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Pretty Little Thing
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Pretty Little Thing
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1.3 53 Reviews

Pretty Little Thing Complaints Summary

1 Resolved
39 Unresolved
Our verdict: If considering services from Pretty Little Thing with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pretty Little Thing reviews & complaints 53

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Newest Pretty Little Thing reviews & complaints

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K
12:36 pm EDT

Pretty Little Thing PLT refund

I want to speak to your manager the assistance is an absolute disgrace. I was speaking to heather the last two days about this issue and was guaranteed id be refunded and I still haven’t. I’m getting onto trust pilot and social media and ever other review platform I’m sick of this. This is the second time now this problem has happened to me in the space of two months. I want to speak to a manager

Desired outcome: I want a refund asap and I want a discount code for the Inconvenience of this happening to me now for the 2nd time in two months.

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E
2:57 pm EDT

Pretty Little Thing Pretty little thing

I have placed an order from plt for the sum of £311, item showing as delivered and picture of it inside a cupboard which everyone has access to . I have contacted plt who said they would refund me and are now saying the refund has been refused and passed over to fraud team and they can’t tell me anymore ! Surely this is a joke ! How can clothes worth this much value be left in a cupboard also may I add I specified on my delivery to NOT leave outside and only leave with somebody ! As I know things can be stolen and it’s often people have parcels stolen from there ! So how am I now out of pocket and refused a refund after I was told they refund will be processed ! Pretty little thing you are an absolute joke and get off on ripping people off in the middle of a cost of living crisis ! You should be ashamed of yourself and everything you stand for !

Desired outcome: I want my money back

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A
5:59 pm EDT

Pretty Little Thing Advert

The Advert featuring the black woman in a black dress that is barely covering her is oversexual and completely offensive. It sexualises black women and is offensive to most people of a faith or religion, and to Black or BAME people. It is exploitative and contradicts the message of Black History Month, which is intended to celebrate and uphold the contribution of people of colour to the West. This advert advertises a black woman who is practically unclothed and hardly shows respect to her, nor does it uphold the dignity of BAME people. Please end end this advertising compaign.

Desired outcome: Remove the sexist advert

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J
5:21 pm EDT

Pretty Little Thing Missing part of my order

Good afternoon,

I received a delivery yesterday for an order i placed and two of the items are missing, although on the app it states they where delivered, they where not.

I am disappointed, this is the 2nd time I have had an issue with my delivery from Pretty Little Things. The last time they sent the package back before I even received the items.

This time I am missing a pair of pants and an entire jumper. I am really disappointed.

Desired outcome: I would like to receive the items i ordered and paid for. Also could someone email me with an update soon. I really want my stuff, I have added the product code for the missing items.CNB0069/1929/587CNA5185/1912/587

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N
9:52 am EDT

Pretty Little Thing Dress/package shows deliver but was not!

I order a dress which shows it was deliver but not to my address, i've checked my security cameras and didn't see any mail guy at my premises.

I've also checked with my neighbors with no luck...

Here is the order number #[protected]

Can someone let me know what's going on since i needed that dress for a wedding on 09/03/2022...

My email [protected]@yahoo.com

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B
2:10 am EST

Pretty Little Thing Refund for failed delivery

PLT left my parcel in public. I never asked for the parcel to be left in a secure place and the courier messaged me to say it would be delivered to a person. The parcel was gone before I got home.

PLT will only refund if I provide a Crime Ref Number. Why? Why refund me if they delivered the parcel? Answer: they will claim against the courier using that.

But wait, if they are making a claim against the courier they are admitting something wasn't right in the process, so why am I not getting a refund?

And under the UK Consumer Rights Act my only contract is with the retailer, not the courier. So any commercial agreement between PLT and their couriers, which may require PLT to provide a Crime number to their courier, has nothing to do with my rights.

PLT are just about impossible to deal with, staff work to a script via twitter, no chance of reason or escalation. Letters ignored too.

