The complaint has been investigated and
resolved to the customer's satisfaction
price-beat promisewould not honour price promiss


Below is a copy of west easts travel price promiss,

To prove our commitment towards our low prices, we constantly check our prices against our competitors and with our price-beat promise, should you find the exact same flight anywhere else at a lower price, we will not match the price, we’ll simply beat it.
I found a better price with travelbag, below is there condition for this offer.
Terms & Conditions

1. The offer applies to the current price of the exact same flights offered by a high street travel agent, website or call centre.

2. The offer is subject to the written confirmation of the other travel agent's quote. You will be required to fax or email a written quote from the other travel agent on their headed paper/email to [protected] or [protected] with the following information:

· name of travel agent

· specific flight details

· dates of travel

· the number of people travelling (clearly stating adults, children and infants)
· price details
· any conditions applicable to the travel agent's quote

3. WestEast Travel reserves the right to contact the travel agent providing the quote to verify the information and will aim to contact you within the same day.

4. WestEast Travel reserves the right to withdraw this offer at any time.

line 4 To withdraw this offer at any time, yes when some comes up with a better offer

If you read this you have to actually have to book the better price before you get confirmation, i wrote to them several times attaching an emal from travelbag stating the booking and the price, below is the reply from west east travel.

Dear Mr Stuart,
Many thanks for your email, and for contacting us. Unfortunately, there isn’t a promotion with EVA Air at the moment for Nov, which I believe is a misquote from Travelbag. I am afraid I will not be able to offer a price beat on this occasion, and hope that Travelbag will honour this price for you.
I hope the above information is helpful. Please contact us again if you have any further enquiries.
Kind regards,
Minh Nguyen
West London Office
295 King Street, London, W6 9NH
t: [protected]
f: [protected]
e: [protected]
I have now booked with travel bag at£100 cheaper, please avoid west east travel as its worth looking around.
ian stuart

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.