told that Car Routes Rentals was off-site of the Tampa Airport. I took their provided shuttle to the location. When I arrived which was around 10pm, the clerk checked my itinerary and asked to see my personal car insurance policy, since most time I use it when I rent vehicles. However, upon them checking, it was discovered that the collision coverage wasn't on my policy only Liability. I informed them that was a mistake that just happen when my Progressive policy was renewed and I'll contact them first thing in morning to fix it. The clerk told me that I either add their collision for $47/a day or I couldn't have a car. Even after I paid for it in advance. I told him that's almost $200 is outrageous, plus I need to have an extra day added that was missing. I asked if my itinerary could be adjusted for the next day morning, so I'll have time to call Progessive and have them correct my car insurance policy and have Sunday added. I told was told no! If I came back in the morning, I would have to pay extra for a different car if my requested one wasn't available. After all the frustration, I ordered an uber to take me to my hotel and deal with it all in the morning.

The next day, I called my insurance and had them add collison back to my policy, but was told that it would take 24hrs to show. I call Car Routes to info them that my policy was corrected and provided them with the reference number. I was told that wasn't good enough to get my car rental! That when I called priceline customer service to inform them on what I've been experiencing with their car rental vendor. The agent told me that there was nothing they could do against their vendors and hung up. I call back, same treatment. I was very dissapointed! I took another uber back to Car Routes Rentals. I was told that my itinerary for the previous day couldn't be found in their system. Nobody could explain how that happened. Just look at me with a blank face. I could believe it and asked for a refund. I was told it was nonrefundable and I'll have to dispute it with my credit card company, which was Barclay Priceline Visa (I'm a new Customer smh) and Priceline. I still needed a car rental for my vacation,(I already took 2 ubers as is) so I made a new reservation for Wed. thru Sun. and paid for Priceline Collision for $13/day. The new reservation cost double amount of the original one.

I filed a dispute for the charges with Priceline Visa Customer Service, however thier agents were not any better than Priceline customer service and I'm a Gold Tier customer with their credit card. It was the same temperment by same people that probably works in the same building! After three days, my car rental dispute was denied by mail. A package was sent to my home from Priceline Visa with a copy of my itinerary and a denied letter for reason of it being non-refundable, which I wasn't aware of during purchase because it only showed at the very bottom of the itinerary in small font. I then learned that Priceline owns Car Routes Rentals in Tampa, FL.! I called Priceline Customer Service about the conflict of interest and to dispute it with them. The agent saw the 2nd Car Routes Rental reservation that was made with my debit card and the old one that somehow "Disappeared" at Car Routes. Within a few days of my dispute with Priceline, the orginal reservation was canceled. The agent said it was refunded and should show on my Priceline Credit Card within a few business days.

Three week passed and the credit still didn't show! Priceline Visa said the charge was nonrefundable, even if I didn't receive rental car. I said impossible, Priceline canceled it and refunded it! In my frustration, I called Priceline and merged the phone call so both parties could speak to each other and resolve the conflict. I spoke with Priceline agent Niev. She talked with Priceline Visa Card Dispute Agent Alex abd confimed the cancelation and refund. Then her story abruptly change to saying the car rental couldn't be refunded once Alex pressed the issue of Nonrefundable as he proceeded to correct her. She said your right and asked for us to hold. I did, Alex Hungup! When she return 4 minutes later, she upon futher investigation, the reservation was Nonrefundable. I asked to speak with her supervisor immediately because lies were being told. That was a mistake! Niev supervisor refuse to answer my question of "How could Priceline not refund a canceled reservation"? I asked him several times. The supervisor refuse to answer my question, which was now meaning fraud and theft of services. He kept talking around my question and speaking over me. Finally he said thanks for calling Priceline and Hungup as I was telling him not to. This all happened today!