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R
4:57 am EST

Pretty Little Thing Charged

I was charged for something I didn't buy for 121.41 at 7:11 Pm on Wednesday February 2nd.

Desired outcome: Please Refund

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K
11:43 am EST

Pretty Little Thing Unrecognized charge of $446.04 12/17/21 on my credit card ending in 2922

Unrecognized charge on my credit card ending in 2922. $446.04 on 13/17/2031

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R
8:34 pm EST

Pretty Little Thing items not recevied and no refund

I placed an order on 28 November 2021. It was suppose to arrive by 11 December 2021. ON 13 December 2021, when I still had not received the parcel I sent a query to find out where my parcel was or to send me tracking number as when I looked on my account the update for the order was still sitting on "Being packed". Prettylittlething responded that the item had not left yet and that they were waiting for a confirmation from there warehouse if it was sent ot not. After a week of back and forth and telling me eventually that the warehouse has confirmed that it was not sent they asked if they can send me the parcel. I told them in several responses that I wanted a refund as I no more had use for this. This parcel is now over a week late and had not even left their warehouse. I got another message today saying that they sending the parcel which I no longer want and requested a refunbd yet again. They have not bothered reading previous messages and are just running me around in circles! This is absoltely choking customer service and would like to report them

Desired outcome: Refund

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P
12:33 pm EST

Pretty Little Thing Unrecognized transactions on my CITI credit card ending in 5526

My credit card was charged three times on November 30, 2021. The amounts are $487.76, 591.73 and $664.41. The $664.41 was reversed the same day. I don't know what these charges are for. The transactions have this number PLT US [protected] CA. My name is Patty Stoddard. I don't think these are items I purchased and I don't think I have ever purchased anything from Pretty Little Things. I'm worried that this is fraudulent. I need more information about what was purchased. My CITI credit card number ends with 5526.

Desired outcome: What is this for?

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Y
Y
YvetteMichele
Rockville, US
Dec 01, 2022 7:01 am EST

Did you manage to get a refund?

I am finding myself in the same situation meanhwile i have not bought anything from that website. for me it is like 4 debits on my credit card

ComplaintsBoard
A
12:06 pm EST

Pretty Little Thing Never received my items I MEED MY MONEY BACK!

I never received my order from pretty little thing I need my money asap! I had ordered things online from PRETTY LITTLE THING. I contact them and I was given the run Around please help

Desired outcome: I would like a refund

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S
1:04 pm EDT

Pretty Little Thing Delivery

My order was delivered to the wrong address, but PLT customer service has told me they believe it was delivered to the right address. Their customer service is horrible and are not even trying to rectify my problem. Even on the Hermes tracking shows it was not delivered to me but to a location on another road in the same block and delivered to a person that is not me.

Desired outcome: Refund

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R
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pretty Little Thing 21three clothing company

On Friday 24th April 2020 at 0142 in the morning my phone pinged with an alert from my bank. £33.99 had been charged.

At 0243 the phone pinged again and £28.99 had been charged. Then the third ping that woke me up was 0246 and a further £15.99 had been charged.

I immediately transferred all the money out of that account into a savings account but the pings kept on coming but this time being rejected as there was now no money in that account.

I checked in with my wife in the morning and she had not bought anything nor authorised anything. This was a scam. We contacted our bank and raised an alert.

We contacted 21three Clothing but no response.

We request an immediate refund from your company.

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J
1:38 pm EDT

Pretty Little Thing an unauthorized amount of $35.24 on my credit card.

I received an unauthorized amount of $35.24 on my credit card. I believe this is a fraudulent activity. I purchase one order from pretty little thing and the charge was $29.99, and I see another purchase for $35.24 which I did not authorize from 21 Three Clothing Company. The transaction date on my credit card was 5/12/2019 and the reference number is 7454706451FKEH. Please return the funds back to my credit card. I believe this was fraud. I will be contacting my credit card department about this matter. I can reached at [protected] and my email is [protected]@hotmail.com.

