The complaint has been investigated and
resolved to the customer's satisfactionResolved Premium White — Internet rip offs
resolved to the customer's satisfaction
I saw this complaintattached below within minutes of falling for this scam and started calling to cancelat once, because the web pages said I can cancel any time. Although I was able to contact a person at each customer service site and neither had shipped anything I was told I could not cancel the "free trial". This site even gave me a appearant usless cancelation number of 615006.
Dazzle White / Dazzle White Pro and Clean Whites are complete rip-off's!!!
I saw what appeared to be a consumer website (this website was a spoof ofconsumer reports) talking about these products and how they are so great and have free trials and things of that nature so i decided to try them. I ordered both products (for a total of $4 i think) and immediately representatives from both companies called me on my cell phone and that's when they dropped the bomb "were automatically enrolling you in a monthly program" One company was enrolling me in a program for 59.99 a month and the other was 79.99 a month.
I clearly told both companies that not only am i not offered in their monthly programs, now i was not at all interested in their free trials and wished for the orders to be canceled. Both representatives from both companies explained they could not stop the initial order but absolutely guaranteed me that i would not be signed up for any monthly programs, I would get the trials i paid for and be done ... god i wish ...
When i got the products i noticed that they came with letters stating i was enrolled in their monthly program, despite being told over the phone i would not be. I figured maybe the rep was being honest and they include this letter with every package so theres a chance this letter may not pertain to me. I tried calling both companies, good luck with that because NOBODY EVER ANSWERS THE PHONE FOR EITHER COMPANY. I found out Dazzle Pro had a live chat on their website which allowed me to speak with a rep online. The rep informed me that i was enrolled in a monthly program and they would be charging me $79.99 unless i returned Dazzle White Pro immediately. I agreed and asked the rep what the address was to ship it back to which i was told "i cannot give that to you over the internet sir, you'll have to call our toll free number" I told her i had attempted to call the toll free number and nobody answers (i waited 75 minutes without an answer) to which she apologized and said unless i want to be charged $79.99 a month i would need to call that number and sit on hold until someone answered. Still trying to be a professional i decided i would try the next day, maybe they had a staffing issue the previous day and couldn't answer the phones, well not surprisingly i waited 45 minutes with no answer.
At this point i decided to try and cancel the Clean Whites subscription. They had a much easier way of doing this because you can do it through their website but when you go to cancel they say they are going to deduct $8 from your credit card for processing. I never agreed to be signed up in the first place so i was unwilling to pay $8 to cancel something i never wanted so i tried calling the company ... 35 minutes on hold and no answer so i hung up. This company had an option to leave a voice message and a rep would call you back so i left a message and it states someone will contact you in 24 hours. After waiting 24 hours without a call back (mind you im still periodically trying to call the 800 number for both companies hoping to reach a real person) I decided to call and leave another message. Again 24 hours with no call back.
I feel i have gone to great lengths to cancel a service that a) i never wanted and b) i was specifically told i was not being signed up for. At this point i have called and canceled my credit card and am waiting on a new one.
After doing some investigation i have found 100's of people online that repeat almost this same story word for word. The hilarious thing is when you go to rip off sites like this you always see the same generic response from both companies "were sorry for your inconvenience and customer service is our number one priority blah blah blah PR PR PR please call us at (insert 800 number they never answer)" PAY CLOSE ATTENTION TO MY PREVIOUS SENTENCE BECAUSE I'M WILLING TO BET THEY POST THIS SAME GENERIC RESPONSE THEY POSTED 100 TIMES ALREADY ON BOARDS ALL OVER THE INTERNET. They have already posted this rebuttal on a complaint on this very website!
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