I was so upset for having my entire morning wasting with these incompetent, lazy, rude, professional liars that represent Priceline as a whole. I never had to go through such blantant manipulation and foul manner from service provider and shame on Priceline for deceiving their customers out of money and protected courtesy. I will esculate this futher because if thisbhappen this easily and callously to me, I know there's many other victims.

Thank you reading, I had to explain this ridiculous corruption in its entirety to get the full scalel, so no one else will become a victim of these scams.

I book a double bed at the Los Angeles LAX INN/Suite/ CA in July 27-31 of July.

A few hours later I call Priceline and ask them to cancel July 27 only and the Hotel agree to cancel one day. When we get to the Hotel on July 28th the Hotel said we did not have any reservation. We had to find another Hotel to stay that night and pay more money . We had to use two Hotel one for the 28th and another for 29th to the 31th due to availability. We are asking price line to refund all our money, and it has been three weeks now and we still don't have an answer from Priceline.

Thank you

Marie Ettinoffe

[protected]

[protected]@yahoo.com

I was to rent a car from easirent a priceline partner on 7/12 they did oto show up to get me at the airport or several other families. Resulting in having to get a second rental which was the only car the new company had left last minute I was told I would get a refund of the original amount which on 8/4 I did. But I was also told that I would be reimbursed for the difference in the other rental which one month later I have not. I was told today 8/7 because it was not the same type of car I got it was not being reimbeursed. I could not get the same type I took what was left as it was late in the day and I had waited over an hour in 100plus heat for a car rental place that never showed up

WE check in on WEDS Aug 2 2023 at the Motel 6 in Kansas City Missouri I made reservations on my Priceline Account at [protected]@yahoo.com I am a vip blue and I always try to book thru your sight ! This trip was the worst trip I have ever been on, From the airline tickets with American Airlines which I also book with you to the one last hotel Motel 6 other reservations with other Hotels were fine. I have take many pictures of this motel and have all documents for my 18 hour plane delay into Missouri as well as the trip out of Missouri and texas to home...I am disabled so I had to be taken every where by wheelchair! The Motel6 idea of a handicap bathroom was a nightmare there was mold and broken items like the sink and only 2 small towels no blankets and only 2 pillows for the bed which look like a roll away bed on a metal frame. My friend and I were stranded for 2 days because we had no car . We call a uber friend Shirley on thurs Aug 3 to pick us up and she said this was the worst place to have ended up at which we already knew by this point. She had told us this place just opened back up after a Bed Bug infestation and now all my stufff is out in my garage back home Wisconsin because I dont want to take the chance on the bugs in my home! I would like to be contacted asap at [protected] Dana Stanaszak thank you Aug 5th 2023

I was looking for a hotel with airport shuttle service since my son would not have a rental car. Priceline site stated the hotel, Grand Hotel Orlando at Universal Blvd had free airport shuttle service. The day before he traveled, my son called to find out how to get the shuttle to the airport. Hotel stated they do not have airport shuttle only shuttle service to Disney. He asked them to cancel. He was told he had to cancel on Priceline. Since I made the reservation, he asked me to call. I first called Priceline and was disconnected several times while being placed on hold. I was off and on with Priceline for over 4 hours. They stated their 3rd party was not answer them about cancellation and refund. I have emails, screenshots, etc. of Priceline saying they would cancel but waiting for 3rd party. I did not get my refund because they said the room was a "no show". How can that be when we tried cancelling before my son even traveled. I have screenshots of Priceline stating they were canceling on 7/15. Hotel was reserved for 7/16. I called the hotel to let them know of issue. However, the person I spoke with was very rude and said she would cancel. She said it was not the hotel's issue and I needed to contact Priceline. I told her I did but she was adamant it was a Priceline issue, and they did not have airport shuttles. I called Priceline again with the information the hotel worker stated. I was then told Priceline had cancelled but waiting on 3rd party for refund and Priceline would get back with me. I only received 3 emails after the fact I had to keep calling asking for status. The last email stated I was denied due to no show. I tried to upload the emails and screenshots but not the right format.