Thank You
Sharon Carter

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F
7:46 am EDT

Pretty Little Thing unauthorized credit card charge brocchi francesca

i have received an authorized charge on my credit card under your name on the 9th of May.
I didn't buy anything online since many months now, and i m sure it's a fraud.
Can you please investigate, it's 111.89€ under my name Francesca Brocchi.
Please reimburse me the amount charged, not on the same cc i blocked it.
I informed the police dept and the Bank in any case.
If you are not able please let me know thre delivery you should have sent with this
order.
Please write me back to
[protected]@gmail.com
Via D. Alaleona 37 00124 Rome Italy

Thank you
Francesca Brocchi

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C
11:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pretty Little Thing fraudulent charges

My debit card was charged for $349.99 worth of merchandise and I've never heard of nor been to your website prior to receiving the notice today. There were also 5 separate $200.99 charges that failed to go through thankfully. I'm not even sure how my information was accessible by your agency. This is clearly some type of online scam and if your company approves the fraudulent charges against my account, I will seek action until my funds are fully recouped.

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T
10:12 am EDT

Pretty Little Thing unauthorized charge

My credit card was charged $212.48 and I didn't order anything, heck I never even heard of this place. My credit card company called me to ask if I had placed an order with them. I told them I hadn't even heard of them. They told me not to wory they were going to stop the charge and send me a new card. They said they had numorous complaints and fraudulent charges from this company. BEWARE!

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V
1:44 am EDT

Pretty Little Thing order and charges

Hi

Please I made a order yesterday afternoon 16th of april, the order was 28.49euros, I didn't get any confirmation email and when I checked my bank account I was charged 77euro, I have checked my email this morning and still no confirmation email no order number, please can someone look into this for me, I have attached a screenshot I took just to show my friend yesterday that I bought a dress, but the screenshot doesn't show my order number, please someone need to look into this, need to know if I need to call my bank.
Thank you

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C
2:00 pm EDT

Pretty Little Thing credit card charge from your company

Why are is there a charge on my credit card of 149.54? I am disputing this today and want your company investigated for fraudulence. This is a horrible company and I did not order anything from you all. I am also going to the police department to see what I can do about this craziness.

I ordered off of ebay today and the cost of my clothes was 18.00 I will go to them next.

Pending
Mar 28 21three clothing c card#4282 $149.54

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K
11:59 am EST

Pretty Little Thing return

hi,

I sent back two parcels through Asda's return service on 15/12/18 ( almost one month ago) and I still have not received a refund for my item's of nearly £200.00.

my order numbers are [protected] and [protected].

I sent a emails to the return team asking for a update and was told a tracking number was needed. I went into Asda to confirm my parcels had been sent back. I did not keep the receipt as they asked for my email address and phone number and said they would send a email with confirmation. Asda they confirmed with there couriers "ToYou" that the parcel was picked up on the 15/12/18 and was deliveredto Pretty Little Thing the same day.They provided me the tracking number that Pretty little thing asks for they are PLTE114817657 and PLTE [protected].

I have emailed them numbers to them numbers to someone called Thomas at Pretty little thing and was told the numbers are not correct.

I went back to Asda and spoke to the manger and she confirmed they are the tracking numbers asked for by pretty little thing.

I would appreciate a response as soon as possible

thanks

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Pretty Little Thing Customer Reviews Overview

Pretty Little Thing is a popular online fashion retailer that offers trendy and affordable clothing for women. The website has received a lot of positive reviews from customers who appreciate the wide range of styles and sizes available, as well as the fast and reliable shipping.

Many customers have praised the quality of the clothing, noting that it is well-made and durable. The website also offers a variety of accessories and beauty products, making it a one-stop-shop for all your fashion needs.

Another positive aspect of Pretty Little Thing is their customer service. Many customers have reported positive experiences with the company's representatives, who are helpful and responsive to any issues or concerns.

Overall, Pretty Little Thing is a great option for anyone looking for affordable and stylish clothing. With a wide range of sizes and styles available, fast shipping, and excellent customer service, it's no wonder that the website has received so many positive reviews from satisfied customers.
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