The complaint has been investigated and
resolved to the customer's satisfactionResolved PrepLogic — Terrible experience
resolved to the customer's satisfaction
I purchased a practice exam from Preplogic as part of a promotion where I would receive a $155 rebate towards an exam voucher. Part of the promotion said that I could not send in the rebate until 30 days after the purchase, which I followed. I sent in my rebate after 30 days, and waited an additional two months without receiving my rebate. I called them up, and they claimed that that had never received my rebate, but were still willing to honor my rebate. They then sent me my gift card, which I received about 3-4 weeks later.
Two months later I decided to redeem that gift card online to purchase my exam voucher, and their website says that the giftcard is expired, and that I had to redeem it within 90 days. I am holding all of the paperwork in my hands, and there is absolutely nothing in that paperwork that says it has any kind of expiration date. I looked online and found that there are dozens of other people that had both of the same issues that I have. Preplogic claims that their rebates were never received, and then would not honor their giftcards after receiving them. I also called Preplogic back several days in a row before I could actually get a live person on the phone. That person told me that it was clearly stated in the paperwork (which it isn't in there at all) about the expiration date. I was also told that I was 'out of luck', and that I was not going to receive my $155 towards the exam voucher. I asked to talk to a supervisor about this and my request was denied. I feel very ripped off.
I would have never made this purchase in the first place if I knew that I would not get my $155 rebate. I also made sure to carefully read all paperwork and follow all instructions carefully to avoid any kind of situation like this.