I used Priceline to reserve and schedule a rental car a NuCar. When I arrived there were no cars available. The NuCar response was to call Priceline. I know this is primary an issue with NuCar not Priceline but they are your "partners". I called Priceline and took more than 30 minutes to "connect" with someone, I escalated to a supervisor will no help to move or set a new reservation for me. Basically told "your on your own" to fix and resolve.

I booked two 4 day stays 1st stay we had to leave early in thee week 1st stay had 1 day left so when I got back home I called and cancled the rest of the 1st stay than we left for the second stay and found out it was canceled also called priceline the said they would review than I received an email saying it was canceled on line I never was online with any cancelations I called in on July 25th for the last day of the 1st 4 day stay trip # [protected] someone fd up and is lying about it and I am out 800

I booked a flight on 7/11/2023, Miami to Doha Qatar from July 20 returning July 29. The time to cancel was 24 hours the reservation. I called on 7/12/2023 to cancel online reservation and their page only cancelled the departing flight with no option to cancel returning flight by Priceline statement. I was charged $1,000.00 and no refund per their policy, the returning airline "Finnair" said any cancellation or refund has to be dealt with Priceline as an agency doing the booking. I have been calling to make a the returning flight reschedule and now they are telling me it has to be from same airline Finnair. When I look online the flights through airline Finnair was available, then called Priceline and they kept telling me there are no flights and I cannot change airline. They do not care for customer assistance in reaching a solution and only say sorry. I need to get my money or flight because they do not want to assist. Customer service is poor quality as no type of care for customer in a need to resolve the situation. today 7/28/2023 I have called many times Priceline to find a solution and no one helps but comments sorry the policy do not protect consumers.

I called several times to Priceline about a trip for Dominique smith traveling on Bahamas air 7/11/2023 returning 7/19/2023 supervisor advise me that she already issued a refund however nothing was done I reached out to my bank and did a dispute called the bank and was advise that merchant (Priceline) is not responding to their email for releasing the money back this is by far the worst experience I have ever had as long as I have been booking through you guys ..it’s a run around with you guys my email is sharica2.[protected]@gmail.com phone number [protected]

5/24/23 We had travel delays to Cabo due to air traffic control. We ended up at our final destination a day later. Priceline would not change our hotel reservation & if we didn't show one the first day they canceled our reservation. Therefor we had to book another hotel. I am seeking reimbursement for the hotel that they wouldn't change due to air traffic travel delays.

I prepaid a refundable rate for July 14 through July 19th with Priceline. When we arrived we were disappointed, the hotel was disgusting, they had smudges on the elevator doors and above the number panel. When we got into the room my skin crawled, I couldn’t stay with my shoes. What did it for us the next day was a roach in the bathroom. We quickly checked out around 10. Then checked in the Hilton for the remaining of my stay. When I contacted price line about the issue they gave me the run around. They said they’ve been contacting the hotel but they haven’t gotten any response. When I tried contacting the same number they had a non working number. Lastly Priceline wants to keep the money, not the hotel. Because the Indian lady at the front wish me luck in getting my money back from Priceline and she ensured us that it doesn’t have to do with them it has to do with price line. Price line is saying they can’t give me my money back because the hotel has a non refundable policy. I tried to resolve it numerous of times since the incident

I booked a hotel reservation for 10 days through Priceline's 3rd party affiliate, Hotel beds. When booking through the website, false information/advertising was presented. I THOUGHT and was under the impression I had booked a room for 151sq.ft. The pictures, room description etc. mathced the room that was 151sq.ft. When I got my confirmation email, the resevration shows small double room. I did not know that this was NOT the room I THOUGHT i booked. Needless to say, i did not realize until i checked in at the hotel. When I called Priceline to complain about this, nothing was done and nothing would be done. This 3rd party is MISLEADING and tricking people when booking. Catfishing SCAM FOR SURE. I would also like to state that we were charged hotel taxes upon booking, and then again upon check-in. I filed the complaint on June 10th and did not receive my refund for these taxes until July 17th. TERRIBLE. NEVER AGAIN PRICELINE BOOKINGS FOR ANYTHING! If Hotel Beds (3rd party partner) would not do anything, Priceline should, as i booked through Priceline and not Hotel beds.

Priceline

D-[protected]

Priceline is running a scam by using deceitful practices.

On Friday, 6/9/2023, around 4 pm, I used Priceline to book a last minute room in CASPER, Wyoming for that same night of 6/9/23.

Instead of informing me that there were NO rooms and giving me an option, I was redirected to the same hotel in another town 60 miles away - DOUGLAS - without INFORMING or ASKING me! Why would I add two hours to an already long 18 hour trip? They made it look seamless as if I had a room where I requested!

Once the room was booked and I received the Priceline email at 4:07 pm in the WRONG town, I realized what they did.

I immediately tried to get hold of Priceline. It’s impossible! No phone contact, only messaging for three hours (4 pm - 7 pm) and being ghosted repeatedly (3 times)!

I immediately called the DOUGLAS hotel at 4:30 pm and explained what Priceline did. She canceled the booking and said I wouldn’t be charged by them.

I called the DOUGLAS hotel once more at 7 pm after the third ghosting by Priceline and was told the same thing - it was canceled and no charge.

Priceline says that they follow the hotels policy and the hotel did not charge. So Priceline is cheating me!

I spent hours with Priceline messaging (4 pm to 7 pm) and was ghosted three times.

See attached screen prints with Pamela Rose and Gretchen who said, “she will contact the hotel and ask for an exception”. Then she ghosted me too.

Well, Gretchen, the hotel verified twice that they canceled and didn’t charge for Priceline’s mistake, yet you lie and pretend it’s on the hotel policy for you to cheat customers!

I then used Hotels.com and was able to book a hotel in CASPER (same night, same town Priceline was supposed to book). The charge is shown below the Priceline charge on my statement.

The hotel in Douglas booked through the Priceline scam was never used, was canceled 30 minutes after booking through the hotel and verified no charge by the hotel.

On July 12, 2023, I booked a hotel Reservation on Priceline for what was listed as the Commerce Hotel Casino 6121 East Telegraph Road, Commerce, CA for August 7-12 2023. It is special trip I'm gifting my teen daughter to interview/tour at several California colleges and explore (she's never been to CA), and we are traveling all of the way from Florida. Priceline used the photos for the Commerce Hotel Casino as well as their name, so it was very specific and there was no mistake on my end. So prior to booking through Priceline, I did a lot of research on this place before booking, including read various positive reviews about the Commerce Hotel Casino, so I finally submitted payment of $655.80 of the "Fully Refundable" hotel selection

However to my horror, the email confirmation that Priceline sent me was to a Travelodge!

I immediately called Priceline's customer service and spoke to the first tier representative, who acknowledge the contract mistake and offered me a refund. I told her that instead of a refund that I prefer that they honor the Commerce Casino Hotel, so she escalated me to the next tier of customer service. The second representative also acknowledged the contract mistake and told me to wait 3 to 5 days for Priceline to resolve the issue and he also apologized, and the escalated my reservation

On July 15, 2023 at 11:46pm Eastern time, I received an email from Priceline (Kristine Jay J.) stating that they would not refund me and that this was non-negotiable.

I was patient for 4 days waiting for Priceline to fix this this, and they ultimately refused. That Travelodge looks like a run-down motel, has minimal accommodations/amenities with horrible security, having direct outside access to the elements and possible criminal activity (being an outside establishment with no inside hallways). I do not feel safe at Travelodge and we will absolutely not be staying there. They cannot treat customers like this, and I am so disappointed in how this was handled.